Qureos Mentor

Texas Dept of Licensing and Regulation

Resumes submitted through Indeed are NOT accepted by this agency and will not be considered. A State of Texas Application is required. Please read the How to Apply instructions for submitting a State of Texas application listed at the bottom of the job posting.Working title: Prosecution Administrative Assistant Class title: Administrative Assistant III Posting No.: 1206-26 Opening Date: 12/22/2025Closing Date: Open Until FilledLocation: North Campus, 1106 Clayton Ln., Austin, TX 78723Class Code: 0154FLSA: Non-exemptSalary Group/Salary: A13, $35,439.00- $44,500.08/yr.Division: EnforcementNumber of positions: 1General Description Performs complex (journey-level) administrative support work. Work involves extensive file management, including archiving closed files; forwarding files; extensive processing of certified and regular mail; processing incoming and outgoing mail for the Prosecution Section; compiling and entering data for databases and reports; answering phone calls; and supporting the Prosecution Section of the Enforcement Division with other administrative duties as needed. Work requires some contact with the public, government officials, and department staff. Works under general supervision, with moderate latitude for exercising initiative and independent judgment. This position reports to the Legal Assistant Supervisor.Essential Job Functions &middot; Develops, coordinates, and maintains record-keeping and filing systems for closed case files.&middot; Files closed case files, retrieves closed files upon request, and keeps track of the movements of all closed files or documents removed from those files.&middot; Processes, logs and organizes closed files for archiving to off-site storage.&middot; Processes regular and certified mail for all legal assistants in the Prosecution Section, including the prosecutors&rsquo; legal assistants and those on the Legal Support team.&middot; Provides back-up support for the division&rsquo;s main phone lines and co-workers&rsquo; individual phone lines, screens calls, takes messages, and handles or forwards calls as appropriate. Assists prosecutors and legal assistants in researching and responding to phone calls concerning contested cases, including calls concerning settlement negotiations.&middot; Enters data in the electronic case management system for opening, updating, and closing case records. Researches case information in the case management system as needed.&middot; Enters Enforcement data in licensing databases as appropriate. Researches licensee information in licensing databases and imaging as needed.&middot; Processes open records requests by locating files for review and forwarding to General Counsel. Returns open records files to their proper places when the files are returned from General Counsel.&middot; Prepares and distributes correspondence, reports, and legal documents.&middot; Researches and responds to telephone and email inquiries concerning agency statutes and rules, the Enforcement Division&rsquo;s policies and procedures, and the status of enforcement cases.&middot; Maintains schedules and calendars for the Prosecution Section.&middot; Prepares and processes purchase requisitions, time sheets, and travel vouchers for the Prosecution Section.&middot; Performs research, completes special projects, and provides other administrative support for the Prosecution Section as needed.&middot; Processes money mail for payment of administrative penalties and fees for the Enforcement Division and General Counsel's Office. Researches names and case numbers for payments being made, enters the penalties and fees in agency databases as needed, and distributes money mail documents as appropriate.&middot; Performs duties in accordance with the Complaint Resolution Procedures Manual, Enforcement Plan, Criminal Conviction Guidelines, Prioritization Schedules and Indicators of Human Trafficking.&middot; Consistently provides friendly, caring, and professional customer service.&middot; Complies with division and/or agency training requirements.&middot; Demonstrates a spirit of teamwork, fosters camaraderie, offering positive and constructive ideas, encouragement and support to other members of the staff and team while upholding the agency&rsquo;s core values.&middot; Keeps management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the agency.&middot; Adheres to all TDLR personnel policies and procedures and performs related work as assigned by the Director of Enforcement, Prosecution Legal Assistant Manager, or Legal Assistant Supervisor.Required and Preferred Qualifications&middot; Graduation from a standard high school or GED equivalent is required.&middot; One (1) year of experience in administrative support work is required, including experience with filing and handling a large volume of files on a daily basis. (Sixty (60) semester hours of college coursework from an accredited college or university may be substituted for the experience requirement.)&middot; Graduation from an accredited four-year college or university is preferred.