Qureos Mentor

TELUS Digital

Are you ready to take the next step in your career?
 
If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS Digital Türkiye!
 
Now we are looking for French Speaking Customer Representatives for our FinTech project who will add strength to our team.
 
Job Description
 
<ul>
<li>Through inbound channels, helping the customers with following topics;</li>
<li>Respond to inbound customer inquiries related to the brand’s products and services (e.g. transfers, general information, transaction status, etc.)</li>
<li>Provide information and basic guidance in a polite and customer-oriented manner</li>
<li>When needed, redirect or escalate cases in accordance with internal procedures</li>
<li>Follow company guidelines and stay informed about the brand’s service updates</li>
<li>Aim to maintain a high level of service quality and customer satisfaction</li>
</ul>
Requirements
 
<ul>
<li>Residency in İstanbul</li>
<li>Advanced level of French with good level of English</li>
<li>Strong communication and problem solving skills</li>
<li>Comfortable using PC and basic CRM tools</li>
<li>Ability to learn quickly and work in a dynamic environment</li>
<li>Previous experience in customer service or call center roles is a plus</li>
</ul>
Our Advantages
 
<ul>
<li>Allianz supplementary health insurance</li>
<li>Metropol meal card</li>
<li>Discounted MultiSport membership</li>
<li>Special promotions at various global brands</li>
<li>Shuttle and road fee</li>
<li>Stable job and career development opportunities</li>
<li>Dynamic and supportive team</li>
<li>Flat hierarchical work order in an international structure</li>
<li>Referral rewards</li>
</ul>
About Us: TELUS Digital Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS Digital has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

French Speaking Customer Representative (Fintech)

Are you ready to take the next step in your career?
 
If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS Digital Türkiye!
 
Now we are looking for Arabic Speaking Customer Representatives for our FinTech project who will add strength to our team.
 
Job Description
 
<ul>
<li>Through inbound channels, helping the customers with following topics;</li>
<li>Respond to inbound customer inquiries related to the brand’s products and services (e.g. transfers, general information, transaction status, etc.)</li>
<li>Provide information and basic guidance in a polite and customer-oriented manner</li>
<li>When needed, redirect or escalate cases in accordance with internal procedures</li>
<li>Follow company guidelines and stay informed about the brand’s service updates</li>
<li>Aim to maintain a high level of service quality and customer satisfaction</li>
</ul>
Requirements
 
<ul>
<li>Residency in İstanbul</li>
<li>Advanced level of Arabic with good level of English</li>
<li>Strong communication and problem solving skills</li>
<li>Comfortable using PC and basic CRM tools</li>
<li>Ability to learn quickly and work in a dynamic environment</li>
<li>Previous experience in customer service or call center roles is a plus</li>
</ul>
Our Advantages
 
<ul>
<li>Allianz supplementary health insurance</li>
<li>Metropol meal card</li>
<li>Discounted MultiSport membership</li>
<li>Special promotions at various global brands</li>
<li>Shuttle and road fee</li>
<li>Stable job and career development opportunities</li>
<li>Dynamic and supportive team</li>
<li>Flat hierarchical work order in an international structure</li>
<li>Referral rewards</li>
</ul>
About Us: TELUS Digital Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS Digital has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

Arabic Speaking Customer Representative (Fintech)

<div>
 
 Requirements
 
 
 
 
 Description and Requirements
 
 
 
 About the role
 
 
 The Operations Team Leader - Bilingual is responsible for directing, monitoring, and developing the team of Operations CSRs under his/her charge, providing the necessary tools for your team to perform its tasks in order to ensure ongoing compliance metrics assigned to the account.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Monitoring a Real time queues
 </li>
 <li>
 KPI management
 </li>
 <li>
 Coaching, mentoring and upskilling the team members
 </li>
 <li>
 Ensure healthy Service Levels;
 </li>
 <li>
 Continuous monitoring and evaluation of the performance of the assigned team;
 </li>
 <li>
 Constantly monitoring the metrics/deliverables assigned to the team;
 </li>
 <li>
 monitoring the quality standards required by the account using motivational techniques to stimulate the team;
 </li>
 <li>
 Implementation of action plans, among others.
 </li>
 <li>
 Taking Supervisory calls if needed
 </li>
 <li>
 The scope of support is voice and non voice both.
 
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Strong leadership skills
 </li>
 <li>
 Develop team's talent
 </li>
 <li>
 Teamwork oriented
 </li>
 <li>
 High sense of urgency
 </li>
 <li>
 Excellent social skills
 </li>
 <li>
 Able to deliver results working under pressure
 </li>
 <li>
 Strong Multitasking skills
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 Advanced Excel/Google sheets - Desired
 </li>
 <li>
 PivotTables
 </li>
 <li>
 Search the data value by: VLOOKUP.
 </li>
 <li>
 Oral and written comprehension
 </li>
 <li>
 Basic Knowledge of Operational Procedures
 
 
 
 </li>
 </ul>
 EEO Statement
 
 
 At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
 
 
 Equal Opportunity Employer
 
 
 At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants&rsquo; qualifications, merits, competence and performance without regard to any characteristic related to diversity.
</div>

Operations Team Leader

Join TELUS Digital and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TELUS Digital

ABOUT_COMPANY

French Speaking Customer Representative (Fintech)

Arabic Speaking Customer Representative (Fintech)

Operations Team Leader