Qureos Mentor

Texas Oncology

<div>Overview:<div></div><div><b><br>
The US Oncology Network</b> is looking for a <b>Revenue Cycle Supervisor</b> to join our team at <b>Texas Oncology</b>. This full-time position will support the <b>Medical Oncology/Radiation Department</b> at our 13215 Dotson Road Suite 300 clinic in Houston, Texas with 30% travel to Tomball and Cypress clinics. Typical work week is Monday through Friday, 8:00a - 5:00p.</div><div></div><div><b><br>
Note from Hiring Manager:</b> The staff and patients are friendly and a great place to grow and learn.</div><div></div><div><br>
As a part of <b>The</b> <b>US Oncology Network</b>, <b>Texas Oncology</b> delivers high-quality, evidence-based care to patients close to home. <b>Texas Oncology </b>is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today, <b>Texas Oncology</b> treats half of all Texans diagnosed with cancer on an annual basis.</div><div></div><div><b><br>
The</b> <b>US Oncology Network</b> is one of the nation&rsquo;s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. <b>The</b> <b>US Oncology Network</b> is supported by <b>McKesson </b>Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.</div><p></p><p><b><br>
What does the position do?</b></p><p>
Supervises the day to day revenue cycle operations in order to maximize the collection of medical services payments and reimbursements from patients, insurance carriers, financial aide, and guarantors. Supports and adheres to the US Oncology Compliance Program, to include Code of Ethics and Business Standards, and US Oncology's Shared Values.</p>
Responsibilities:
<p><b>
The essential duties and responsibilities:</b></p><ul><li>
Supervises the daily business functions of the patient visit from point of entry to accurate adjudication of the patients' accounts. Scope of responsibilities includes appointment scheduling, insurance eligibility processes; charge processing; claim submission and processing; payment processing; collections and accounts receivable management; denial management; reporting of results and analysis; concurrent and retrospective auditing; proper coding; credentialing; customer services relative to revenue cycle; training and development relative to revenue cycle; analytics, and all other revenue cycle management activities. Resolves escalated and unique revenue cycle issues.</li><li>
Responsible for quality work, meeting deadlines, and adherence to the Practices Standard Operating Procedures (SOPs); regularly audits staffs work to ensure compliance.</li><li>
Monthly, prepares revenue cycle financial analysis, including aged accounts. Monitors and assesses business metrics in order to refine processes and improve Guides individuals and teams toward priorities; clarifies roles and responsibilities of others; coordinates resources to meet objectives. Cascades goals down to staffs annual objectives.</li><li>
Champions new initiatives; acts as a catalyst of change and stimulates others to change; paves the way for needed changes; manages implementation effectively. Steps forward to address difficult issues; puts self on the line to deal with important problems; takes ownership and accountability.</li><li>
Develops, implements, and maintains the Practice's revenue cycle training materials. Conducts training of SOPs, systems, metrics, government regulations, and etc.</li><li>
Responsible for the overall coordination of front office duties to include scheduling, check-in, and co-pay/co-insurance collection.</li><li>
Attracts high caliber people, accurately assesses strengths and development needs of employees; provides timely, specific feedback and helpful coaching; provides challenging assignments and opportunities for development. Responsible for interviewing, recommending hires, assessing performance, recommending salary changes, and progressive discipline. Enforces adherence to the Practice's and US Oncology policies.</li><li>
Other duties as requested or assigned.</li></ul>
Qualifications:
<p><b>
The ideal candidate for the position will have the following background and experience:
</b></p><ul><li>Associates degree in Finance, Business or equivalent OR four years revenue cycle experience required.</li><li>
At least four (4) years of medical revenue cycle work experience required with a consistent track record of achieving metrics.
</li><li>Two years experience managing, delegating, and following up on work priorities of others is strongly desired.
</li><li>Individual must have strong knowledge of medical insurance billing and collections with CPT, ICD9, and HCPC coding and medical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc).
</li><li>Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint).</li></ul><p></p><p><b><br>
Physical Demands:
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.</p><p><b><br>
</b></p><p><b>Work Environment:
</b></p><p>The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.</p></div>

