Qureos Mentor

Tech2Globe Web Solutions LLP

We are seeking a highly organized and detail-oriented Operations Manager &ndash; E-Commerce to oversee and streamline daily operations across our e-commerce business. The role requires strong expertise in process optimization, order management, vendor coordination, logistics, customer service, and cross-functional collaboration to ensure smooth functioning of end-to-end e-commerce operations. The ideal candidate will have prior experience in handling operations for e-commerce platforms, marketplace management, and D2C channels with a strong focus on efficiency, scalability, and customer satisfaction.Key Responsibilities:E-Commerce Operations Management<ul><li>Manage day-to-day e-commerce operations across multiple marketplaces (Amazon, Flipkart, eBay, etc.) and D2C website.</li><li>Ensure smooth execution of order processing, inventory management, fulfillment, and returns.</li><li>Coordinate with internal teams (catalog, marketing, finance, customer support) to ensure seamless workflows.</li><li>Monitor SLAs with logistics partners and ensure timely deliveries.</li></ul>Process &amp; Performance Management<ul><li>Develop and implement standard operating procedures (SOPs) for operational efficiency.</li><li>Track, analyze, and report on key performance metrics such as order accuracy, fulfillment rate, delivery timelines, and customer satisfaction.</li><li>Drive continuous improvement by identifying bottlenecks and implementing corrective actions.</li></ul>Vendor &amp; Partner Management<ul><li>Manage relationships with logistics providers, warehouse teams, and third-party vendors.</li><li>Negotiate contracts and optimize costs while maintaining service quality.</li><li>Ensure compliance with marketplace policies and operational standards.</li></ul>Team Leadership &amp; Collaboration<ul><li>Lead and mentor the operations team to deliver excellence.</li><li>Collaborate with marketing, product, and sales teams to support campaigns and promotions.</li><li>Provide regular updates to management on operational performance and improvements.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Business Administration, Operations, Supply Chain, or related field.</li><li>5&ndash;8 years of experience in e-commerce operations, with at least 2&ndash;3 years in a managerial role.</li><li>Strong knowledge of e-commerce platforms, order management systems, and logistics operations.</li><li>Hands-on experience in inventory management, supply chain, and vendor coordination.</li><li>Proficiency in MS Excel, ERP, and analytics/reporting tools.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Ability to thrive in a fast-paced, growth-oriented environment.</li></ul>Preferred Experience:<ul><li>Experience in both marketplace operations (Amazon, Flipkart, etc.) and D2C/brand-owned platforms.</li><li>Knowledge of performance marketing operations impact on inventory &amp; fulfillment.</li><li>Exposure to international e-commerce operations (added advantage).</li></ul>Job Type: Full-timePay: &#8377;35,000.00 - &#8377;80,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Operations Manager- E Commerce

Join Tech2Globe Web Solutions LLP and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tech2Globe Web Solutions LLP

ABOUT_COMPANY

Operations Manager- E Commerce