Qureos Mentor

Tenderloin Neighborhood Development Corporation

<div>TITLE: Custodian
REPORTS TO: Maintenance Supervisor
DEPARTMENT: Property Management
STATUS: Regular, Full-time
FLSA STATUS: Non-Exempt
WAGE RANGE: $23
GRANT FUNDED: No
UNION POSTION: Yes
LOCATION: 921 Howard st, San Francisco, CA 94103
SCHEDULE: Monday- Friday 8:30 am - 5:00 pm 
 
SUMMARY
The custodian is responsible for the cleaning and housekeeping duties at designated TNDC sites. 
ESSENTIAL DUTIES
<ul><li>Maintain the general cleanliness of the building interior and exterior and adhere to the cleaning schedule for all the properties assigned.</li><li>
Sweep and mop floors.</li><li>
Maintain trash removal systems including rotation of garbage receptacles and recycling.</li><li>
Clean and vacuum hallways, common areas, sidewalks and individual units as necessary.</li><li>
Attend required TNDC meetings.</li><li>
Follow TNDC safety policies and procedures at all times.</li><li>
Wet, dust and clean windows.</li><li>
&ldquo;Bag &amp; Tag&rdquo; former resident belongings in vacant units.</li><li>
Identify and report any problems in regards to maintenance, health, safety or security of the property to the General Manager.</li><li>
Follow a schedule of preventative maintenance and perform additional cleaning and maintenance duties as needed.</li><li>
Notify the General Manager or Maintenance Lead of any needed supplies or equipment.</li><li>
Assist building maintenance staff with light maintenance projects.</li><li>
Patch and paint walls as assigned.</li><li>
Respond to building emergencies on after-hours on-call schedule.</li><li>
Other duties as assigned.</li></ul>
REQUIRED SKILLS<ul><li> Ability, willingness and sensitivity to work with a diverse, low-income population.</li><li> Sound judgment and good assessment skills.</li><li> Maturity, honesty, dependability, initiative and follow-through.</li><li> Ability and willingness to follow directions.</li><li> Ability and willingness to respond tactfully under pressure: cope under stress.</li><li> Excellent interpersonal skills.</li></ul>
Physical Requirements:<ul><li> Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.</li><li> Ability to use a variety of hand and power tools and equipment necessary to perform janitorial work.</li><li> Ability to operate a variety of cleaning equipment.</li><li> Ability to move objects, occasionally requiring exertion of considerable force.</li><li> Ability to coordinate eyes, hands and fingers in performing janitorial tasks.</li><li> Visual acuity necessary to perform and inspect work and review work orders. Hearing acuity sufficient to use telephone and communicate with other staff.</li></ul>
Mathematical Ability:<ul><li>
Ability to add, subtract, multiply, divide.</li></ul>
Judgment and Reasoning Ability:<ul><li>
Ability to judge situations where supervisor's involvement is needed.</li><li>
Ability to apply common sense understanding to repetitive tasks.</li></ul>
Language and Communication Ability:<ul><li>
Ability to comprehend and correctly use logs, work orders, timesheets, etc.</li><li>
Ability to comprehend resident handbook and employee manuals.</li><li>
Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.</li><li>
Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.</li></ul>
Environmental Adaptability:<ul><li>
Ability to work in an office environment and in and outside a variety of residential buildings.</li><li>
Ability to work under hot and cold conditions.</li><li>
Ability to work under conditions of moderate noise.</li></ul>
MINIMUM QUALIFICATIONS<ul><li>
Ability to lift 75 pounds.</li><li>
Knowledge of custodial practices and procedures including sanitation and universal precautions.</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
1 year of janitorial experience.</li><li>
Second language capacity.</li></ul>
Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. 
 
