Qureos Mentor

Tech Army

INTERVIEW= Onsite / Virtual
 JOB TYPE= Onsite
 
Scope of Work/Job Characteristics
 The Advanced Information Security Analyst will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:
 " Assist with planning, implementing, and tuning the Department's Managed Security Services Provider, Security Information and Events Management (SIEM), and vulnerability management;
 " Support NextGen Firewall security tools and maintain the site block list;
 " Support and maintain endpoint detection, response, and antivirus software functionality on servers and client systems;
 " Monitor Intrusion Detection/Prevention Systems (IDS/IPS) for information security threats and advise or participate in response actions;
 " Act as a member of the Computer Security Incident Response Team (CSIRT);
 " Support the administration of secure messaging and second-factor authentication capabilities;
 " Develop and maintain technical specifications, standards, procedures, and systems documentation;
 " Analyze, troubleshoot, and resolve antivirus software issues with minimal impact on users;
 " Work independently or as a team member on multiple IT security projects and occasionally as a project leader;
 " Work on large, complex security issues or projects that require increased skill in multiple IT functional areas, and may mentor junior staf;
 " Research and recommend appropriate technical solutions to meet functional requirements; and
 " Provide recommendations for possible process improvements within the Department's information security team.
 
Required Qualifications
 A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related fields is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.
 The Department requires the following experience, skills, and knowledge for this position:
 " A minimum of five (5) years or more of server or network administration experience;
 " A minimum of three (3) years or more of information security administration experience in an enterprise environment with 1,000 or more users;
 " Knowledge of security issues, techniques, and implications across all existing computer platforms;
 " A minimum of three (3) years or more of SIEM experience;
 " A minimum of three (3) years or more of vulnerability management experience; and
 " Experience maintaining and supporting third-party antivirus applications.
 NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II Background Check and Criminal Justice Information Services (CJIS) security awareness training.
 4.2. Preferred Qualifications
 The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:
 " A minimum of three (3) years or more of experience administering Splunk or similar SIEM;
 " A minimum of one (1) year or more of experience using Microsoft Defender products;
 " A minimum of one (1) year or more of experience working with IDS/IPS systems;
 " A minimum of one (1) year or more of experience using Office 365 Data Loss Prevention (DLP);
 " Preparing status reports and providing management briefings;
 " Knowledge of IT standards in a criminal justice environment; and
 " Responding to security threats in a criminal justice environment.

Security Analyst - Advanced (Incumbent)

INTERVIEW= Onsite / Virtual
 JOB TYPE= Onsite
 
Scope of Work/Job Characteristics
 The IT Risk Compliance Director shall provide on-demand cybersecurity staff augmentation services to support the Department in proactively identifying, analyzing, and mitigating cybersecurity risks across its enterprise environment. The IT Risk Compliance Director services shall include, but are not limited to:
 " Conduct comprehensive vulnerability assessments using industry-standard tools and methodologies;
 " Perform penetration testing using a structured approach progressing from passive to active techniques;
 " Identify and analyze Indicators of Compromise (IOCs), unauthorized access attempts, and data exfiltration risks;
 " Manage misconfigurations and insecure network services;
 " Apply and interpret Common Vulnerability Scoring System (CVSS) for risk prioritization;
 " Conduct threat hunting activities to detect active or persistent threats within enterprise environments; and
 " Provide incident response support, including containment, eradication, and recovery recommendations.
 
Required Qualifications
 A bachelor's or master's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.
 The Department requires the following experience, skills, and knowledge for this position:
 " Demonstrated experience providing cybersecurity services for large, complex enterprise environments, preferably within government or criminal justice agencies;
 " Proven track record delivering threat hunting, vulnerability assessments, penetration testing (internal and external), and incident response services;
 " Experience supporting environments subject to Criminal Justice Information Services (CJIS) Security Policy requirements;
 " Ability to provide advisory services, including cybersecurity strategy, governance, risk, and compliance (GRC), and remediation planning;
 " Minimum five (5) or more years of hands-on cybersecurity experience in one or more of the following: threat hunting and threat intelligence, penetration testing and ethical hacking, vulnerability management, and Incident response and digital forensics; and
 " Demonstrated experience operating in both offensive security roles (e.g., red team, penetration testing) and defensive security roles (e.g., Security Operations Center [SOC], blue team, and incident response).
 NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II Background Check.
 4.2. Preferred Qualifications
 The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:
 " Experience conducting red team and adversarial simulation exercises;
 " Ability to support cybersecurity roadmap development and maturity assessments;
 " Relevant industry certifications are preferred, such as Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Offensive Security Certified Professional (OSCP), Global Information Assurance Certification (GIAC), Certified Information Security Manager (CISM), and Certified Information Systems Auditor (CISA); and
 " Experience integrating with client Managed Service Providers (MSPs) and internal IT teams.

