Qureos Mentor

Techwish

Role: Document and Research LiaisonDescription: To serve as principal representative to research, document and support legal cases that impactthe business unit. Oversee security/legal responses involving complex cases and escalated situations toensure effective and optimum resolution.Responsibilities:<ul><li>Serve as primary liaison to the Office of General Counsel for legal matters involving consumer</li></ul>lending issues<ul><li>Investigate and respond to CFPB and BBB complaints</li></ul><ul><li>Research and analyze claims/related actions; resolve issues</li></ul><ul><li>Identify and address compliance issues; update guidelines and procedures to minimize risk</li></ul><ul><li>Research potential legal issues using existing system of record</li></ul><ul><li>Request information and documentation from other business units to clarify details or resolve cases</li></ul>within mandated time and regulations<ul><li>Summarize depositions and other related legal proceedings; conduct investigations and</li></ul>statistical/documentary research<ul><li>Prepare written legal summaries, analyses and legal documents</li></ul><ul><li>Serve as contact point for escalated legal situations</li></ul><ul><li>Inform attorneys of applicable and specific legal matters and the impact on the organization</li></ul><ul><li>Identify areas of improvement; determine solutions; implement enhancements/changes to improve</li></ul>operations, standards and results<ul><li>Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance</li></ul>with internal and external regulations<ul><li>Serve on teams and task groups for projects/initiatives within the business unit &amp;/or across the</li></ul>organization<ul><li>Review and research high profile member complaints as well as sensitive and confidential personnel</li></ul>issues and responses<ul><li>Collaborate with training team to ensure procedural guidelines are conveyed accurately and</li></ul>consistently followed<ul><li>Perform other related duties as assigned or appropriate</li></ul>Qualifications:<ul><li>Working knowledge of operational and regulatory risk controls, concepts and practices</li></ul><ul><li>Working knowledge of NCUA rules, regulations and federal laws pertaining to consumer lending</li></ul><ul><li>Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and</li></ul>creativity solving business problems<ul><li>Significant experience managing multiple priorities independently and/or in a team environment to</li></ul>achieve goals<ul><li>Working knowledge of document control and document security measures</li></ul><ul><li>Significant experience in working with all levels of staff, management, stakeholders, vendors</li></ul><ul><li>Working knowledge of consumer lending principles, policies and financial practices</li></ul><ul><li>Desired - Thorough understanding of the financial services environment</li></ul><ul><li>Desired - Familiarity with Navy Federal's functions, policies, procedures, products, and services</li></ul><ul><li>Advanced skill in comprehending, analyzing, applying and communicating complex written legal</li></ul>documents<ul><li>Advanced organizational, planning and time management skills</li></ul><ul><li>Advanced research, analytical, and problem solving skills</li></ul><ul><li>Advanced skill exercising initiative and using good judgment to make sound decisions</li></ul><ul><li>Advanced verbal and written communication skills</li></ul><ul><li>Advanced skill establishing and expanding relationships with key members/customers</li></ul><ul><li>Advanced skill building effective relationships through rapport, trust, diplomacy and tact</li></ul><ul><li>Effective word processing and spreadsheet software skills</li></ul>Job Types: Full-time, ContractWork Location: Hybrid remote in Merrifield, VA 22082

Document and Research Liaison

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Document and Research Liaison