Qureos Mentor

team.blue Turkey

<div>Company: 
 
team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. 
team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.
Role Overview:
We're hiring a dynamic Director of Customer Support &amp; Sales Enablement to lead our combined support and telesales teams across two established hosting brands, Natro &amp; Turhost. This role is critical in driving integration, process scalability, and commercial effectiveness under our &ldquo;Two Brands &ndash; One Company &ndash; One Team&rdquo; vision. Aligning two distinct teams into a single high-performing, sales-aware organization is key.
You&rsquo;ll own the end-to-end customer-facing support operations &mdash; from systems and tools to team performance, training, and revenue contribution. For the function&rsquo;s sustainability, you will improve documentation and knowledge flow, and ensure that support and telesales actively drive growth, retention, and upsell. You&rsquo;ll also take an active role in group projects regarding the use of AI technologies and automation for the transformation of the country&rsquo;s customer operations.
Key Responsibilities:
1- Team &amp; Operational Integration<ul>
<li>
Align two different support and telesales teams across different locations, brands, and tooling into a single, high-performing operation with shared values, goals, and KPI metrics while respecting brand-specific nuances.
</li><li>Design and execute a restructuring to optimize team roles, workflows, and KPIs across both brands, and improve cross-brand effectiveness.</li>
<li>Lead change management to ensure smooth cultural and operational unification.
</li><li>Act as the primary liaison between local customer operations and the larger European group.</li>
</ul>
2- Sales Enablement &amp; Commercial Focus<ul>
<li>
Establish sales culture and accountability across all support channels (cross-sell, upsell, retention, win-back)
</li><li>Take full ownership of the telesales function and trademark registration sales operations (inbound &amp; outbound), including team structure, performance management, daily operations, and strategic direction and arming the teams with relevant talents/ tools to succeed.
</li><li>Collaborate closely with commercial &amp; marketing to align on campaigns, scripts, and improved customer journeys for sales.</li>
<li>Ensure telesales and support operations remain compliant with local regulations, data privacy standards, and internal governance policies.</li>
</ul>
3- Systems, Tools &amp; Process Ownership<ul>
<li>
Own documentation of key customer-related processes, product/service details, ensuring transparency and reducing key-person dependency.</li>
<li>Oversee harmonization or integration of tooling across both brands (ticketing, CRM, and call systems) across brands where appropriate/necessary</li>
<li>Take an active role in group-led AI transformation projects, identify and implement AI and automation tools (chatbots, ticket routing, internal knowledge bases) to scale support.</li>
</ul>
4- Training &amp; Talent Development<ul>
<li>
Foster a high-performance, learning-driven culture across the organization.</li>
<li>Build a structured training and onboarding framework to grow tech-savvy support and sales agents internally.</li>
<li>Build a sustainable leadership pipeline through succession planning, mentoring, and career development initiatives for team leads and high-potential individuals.</li>
<li>Develop a leadership pipeline and succession plan to support the long-term scalability and sustainability of the team structure.</li>
</ul>
Candidate Profile:<ul>
<li>
Proven leadership (min +8 yrs in lead roles) in customer support/operations, sales support, or telesales management roles (ideally in SaaS, telecom, or hosting).</li>
<li>Experience leading operational change across multi-brand or multi-system environments ( remote / hybrid)</li>
<li>Experience in support-to-sales transformation or managing sales-oriented support teams.</li>
<li>Deep understanding of customer tooling (ticketing systems, CRM, call platforms) and how to unify or optimize them.</li>
<li>Strong analytical and operational process improvement mindset with cross-functional collaboration skills.</li>
<li>Track record of improving support KPIs and customer satisfaction.</li>
<li>Commercial mindset with experience driving sales through service (upselling, renewals, retention).</li>
<li>Ability to work across tech, product, commercial and other business functions.</li>
<li>Experience mentoring team leads and developing future leaders.</li>
</ul>
Personal Traits<ul>
<li>
Fluency in English
</li><li>Strategic thinker who can execute.</li>
<li>High emotional intelligence with strong stakeholder management.</li>
<li>Not afraid to challenge the status quo and bring a transformational mindset.</li>
<li>Data-driven, but also understands the human side of support.</li>
</ul>
&quot;Come as you are&quot; 
 
Everyone is welcome here. Diversity &amp; Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Right to work
At any stage, please be prepared to provide proof of eligibility to work in the European country you are applying for. Unfortunately, we are unable to support Sponsorship Visas.
ESG
&ldquo;At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.&rdquo;</div>