In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.</div>

Custodian - 921 Howard

<div>TITLE: General Manager
REPORTS TO: Property Supervisor
DEPARTMENT: Property Management
STATUS: Regular, full-time
FLSA STATUS: Non-Exempt
WAGE RANGE: $37.83 - $41.17
GRANT FUNDED: No
UNION POSITION: Yes
LOCATION: 921 Howard Street, San Francisco CA 94102
SCHEDULE: 100% on-site; Monday&ndash;Friday, 9:00 AM&ndash;5:30 PM
SUMMARY 
Under the direction of the Property Supervisor, the General Manager II is responsible for the overall operation of a multi-family property for extremely and very low-income tenants, including formerly homeless families and disabled adults. The General Manager will oversee the day-to-day operations of the property. This includes maintaining a supportive environment for all residents, assuring the property's sound fiscal management, up keeping a well-maintained building and grounds, managing the onsite staff and their duties, and interacting with and supervising vendors.
ESSENTIAL DUTIES
Building Operations and Supervision<ul><li>
Manage the operations of the building which includes but is not limited to supervising and managing the Assistant Manager, Maintenance III, and vendor or temporary personnel by ensuring completion and quality of product provided.</li><li>
Ensure all property staff at site adheres to the TNDC policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner.</li><li>
Supervise and schedule routine and preventive maintenance and custodial work; complete regular follow up inspections on maintenance and custodial work.</li><li>
Develop and maintain an emergency plan to respond promptly to site emergencies and complete an incident report and forward to Property Supervisor within 24 hours of emergency.</li><li>
Attend and participate in professional activities, monthly community meetings, departmental meetings, organizations, regulatory agency meetings or inspections, as needed or requested.</li><li>
Perform other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property.</li><li>
Maintain high level of occupancy for the program and project and ensure that all units are leased according to TNDC standards.</li><li>
Actively market units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements.</li><li>
Maintain and adhere to Waiting List protocol in accordance to TNDC policy and procedures and applicable federal, state, local, and regulatory agencies.</li><li>
Review all completed rental applications and leases for accuracy and completeness, and for conformance to TNDCs Resident Selection Policy.</li><li>
Conduct unit tours and applicant interviews which include income verification in accordance with TNDCs Resident Selection Policy and program requirements.</li><li>
Walk vacant units regularly when completed by maintenance personnel or vendors to ensure the units are ready; conduct property inspections daily to ensure the common areas, landscaping, laundry, etc. are in good condition.</li><li>
Ensure timely completion of work orders and turnover of vacant units.</li></ul>
Finance<ul><li>
Adhere to all accounting and reporting procedures required by TNDC.</li><li>
Monitor financial condition of building, including expenditures and participates in planning the building budget.</li><li>
Review all delinquent accounts and resident receivables and determine necessary course of action to collect outstanding balances in consultation with the Property Supervisor.</li><li>
Collect rents and other monies; ensure that all transactions are processed and inputted accurately and completely in OneSite; complete daily deposits of all monies collected.</li></ul>
Tenant Relations<ul><li>
Exercise common sense, good judgment, consistency and self-control in day-to-day contact with residents and prospective applicants and in other business-related matters.</li><li>
Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents.</li><li>
Maintain amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.</li></ul>
Compliance<ul><li>
Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines.</li><li>
Ensure compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner.</li><li>
Responsible for HUD, Tax Credit and MOH program compliance.</li><li>
Ensure consistent application of property rules and regulations, lease and lease addenda and documents and reports all violations.</li><li>
Manage resident evictions in compliance with court order and directions from TNDCs legal counsel and approved by the Property Supervisor.</li></ul>
REQUIRED SKILLS<ul><li>
Ability, sensitivity and willingness to work with a diverse, low-income, multi-ethnic population.</li><li>
Sound judgment, excellent assessment, problem-solving and supervision skills.</li><li>
Dependability, initiative and follow-through.</li><li>
Effective writing, communication and organizational skills.</li><li>
Ability to respond appropriately in pressure situations; possess an even temperament and strong &quot;people&quot; skills with a commitment to customer service.</li><li>
Ability to interact effectively with property management and other staff; effectively work in teams</li></ul>
MINIMUM QUALIFICATIONS<ul><li>
Associate degree, certificate of completion from a trade school and/or three or more years of related experience and/or training or equivalent combination of education and experience</li><li>
Minimum of 1 year of progressive operations and management experience</li><li>
Minimum of 1 year of supervisory experience</li><li>
Proficiency in Microsoft Word and Excel</li><li>
Training and experience in multiple regulatory programs: HUD and Tax Credit programs.</li><li>
Knowledge of residential property management, building systems and housing quality standards.</li><li>
Strong organizational skills.</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Certified HUD or Tax Credit Specialist</li><li>
Familiarity with Tenderloin Neighborhood</li><li>
Knowledge of homelessness and substance abuse issues</li><li>
Demonstrated knowledge and understanding of budget management and facilities issues.</li><li>
Experience with use of OneSite property management software or comparable property management software.</li><li>
Knowledge and experience with TRACS software</li><li>
Bilingual, second language ability</li></ul>
Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.
In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.</div>

General Manager II- 921 Howard

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Tenderloin Neighborhood Development Corporation

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Custodian - 921 Howard

General Manager II- 921 Howard