Qureos Mentor

TCL Electronics Türkiye

<div>
 
 
 After-Sales Manager
 
 
 
 
 
 
 We are looking for an
 
 After-Sales Manager
 
 to lead and oversee service operations for our
 
 TV, Soundbar, and related products
 
 . In this role, you will manage customer service processes, ensure smooth coordination with technicians and service centers, handle escalations, and drive customer satisfaction while maintaining high service standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead after-sales support operations, ensuring timely and effective service.
 </li>
 <li>
 Manage escalated customer inquiries, complaints, and service requests.
 </li>
 <li>
 Coordinate repairs, warranty claims, and spare parts management with service partners.
 </li>
 <li>
 Monitor KPIs, prepare service reports, and recommend process improvements.
 </li>
 <li>
 Guide and support service teams, ensuring adherence to company standards.
 </li>
 <li>
 Collaborate with sales teams, sharing insights on recurring product issues.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Degree in Electronics/Electrical Engineering or related field (preferred).
 </li>
 <li>
 5+ years&rsquo; experience in after-sales, service management, or TV repair support.
 </li>
 <li>
 Strong knowledge of MiniLED, LED, OLED &amp; Smart TV technologies.
 </li>
 <li>
 Proven leadership, communication, and problem-solving skills.
 </li>
 <li>
 Customer-focused mindset with strong organizational and reporting abilities.
 </li>
 </ul>
 
 
 
 
 📩 If you are a service-oriented leader passionate about technology and customer experience, we&rsquo;d love to hear from you!
 
</div>

Aftersales Manager

Join TCL Electronics Türkiye and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TCL Electronics Türkiye

ABOUT_COMPANY

Aftersales Manager