Qureos Mentor

TELUS Digital

<div>Description
Department: Operations 
Reports to: Operations Manager 
FLSA Status: Non-Exempt
Position Overview:
The Team Leader plays a crucial role in guiding and developing our Customer Support Representatives (CSRs) to deliver exceptional service for one of the world's leading tax preparation services. This role requires a unique blend of leadership skills, operational excellence, and emotional intelligence to drive team performance while fostering individual growth.
The Team Leader role will provide direction and guidance to a team of Customer Support Representatives to ensure consistent achievement of key performance metrics. Ensure all transactions are handled professionally, and with efficient resolution. Achieve, measure, report and communicate goal attainment for assigned team. Ensure accurate and timely communication of issues to the Operations Manager. Coach, mentor, and develop agent team for skills expansion and promotional opportunities.
Distinguishing Characteristics:
A successful Team Leader stands out through their exceptional ability to blend emotional intelligence with operational excellence. They demonstrate a unique combination of resilience and adaptability, effectively navigating their teams through high-pressure situations while maintaining objectivity and a positive environment. What truly sets them apart is their talent for translating strategic objectives into actionable goals while simultaneously developing their team members' capabilities. They excel in situational leadership, knowing precisely when to coach, when to direct, and when to empower their team. Their success stems from their ability to maintain unwavering composure under pressure, make data-informed decisions, and foster an inclusive atmosphere where both individual growth and team performance flourish. Above all, they serve as a bridge between strategic vision and day-to-day execution, consistently delivering results while building trust and maintaining the delicate balance between people development and operational demands.
Specific Responsibilities May Include:<ul><li>
Supervise agent personnel including: hiring, monitoring, and evaluating performance, and initiating corrective or disciplinary actions</li><li>
Ensure adherence to all TELUS and Nevada State labor policies</li><li>
Track and measure individual and team productivity and quality results</li><li>
Drive improvements in overall service levels, transactional efficiencies &amp; cost management</li><li>
Provide assistance and/or on-the-job training</li><li>
Analyze, summarize, and/or review data; report findings, interpret results and/or make recommendations</li><li>
Ensure adherence to TELUS ePerformance policy</li><li>
Manage and motivate staff to meet performance goals</li><li>
Complete performance evaluations for staff and recommend increases or advancement</li><li>
Perform other duties as assigned</li></ul>
Required Experience, Skills &amp; Competencies:
Professional Qualifications<ul><li>
2+ years of leadership experience managing people in service delivery environments</li><li>
High School Diploma or equivalent</li><li>
Flexibility to work various schedules in a 24/7 environment</li><li>
Ability to successfully complete a background check and employment verification</li></ul>
Leadership &amp; Management Skills<ul><li>
Strategic team oversight with effective workforce optimization and resource allocation</li><li>
Expert conflict resolution and team dynamics management</li><li>
Ability to translate strategy into actionable team objectives and drive deadline-oriented deliverables</li><li>
Advanced coaching capabilities for team growth and development</li><li>
Situational leadership adaptability</li><li>
Ability to execute inbound programs to ensure service levels and financial objectives are met</li></ul>
Communication &amp; Interpersonal Skills<ul><li>
Excellent presentation, verbal, and written communication skills across all organizational levels</li><li>
Strong interpersonal skills with ability to deliver constructive feedback professionally</li><li>
Ability to present ideas, concepts, and concerns in a well-thought-out and positive manner</li></ul>
Analytical &amp; Problem-Solving Skills<ul><li>
Strong critical thinking and analytical skills with solution-driven approach</li><li>
Data-driven performance tracking and analysis</li><li>
Ability to balance strategic thinking with practical problem-solving</li></ul>
Personal Attributes<ul><li>
Strong emotional intelligence and resilience, with ability to coach these skills in others</li><li>
Sound stress-management skills with ability to maintain composure under pressure</li><li>
Exceptional organizational skills, attention to detail, and time management</li><li>
Ability to perform duties objectively and maintain confidentiality</li><li>
Self-motivated with initiative to pursue continuous improvement</li><li>
Adaptability to change and comfort in ambiguous environments</li><li>
Demonstrates accountability while maintaining a positive outlook</li><li>
Ability to work independently in a dynamic, fast-paced atmosphere</li></ul>
Technical Skills<ul><li>
Strong proficiency in MS Office Suite (Windows, Word, Excel, Outlook)</li></ul>
Preferred Experience, Skills &amp; Competencies:<ul><li>
Knowledge of call center operations</li></ul>
Internal Transfer Eligibility Requirements:
In order to be considered for a transfer to another role, campaign or position, Team Member must:<ul><li>
Have been in their current role for a minimum of six (6) months</li><li>
Have no active Hint 2 or 3 corrective actions</li><li>
Be meeting or exceeding performance requirements consistently over the last 3 months</li></ul>
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:<ul><li>
We passionately put our customers and communities first</li><li>
We embrace changes and innovate courageously</li><li>
We grow together through spirited teamwork</li></ul>
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. 
About Company: 
 
