Qureos Mentor

TELUS Digital

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 Looking for a freelance opportunity where you can make an impact on technology from the comfort of your home? If you are dynamic, tech-savvy, and always online to learn more, this part-time flexible project is the perfect fit for you!
 
 
 
 
 
 A Day in the Life of a Personalized Internet Assessor:
 
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 In this role, you&rsquo;ll be analyzing and providing feedback on texts, pages, images, and other types of information for top search engines, using an online tool
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 Through reviewing and rating search results for relevance and quality, you&rsquo;ll be helping to improve the overall user experience for millions of search engine users, including yourself.
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 Join our team today and start putting your skills to work for one of the world's leading search engines.
 
 
 
 
 
 The estimated hourly earnings for this role are 14 USD per hour.
 
 
 
 
 
 
 TELUS Digital AI Community
 
 
 
 Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world&rsquo;s largest brands.
 
 
 
 
 
 
 Qualification path
 
 
 
 No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement.
 
 
 
 
 
 
 Basic Requirements
 
 
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 Working as a freelancer with excellent communication skills in English
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 Being a resident in the United States for the last 3 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in the US.
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 Active use of Gmail and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content
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 Daily access to a broadband internet connection, a smartphone (Android 5.0, iOS 14 or higher), and a personal computer to work on.
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 Assessment
 
 
 
 In order to be hired into the program, you&rsquo;ll take a language assessment and an open book qualification exam that will determine your suitability for the position and complete ID verification. Don&rsquo;t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience!
 
 
 
 
 
 
 
 
 
 
 
 
 Equal Opportunity
 
 
 
 All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants&rsquo; qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
 
 
 
 
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Content Reviewer - US

<div>Description 
 
Position Overview: 
As a Real Time Analyst, you will use your expertise to monitor and analyze real-time and intraday operations performance. You will verify attendance and produce intraday reporting to ensure service level agreements are met. The ideal candidate will possess strong analytical skills, a working knowledge of contact center operations, and the ability to thrive in a fast-paced environment. 
 
Specific Responsibilities May Include:<ul><li> 
Monitor real-time metrics (attendance &amp; schedule adherence, average handle time, automatic call distribution, talk time, after call work) to ensure proper staffing levels and compliance with the account's service level agreements</li><li> 
Provide real-time performance reports (aux activities, hold time, after call usage) and post-mortem reports to Operations leaders in the established cadence</li><li> 
Proactively communicate intraday challenges impacting service level agreements to Operations leaders in support of required actions</li><li> 
Support communication with team leaders and frontline team members</li><li> 
Verify attendance and maintain accurate staffing records</li><li> 
Analyze intraday performance data and identify trends or anomalies</li><li> 
Collaborate with Operations leadership to address service level risks</li><li> 
Produce timely and accurate reporting to support operational decision-making</li><li> 
Perform other duties and assignments as directed</li></ul> 

Required Experience, Skills &amp; Competencies:<ul><li> 
8+ months of work experience in a contact center environment</li><li> 
High school degree</li><li> 
C1 Proficiency in English language (oral/written)</li><li> 
Working knowledge of contact center operations and real-time monitoring</li><li> 
Analytical and problem-solving skills</li><li> 
Ability to work in a fast-paced environment</li><li> 
Ability to solve problems in straightforward situations, analyzing possible solutions from experience, judgment, and precedents</li></ul> 

Preferred Experience, Skills &amp; Competencies:<ul><li> 
Workforce management experience</li><li> 
Knowledge of real-time monitoring and reporting systems</li><li> 
Familiarity with contact center-specific software and applications</li><li> 
Experience with performance reporting tools and dashboards</li><li> 
Basic knowledge of business planning and scheduling principles</li></ul> 

TELUS Values: 
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:<ul><li> 
We passionately put our customers and communities first</li><li> 
We embrace changes and innovate courageously</li><li> 
We grow together through spirited teamwork</li></ul> 

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. 
 
 
 
About Company: 
 
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. 
 
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. 
 
Our solutions span Data &amp; AI, Digital Experience &amp; IT, CX Management and Trust &amp; Safety. At the core of our innovation is Fuel iX&trade;, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production. 
 
Equal Opportunity Employer Statement 
 
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.</div>

Call Center Real Time Analyst

<div><div>Key Responsibilities</div><div><ul><li>
Lead CMMC Level 2 / Level 3 certification readiness</li><li>
Perform gap analysis against NIST 800-171 800-53</li><li>
Prepare and manage: System Security Plan (SSP) POA M Risk and compliance reports Work with IT, Network, NOC, Legal, and Cloud teams Manage third-party auditors (C3PAO)</li><li>
Ensure protection of Controlled Unclassified Information (CUI) Provide regular updates to leadership Telecom Experience</li><li>
Required Experience in: Broadband / ISP environments Fiber or telecom networks OSS/BSS systems Telecom data centers Cloud platforms (AWS/Azure/GCP) Strong understanding of: Network security controls Data flow mapping Protecting government and customer data</li></ul></div></div>

Project Manager CMMC

<div>
 
 Ready to say goodbye to the boring, traditional 9-5 routine and embrace a dynamic and exciting work environment that puts you in control? This position offers you the flexibility to set your own schedule and complete exciting tasks using an innovative web-based evaluation tool.
 
 
 
 
 
 
 A Day in the Life of a Media Search Analyst:
 
 
 <ul>
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 In this role, you will be doing a comprehensive assessment of diverse task categories, encompassing music, video, books, podcast and home pod evaluations spanning various media domains
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 Analyzing and evaluating search outcomes for App Store Content and conducting research using online tools to assess and validate query accuracy and intent by applying market expertise in conjunction with provided directives to evaluate the relevance and purpose of task-related information for your specific market.
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 </ul>
 
 
 
 
 Join us today and be a key player in our community revolutionizing digital media content!
 
 
 
 
 
 
 TELUS International AI Community
 
 
 
 Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world&rsquo;s largest brands.
 
 
 
 
 
 Qualification path
 
 
 
 
 
 No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement.
 
 
 
 
 
 
 Basic Requirements
 
 
 <ul>
 <li>
 
 Full Professional Proficiency in Arabic and English language
 
 </li>
 <li>
 Being a
 
 resident in Saudi Arabia for the las Year consecutively
 
 and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Saudi Arabia
 </li>
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 Having an email address associated with an Apple ID and experience and know-how of Apple products
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 Up-to-date familiarity with prevailing trends in applications, music &amp; video with a keen interest in internet research
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 Flexibility to work across a diverse set of task types, including news, audio tasks, and relevance
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 Daily access to a secure broadband internet connection, computer, and relevant software
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 Independent working and the ability to adapt to innovative methodologies and processes with great attention to detail and exceptional communication skills
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 While a High School degree or higher certification is preferred, we are open to candidates with exceptional skills and talent.
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 Additional Incentives provided throughout the assessment process
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 </ul>
 
 
 
 
 
 Assessment
 
 
 
 In order to be hired into the program, you&rsquo;ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience.
 
 
 
 
 
 
 Equal Opportunity
 
 
 
 All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS International AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants&rsquo; qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
 
 
 
 
 
 Apply here
 
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Media Search Analyst - Arabic (SA)

Join TELUS Digital and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.