Qureos Mentor

TDCX

Enable your future
 At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Top reasons to work with TDCX
 
Attractive remuneration and great perks
 
Comprehensive medical, insurance, and social security coverage
 
World-class workspaces
 
Engaging activities and recognition programs
 
Strong learning and development plans for your career growth
 
Positive work culture that enables your future
 
Easy-to-access location with direct public transport links
 
Flexible working arrangements
 
Coaching and mentoring from experts in your field
 
Join a global company, winner of hundreds of industry awards
 What is your mission?
 
Responsible for daily customer relations to support client’s vision of providing
 unparalleled world-class customer service support current and future consumers
 across the shopping and ownership journey.
 
Acquire product knowledge to enhance the ability to understand customer needs
 across different products and regions and apply the most effective response and
 solution to the case.
 
Act as a brand ambassador as your customer-facing role is crucial in supporting
 our client’s values and mission.
 
Provide an outstanding service while interacting with customers, answering, and
 resolving complex volumes of pre-sale inquiries and post-sale support inquiries
 via phone, email, chat and social channels. This may include assisting
 customers that may have mechanical or electrical failure, by sending services to
 help the customer in their time of need.
 
Take ownership of customers’ inquiries and issues by following through
 effectively and efficiently to ensure timely resolution as per set KPIs and SLAs.
 
Prioritize and escalate our customers' feedback and feature requests to the
 relevant internal teams.
 
You will also manage lead generation, delegation and follow-up of leads to
 ensure that they are being utilized effectively.
 
Any other duties and responsibilities that may be assigned to you by the
 management from time to time, within your category of employment in the
 organization and for the effective implementation, maintenance, and continual
 improvement of the Quality Management System of TDCX.
 Who are we looking for?
 
Minimum 1 year of experience in a similar role
 
Advanced English skills and native skills in Turkish
 
High emotional maturity and passion for customer
 experience
 
Curious listener & learner, respectful for others and team
 player attitude
 
Action-oriented, results-focused, able to work
 independently and able to handle diverse situations
 
Able to adapt and respond to different types of
 characters, as you will need to be tolerant, exhibit
 empathy and be patient
 
Effective communication skills on both technical and
 non-technical topics to customers and team members.
 
Passion for people is important, passion for cars is a
 bonus
 About TDCX
 Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
 
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

Customer Care Specialist

Join TDCX and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TDCX

ABOUT_COMPANY

Customer Care Specialist