Qureos Mentor

Telenor Group

<div></div><div><div>Due Date to Apply; 7th September 2025</div><div>
Position Title: Service Desk Executive - IT</div><div>
Reporting to: Lead SD Expert</div><div>
Job Group: 2A</div><div>
Location: Islamabad</div><div>
Division: Telenor Shared Services Pakistan</div><div>
Department: End User Support</div><div>
Unit: Enterprise IT</div><div></div><div>
Why should you join Telenor</div><div>
Why should you join Telenor</div><div>
Telenor gives you the opportunity to become a skilled professional in your chosen field of interest. Rated as the top employer of the country, Telenor enables you to realize your dreams in an environment of diversity and openness to new mindsets.</div><div></div><div>
Position Related</div><div>
Telenor Shared Services Pakistan, a Shared Service Centre, is a service provider of IT Solutions and various allied IT and functional support services in IT, finance &amp; accounting to Telenor Group companies globally. Telenor Shard Services Pakistan helps Telenor Business Units to handle their day-to-day, non-core and repetitive processes and operations so that they can focus their energies and resources on strategic initiatives that give them a competitive edge.</div><div></div><div>
Telenor Shared Services Pakistan is seeking to fill the position of Service Desk Executive - IT.</div><div></div><div>
Goals</div><div>
Provide excellent technical and functional support to end user Ensure timely resolution of incidents and requests, maintaining highest level of quality Identify and suggest areas to improve Contribute towards the team and organizational goals To work in different shifts, weekends and public holidays</div><div></div><div>
Your Typical day at work</div><div>
Act as the first point of contact to resolve or fulfill the incidents/requests related to IT infrastructure and applications (e.g. Azure, Microsoft365 complete suite, Windows 11, Exchange, Teams, SharePoint online, Connectivity and Infra, Teleconferencing). Answer phone calls, chats, emails and use of ticketing system for troubleshooting and support Tickets Analysis on daily/weekly/monthly basis, identification of problematic areas, finding a permanent solution or to raise with relevant team/SPOC for permanent solution. Follow-up with users and technical vendor on status of tickets that are waiting on further information or confirmation of resolution Act as point of contact for coordination with infrastructure team e.g., but not limited to ; Firewall ports openings, Tunneling and VPNs, hardware and software configurations, access to IT systems in Portfolio, SSL certificates, etc. Demonstrates flexibility to work in a continuous operations environment, including rotational shifts and during public gazette holidays in Pakistan. Assist Lead SD Expert to deliver on Customer SLA Stay updated on and present the planned activities for the platform Participate in customer escalation meetings (with or without vendors) Challenge vendors / other functional teams on suggested workarounds and costs Responsible for quality assurance/SOA compliance on deliveries Reporting on daily / weekly productivity and performance</div><div></div><div>
Eligibility Criteria</div><div>
Education: BS (CS), BS (IT), MIT, BS (SE) , Certification (will be given preference):</div><div>
Microsoft Related Certifications (MCSA/MCSE), ITIL</div><div>
Work experience:</div><div>
Having 4-5 years of IT support experience on Microsoft Platforms e.g. Azure, Microsoft365 complete suite, Windows 11, Exchange Online, Teams, SharePoint Online, Microsoft Intune etc. Must have good understanding and hands on experience on network connectivity i.e. VPN and Citrix, IT Security, IT Architecture and Infrastructure Experience of incident handling process, troubleshooting incidents and problems for end users&rsquo; software/hardware in a cross functional team environment. Good understanding and experience of ITIL framework. Have knowledge of KPIs and SLA&rsquo;s and have hands on experience of doing tickets and trends analysis. Customer service oriented: excellent communication skills in English (both written and oral) and positive customer-centric attitude Excellent analytical and problem-solving skills Sense of urgency and self-motivation; ability to work under pressure and meet deadlines Experience within IT development, outsourcing and offshore delivery organizations and with Shared Service deliveries Team player, but also analytical and able to work individually and independently.</div><ul><li>
Domain lead in Service Desk (IT)</li><li>
System Expert EUC, Cloud services.</li></ul><div></div><div>
 Potential Career Path:</div><div></div><ul><li>
Domain lead in Service Desk (IT)</li><li>
System Expert EUC, Cloud services.</li></ul></div><div></div>
<br><p></p><div><div><div><div><div><div><div>Be a part of shaping the digital future :</div></div><div></div><div>
From Asia to the Nordics, our 16,000 employees are committed to connecting our 172 million subscribers to what matters most. We work with the latest technology to build innovative connectivity solutions that can empower societies and propel the digital future. Join us on our mission.</div><div></div><div>
Our companies : Telenor Norway, Telenor Denmark, Telenor Sweden, DNA in Finland, Dtac in Thailand, Digi in Malaysia, Grameenphone in Bangladesh &amp; Telenor Pakistan</div></div></div></div></div></div><div></div>