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. 
 
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. 
 
Our solutions span Data &amp; AI, Digital Experience &amp; IT, CX Management and Trust &amp; Safety. At the core of our innovation is Fuel iX&trade;, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production. 
 
Equal Opportunity Employer Statement 
 
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.</div>

Team Leader CX Operations

<div>
 
 
 Ready to ditch the traditional 9-5 grind? If you are an Arabic speaker living in Saudi Arabia join our community as a Media Search Analyst, set your own flexible schedule and complete engaging tasks with an innovative web-based evaluation tool!
 
 
 
 
 
 
 
 
 What You&rsquo;ll Do As A Media Search Analyst:
 
 
 
 <ul>
 <li>
 
 Assess diverse media categories: music, books, podcasts, videos, and more.
 
 </li>
 <li>
 
 Evaluate app store content, ensuring search result accuracy and relevance.
 
 </li>
 <li>
 
 Utilize your cultural knowledge and market expertise to validate query intent.
 
 </li>
 </ul>
 
 
 
 
 
 
 Why Join the AI Community?
 
 
 
 <ul>
 <li>
 
 Be part of the global and diverse TELUS Digital AI Community with 1M+ global contributors.
 
 </li>
 <li>
 
 Support machine learning for world-leading brands with no prior professional experience.
 
 </li>
 <li>
 
 Make use of your communication and analytical skills and enjoy extra income with great flexibility!
 
 </li>
 </ul>
 
 
 
 
 
 
 Basic Requirement and Assessment:
 
 
 
 <ul>
 <li>
 
 Full Professional Proficiency in Arabic and English and being a resident on Saudi Arabia for the past year, aware of local media and trends.
 
 </li>
 <li>
 
 An active Apple ID email address is essential, ownership of an Apple device and familiarity with Apple products.
 
 </li>
 <li>
 
 Complete ID verification at your convenience within a specific timeframe and pass an open book qualification exam with guidelines provided.
 
 </li>
 </ul>
 
 
 
 
 
 Join us today and help revolutionize digital media content!
 
 
</div>

Work from Home - Media Search Analyst (Saudi Arabia)

<div>
 
 
 TELUS Digital AI Community
 
 
 
 Our global AI Community is a vibrant network of more than one million contributors from diverse backgrounds who help customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and contribute to the development of innovative AI technologies used by some of the world's largest brands.
 
 
 
 
 
 We are looking for an independent, flexible, remote opportunity where you can help improve AI-powered search technology from the comfort of your home? If you're curious, internet-savvy, and enjoy evaluating online content, this freelance project could be a great fit.
 
 
 
 
 
 
 A Day in the Life of a Content Reviewer - US
 
 
 
 In this role, you will analyze and provide feedback on text, webpages, images, and other types of online content for leading search engines using a specialized online platform.
 
