Qureos Mentor

TELUS Digital

TELUS Digital crafts unique and enduring experiences for customers and employees, creating future-focused digital transformations that stand the test of time. The company is dedicated to elevating customer journeys, solving business challenges, and driving continuous innovation through a global team of passionate technology experts. Their services include digital IT solutions, AI data solutions, and front-end digital design, all aimed at fostering inclusive communities and responsible technology deployment.

<div>Description 
 
Position Overview: 
 
The Operations Manager (OM) will be responsible for overseeing the day-to-day operations of the team to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for inbound coverage, and timely resolution of requests to exceed or meet established client metrics and Service Level Agreements (SLAs). The OM will also build and manage the customer support team through an aggressive ramp and ultimately drive the development of a climate of superior customer service, and a high performing, goal-oriented staff. 
 
Distinguishing Characteristics: 
 
A successful Operations Manager demonstrates an exceptional balance of strategic vision and tactical execution, combining emotional intelligence with business acumen. They excel at leading through complexity, making decisive decisions while maintaining empathy and building trust across all organizational levels. Their leadership style is marked by calm resilience under pressure, enabling them to navigate change while keeping teams focused and motivated. What sets them apart is their ability to simultaneously drive results and develop people &ndash; maintaining high performance standards while creating an environment of growth and support. They demonstrate masterful situational awareness, knowing when to provide structure and when to allow flexibility, all while ensuring business objectives are met through data-informed decision-making and collaborative problem-solving. Their success stems from a unique combination of operational excellence and people-centric leadership, allowing them to transform strategic vision into tangible results while building high-performing, engaged teams. 
 
Specific Responsibilities May Include:<ul><li> 
Achievement of intraday, daily, weekly and monthly SLA targets</li><li> 
Attend, manage or organize disciplinary procedures as required</li><li> 
Be cost conscious and ensure that resources are managed as efficiently as possible, maximizing opportunities to reduce cost without compromising service</li><li> 
Partner with HR to ensure all performance / behavioral issues and employee separations are completed timely, thoroughly and accurately</li><li> 
Contribute at varying levels of involvement in operational projects and initiatives</li><li> 
Manage day to day operations and ensure that all daily and periodic activities are completed as planned</li><li> 
Manage the delivery of contractual metrics and service levels in order to satisfy client needs and meet revenue targets</li><li> 
Motivate and develop Team Leaders through coaching, feedback and personal development in order to enhance performance delivery, meet contractual obligations and maximize staff retention</li><li> 
Leverage Training organization to ensure expectations are aligned</li><li> 
Partner with Workforce Management to support SLAs</li><li> 
Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery, client and customer satisfaction</li><li> 
Provide leadership, direction, develop and maintain team morale</li><li> 
Available 24 x 7 for escalations or other issues requiring immediate attention</li></ul> 
 