&middot; Experience with Microsoft Word, Excel, Outlook or other email system, Access, TEAMS, and internet research is preferred.&middot; Experience with an electronic case management system, such as Legal Files is preferred.&middot; Experience with processing regular or certified mail is preferred.&middot; Experience with processing monetary payments is preferred.&middot; Experience with data entry is preferred.&middot; Experience with record keeping and filing is preferred.&middot; Experience interpreting laws and rules and explaining them to others is preferred.&middot; Experience in writing business correspondence is preferred.&middot; Experience answering, screening, transferring, and/or handling phone calls or working in a customer service position is preferred.&middot; Experience working in a division at TDLR is preferred.&middot; Bilingual in Spanish, Vietnamese, or Mandarin is preferred.Knowledge, Skills, and Abilities&middot; Knowledge of general office practices and administrative procedures.&middot; Skill in conflict resolution strategies.&middot; Skill in the use of standard office equipment, including computers, copiers, and printers.&middot; Skill in the use of computer software, including Microsoft Word, Excel, Access, Outlook, and TEAMS.&middot; Skill in researching techniques, including Internet and database research.&middot; Ability to organize multiple tasks to perform work efficiently, reviewing work with an attention to detail.&middot; Ability to maintain a case file system.&middot; Ability to process certified and regular mail.&middot; Ability to draft basic business correspondence using proper spelling, punctuation, sentence structure, and grammar.&middot; Ability to interpret and explain agency laws, rules, policies, and procedures in a clear and concise manner.&middot; Ability to communicate effectively, both orally and in writing.&middot; Ability to establish and maintain courteous, effective working relationships.&middot; Ability to answer a multi-line phone system and provide friendly, respectful, and caring service to customers.&middot; Ability to establish, maintain, and foster courteous, effective, and professional relationships with employees of the Department.Physical and Mental Requirements&middot; Must be able to sit or stand for extended periods of time, work well in stressful situations under strict deadlines, and operate standard office equipment and computer software.&middot; Must be able to lift file boxes weighing up to 25 lbs.Military Occupational Specialty Codes:Veterans, Reservists, or Guardsmen with a MOS or additional duties or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are encouraged to apply.Additional Military Crosswalk information can be accessed at:https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdfHOW TO APPLYState of Texas applications may be submitted electronically through the Texas Workforce Commission&rsquo;s workintexas.com online system by the closing date stated on the job posting. Applications may also be downloaded through TDLR&rsquo;s website https://www.tdlr.texas.gov/careers/ and emailed to jobs@tdlr.texas.gov. For applications submitted via email, please list the job posting title and job posting number in the subject line. Applications submitted via email must be received by 11:59 p.m. on the posting&rsquo;s closing date. When a job posting is listed as &quot;Open Until Filled&quot;, it is best to apply as quickly as possible, as the posting may close or be placed on hold at any time with or without prior notification. Applications will NOT be accepted via mail, fax, or hand delivery. Incomplete applications will not be considered. A resume in lieu of application will be rejected. Additionally, an application with &ldquo;see resume&rdquo; within the summary of experience is considered incomplete and will be rejected. Applicants are solely responsible for timely delivery of applications by the deadline. All applicants must submit a thoroughly completed application, answering all applicable questions. Applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete.SELECTIVE SERVICE REGISTRATIONIn accordance with legislation effective September 1, 1999, male candidates aged 18 to 25 are required to show proof of selective service registration (or exemption) prior to an offer of employment. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office.E-VERIFYThis employer participates in E-Verify and will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee&rsquo;s Form I-9 to confirm work authorization.TDLR IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYERIn compliance with the Americans with Disabilities Act (ADA), TDLR will provide reasonable accommodation. If you are scheduled for an interview and require reasonable accommodation in the interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.Pay: $35,439.00 - $44,500.08 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Austin, TX 78723

Prosecution Administrative Assistant

Join Texas Dept of Licensing and Regulation and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Texas Dept of Licensing and Regulation

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Prosecution Administrative Assistant