Qureos Mentor

Texas Children's Hospital

<div>We are searching for a Contact Center Representative&mdash;someone who works well in a fast-paced hospital setting. You&rsquo;ll field general inquiries from patients and physicians for information related to scheduled appointments and procedures, insurance verification, My Chart, and customer service needs, confirm correct payer plan, verifies coverage and eligibility, documents authorization requirements and updates demographic information in the EMR, checks referral status, provides information on My Chart enrollment and provides other necessary information to ensure a positive patient experience.
Do you think you&rsquo;re the right person for the job?
<div>Job Duties &amp; Responsibilities
 
<ul><li>Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner
</li><li>Contact Center Pre-Service Insurance Verification Responsibilities
</li><li>Complete and submit required approval forms to responsible party. Ensures the insurance referral has been obtained prior to date of service
</li><li>When applicable prepares estimate for patient out-of &ndash;pocket responsibilities using E-Pro software
</li><li>Responsible for reviewing assigned work queues and prioritizing appointments by day of week and financial risk
</li></ul></div><div>Requirements
 
<ul><li>High School Diploma/GED
</li><li>Two (2) years of contact center, customer service, and/or other experience in a healthcare setting (Associate or Bachelor&rsquo;s degree may be substituted for the experience requirement)
</li><li>Medical scheduling and patient registration knowledge
</li><li>Understanding patient privacy requirements for protected health information (PHI)
</li><li>Basic knowledge of best practice standards for customer service and management of customer expectations
</li></ul></div><div>Preferred:
 
<ul><li>Bilingual: English and Spanish
</li><li>Previous experience with insurance claims filings dealing with Surgery or Radiology
</li><li>Previous experience with Epic helpful</li></ul></div></div>

Contact Center Rep-PreService II

<div>
 
 Job Description
 
 
 
 We are searching for a Patient Care Assistant&mdash; someone who works well in a fast-paced setting. In this position, you will perform a variety of routine and specialized patient care activities, as assigned, under the direction and supervision of the Registered Nurse (RN). Care will be delivered that incorporates Family Centered Care cost-effectively and is developmental and age-appropriate for the patient population.
 
 
 Think you&rsquo;ve got what it takes?
 
 
 
 Job Duties &amp; Responsibilities
 
 
 
 
 <ul>
 <li>
 Assist with the collection and documentation of patient/family data
 </li>
 <li>
 Obtains and documents vital signs (without the use of continuous physiologic monitors) and notifies professional of abnormal findings as evidenced by supervisory observation and review of medical records
 </li>
 <li>
 Provide high-quality, cost-effective patient care in collaboration with the RN and in conjunction with the patient/family
 </li>
 <li>
 Demonstrate ability to collaborate with multiple RNs in a professional manner to prioritize workload based on patient/family needs as evidenced by supervisory observation and verbal/written feedback
 </li>
 <li>
 Assist in identifying patient/family response to care provided
 </li>
 <li>
 Provide input to the RN for the development and ongoing modification of the plan of care, as evidenced by supervisory observation, verbal/written feedback, and review of the plan of care
 </li>
 <li>
 Maintain accountability for development of self and participates in development of others
 </li>
 <li>
 Demonstrate commitment to team, flexibility, professional interpersonal, communication, and customer service skills
 </li>
 <li>
 Participate in achieving hospital/unit goals
 
 
 
 </li>
 </ul>
 
 As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
 
 
 
 
 Skills &amp; Requirements
 
 
 
 
 <ul>
 <li>
 H.S. Diploma or GED Required
 </li>
 <li>
 One of the following is required in addition to the high school diploma or GED:
 </li>
 <ul>
 <li>
 Completion of a formal nursing assistant educational program or certification (e.g.
 </li>
 <li>
 Diploma/Course/Certificate/associate degree/Etc. completed in a Certified Nurse Assistant, Medical Assistant, or similar clinical education program).
 </li>
 <li>
 Currently enrolled in a BSN degree program with one clinical rotation completed at hire.
 </li>
 <li>
 One (1) year of direct patient care experience.
 
 
 
 </li>
 </ul>
 </ul>
 
 About Us
 
 
 
 Since 1954, Texas Children&rsquo;s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children&rsquo;s hospital in Texas, and among the top in the nation by U.S. News &amp; World Report as well as recognition from Houston Business Journal as one of this city&rsquo;s Best Places to Work for ten consecutive years.
 
 
 Texas Children&rsquo;s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children &rsquo; s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children &rsquo; s Hospital West Campus, a community hospital in suburban West Houston; Texas Children &rsquo; s Hospital The Woodlands, the first hospital devoted to children &rsquo; s care for communities north of Houston; and Texas Children&rsquo;s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children &rsquo; s Health Plan, the nation &rsquo; s first HMO focused on children; Texas Children &rsquo; s Pediatrics, the largest pediatric primary care network in the country; Texas Children &rsquo; s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children &rsquo; s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
 
 
 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
 
 
 Texas Children&rsquo;s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
</div>

Patient Care Assistant - ACHD

<div>
 
 Job Description
 
 
 
 We are searching for a Patient Care Assistant for our Flex Team- someone who works well in a fast-paced hospital setting. In this position, you&rsquo;ll perform a variety of routine and specialized patient care activities, as assigned, under the direction and supervision of the Registered Nurse (RN). Care will be delivered that incorporates Family Centered Care in a cost-effective manner and is developmental and age-appropriate for the patient population.
 
