Qureos Mentor

TechFlow, Inc

<div>Field Quality Manager (FQM)
TechFlow Inc. is seeking a proactive and detail-driven Field Quality Manager to join our team in supporting security equipment throughout the US. In this pivotal role, you&rsquo;ll help drive operational excellence by supporting the implementation of quality standards and continuous process improvements that enhance reliability and customer satisfaction. Reporting to the Senior Field Quality Manager, you&rsquo;ll work hands-on with regional customers and stakeholder personnel to ensure compliance, resolve issues efficiently, and maintain consistent, high-quality performance across field operations.
Work is primarily home-based with up to 75% travel required.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Acts as a point of contact between the field team, customer representatives, and stakeholders to share updates and resolve routine issues.</li></ul><ul>
<li>Maintains compliance with contract and quality requirements through documentation reviews and field audits.</li>
<li>Provides operational support to field teams to assist in meeting performance goals and ensure adherence to regulatory and safety standards.</li>
<li>Drive continuous improvement efforts by identifying process gaps and suggesting practical solutions to improve efficiency.</li>
<li>Promotes a culture of quality and safety, ensuring all field teams follow training and compliance requirements.</li>
<li>Assists field support staff with ticket tracking, customer communication, and issue escalation to help meet service-level goals.</li>
<li>Monitor field work for preventive and corrective maintenance tasks, ensuring accuracy in scheduling and documentation.</li>
<li>Collects and reviews data to identify potential issues or trends and assists in preparing reports for management review.</li>
<li>Uses maintenance tracking systems (EAM/CMMS) to create and update work orders, verify data accuracy, and report discrepancies.</li>
<li>Assists in updating procedures and documentation to reflect process changes, regulatory updates, or customer requirements.</li>
<li>Compiles and organizes data from field teams and customer reports to support performance tracking and improvement efforts.</li>
<li>Communicates regularly with supervisors and team members, sharing updates and helping ensure consistent alignment with project goals.</li>
<li>Prepares and delivers basic reports and presentations for internal meetings, summarizing performance data and progress updates.</li>
<li>Participates in meetings with customers, stakeholders, and internal staff to provide updates, take notes, and follow up on assigned action items</li>
<li>Demonstrates reliability and focus under pressure, maintaining accuracy while meeting tight deadlines and shifting priorities.</li>
<li>Maintains organized records and clear communication, supporting accurate documentation and consistent workflow management</li>
<li>Identifies opportunities to save costs, streamline tasks, and improve daily operations through teamwork and attention to detail.</li>
</ul>
Requirements<ul>
<li>
5+ years of experience in Field Management, Logistics, or Data Analytics</li>
<li>Bachelor&rsquo;s degree or equivalent experience in relevant field</li>
<li>Proficiency with Microsoft Office Suite</li>
<li>Ability to travel up to 75%</li>
<li>Ability to obtain and maintain Public Trust clearance
</li></ul>Preferred Qualifications<ul><li>
Experience managing regionally based equipment maintenance operations</li></ul>
#techflow
About TechFlow
Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government&rsquo;s most demanding mission and business challenges.
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.
TechFlow has four principal lines of business: Platform Services, Mission Services, Digital Services, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.
Benefits
TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace! 
<ul>
<li>
Employee stock ownership plan (ESOP) &ndash; Pride in being an employee-owner and annual employer contribution (per plan guidelines)</li>
<li>401k plan with Roth option.</li>
<li><ul><li>Eligibility for an employer match.</li>
<li>Immediate vesting
</li></ul></li><li>Paid time off</li>
<li>Holidays &ndash; 11 paid holidays per year</li>
<li>Comprehensive medical, dental, and vision plans</li>
<li>Company-paid Life &amp; AD&amp;D insurance plan</li>
<li>Employee Assistance Program</li>
<li>Wellness Resources</li>
<li>Company-paid training and development program</li>
<li>Voluntary benefits include:</li>
<li><ul><li>Life &amp; AD&amp;D Insurance for employee, spouse, and children</li>
<li>Short-term and long-term disability (per plan guidelines)</li>
<li>Legal Shield and Identity Theft protection plans</li>
<li>Pet Insurance</li></ul></li></ul></div>