Director, IT Risk Compliance - Advanced

<div><div>INTERVIEW= Onsite / Virtual 
JOB TYPE= Onsite
 
 
Scope of Work/Job Characteristics 
The Advanced Information Security Analyst will serve as the principal line of communication for the 
project team. The duties and responsibilities of this position are as follows: 
&quot; Leading the technical implementation of security projects, focusing on system hardening, network security, and identity management while collaborating with teams to meet law enforcement-specific security standards; 
&quot; Hands-on expertise in firewalls, Intrusion Detection Systems, Intrusion Prevention Systems (IDS/IPS), encryption, and secure Microsoft configurations, along with conducting vulnerability assessments and developing remediation strategies; 
&quot; Manage security tools, support threat detection and incident response, and ensure integration of 
&quot; security platforms; 
&quot; Compliance with Criminal Justice Information Services (CJIS) and state regulations is critical, as is working with Governance, Risk, and Compliance (GRC) teams to ensure adherence and address audit gaps; 
&quot; Documentation and training on cybersecurity solutions and processes are required, with a focus on CJIS and state regulations; and 
&quot; Demands reengineering security processes for efficiency and compliance, providing support for 
cybersecurity issues, and staying informed on emerging threats and technologies. 
 
Required Qualifications 
A bachelor's or master's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable. 
The Department requires the following experience, skills, and knowledge for this position: 
&quot; A minimum of five (5) years or more of server or network administration experience; 
&quot; A minimum of three (3) years or more of information security administration experience in an enterprise environment with 1,000 or more users; 
&quot; A minimum of two (2) years or more experience managing technical implementations; 
&quot; A minimum of three (3) years or more of SIEM experience; 
&quot; A minimum of three (3) years or more of vulnerability management experience; 
&quot; Knowledge of security issues, techniques, and implications across all existing computer platforms; 
&quot; Experience in designing, implementing, and optimizing security processes to enhance operational efficiency, align with compliance requirements (e.g., CJIS), and mitigate risks across IT and organizational functions; 
&quot; Proven ability to re-engineer existing security processes to improve system integrity, streamline 
workflows, and ensure alignment with evolving technology and regulatory standards, particularly within Microsoft and Azure environments; and 
&quot; Experience maintaining and supporting third-party antivirus applications. 
 
Preferred Qualifications 
The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position: 
&quot; Experience working with IDS/IPS systems; 
&quot; Experience using Office 365 Data Loss Prevention (DLP); 
&quot; Preparing status reports and providing management briefings; 
&quot; Knowledge of IT standards in a criminal justice environment; 
&quot; Experience with Microsoft security technologies such as Azure Security Center, Microsoft Defender, and Active Directory; and 
&quot; Familiarity with law enforcement security standards, specifically CJIS, and other relevant State of Florida regulations.</div></div>

Security Analyst (Incumbent)