Director of Customer Support & Sales Enablement

<div>About team.blue
team.blue was created in June 2019 by the merger of regional leading hosting providers Combell Group, Register Group and TransIP Group and offers digital presence and enablement tools such as domains, hosting, email, VPS and applications to over 2 million SME, SoHo and developer customers across Europe. The group consists of several well-known and respected brands, spanning across thirteen European countries and operating under several brand names for each jurisdiction &ndash; with a bloodline that represents total commitment to customers.
The group consists of several well-known and respected brands, with more than 40 brands across Europe and over 2.000 employees in 15 countries.
About Natro &amp; Turhost
Natro, Turkey&rsquo;s leading hosting company, is a part of team.blue family, a leading digital enabler for companies and entrepreneurs. Founded in 1999, Natro provides comprehensive product range such as Domain, web hosting, virtual &amp; dedicated servers, trade mark services, SSL, and PCI DSS security solutions to more than 200.000 customers. Natro manages over 500.000 domains, hosts over 300.000 websites, and 2.000 dedicated servers. Throughout its 24 years of experience in the market, Natro has become a reference in technology and innovation with a focus on speed, simplicity and customer centricity.
Natro is also leading market&rsquo;s technological advancements, while providing customers with complete and integrated solutions extending the existence in the market with Turhost acquisition early 2022. Turhost, established in 2004 is mostly preferred by SMBs and large organizations as a domain registrar and hosting services solutions provider. The company offers a 7/24 support service and uses high-performance NVMe SSD solutions.
Role Summary:
We are seeking a strategic, data-driven, and execution-focused Product Marketing Manager to lead our brands&rsquo; new product launches, and product&rsquo;s commercial performances for our Natro &amp; Turhost brands. This role will be the local coordinator responsible for launching new products in close coordination with group product teams and local stakeholders (IT, Customer Care, Sales, Finance), as well as tracking and improving new and current products&rsquo; commercial performances. The role will include oversight of pricing strategies, competitive analysis, and portfolio adjustments to ensure volume and revenue targets are met.
You will play a critical role in supporting the commercial planning cycle, driving data-based decisions, and leading initiatives that improve customer experience and profitability.
Key Responsibilities:
1. New Product Launch Leadership: Act as the local project lead for new product and service launches. Collaborate with Group Product Teams to ensure strategic alignment and successful localization and coordinate with IT, Customer Care, Legal, Sales, and Brand teams to ensure smooth and timely launches. Support the the development of go-to-market (GTM) strategies and execution plans.
2. Product&rsquo;s Commercial Performance Management: Monitor and analyze product volume, revenue, profitability, and customer adoption metrics. Maintain ownership of product KPIs throughout the product lifecycle.
3. Pricing Strategy &amp; Adjustments: Lead local pricing initiatives in line with budget commitments. Recommend and implement price changes or tactical pricing strategies to drive competitiveness and revenue growth.
4. Competitive Landscape Analysis: Continuously track and evaluate the competitive landscape, market trends, and consumer behavior. Benchmark product and pricing propositions against competitors to identify risks and opportunities.
5. Portfolio &amp; Package Optimization: Review and recommend adjustments to product/package configurations based on commercial performance, customer feedback, and market conditions. Manage portfolio evolution to reduce cannibalization, improve product differentiation, and maximize margin.
6. Commercial Budget &amp; Planning Support: Contribute to the annual and quarterly commercial planning and budget cycles.Provide input into forecasting, target setting, and business case development. Track product contribution to revenue and margin performance at a detailed level. 
Qualifications &amp; Experience:<ul>
<li>University degree, preferably in Marketing, Business, Economics, or a related field.</li>
<li>5+ years of experience, preferably in subscription based business in technology, in product marketing management, marketing, or commercial strategy management of B2C or B2B products in Telecom / Tech.
</li><li>Demonstrated ability to manage cross-functional teams and deliver complex projects.</li>
<li>Proficient in Excel, data analysis tools, and presentation software.</li>
<li>Fluent in English</li>
</ul>
Key Competencies:<ul>
<li>Strategic and commercial mindset</li>
<li>Strong analytical skills</li>
<li>Project leadership and stakeholder management</li>
<li>Competitive intelligence and market awareness</li>
<li>Results-driven and accountable</li>
<li>Excellent communication and presentation skills</li></ul></div>

Product Marketing Manager

Join team.blue Turkey and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

team.blue Turkey

ABOUT_COMPANY

Director of Customer Support & Sales Enablement

Product Marketing Manager