Service Desk Executive - IT

<div></div><div><div>Due Date to Apply: 8th Sep 2025</div><div>
Company: Telenor Shared Services Pakistan</div><div>
Position Title: Assistant Manager Finance &amp; Accounts</div><div>
Reporting to: Manager P2P</div><div>
Job Group: 2B</div><div>
Location: Islamabad</div><div>
Tribe: Procurement Services</div><div>
Squad: Procure to Pay</div><div></div><div>
Goals</div><ul><li>
Review and process transactions as per Standard operating procedures in P2P.</li><li>
Adhere to agreed SLAs &amp; KPIs along with relationship management with key stakeholders like Purchasing hub and financial controllers.</li><li>
Ensure follow-up of open invoices in FUSION/COUPA.</li><li>
Perform Month end closing as per the deadlines.</li><li>
Have a customer centric approach in problem resolution and improve customer experience by providing solutions promptly.</li><li>
Should be able to handle the queries from stakeholders especially Finance &amp; Purchasing hub.</li><li>
Handle service desk second line support for P2P and help to achieve NPS target of P2P.</li><li>
Making sure the ICFR controls related to P2P are complied.</li><li>
Ensure quality and control on daily production for the assigned team.</li><li>
Assist management in preparation of adhoc analysis and performance reporting.</li></ul><div></div><div>
Eligibility Criteria</div><div>
Education:</div><ul><li>
Qualified ACCA, CA Inter, ICMA or Master&rsquo;s Degree in Finance / Accounting.</li></ul><div>
Work experience:</div><ul><li>
4+ years of experience at reputable organization / shared services / MNCs / internship</li></ul><div>
Especially in Source to Pay functions will be an advantage.</div><div></div><div>
Functional Skills / Knowledge Areas</div><ul><li>
Good communication &amp; interpersonal skills</li><li>
Team Management experience will be an added advantage</li><li>
Ability to communicate effectively in English (verbal and written)</li><li>
Ability to handle heavy workload effectively and efficiently</li><li>
Ready to accept challenges and meet stringent deadlines</li><li>
Knowledge of FUSION and COUPA is a requirement along with Scandinavian VAT</li><li>
Understanding of Telenor operations along with the tools they use is desirable</li><li>
Willingness to avail opportunities outside the defined JD</li></ul><div></div><div>
Your typical day at work</div><ul><li>
Scrutinizing invoices and getting them registered in Fusion/Coupa</li><li>
Processing of invoices through matching process in Fusion/Coupa</li><li>
Complying with tax rules relating to Telenor</li><li>
Handling questions and taking lead in meetings with PO hub</li><li>
Reconciliation of invoices from EVRY &ndash; COUPA - FUSION</li><li>
Reconciliation of invoices from COUPA to FUSION</li><li>
Making sure that reports related to ICFR controls are sent to the customers on time</li><li>
Coordinating and reconciliation of unapproved and unpaid invoices</li><li>
Coordinating with vendors / suppliers on payment of their invoices and issues</li><li>
Coordinating and reconciliation with the R2R and O2C process at MEC</li><li>
Understanding the needs of internal and external stakeholders</li><li>
Creating a positive business relationship with business stakeholders</li><li>
Improving key performance metrics to enhance performance</li><li>
Documentation and updating of SOPs, SoW and DTPs</li><li>
Compliance to IFRS and closing at the end of each reporting period</li><li>
Supporting internal and external audits of business units</li><li>
Delivering on ad hoc projects and tasks as and when required</li><li>
Identify IT issues before hand and coordinate with IT to for resolution.</li><li>
Take lead in the MEC process for smooth and efficient month end closing for payables module.</li><li>
Ensure Quality and control of production for the assigned team.</li><li>
Possesses knowledge of P2P process including upstream, downstream and related accounting impacts.</li><li>
Regular mentoring, catchups, and people management related tasks (if applicable).</li></ul><div>
Note: Above goals and job descriptions are indicative and subject to change.</div><div></div><div>
Potential Career Path</div><ul><li>
Horizontal and vertical growth within organization</li><li>
Finance positions at local business unit</li></ul></div><div></div>
<br><p></p><div><div><div><div><div><div><div>Be a part of shaping the digital future :</div></div><div></div><div>
From Asia to the Nordics, our 16,000 employees are committed to connecting our 172 million subscribers to what matters most. We work with the latest technology to build innovative connectivity solutions that can empower societies and propel the digital future. Join us on our mission.</div><div></div><div>
Our companies : Telenor Norway, Telenor Denmark, Telenor Sweden, DNA in Finland, Dtac in Thailand, Digi in Malaysia, Grameenphone in Bangladesh &amp; Telenor Pakistan</div></div></div></div></div></div><div></div>

Assistant Manager Finance & Accounts

Join Telenor Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Telenor Group

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Service Desk Executive - IT

Assistant Manager Finance & Accounts