Qureos Mentor

Ten Lifestyle Group

<div>To complement our team in the Saudi Arabia, we are looking for an Arabic-speaking Luxury Travel Consultant in the area of Luxury Lifestyle Management.
Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.<h3 class="jobSectionHeader">
Overview of responsibilities:</h3><ul><li>
Advise our premium customers - on the phone and by email in Arabic and English.</li><li>
Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc.</li><li>
Make reservations with restaurants, airlines, hotels, and destination agencies.</li><li>
Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing.</li><li>
Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique opportunities.</li></ul>
Requirements<h3 class="jobSectionHeader">
Your Profile:</h3><ul><li>
You have excellent language skills in professional Arabic and English, in written and spoken (C2 according to The Common European Framework).</li><li>
Have completed tertiary qualification or equivalent training, ideally in the field of tourism.</li><li>
Have several years of professional experience in the travel industry, a tour operator or in a travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high-end customer servic.</li><li>
Have GDS knowledge (preferably Amadeus) and excellent destination knowledge.</li><li>
Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.</li><li>
Are service-oriented, flexible and able to work under pressure.</li><li>
Have a positive attitude and identify with Ten Group values.</li><li>
Have excellent communication skills.</li><li>
Value exceptional service and live by this motto.</li><li>
Are available on a full-time basis (40hrs per week).</li></ul><h3 class="jobSectionHeader">
Work Guidelines:</h3><ul>
<li><ul><li>Located in Riyadh - Saudi Arabia.</li></ul></li>
<li><ul><li>Please note this is a position that requires to be working from office 5 days a week.</li></ul></li>
</ul>
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.<h3 class="jobSectionHeader">
Rewards designed around you:</h3><ul><li>
A competitive salary depending on experience, plus a performance-based bonus.</li><li>
Hybrid working. You can combine working from home and working from the office. If you don&rsquo;t live near our office then we are open to fully remote working options too.</li><li>
Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.</li><li>
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.</li><li>
Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.</li><li>
Remote Working Holidays - possibilities to Travel and Work anywhere in the world!</li><li>
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients&rsquo; members would!</li><li>
Be part of our global, dynamic, and inclusive Team, with diversity at its core.</li><li>
Genuine career opportunities within a dynamic and international company.</li></ul><h3 class="jobSectionHeader">
Who We Are</h3>
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net Worth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten&rsquo;s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.<h3 class="jobSectionHeader">
Commitment to Diversity</h3>
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
&ldquo;Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.&rdquo;
Please have a look our video!</div>

Travel Consultant - Lifestyle - Arabic Speaking - Riyadh | Saudi Arabia

<div>Luxury Travel Consultant for discerning premium clients &ndash; Creating stylish and extraordinary travel experiences around the world.<h3 class="jobSectionHeader">
Description</h3>
Immerse yourself in the world of upscale travel: As a Travel Consultant at Ten Lifestyle Group, a leading international lifestyle management company, you will serve a discerning premium clientele and design tailor-made journeys that meet the highest standards.
In this role, you will combine your expertise in the travel industry with a keen sense of luxury, trends, and service quality. You are not just a consultant &ndash; you become a trusted contact for clients seeking the extraordinary worldwide.
Requirements<h3 class="jobSectionHeader">
What you bring</h3><ul>
<li><ul><li>Completed commercial or equivalent education</li></ul></li>
<li><ul><li>Several years of professional experience in the travel industry, with tour operators or travel agencies, or at least 3 years of professional experience in luxury concierge, hospitality or high-end customer service</li></ul></li>
<li><ul><li>Solid GDS knowledge (preferably Amadeus) and excellent destination knowledge</li></ul></li>
<li><ul><li>Fluent in Arabic and English</li></ul></li>
<li><ul><li>Passion for travel, luxury, gastronomy, events, and culture</li></ul></li>
<li><ul><li>Excellent communication skills, problem-solving and service orientation</li></ul></li>
<li><ul><li>High quality awareness and attention to detail</li></ul></li>
<li><ul><li>Full-time availability</li></ul></li>
<li><ul><li>Unfortunately, career changers cannot be considered for this position.</li></ul></li>
</ul><h3 class="jobSectionHeader">Work Guidelines</h3>
 Please note: For this position, you must work in the office 5 days a week.
Benefits
At Ten, employees are at the heart of everything.
The company promotes a culture of recognition &ndash; through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.
What Ten offers:<ul><li>
Attractive compensation package: Competitive salary, performance-based bonus, and the Ten Loyalty Rewards program</li><li>
Vacation policy: Paid vacation plus one additional day for volunteer work</li><li>
Sabbaticals: One month of paid leave every five years</li><li>
Remote Working Holidays</li><li>
Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients</li><li>
International clientele: Manage a high-quality portfolio with excellent service</li><li>
Dynamic work environment: Diverse tasks in an international team</li><li>
Career opportunities: Development prospects in an agile, growing company</li><li>
Inclusive company culture: Diversity and collaboration are highly valued</li></ul><h3 class="jobSectionHeader">
About Us</h3>
Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department. Our clients and employees are at the center of everything we do. We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.
Our goal at Ten is simple: We want to become the world&rsquo;s most trusted service company. We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.
As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.
Our Commitment to Diversity:
We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration &ndash; from hiring to promotion &ndash; are based on performance, competence, commitment, and business needs.
Ten works exclusively with a selected list of preferred recruitment agencies. Please note that we are currently not accepting any additional agencies. Ten Group is not responsible for fees related to unsolicited applications.
Please have a look our video!</div>