 
 
 
 
 By reviewing and rating search results for relevance and quality, you will help improve the overall search experience for millions of users around the world, including yourself.
 
 
 Join our global community and put your skills to work supporting one of the world's leading search technologies.
 
 
 
 
 
 
 Service Rates
 
 
 
 Compensation is based on tasks completed and project availability. Estimated earnings may vary depending on task volume and program requirements including, quality, and productivity, in accordance with the program's quality standards and guidelines.
 
 
 
 
 
 Please note that only one member per household may participate in this program. If it is identified that more than one person from the same household is participating in the TELUS Digital Rating Program, all associated accounts may be removed from the program.
 
 
 
 
 
 
 Independent Contractor Relationship
 
 
 
 This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.
 
 
 
 
 
 
 
 
 
 Qualification Process
 
 
 
 No previous professional experience is required to apply for this opportunity. However, participation in this project requires meeting the basic requirements and successfully completing the qualification process.
 
 
 
 
 
 
 Basic Requirements
 
 
 
 &bull; Excellent written and verbal communication skills in English
 
 
 &bull; Must have resided in the United States for the past three consecutive years
 
 
 &bull; Familiarity with current and historical business, media, sports, news, social media, and cultural affairs in the United States
 
 
 &bull; Active use of Gmail and social media platforms
 
 
 &bull; Experience using web browsers to navigate and interact with a variety of online content
 
 
 &bull; Daily access to a reliable broadband internet connection
 
 
 &bull; Access to a smartphone (Android 5.0 or higher, or iOS 14 or higher)
 
 
 &bull; Access to a personal computer
 
 
 
 
 
 
 Assessment
 
 
 
 To join the program as an independent contractor, you will complete a language assessment, an open-book qualification exam, and an identity verification process.
 
 
 
 
 
 The exam must be completed within a specified timeframe, but you may do so at your convenience.
 
</div>

Content Reviewer - English (US)

<div><h2 class="jobSectionHeader">Who We Are</h2>
Welcome to TELUS Digital &mdash; where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada&rsquo;s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data &amp; AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA &amp; Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are &mdash; all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.<h2 class="jobSectionHeader"> 
Location &amp; Flexibility</h2>
The Manager, Product is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.<h2 class="jobSectionHeader"> 
The Opportunity</h2>
Manager, Product is a highly collaborative role with endless opportunities to impact our teams, clients, and company. You&rsquo;ll form close relationships with client stakeholders to understand their goals and vision and will lead multidisciplinary teams to iteratively bring that vision to life. You&rsquo;ll play a key role in shaping the future of the Product Lead discipline while coaching individuals and teams, managing direct reports, and still having the opportunity to build unique products with our partners.<h2 class="jobSectionHeader"> 
Responsibilities</h2><ul><li>
Build strong client relationships and lead teams in building solutions that align with product vision and outcomes</li><li>
Collaborate with cross-functional teams to iteratively deliver products that are in line with time and budget constraints</li><li>
Coach internal and external teams on improved processes and practices</li><li>
Establish and manage complex requirement backlogs that consider multiple platforms</li><li>
Facilitate discussions and create processes for scope management and feature prioritization</li><li>
Collaborate with product designers and engineers to create best-in-class user experiences</li><li>
Lead technical discussions with engineers to help define system architecture and data flows in order to guide feature development</li><li>
Organize and lead journey mapping, user story mapping, and other product-oriented workshops</li><li>
Manage direct reports and mentor other Product Leads to help further their career growth</li><li>
Help drive improvement and development of the Product Architecture discipline within the organization</li><li>
Embody a growth mindset and apply it to your leadership style</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
7+ years of experience in the software development industry as a Product Manager, Product Owner, Technical Business Analyst, Requirements Manager, or related position</li><li>
Experience managing and leading software projects with complex scope</li><li>
Previous direct management and leadership experience</li><li>
Comfortable conducting 1:1s with individuals and coaching colleagues and teams on their craft, while always contributing toward a psychologically safe environment</li><li>
Strong knowledge of frontend and backend technologies (i.e., web/native apps, APIs, databases) and the ability to quickly spin up on new technologies</li><li>
Comfortable with sizing solutions based on project constraints (i.e., time/scope/budget)</li><li>
Possess strong documentation and technical writing skills, with proficiency in using user stories, acceptance criteria, requirements documentation methods, flow diagrams, and API documentation</li><li>
Possess a strong understanding of and deep appreciation for the topic of user experience (UX) and a drive to stay up-to-date with the continually evolving landscape</li><li>
Agency and/or consulting experience with a variety of clients and industries</li><li>
Professional or personal experience utilizing AI tools</li></ul><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
Experience with product research and strategy</li><li>
Knowledge of UI/UX platforms and design thinking</li><li>
Certified ScrumMaster and/or Certified Scrum Product Owner</li></ul><h2 class="jobSectionHeader">
Equal Opportunity Employer</h2>
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants&rsquo; qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
Compensation Range: $135K - $167K</div>

