Qureos Mentor

Texas Health and Human Services Commission

<div>Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. 
Functional Title: Eligibility Advisor I - Temporary VIC 
Job Title: Eligibility Advisor I 
Agency: Health &amp; Human Services Comm 
Department: Ops Virtual Interviewing Ctrs 
Posting Number: 17977 
Closing Date: 06/26/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Range: $2,953.25 - $4,365.66 
Pay Frequency: Monthly 
Salary Group: TEXAS-B-13 
Shift: Day 
Additional Shift: 
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Temporary 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:
 
Job Location City: EL PASO 
Job Location Address: 215 PADRES DR 
Other Locations:
 
MOS Codes: No military equivalent 

Brief Job Description: 
This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. 
Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? 
If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its&rsquo; core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders. 
Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. 
We want you to join our team! 
The Eligibility Advisor I position consists of three job classifications; Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker that establish eligibility for different financial and medical programs. These include the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities (MEPD) and Medicaid. 
Essential Job Functions (EJFs): 
As an Eligibility Advisor I, you will receive paid, formal, training to perform the following essential job functions:<ul><li>
Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.</li><li>
Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.</li><li>
Compute and authorize benefits based on eligibility determination.
</li><li>Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.</li><li>
Perform other duties, as assigned.
</li></ul>Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines. 
Knowledge, Skills and Abilities (KSAs): 
In addition to the above listed functions, the following knowledge, skills, and abilities are needed:<ul><li>
Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.</li><li>
Read, understand, apply, and explain detailed regulations and policies.
</li><li>Perform basic arithmetic functions.</li><li>
Manage time efficiently by establishing priorities in accordance with importance of deadlines.</li><li>
Establish and maintain effective work relationships with others.
</li><li>Ability to communicate effectively both verbally and in writing.
</li><li>Follow written and oral directions and instructions.
</li><li>Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.</li></ul>
General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.
Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations. 
Registrations, Licensure Requirements or Certifications: 
N/A 
Initial Screening Criteria: 
Applicants must meet the following education and experience requirements: 
Education:
High School Diploma or GED equivalent is required.
Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred. 
Experience:
One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.
Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience. 
Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred. 
Additional Information: 
Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. 
This posting may be used to fill positions in other locations within the region, as vacancies occur. 
Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends. 
Applicants selected for hire will be required to pass a fingerprint criminal history background check. 
Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. 
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. 
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. 
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. 
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.</div>

Eligibility Advisor I - Temporary VIC

<div>Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. 
Functional Title: Administrative Asst IV 
Job Title: Administrative Asst IV 
Agency: Health &amp; Human Services Comm 
Department: Regional Operations Field Staf 
Posting Number: 15724 
Closing Date: 04/26/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Range: $2,748.00 - $3,542.58 
Pay Frequency: Monthly 
Salary Group: TEXAS-A-15 
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:
 