Revenue Cycle Supervisor

<div>Overview:<div></div><p><b><br>
The US Oncology Network</b> is looking for a <b>Revenue Cycle Trainer</b> to join our team at <b>Texas Oncology</b>. This remote position will support our Central Business Office location at 3001 East President George Bush Highway.</p><p></p><p><b><br>
Texas Oncology </b>is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today, <b>Texas Oncology</b> treats half of all Texans diagnosed with cancer on an annual basis.</p><p></p><p><b><br>
Why work for us?</b></p><p>
Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.</p><p><b><br>
</b></p><p><b>What does the position do?</b></p><p>
Under general direction, responsible for ongoing development, coordination and facilitation of business systems and revenue cycle training and development. This role also supports testing methodologies for the implementation of new business systems and enhancements to existing business systems. This requires the documentation and processing information in accordance with current policies, procedures, and guidelines. Use audit results and feedback to identify deficiency in test plan, training needs, improve processes, data quality, and operational performance. This role is crucial to Texas Oncology&rsquo;s revenue cycle vision to modernize training to further support employee development and integrate new business systems and technologies. Supports and adheres to the US Oncology Compliance Program, to include Code of Ethics and Business Standards, and US Oncology&rsquo;s Shared Values.</p><br>
<p></p>
Responsibilities:
<p><b>
The essential duties and responsibilities:</b></p><ul><li>
Design, develop, and maintain instructional content (interactive modules, videos, microlearning) that meets evolving organizational needs.</li><li>
Assess the impact and effectiveness of training programs through post-training evaluations and feedback from participants and their supervisors. Modify programs as needed based on feedback and outcomes to align with organizational needs.</li><li>
Prepare instructional materials, including course objectives, outlines, background materials, and training aids.</li><li>
Consults with management team regarding training needs and performance issues.</li><li>
Researches and identifies areas in which training is required and/or beneficial.</li><li>
Assists in implementing training plans for individual and team development initiatives.</li><li>
Stays updated on industry trends, best practices, and new training methods to continually improve the effectiveness of training programs and provide recommendations for improvement.</li><li>
Other duties as requested or assigned.</li></ul>
Qualifications:
<p><b>
The ideal candidate for the position will have the following background and experience:
</b></p><ul><li>High School diploma or equivalent required.</li><li>
Four (4) years of work experience in a related field or equivalent combination of education and work experience.</li><li>
Excellent interpersonal and presentation skills, both in-person and virtually.</li><li>
Advanced skills in Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).</li><li>
Experience successfully utilizing technology to deliver or facilitate training in person and in virtual learning environments.</li><li>
Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in a related field.
</li><li>OR</li><li>
Associate&rsquo;s Degree and 2 additional years of realted experience</li><li>
OR</li><li>
8 years of related experience</li><li>
Prior experience or certification in Training, Learning &amp; Development, Adult Learning Theory, Service Design, or Content Management.
</li><li>Strong understanding of the roles within the organization, the role demands, and the competencies required to support those roles.<br>
Knowledge of multiple PMS and EHR platforms.</li><li>
Knowledge of medical insurance processes, billing, and collections with CPT, ICD10, and HCPCS coding and medical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc.).</li></ul><p><b>
Physical Demands:
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.</p><p><b><br>
Work Environment:
</b></p><p>This is a hybrid position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by air or automobile to office sites.</p></div>

Instructional Designer, Revenue Cycle

<div>Overview:<div></div><div><b><br>
The US Oncology Network</b> is looking for a <b>Contact Center Care Coordinator</b> to join our team at <b>Texas Oncology</b>. This full-time <b>REMOTE</b> position will support our <b>CNST</b> Region. This is a remote position, but you must reside in the state of Texas. Occasionally required to be onsite for training/meetings.</div><div></div><div><br>
As a part of <b>The</b> <b>US Oncology Network</b>, <b>Texas Oncology</b> delivers high-quality, evidence-based care to patients close to home. <b>Texas Oncology </b>is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today, <b>Texas Oncology</b> treats half of all Texans diagnosed with cancer on an annual basis.</div><div></div><div><b><br>
The</b> <b>US Oncology Network</b> is one of the nation&rsquo;s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. <b>The</b> <b>US Oncology Network</b> is supported by <b>McKesson </b>Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.</div><div></div><div><b><br>
Why work for us?</b></div><div>
One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.</div><div></div><div><b><i><br>
What does the Contact Center Care Coordinator do?</i></b></div><div>
The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patients and providers alike.</div>
Responsibilities:
<div><b>
KEY RESPONSIBILITIES</b></div><ul><li>
Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution</li><li>
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
</li><li>Provide accurate information about products and services to customers
</li><li>Resolve customer complaints and concerns in a timely and effective manner
</li><li>Document customer interactions and record details of inquiries, comments, and complaints
</li><li>Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction
</li><li>Meet or exceed established service level metrics for quality and productivity
</li><li>Stay up-to-date with product and service information and promotions
</li><li>Work collaboratively with other team members to provide excellent customer service
</li><li>Perform other duties as assigned by the Contact Center leadership</li></ul>
Qualifications:
<div><b>
MINIMUM REQUIREMENTS</b></div><ul><li>
High school graduate or equivalent</li><li>
Two years experience in a call center-related role</li><li>
Proven work experience in a customer service role</li><li>
Relevant training in call center or contact center environments</li><li>
Previous healthcare experience and familiarity with medical terminology</li><li>
Computer skills and proficiency in Microsoft Office</li></ul><div></div><div><b><br>
PREFERRED REQUIREMENTS</b></div><ul><li>
Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology</li><li>
Experience with Electronic Medial Record (EMR) system</li><li>
Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.</li></ul><div></div><div><b><br>
KNOWLEDGE, SKILLS, &amp; ABILITIES</b></div><ul><li>
Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers.</li><li>
Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives.
</li><li>Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller&rsquo;s request and concerns.
</li><li>Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team.
</li><li>Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records.
</li><li>Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information. Working collaboratively with colleagues and managers.
</li><li>Ability to adapt to changes quickly both with the caller&rsquo;s needs and preferences, as well as changes in company policies and procedures.</li></ul><div></div><div><b><br>
PHYSICAL DEMANDS</b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.</div><div></div><div><b><br>
WORK ENVIRONMENT</b> The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients, and the public.</div></div>

Contact Center Care Coordinator- CNST

Join Texas Oncology and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Texas Oncology

ABOUT_COMPANY

Revenue Cycle Supervisor

Instructional Designer, Revenue Cycle

Contact Center Care Coordinator- CNST