Manager, Product

<div>
 
 Ready to say goodbye to the boring, traditional 9-5 routine and embrace a dynamic and exciting work environment that puts you in control? This position offers you the flexibility to set your own schedule and complete exciting tasks using an innovative web-based evaluation tool.
 
 
 
 
 
 
 A Day in the Life of a Media Search Analyst:
 
 
 <ul>
 <li>
 In this role, you will be doing a comprehensive assessment of diverse task categories, encompassing music, video, books, podcast and home pod evaluations spanning various media domains
 </li>
 <li>
 Analyzing and evaluating search outcomes for App Store Content and conducting research using online tools to assess and validate query accuracy and intent by applying market expertise in conjunction with provided directives to evaluate the relevance and purpose of task-related information for your specific market.
 </li>
 </ul>
 
 
 
 
 Join us today and be a key player in our community revolutionizing digital media content!
 
 
 
 
 
 
 TELUS International AI Community
 
 
 
 Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world&rsquo;s largest brands.
 
 
 
 
 
 Qualification path
 
 
 
 
 
 No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement.
 
 
 
 
 
 
 Basic Requirements
 
 
 <ul>
 <li>
 Full Professional Proficiency in Arabic and English language
 </li>
 <li>
 Being a resident in Saudi Arabia for the las Year consecutively and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Saudi Arabia
 </li>
 <li>
 Having an email address associated with an Apple ID and experience and know-how of Apple products
 </li>
 <li>
 Up-to-date familiarity with prevailing trends in applications, music &amp; video with a keen interest in internet research
 </li>
 <li>
 Flexibility to work across a diverse set of task types, including news, audio tasks, and relevance
 </li>
 <li>
 Daily access to a secure broadband internet connection, computer, and relevant software
 </li>
 <li>
 Independent working and the ability to adapt to innovative methodologies and processes with great attention to detail and exceptional communication skills
 </li>
 <li>
 While a High School degree or higher certification is preferred, we are open to candidates with exceptional skills and talent.
 </li>
 <li>
 Additional Incentives provided throughout the assessment process
 </li>
 </ul>
 
 
 
 
 
 Assessment
 
 
 
 In order to be hired into the program, you&rsquo;ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience.
 
 
 
 
 
 
 Equal Opportunity
 
 
 
 All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS International AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants&rsquo; qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
 
</div>

Media Search Analyst - Arabic (SA)