Job Location City: DALLAS 
Job Location Address: 2020 N MASTERS DR 
Other Locations: Dallas 
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN 
YN,YNS 
<div>
Job Description</div><div> 
The Office of Guardianship Services (OGS) Administrative Assistant IV reports to the OGS Unit Supervisor and is responsible for complex administrative support work for the supervisor and field staff. The position performs administrative duties to include, but not limited to technical support of the operations of the OGS program, data entry into the Guardianship Online Data System (GOLD), creating Excel spreadsheets, maintaining monthly budget reports, composing replies to routine and non-routine correspondence, disseminating information, preparing, analyzing and editing reports, reviewing legal documents, analyzing trends, creating tracking sheets and monitoring tools for quality assurance and monitoring GOLD for accurate input and dates as well as maintaining confidential files and reports. This position answers multi-line telephones, routes calls to appropriate staff and takes messages, processes mail which may include driving to the post office for next day mailings. Position assists all unit staff in travel reservations and completing of e-travel. Notarizes legal documents. May provide coverage to other units and may provide guidance to others.</div><div> 
</div><div>Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.</div><div> 
&ldquo;This position is eligible for telework consistent with HHSC telework policy, which is subject to change. Employees may be required to work in the office one or more days a week.&rdquo;
</div><div>The selected candidate must have the ability to provide a reliable internet service in a home office location free from distractions and will provide the ability to ensure confidentiality of client and employee&rsquo;s information.</div><div> 
 WHY WORK FOR HHSC? 
The Guardianship Program with Health and Human Service Commission (HHSC) is responsible for protecting the elderly and individual with developmental/intellectual disabilities who have been abused, neglected, and/or exploited.</div><div> 
</div><div>HHSC Guardianship is not only a qualifying organization for the Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments, but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, a lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Your annual paid leave accrual increases as your tenure increases.</div><div> 
Essential Job Functions:</div><div> 
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.</div><div> 
</div><div>EJF 1. Performs advanced administrative and technical tasks in the areas of program administration; responsible for developing, analyzing, and preparing complex Management Information reports and budget analysis with proposed recommendations for Program Supervisors review. Routinely utilizes common software applications, including Microsoft Outlook, Word, Excel, PowerPoint and Adobe systems. From these applications, will create presentations, documents, or spreadsheets of information to be used by unit staff. Prepares and reviews legal documentation, drafts written correspondence and other documents. Notarizes legal documents. Processes purchase orders, makes travel arrangements, and prepares and reviews travel authorizations and claims for technical accuracy for all staff, within established time frames. (20%)</div><div><div> 
EJF 2. Develops and maintains databases of information; inputs data and initiates query of data from the Guardianship Online Database System for creation of complex, routine, and special statistical analysis reports requested by the Program Supervisor. Assists the Program Supervisor and field staff with a variety of administrative matters, including scheduling interviews for unit specific position vacancies. (20%)</div><div> 
EJF 3. The OGS Administrative Assistant answers phones on a rotating basis for building coverage and on a daily basis for the guardianship program. Will route calls to appropriate staff, return calls and take messages, manages the Supervisors calendar, manages unit leave calendar and training calendar, prepares responses for the Supervisor for inquiries from OGS program staff, service providers, other state agencies, and the general public regarding the Office of Guardianship Services program, and monitors the OGS budget. (20%)</div><div> 
EJF 4: The OGS Administrative Assistant will be the first contact with stakeholders in person and via telephonic interaction and will display a positive attitude toward customer services. Administrative Assistant will develop liaisons and working relationships with all guardianship staff and program regional attorneys as well as with county court staff including clerks, attorneys, county attorneys and court appointed representatives through in person and phone contact. The assistant is responsible for the preparation and review of legal correspondence, administrative documents and court documents as well as obtaining court documents from local and non-local court houses to ensure the required information is available to program. Obtaining documents will require travel to court houses, county courts or clerks&rsquo; offices. The assistant is responsible for external database searches involving understanding and navigation of the internet to identify real and personal property of proposed wards within the state of Texas and other states, in order to complete guardianship applications. Assistant will verify legal filings were filed timely and correctly and notify staff of any inaccuracies. 20%</div><div> 
EJF 5 &ndash; The OGS Administrative Assistant must work independently by reviewing program referrals and obtaining additional information from referral sources, other state agencies and courts. Will answer general guardianship referral questions. Will complete inventories or assist staff with the personal and real property inventory of the clients served. Will manage the guardianship storage room and properly label and organize any property belonging to clients. Will track, document, file and inventory the personal and confidential, original documents belonging to clients in the guardianship locked firesafe storage cabinets. Will review all documents every 6 months and document findings in database. Will monitor bank and trust accounts of clients. Will exercise considerable judgement in determining needed items for the client, will shop for the client and deliver purchased goods to the client. Must be able to maintain a regular and predictable work schedule. Will be required to assist in field training and communicating. Performs other job duties as may be assigned and required to maintain unit operations. 20%</div><div> 
Registration, Licensure Requirements or Certifications:</div><div><ul><li> 
Employment contingent upon passing a criminal background check and annually thereafter.
</li></ul></div><div><ul><li>Must become a licensed notary within the first year of employment.</li></ul></div><div> 
Knowledge, Skills and Abilities Required 
</div><div><ul><li>Knowledge of office practices and administrative procedures.
</li></ul></div><div><ul><li>Strong organizational skills.
</li></ul></div><div><ul><li>Skill in use of personal computers and software applications in a windows environment (Word, Excel, PowerPoint, Access, Outlook).
</li></ul></div><div><ul><li>Ability to navigate the Guardianship Online Database System for data input and monitoring.
</li></ul></div><div><ul><li>Ability to maintain filing systems. Ability to handle and safeguard sensitive and confidential information.
</li></ul></div><div><ul><li>Ability to work independently and exercise judgment in making administrative and technical decisions.
</li></ul></div></div><div><div><ul><li>Ability to develop/implement administrative procedures and to evaluate their effectiveness.
</li></ul></div><div><ul><li>Ability to interpret rules, regulations, policies, and procedures.
</li></ul></div><div><ul><li>Ability to understand and follow verbal and written instructions.
</li></ul></div><div><ul><li>Ability to effectively communicate both in writing and orally.
</li></ul></div><div><ul><li>Ability to establish and maintain effective working relationships with supervisor and co-workers.</li></ul></div><div> 
Initial Screening Criteria</div><div><ul><li> 
Graduation from a standard senior high school, GED or equivalent.</li></ul></div><div><ul><li>
A valid driver&rsquo;s license</li></ul></div><div><ul><li>
Travel at least 10% outside of your assigned work location is required.
</li></ul></div><div><ul><li>At least three (3) years of experience in administrative support operations including but not limited to data entry; preparing, editing and distributing correspondence and reports; maintaining filing and record keeping systems; meeting deadlines; answering phones and working with stakeholders
</li></ul></div><div><ul><li>Advance technical and administrative experience in Microsoft Word, Excel, Power Point, Outlook, Adobe, and standard office equipment</li></ul></div><div><ul><li>
Experience in developing and maintaining databases of information and extracting reports</li></ul></div><div><ul><li>
Experience making travel arrangements</li></ul></div><div><ul><li>
Must be able to work past normal business hours as requested by the Unit Manager</li></ul></div></div><div><div><ul><li>
Acceptable Substitutions:</li></ul></div><div><ul><li>
Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.</li></ul></div></div><div><div> 
ADDITIONAL INFORMATION</div><div> 
Interviewee selection is based upon applicant demonstrating a clear match to all Initial criteria. Preference is given to those applicants matching the majority of preferred criteria. Applicants must be able and willing to utilize their personal vehicle to conduct agency business, maintain a valid Texas driver&rsquo;s license, and must maintain State-required levels of personal motor vehicle insurance. Applicants must successfully complete an assessment upon submission of their application. Interview selection will be based upon a combination of clear matching criteria and the assessment.<div>
MOS Code</div><div>
There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.</div><div> 
HHS agencies use E -Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</div> 
</div></div>Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. 
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. 
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. 
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. 
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.</div>

Administrative Asst IV

Join Texas Health and Human Services Commission and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Texas Health and Human Services Commission

About Company

Eligibility Advisor I - Temporary VIC

Administrative Asst IV