Field Quality Manager

<div>Governmentwide IT Data Reporting Product Owner Proxy / ScrumMaster
Lead Agile Innovation in Federal IT Data Reporting with TechFlow! 
TechFlow is seeking an experienced Product Owner Proxy / ScrumMaster to support a high-impact federal program focused on advancing governmentwide IT data reporting. Acting on behalf of the government product owner, you&rsquo;ll guide the Agile development process&mdash;prioritizing functional requirements, leading sprint activities, and ensuring deliverables align with OMB Circular A-11 policy cycles. You&rsquo;ll collaborate across agencies and with technical vendors to refine requirements, drive coordination, and communicate a shared vision for the future of federal IT transparency. Join TechFlow and help modernize the data systems that empower smarter, more accountable government decision-making.
The governmentwide IT data reporting Product Owner Proxy / ScrumMaster acts as a proxy for the Customer's product owner. This role is essential for driving the Agile development process by prioritizing functional requirements and leading the development team throughout the Agile sprint cycle. Their role prioritizes functional requirements aligned with the OMB Circular A-11 policy cycle and leads Government-wide community meetings with technical vendors to ensure coordination, alignment, and clear communication of future plans for governmentwide IT data reporting.
<ul><li>This is a remote position but will require support on site at client location Washington DC on occasion.</li></ul>
Key Responsibilities<ul>
<li>
Serve as the Product Owner Proxy on behalf of the customer, ensuring that product vision, priorities, and requirements are clearly defined and communicated to the Agile development team.</li>
<li>Lead Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to maintain focus, collaboration, and progress toward delivery goals.</li>
<li>Translate OMB Circular A-11 policy requirements and data reporting needs into actionable user stories and acceptance criteria.</li>
<li>Collaborate with cross-agency stakeholders, technical vendors, and the customer to align development priorities with governmentwide IT data reporting objectives.</li>
<li>Manage and refine the product backlog to ensure alignment with mission goals, user needs, and evolving policy requirements.</li>
<li>Facilitate governmentwide community meetings to gather feedback, communicate product roadmaps, and ensure coordination across participating agencies.</li>
<li>Support the development team by removing impediments, clarifying requirements, and maintaining focus on high-value deliverables.</li>
<li>Oversee sprint progress, release planning, and delivery schedules to ensure transparency and accountability in development outcomes.</li>
<li>Develop and deliver reports, dashboards, and briefings to the customer and stakeholders to communicate progress, performance, and upcoming releases.</li>
<li>Promote Agile best practices, continuous improvement, and user-centered design principles within the development and stakeholder communities.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Business, or a related field (Master&rsquo;s preferred).</li>
<li>7+ years of experience supporting Agile software development projects, including at least 3 years in a ScrumMaster or Product Owner role.</li>
<li>Strong understanding of Agile frameworks (Scrum, Kanban, or SAFe) and hands-on experience leading Agile teams.</li>
<li>Demonstrated ability to translate complex federal policy or reporting requirements&mdash;such as OMB Circular A-11&mdash;into functional product backlogs.</li>
<li>Proven experience collaborating with multiple federal agencies or interagency communities on enterprise IT systems or data initiatives.</li>
<li>Excellent facilitation, communication, and stakeholder engagement skills, with the ability to manage discussions across technical and policy audiences.</li>
<li>Experience working with data reporting, analytics platforms, or governmentwide transparency systems strongly preferred.</li>
<li>Certified ScrumMaster (CSM), SAFe Scrum Master (SSM), or Product Owner (CSPO/PSPO) certification required.</li>
<li>PMP or Agile Certified Practitioner (PMI-ACP) certification preferred.</li>
<li>U.S. Citizenship and ability to obtain or maintain a Public Trust clearance required.</li>
</ul>
Benefits
Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government&rsquo;s most demanding mission and business challenges.
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.
TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.
TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!<ul>
<li>
Employee stock ownership plan (ESOP) &ndash; Pride in being an employee-owner and annual employer contribution (per plan guidelines)</li>
<li>401k plan with Roth option.</li>
<li><ul><li>Eligibility for an employer match.</li>
<li>Immediate vesting</li>
</ul></li><li>Paid time off</li>
<li>Holidays &ndash; 11 paid holidays per year</li>
<li>Comprehensive medical, dental, and vision plans</li>
<li>Company-paid Life &amp; AD&amp;D insurance plan</li>
<li>Employee Assistance Program</li>
<li>Wellness Resources</li>
<li>Company-paid training and development program</li>
<li>Voluntary benefits include:</li>
<li><ul><li>Life &amp; AD&amp;D Insurance for employee, spouse, and children</li>
<li>Short-term and long-term disability (per plan guidelines)</li>
<li>Legal Shield and Identity Theft protection plans</li>
<li>Pet Insurance</li>
</ul></li>
</ul>#techflow</div>

IT Data Reporting Product Owner Proxy / ScrumMaster

Join TechFlow, Inc and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TechFlow, Inc

ABOUT_COMPANY

Field Quality Manager

IT Data Reporting Product Owner Proxy / ScrumMaster