<div><h2 class="jobSectionHeader">Who We Are</h2>
Welcome to TELUS Digital &mdash; where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada&rsquo;s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile &amp; Digital Marketing | Enterprise AI | Customer Care AI &amp; Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are &mdash; all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.<h2 class="jobSectionHeader">
Location &amp; Flexibility</h2>
Our Senior Product Lead is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.<ul><li>The Boston office is not required to be in the office on Wednesdays</li></ul><h2 class="jobSectionHeader">
The Opportunity</h2>
The Senior Product Lead is a highly autonomous role with numerous opportunities to substantially impact our teams, clients, and company. You&rsquo;ll blend core concepts of product ownership from Agile methodologies with a holistic product strategy and account management approach, incorporating technical expertise. You&rsquo;ll use your expertise to understand our client&rsquo;s needs, translate business requirements into actionable tasks for our development team, and collaborate with a diverse team of designers, strategists, developers, and test engineers to bring the client&rsquo;s vision to life.<h2 class="jobSectionHeader">
Responsibilities</h2><ul><li>
Build strong, trusting relationships with key client stakeholders, gaining credibility as a &quot;trusted advisor&quot;</li><li>
Lead client discussions around product vision and end-user needs</li><li>
Elicit requirements and manage complex requirement backlogs that consider multiple platforms</li><li>
Build a shared understanding of product requirements among all stakeholders (internal and external)</li><li>
Drive a strategic product roadmap that considers business value, technical lift, dependencies, and time and budget constraints</li><li>
Facilitate conversations around scope management and feature prioritization</li><li>
Collaborate with product designers to create best-in-class user experiences that are feasible and within technical constraints</li><li>
Run or assist in client journey mapping, user story mapping, and other product-oriented workshops</li><li>
Lead technical discussions with engineers to help define system architecture and data flows to guide feature development</li><li>
Effectively leverage analytics and metrics data points to drive informed decision-making and enhance product strategies</li><li>
Analyze and interpret data to identify patterns, trends, and opportunities for product optimization and improved user experiences</li><li>
Manage and document technical dependencies and API needs</li><li>
Provide meaningful contributions to the promotion of best practices, skills development, and process improvement</li><li>
Mentor other Product Leads, informally or formally</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
5-7+ years of experience in the software development industry as a Product Manager, Product Owner, Technical Business Analyst, Requirements Manager, or related position</li><li>
Experience working with stakeholders to elicit and define requirements for multiple platforms: iOS, Android, Web, Backend technologies, etc.</li><li>
Proven understanding of the differences in capabilities across iOS, Android, Web, and TV platforms</li><li>
Firm grasp of accessibility standards (WCAG 2.1) and their integration into product development processes for enhanced inclusivity and compliance</li><li>
Excellent interpersonal skills with the ability to communicate effectively with people of different roles and technical backgrounds</li><li>
Experience in driving product vision, go-to-market strategy, and UI/UX discussions</li><li>
Ability to quickly spin up on new technologies and understand constraints and platform-specific risks</li><li>
Robust documentation and technical writing skills, with proficiency in using user stories, acceptance criteria, flow diagrams, API documentation, and other requirements documentation methods</li><li>
Strong technical acumen with a deep understanding of product development processes from concept to product launch and frontend and backend technologies (i.e., web/native apps, APIs, databases)</li><li>
Proven track record of facilitating scrum ceremonies (i.e., Stand-up, Refinement, Sprint planning, Retrospectives) to drive successful software development cycles</li><li>
Demonstrated expertise in leading the kick-off of new features and designs, resulting in efficient project implementation and stakeholder satisfaction</li><li>
Excellent user experience, intuition, and ability to develop empathy for users of your product</li><li>
Experience as a mentor and leader who creates a safe environment where all ideas are welcomed and considered</li></ul><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
Agency or consulting experience with a variety of clients and industries</li><li>
An understanding of the differences in capabilities across iOS, Android, Web, and TV platforms</li><li>
Experience with product research and strategy</li><li>
Knowledge of UI/UX platforms and design thinking</li><li>
Certified ScrumMaster and/or Certified Scrum Product Owner</li></ul><h2 class="jobSectionHeader">
Equal Opportunity Employer</h2>
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants&rsquo; qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
#LI-hybrid
Compensation Range: $100K - $128K</div>

Senior Product Lead

Join TELUS Digital and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.