INTERVIEW= Onsite / Virtual
 JOB TYPE= Onsite
 
Scope of Work/Job Characteristics
 The Data Warehouse Analysts support the full lifecycle of data warehouse operations by gathering business requirements, designing and developing data warehouse structures, and performing data mining activities. The position ensures the accuracy and quality of warehouse data through validation and cleansing, and collaborates with users to define reporting needs and provide technical guidance. The position develops prototypes, conducts testing, and evaluates solutions for alignment with business objectives. The role manages Extract, Transform, and Load (ETL) processes, maintains data models, supports technical tools and environments, and applies strong knowledge of Relational Database Management System (RDBMS) and front end analytical tools. Continuous process improvement and adherence to best practices in data modeling, metadata management, and warehouse operations are essential aspects of the role.
 Business Information Analysis and Requirements Gathering
 " Engage with business stakeholders to understand, gather, and assess information needs; and
 " Translate business requirements into detailed system specifications that support data warehouse architecture and reporting needs.
 Data Warehouse Development and Data Mining
 " Perform analysis, development, and evaluation of data mining activities in a data warehouse environment; and
 " Contribute to data design, database architecture, metadata creation, and repository structures to ensure scalable and efficient data environments.
 Data Validation and Quality Assurance
 " Review, analyze, and validate data loaded into the data warehouse to ensure accuracy, consistency, and completeness; and
 " Conduct data quality checks and resolve data discrepancies through cleansing and refinement activities.
 User Interaction and Reporting Support
 " Collaborate with business users to understand reporting requirements and provide technical consulting; and
 " Advise users on correct data usage, highlight potential conflicts, and recommend best practices for accessing and interpreting warehouse data.
 Prototyping, Testing, and Solution Evaluation
 " Develop prototypes to validate design approaches;
 " Prepare test scripts, perform functional and system testing, and evaluate solutions for alignment with requirements; and
 " Identify and resolve gaps in proposed solutions.
 Data Integration and ETL Processes
 " Support data replication, extraction, transformation, and loading ETL processes;
 " Ensure data flows are efficient, scalable, and properly documented; and
 " Maintain data models that support enterprise-wide warehouse and data mart structures.
 Technical Tooling and Environment Support
 " Maintain a strong working knowledge of software tools, scripts, languages, and shells used within the data warehouse environment; and
 " Support operations across various operating systems and platforms.
 Process Improvement and Best Practices
 " Continuously evaluate data warehouse processes and recommend improvements; and
 " Apply best practices in data modeling, metadata management, documentation, and warehouse operations to enhance organizational data capabilities.
 
Required Qualifications
 A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.
 The Department requires the following experience, skills, and knowledge for this position:
 " A minimum of three (3) years of relevant technical or business work experience;
 " Strong skills in analyzing and documenting technical processes, mapping out business processes, identifying bottlenecks, and analyzing inefficiencies;
 " Experience with data mapping, data modeling, and data integration between systems;
 " Experience with Microsoft Visio and ability to demonstrate proficiency; and
 " Strong verbal and written communication skills and interpersonal skills.
 NOTE: In addition to the above list, the selected Candidates must successfully complete a Level II Background Check.
 4
 RFQ-26-113
 4.2. Preferred Qualifications
 The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:
 " Familiarity with business process mapping and defining current state applications in requirements documentation;
 " Experience facilitating sessions with business leadership, Subject Matter Experts (SMEs), and users within a business function; and
 " Skilled in understanding web applications and common application approaches to support business capabilities.

Data Warehouse Analyst Advanced

INTERVIEW= Onsite / Virtual
 JOB TYPE= Onsite
 
Scope of Work
 1. Minimum Qualifications
 a. Academic and Certification
 i. A bachelor's degree from an accredited college or university and seven (7)
 years' experience in computer systems analysis and/or computer
 programming; or
 ii. A bachelor's degree from an accredited college or university with a major in
 one of the computer sciences or management information systems.
 b. Skills and Abilities
 i. Knowledge of the principles, practices, and techniques of computer
 programming and systems design
 ii. Ability to evaluate and implement user's requests for new data elements and
 systems and incorporates in the existing shared data environment
 iii. Ability to coordinate use of the organization's data to ensure data integrity and
 control redundancy
 iv. Ability to perform data modeling and proto typing
 v. Knowledge of maintaining necessary database security
 vi. Skilled in monitoring database performance and implementing efficiency
 improvements
 vii. Ability to create test data base environment for applications sections,
 including the creation of necessary libraries and procedures
 viii. Ability to develop and maintain database access and procedures to ensure
 proper control of the databases
 ix. Ability to assist programmer/analysts in programming database objects and
 conduct walk-throughs to ensure database efficiency
 x. Ability to set up and/or execute the jobs necessary to save, retrieve, and
 recover databases from hardware and software failures within established
 procedures
 
c. Experience
 i. Seven (7) plus years of successful data driven system
 development/integration experience using Microsoft SQL server.
 d. General
 i. Ability to plan, organize, and coordinate work assignments
 ii. Ability to communicate technical information effectively
 iii. Ability to establish and maintain effective working relationships with others
 2. Responsibilities
 