 
 Will float to EC, Acute Care, and Critical Care.
 
 
 Think you&rsquo;ve got what it takes?
 
 
 
 Shifts available:
 
 
 
 Nights 7p-7a
 
 
 
 Requirements:
 
 
 
 One of the following required addition to the high school diploma or GED
 
 
 
 <ul>
 <li>
 Completion of a formal nursing assistant educational program or certification (e.g. Diploma/Course/Certificate/Associates Degree/etc. completed in a Certified Nurse Assistant, Medical Assistant, or similar clinical education program)
 </li>
 <li>
 Currently enrolled in a BSN degree program with one clinical rotation completed at the time of hire
 </li>
 <li>
 One (1) year of direct patient care experience
 
 
 
 </li>
 </ul>
 
 As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Assists with the collection and documentation of patient/family data
 </li>
 <li>
 Provides high-quality, cost-effective patient care in collaboration with the RN and in conjunction with the patient/family
 </li>
 <li>
 Assists in identifying patient/family response to care provided responsibilities
 </li>
 <li>
 Maintains accountability for development of self and participates in development of others
 </li>
 <li>
 Demonstrates commitment to team, flexibility, professional interpersonal communication, and customer service skills
 </li>
 <li>
 Participates in achieving hospital/unit goals.
 
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Since 1954, Texas Children&rsquo;s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children&rsquo;s hospital in Texas, and among the top in the nation by U.S. News &amp; World Report as well as recognition from Houston Business Journal as one of this city&rsquo;s Best Places to Work for ten consecutive years.
 
 
 Texas Children&rsquo;s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children &rsquo; s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children &rsquo; s Hospital West Campus, a community hospital in suburban West Houston; Texas Children &rsquo; s Hospital The Woodlands, the first hospital devoted to children &rsquo; s care for communities north of Houston; and Texas Children&rsquo;s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children &rsquo; s Health Plan, the nation &rsquo; s first HMO focused on children; Texas Children &rsquo; s Pediatrics, the largest pediatric primary care network in the country; Texas Children &rsquo; s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children &rsquo; s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
 
 
 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
 
 
 Texas Children&rsquo;s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
</div>

Patient Care Assistant - Flex Team

<div>
 
 Job Description
 
 
 
 We are searching for a Patient Care Assistant&mdash; someone who works well in a fast-paced setting. In this position, you will perform a variety of routine and specialized patient care activities, as assigned, under the direction and supervision of the Registered Nurse (RN). Care will be delivered that incorporates Family Centered Care cost-effectively and is developmental and age-appropriate for the patient population.
 
 
 Think you&rsquo;ve got what it takes?
 
 
 
 Job Duties &amp; Responsibilities
 
 
 
 Assist with the collection and documentation of patient/family data
 
 
 Obtains and documents vital signs (without the use of continuous physiologic monitors) and notifies professional of abnormal findings as evidenced by supervisory observation and review of medical records
 
 
 Provide high-quality, cost-effective patient care in collaboration with the RN and in conjunction with the patient/family
 
 
 Demonstrate ability to collaborate with multiple RNs in a professional manner to prioritize workload based on patient/family needs as evidenced by supervisory observation and verbal/written feedback
 
 
 Assist in identifying patient/family response to care provided
 
 
 Provide input to the RN for the development and ongoing modification of the plan of care, as evidenced by supervisory observation, verbal/written feedback, and review of the plan of care
 
 
 Maintain accountability for development of self and participates in development of others
 
 
 Demonstrate commitment to team, flexibility, professional interpersonal, communication, and customer service skills
 
 
 Participate in achieving hospital/unit goals
 
 
 As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
 
 
 
 Skills &amp; Requirements
 
 
 
 H.S. Diploma or GED Required
 
 
 One of the following is required in addition to the high school diploma or GED:
 
 
 Completion of a formal nursing assistant educational program or certification (e.g.
 
 
 Diploma/Course/Certificate/associate degree/Etc. completed in a Certified Nurse Assistant, Medical Assistant, or similar clinical education program).
 
 
 Currently enrolled in a BSN degree program with one clinical rotation completed at hire.
 
 
 One (1) year of direct patient care experience.
 
 
 
 About Us
 
 
 
 Texas Children&rsquo;s Hospital West Campus is Houston&rsquo;s first community hospital designed, built and equipped exclusively for children in one of the city&rsquo;s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.
 
 
 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
 
 
 Texas Children&rsquo;s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
</div>

Patient Care Assistant

Join Texas Children's Hospital and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Texas Children's Hospital

About Company

Contact Center Rep-PreService II

Patient Care Assistant - ACHD

Patient Care Assistant - Flex Team

Patient Care Assistant