Qureos Mentor

TeleSolv Consulting

TeleSolv Consulting provides a blend of people, skills, and technologies to assist organizations in enhancing their core business processes. With a focus on optimizing performance, the company leverages its deep understanding of business processes and collaborates with distinguished alliance partners to address unique challenges faced by clients. TeleSolv is dedicated to helping organizations improve and adapt in a constantly evolving business landscape.

<div>
 
 
 Department:
 
 Federal Services
 
 
 
 Location:
 
 Dallas County, TX
 
 
 
 Compensation:
 
 $16.61 / hour
 
 
 
 
 Description
 
 
 
 TeleSolv Consulting has immediate opportunities to work with the Federal Government as an
 
 Outreach Analyst/Call Center Rep
 
 . We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public.
 
 
 
 **PLEASE NOTE**
 
 <ul>
 <li>
 To be considered for these positions,
 
 All candidates MUST
 
 be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
 </li>
 <li>
 
 MUST
 
 dress in professional business casual attire.
 </li>
 <li>
 The hourly rate is
 
 $16.61
 
 , which is non-negotiable.
 </li>
 <li>
 Credit check is a
 
 MUST
 
 for all applicants.
 </li>
 </ul>
 
 This is a remote role, and all applicants must be willing/able to work various shifts: Between 9 am and 9 pm Covering Eastern, Central, Mountain, and Pacific Time Zones in the US.
 
 Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses.
 
 This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months.
 
 
 All qualified candidates must live and work within the state of Texas from ONLY one of the locations listed below:
 
 
 
 
 El Paso, TX * Brownsville, TX * Dallas, TX Metro Area * Del Rio, TX * Hidalgo, TX * Laredo, TX * Ft Worth, TX metro area * Corpus Christi, TX * San Antonio, TX * Sierra Blanca, TX * McAllen, TX * Marfa, TX * Harlingen, TX * Denton, TX * Ellis, TX * Hunt, TX * Kaufman, TX * Rockwall, TX * Collin, TX * Fort Lauderdale, FL
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
 </li>
 <li>
 Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
 </li>
 <li>
 Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
 </li>
 <li>
 Document all interactions accurately in the company's system for tracking and auditing purposes.
 </li>
 <li>
 Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
 </li>
 <li>
 Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
 </li>
 <li>
 Maintain confidentiality and follow all required data protection guidelines during customer interactions.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Must be a U.S Citizen
 </li>
 <li>
 High School Diploma or GED
 </li>
 <li>
 
 MUST hold a Public Trust or the ability to obtain one.
 
 </li>
 <li>
 At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
 </li>
 <li>
 Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
 </li>
 <li>
 Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
 </li>
 <li>
 Ability to remain calm, professional, and solution-focused during high-stress situations.
 </li>
 <li>
 Self-discipline and time management skills, necessary for working independently in a remote setting
 
 </li>
 </ul>
 
 Preferred Requirements
 
 :
 <ul>
 <li>
 Returned Volunteers (RPCV) are highly encouraged to apply, but this is not required.
 </li>
 <li>
 Experience working in a virtual team or prior remote work experience is a plus.
 </li>
 <li>
 Bilingual (English/Spanish) candidates are preferred due to the diverse customer base
 
 
 </li>
 </ul>
 
 About TeleSolv
 
 :
 
 Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.
 
 
 
 Background Investigation:
 
 
 
 
 This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.
 
 
 TeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
</div>

Call Center Representative (Remote) - 473165

<div>
 
 
 Application Deadline:
 
 30 June 2026
 
 
 
 Department:
 
 Federal Services
 
 
 
 Location:
 
 Hialeah, FL
 
 
 
 
 Description
 
 
 
 
 TeleSolv Consulting is seeking an onsite Data Entry Clerk
 
 to support one of our Federal Government clients in a high-volume, highly regulated records and administrative environment.
 