The Data Engineer will be responsible for the following: 
a. Design, construct, and maintain ETL/ELT pipelines,
 b. Create and manage relational databases and data warehouses,
 c. Write complex SQL queries, optimizing query execution and performance tuning,
 d. Data modeling and architecture,
 e. Ensuring data quality and reliability,
 f. Collaboration with Data Stakeholders,
 g. Implementation of Data Security and Governance,
 h. Expert SQL Proficiency (T-SQL, PL/SQL),
 i. Familiarity with Data Warehousing Tools like Snowflake, Redshift,
 j. Works as a subject matter expert for data integration, data exchange, and
 interfaces between internal and external systems associated with the Agency,
 k. Collaborate between the applications developer/DBA and the business unit
 working with the carious Agency systems,
 l. Acts as a liaison between APD and the external Agency technical staff on
 resolving issues with interfaces, data integration and the data exchange jobs
 associated with the Agency systems,
 m. Performs system testing and maintain the test results for various APD systems,
 n. Helps the developer/analyst in analyzing data and reports for resolving critical
 issues with production systems; and
 o. Liaises with network administrators, developers, system analysts, and business
 owners to assist in resolving problems with applications/programs.

Data Engineer

INTERVIEW= Onsite / Virtual
 JOB TYPE= Onsite
 
4 Scope of Services
 Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.
 5 Education
 High School diploma or equivalent.
 6 Experience
 1. One (1) year of work experience in the installation, maintenance and technical support of workstation hardware.
 2. Or one (1) years' experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating system.
 3. Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for one (1) year of experience.
 4. Or a Bachelor or Associate degree in Computer Science, Information Technology or a closely related field from an accredited college or university.
 7 Primary Job Duties/ Tasks
 Intermediate professional level role. The duties of this position can be broad and will include
 1. Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software
 2. Learning about and providing technical assistance and routine maintenance of specialized software applications.
 3. Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
 4. Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues.
 5. Perform advanced troubleshooting to determine the cause of problems.
 6. Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned.
 7. Participates in and coordinates projects, shares information and receives feedback from other Client staff as appropriate.
 8. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items.
 9. Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
 8 Job Specific Knowledge, Skills, and Abilities (KSAs)
 1. Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
 2. Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
 3. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
 4. Ability to do advanced troubleshooting on various manufacturers of computers
 5. Ability to plan, organize, manage and track projects
 6. Ability to communicate effectively both verbally and in writing
 7. Ability to read, understand, and comply with the department's policies
 
9 General Knowledge Skills and Abilities (KSAs): 
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
 1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
 2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
 3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
 4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
 5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
 6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
 7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
 8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
 9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
 10. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Customer Support Analyst B. Intermediate

<div><div>INTERVIEW= Onsite / Virtual 
JOB TYPE= Onsite
 
 
Scope of Work/Job Characteristics 
The Client Technologies Technician will serve as the principal line of communication for the Service 
Desk team. The duties and responsibilities of this position are: 
Standards Validation and Compliance: 
&quot; Provide Tier 1 software and hardware support; 
&quot; Assist with maintaining the master knowledge base with how-to documentation; 
&quot; Use documented procedures and checklists to provide support to end users with technical issues; 
&quot; Use a ticket tracking system to log end-user information, a detailed description of the issue, and 
troubleshooting steps; 
&quot; Attempt first call resolution using basic to moderate troubleshooting steps to resolve common 
problems; 
&quot; Provide triage support over the phone and remotely using department-approved remote tools; 
&quot; Escalate problems to Tier 2 technical support; and 
&quot; Communicate with the end users regarding the status of the issue resolution. 
 
Required Qualifications 
A bachelor's or master's degree from an accredited college or university in Computer Science, 
Information Systems, or other related field, or four (4) years of equivalent work experience is 
required. Relevant experience may be substituted for education on a year-for-year basis when applicable. 
The Department requires the following experience, skills, and knowledge for this position: 
&quot; One (1) or more years of experience installing computer hardware and software, including personal 
computers (PC), printers, and peripherals in both a network and standalone environment; 
&quot; One (1) or more years of experience installing and troubleshooting clients in a Microsoft networking 
environment; 
&quot; One (1) or more years of experience installing, troubleshooting, and supporting desktop applications 
and operating systems (OS), including Windows, Office Suites OS, Microsoft Office, Outlook, and 
Internet Explorer; 
&quot; Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) protocols; and 
&quot; Experience installing, diagnosing, and repairing hardware, including scanners, hard drives, Random 
Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk 
Rewritable (DVD-RW), multimedia kits, and other peripherals. 
 
Preferred Qualifications 
The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position: 
&quot; Experience supporting computers in a criminal justice environment; 
&quot; Experience working in a call center environment; and 
&quot; Experience in Active Directory user administration.</div></div>

Client Technologies Technician (Incumbent)

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