Qureos Mentor

TELEMEDIK

<div>Description: The trainer will be responsible for delivering all necessary training to contact center employees, including new hires, system updates, improvements, and changes to each client&rsquo;s rules and policies.
Essential Duties:<ul><li>
Review and update training materials across all platforms used, including Moodle, Amazon Q, among others.</li><li>
Create training agendas for new employee onboarding, cross-training for transferred employees, and retraining sessions.</li><li>
Coordinate operational training sessions for the contact center.</li><li>
Facilitate operational training through individual interventions or group sessions for both new and current employees.</li><li>
Facilitate the transition of employees into their respective roles within the call center, ensuring proper support and guidance throughout the process.</li><li>
Record training efforts in HR systems (TeleMedik University).</li><li>
Evaluate employees undergoing onboarding and cross-training processes.</li><li>
Participate in training sessions provided by clients or contact center leaders.</li><li>
Serve as a facilitator for employees during certification processes.</li><li>
Provide coaching, mentoring, or retraining as needed.</li><li>
Collect information daily from trainers and trainees.</li><li>
Manage and maintain training rooms, materials, and internal equipment.</li><li>
Support the administration of the Moodle platform (TeleMedik University).</li><li>
Complete final evaluations to assess training completion.</li><li>
Administer and correct knowledge validation tests from TeleMedik University for the contact center.</li><li>
Support administrative projects led by the People Strategic Services Division.</li><li>
Other related duties as assign.</li><li>
Ensure confidentiality and compliance with all state and federal regulations applicable to Health Call Centers; including HIPAA and internal policy for disposing of confidential information material.</li><li>
Notify any expose of Protected Health Information to the supervisor immediately.</li><li>
Comply with medullar &amp; functional trainings; and all procedures established by regulatory agencies, contractual requirements, and any applicable certification standards (including but not limited to URAC, among others).</li></ul> 
Requirements:<ul><li>
Bachelor&rsquo;s degree in Education, HR, Business Administration, Organizational Development, - or related field.</li><li>
Minimum 3 years of experience in corporate training, learning and development, or related field.</li><li>
Strong knowledge in designing and delivering training programs in person and/or virtual.</li><li>
Experience with adult learning principles and instructional design methods.</li><li>
Strong understanding of training methodologies and e-learning tools (LMS platforms like Cornerstone, Moodle).</li><li>
Excellent presentation, facilitation, and communication skills.</li><li>
Ability to analyze training needs and assess skill gaps.</li><li>
Familiarity with performance improvement and coaching techniques.</li><li>
Proficiency in Microsoft Office Suite, and experience creating materials in tools like Canva, PowerPoint.</li><li>
Excellent communication, interpersonal, and problem-solving skills.</li><li>
Ability to work independently and collaboratively in a fast-paced environment.</li><li>
Fully Bilingual (English and Spanish)</li><li>
Excellent communication skills (spoken, written, and reading)</li></ul> 
What are the benefits of being part of our team as a Service Representative in the Health field?<ul><li>
Probation Period: 180 days (6 months)</li></ul><ul><li>
Leave Entitlements:<ul><li>
15 days of vacation leave</li><li>
12 days of sick leave</li><li>
Vacation accrues at 10 hours per month</li><li>
Sick leave accrues at 8 hours per month</li></ul></li><li>
Health Insurance: Includes employer contribution</li><li>
Retirement Plan: 401(k)</li><li>
Training: In-service training covering regulatory aspects and health topics</li><li>
Telemedicine Access: 24/7 virtual medical consultations</li><li>
Wellness Programs: Employee health and wellness initiatives</li><li>
Career Development: Opportunities for growth and professional advancement</li><li>
Social Impact: Contribute to the health and well-being of the population</li><li>
Paid Leave Benefits: Additional paid leave options available</li></ul>
Job Type: Full-time
Workplace: Onsite in Guaynabo, PR and Mayaguez, PR
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER - (EEOC)</div>

Trainer

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Trainer