 
 This role is responsible for accurate data entry, file creation, document scanning, and records support while maintaining strict compliance with government procedures.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Create electronic records for new files in accordance with Government regulations and required deadlines
 </li>
 <li>
 Consolidate and reorganize sensitive files
 </li>
 <li>
 Prepare and create physical and digital file jackets
 </li>
 <li>
 Perform data inquiries and searches across Government systems
 </li>
 <li>
 Generate ad hoc reports as requested
 </li>
 <li>
 Scan high-volume, multi-page documents accurately and efficiently
 </li>
 <li>
 Support additional administrative and records-related tasks as assigned
 </li>
 <li>
 Navigate and work within Government-based data systems and workflows
 </li>
 <li>
 Maintain accuracy and accountability while handling sensitive and regulated information
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Must be a U.S. Citizen
 </li>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Must be able to obtain and maintain a Public Trust &ndash; Level 3 (PT-3) clearance
 </li>
 <li>
 Prior experience in clerical, filing, records management, or administrative support roles
 </li>
 <li>
 Experience supporting Government operations or high-volume documentation environments
 </li>
 <li>
 Strong typing proficiency (minimum 30 WPM)
 </li>
 <li>
 Clear written and verbal English comprehension
 </li>
 <li>
 Ability to work independently with precision and accountability
 </li>
 <li>
 Comfort navigating Government-based data systems and structured workflows
 </li>
 <li>
 Reliability in handling sensitive, highly regulated information
 
 
 </li>
 </ul>
 
 About TeleSolv
 
 :
 
 Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.
 
 
 
 Background Investigation:
 
 
 
 
 This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.
 
</div>

Data Entry Clerk

<div>
 
 
 Department:
 
 Federal Services
 
 
 
 Location:
 
 Dallas County, TX
 
 
 
 Compensation:
 
 $17.44 / hour
 
 
 
 
 Description
 
 
 
 TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a
 
 Data Entry Specialist.
 
 
 This is a hybrid position based in the following locations:
 
 DC, Maryland Counties of Charles, Prince George; Virginia Counties of Alexandria, Arlington, Fairfax, Falls Church, Fauquier, Loudoun, Manassas, Manassas Park, Prince William, Dallas and Stafford.
 
 
 
 Note:
 
 The hourly wage is determined by location:
 
 $17.44 - $19.11
 
 
 As a Data Entry Specialist, you will be responsible for accurately handling electronic payroll documents and ensuring seamless data management.
 
 
 The ideal candidate will possess a strong understanding of payroll processes, as well as transcription experience, enabling them to manage critical information with precision.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Review electronic payroll documents submitted by contractors and subcontractors across the United States.
 </li>
 <li>
 Transcribe wage and project data from scanned PDFs into government-provided Excel spreadsheets.
 </li>
 <li>
 Capture critical data elements including:
 </li>
 <li>
 Employee classification and identification number
 </li>
 <li>
 Hourly pay rates and fringe benefits
 </li>
 <li>
 Union status of employees
 </li>
 <li>
 Name and address of construction project
 </li>
 <li>
 Contractor and subcontractor information
 </li>
 <li>
 Complete transcription assignments for surveys covering up to three years of payroll data, often with overlapping survey schedules.
 </li>
 <li>
 Ensure accuracy of at least 98%, as verified through random sampling by the Program Office.
 </li>
 <li>
 Deliver all complete and accurate survey data files within 10 calendar weeks of receipt from the Program Office.
 </li>
 <li>
 Provide electronic copies of all data or materials developed, as requested.
 </li>
 <li>
 Participate in onboarding and transition activities, ensuring smooth adoption of procedures, documentation, and communication standards.
 </li>
 <li>
 Adhere strictly to Government security and privacy requirements, including safeguarding Personally Identifiable Information (PII) and sensitive payroll data.
 </li>
 <li>
 Support continuity of operations during federal holidays, inclement weather, or emergency closures, as directed by the Government.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required. Associate&rsquo;s degree preferred.
 </li>
 <li>
 Minimum of 2 years of data entry experience; prior federal contract or payroll transcription experience highly desirable.
 </li>
 </ul>
 
 Technical Skills:
 
 <ul>
 <li>
 Proficiency in Microsoft Excel, including data validation, formatting, and quality checks.
 </li>
 <li>
 Ability to interpret scanned payroll forms and transcribe into standardized formats.
 </li>
 <li>
 Familiarity with secure handling of sensitive data and records management protocols.
 </li>
 </ul>
 
 Core Competencies:
 
 <ul>
 <li>
 High attention to detail and organizational skills.
 </li>
 <li>
 Ability to consistently meet deadlines with overlapping workload.
 </li>
 <li>
 Strong written and verbal communication skills to coordinate with Program Office staff.
 </li>
 <li>
 Commitment to data integrity, accuracy, and confidentiality.
 
 
 </li>
 </ul>
 
 About TeleSolv
 
 :
 
 Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.
 
 
 
 Background Investigation:
 
 
 
 
 This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.
 
</div>

Transcription Assistant (Entry Level)

Join TeleSolv Consulting and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TeleSolv Consulting

About Company

Call Center Representative (Remote) - 473165

Data Entry Clerk

Transcription Assistant (Entry Level)