Luxury Travel Consultant - Arabic Speaking - Riyadh | Saudi Arabia

We are looking for a professional, motivated and committed Lifestyle Managers in the area of Luxury Lifestyle Management.You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.Key Responsibilities<ul><li>Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.</li><li>Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).</li><li>Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.</li><li>Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.</li><li>To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.</li><li>To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly</li><li>To maintain high standards of service and communication with the member throughout the request/member journey</li><li>To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes</li><li>To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.</li><li>To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option</li></ul>EDUCATION/EXPERIENCE:<ul><li>Fluency in English, Arabic and French is required. Excellent written & oral communication is a MUST. Please be prepared to take language test in any language you mention as a skill.</li><li>Strong local knowledge of news, events, and culture in the Middle East (primarily Dubai, Abu Dhabi, and Doha) and other key markets across Asia.</li><li>Experience in the travel sector is a plus, including firsthand experience booking flights, hotels, and confidently handling other travel reservations.</li><li>Experience in leisure orientated sector of business, hospitality, customer service, concierge or call center</li><li>An understanding of the luxury lifestyle and affluent customers</li><li>Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time</li><li>Exceptional attention to details</li><li>Reactive problem solving</li><li>Ability to work with tight deadlines and under pressure</li><li>Strong online research skills 'Can-Do' and positive attitude</li><li>Passionate about customer service and sharing local tips</li><li>Strong work ethics</li><li>Are available on a full-time basis</li></ul>Shift PatternsRotational shifts 5 days a week example either Tuesday - Saturday / or Sunday - Thursday; 9 hours including 1 hour of lunch break. Day shift hours to be discussed in interview.Guidelines for Hybrid/Home Office option:<ul><li>Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.</li><li>A secure home office at your confirmed address, free from background noise or other distractions</li><li>Internet service must meet minimum requirements and minimum speed check must be complete</li></ul>Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.Rewards designed around you:<ul><li>A competitive salary depending on experience, plus a performance-based bonus.</li></ul><ul><li>Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too.</li></ul><ul><li>Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.</li></ul><ul><li>Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.</li></ul><ul><li>Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.</li><li>Remote Working Holidays - possibilities to Travel and Work anywhere in the world!</li></ul><ul><li>Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!</li></ul><ul><li>Be part of our global, dynamic, and inclusive Team, with diversity at its core.</li></ul><ul><li>Genuine career opportunities within a dynamic and international company.</li></ul>Who We Are Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.Looking ahead, Ten's strategy revolves around four key areas:<ul><li>Deliver a world-class member experience</li><li>Invest in technology</li><li>Expand contracts with new and existing clients</li><li>Establish a foothold in new markets by leveraging its market-leading service proposition</li></ul>For more information, please watch Ten's Growth Engine Video Commitment to DiversityWe encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs."Tenworkswithasmallpreferredsupplierlistofrecruitmentagenciesonly.Pleasenotewearenotacceptinganyfurtherrecruitmentagenciesatthistime.TenGroupisnotresponsibleforanyfeesrelatedtounsolicitedresumes."

Lifestyle Manager - Arabic & French Speaking

Join Ten Lifestyle Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ten Lifestyle Group

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Travel Consultant - Lifestyle - Arabic Speaking - Riyadh | Saudi Arabia

Luxury Travel Consultant - Arabic Speaking - Riyadh | Saudi Arabia

Lifestyle Manager - Arabic & French Speaking