Required Experience, Skills &amp; Competencies:<h2 class="jobSectionHeader">
Qualifications</h2><ul><li> 
2+ years of managerial experience with multi-team leadership expertise (digital-first environment preferred)</li><li> 
High school diploma or equivalent</li></ul><h2 class="jobSectionHeader">
Leadership &amp; Management Skills</h2><ul><li> 
Expertise in managing complex, multi-team systems and processes</li><li> 
Strategic team oversight, workforce optimization, and effective resource allocation</li><li> 
Expert conflict resolution and team dynamics management</li><li> 
Ability to lead organizational change and transformation initiatives</li><li> 
Advanced coaching capabilities for team growth and development</li><li> 
Ability to translate organizational vision and strategy into actionable team objectives</li></ul><h2 class="jobSectionHeader">
Analytical &amp; Strategic Thinking</h2><ul><li> 
Strong analytical skills with data-driven performance tracking and analysis</li><li> 
Strategic thinking and risk assessment capabilities</li><li> 
Advanced budget and financial management acumen</li><li> 
Ability to analyze complex situations and develop effective solutions</li></ul><h2 class="jobSectionHeader">
Communication &amp; Interpersonal Skills</h2><ul><li> 
Strong communication skills across all levels of the organization</li><li> 
Ability to influence and align multiple stakeholders</li><li> 
Constructive feedback delivery and strategic verbal reasoning capabilities</li><li> 
Strong collaborative relationship-building skills</li></ul><h2 class="jobSectionHeader">
Personal Attributes</h2><ul><li> 
Exceptional organizational skills, attention to detail, and time management</li><li> 
Resilience, accountability, and reliability in all aspects of work</li><li> 
Ability to maintain composure and effectiveness under pressure</li><li> 
Adaptability to change and comfort in ambiguous environments</li><li> 
Self-motivation and initiative in pursuing improvements</li><li> 
Emotional intelligence, empathy, and positive outlook</li><li> 
Commitment to continuous learning and professional development</li></ul><h2 class="jobSectionHeader">
Technical Skills</h2><ul><li> 
High proficiency with MS Office suite</li><li> 
Advanced data analysis, interpretation, and precision-focused detail management</li></ul> 
 
Preferred Experience, Skills &amp; Competencies:<ul><li> 
Contact Center Experience</li><li> 
Experience as a leader in a call center environment</li></ul> 
 
About Company: 
 
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. 
 
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. 
 
Our solutions span Data &amp; AI, Digital Experience &amp; IT, CX Management and Trust &amp; Safety. At the core of our innovation is Fuel iX&trade;, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production. 
 
Equal Opportunity Employer Statement 
 
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.</div>

Contact Center Operations Manager

<div>
 
 Looking for a freelance opportunity where you can make an impact on technology from the comfort of your home? If you are dynamic, tech-savvy, and always online to learn more, this part-time flexible project is the perfect fit for you!
 
 
 
 
 
 
 A Day in the Life of a Personalized Internet Assessor:
 
 
 
 
 
 
 - In this role, you&rsquo;ll be analyzing and providing feedback on texts, pages, images, and other types of information for top search engines, using an online tool
 
 
 - Through reviewing and rating search results for relevance and quality, you&rsquo;ll be helping to improve the overall user experience for millions of search engine users, including yourself.
 
 
 
 
 
 Join our team today and start putting your skills to work for one of the world's leading search engines.
 
 
 
 
 
 
 💵The estimated hourly earnings for this role are 14 USD per hour.
 
 
 
 
 
 
 
 TELUS Digital AI Community
 
 
 
 
 
 
 Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world&rsquo;s largest brands.
 
 
 
 
 
 
 
 
 
 Qualification path
 
 
 
 
 
 
 No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement.
 
 
 
 
 
 
 Basic Requirements
 
 
 
 
 
 
 &checkmark;Working as a freelancer with excellent communication skills in English
 
 
 &checkmark;Being a resident in the United States for the last 3 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in the US.
 
 
 &checkmark;Active use of Gmail and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content
 
 
 &checkmark;Daily access to a broadband internet connection, a smartphone (Android 5.0, iOS 14 or higher), and a personal computer to work on.
 
 
 
 
 
 
 Assessment
 
 
 
 
 
 
 In order to be hired into the program, you&rsquo;ll take a language assessment and an open book qualification exam that will determine your suitability for the position and complete ID verification. Don&rsquo;t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience!
 
 
 
 
 
 
 
 
 
 Equal Opportunity
 
 
 
 
 
 
 All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants&rsquo; qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
 
 
 
 
 
 
 🔗Interested to apply? Click the link below to register
 
 
 
 
 https://www.telusinternational.ai/cmp/contributor/jobs/available/128325?utm_source=Craigslist&amp;utm_medium=Ads&amp;utm_campaign=SHTArlyn_AMERICAS_Paid+Site_Craigslist_Ads_128325
 
 
 
 
 
</div>

Content Reviewer - US

Join TELUS Digital and explore 54   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.