Qureos Mentor

Texas Woman's University

<div>TITLE
Technology Operations Specialist
JOB SUMMARY
The Technology Operations Specialist is responsible for specialized daily operational support within IT Solutions, including assisting with budget management, financial projections and reporting, assisting with spending analysis, and identifying opportunities for cost savings. The position will assist in the development and implementation of departmental procedures, goals, objectives, strategies and systems, and oversee contracts, software licensing, and vendor relationships. As a member of IT Solutions team, the Technology Operations Specialist is expected to uphold the division&rsquo;s mission to &ldquo;empower an agile, digital university and elevate technology as a strategic institutional asset&rdquo; and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.
ORGANIZATIONAL RELATIONSHIPS
Reports to: Senior Technology Operations Specialist
Supervises: No supervisory responsibilities.
ESSENTIAL DUTIES - May include, but not limited to the following:
Business Operations (90%)
<ul><li>Performs highly responsible and confidential operational duties and non-standardized work requiring critical thinking and independent action.
</li><li>Assists with ITS budget process and annual budget development, assist with monthly summary reports and financial projections, and assist with spending analysis and identify opportunities for cost savings. Provides support and subject matter expertise to help ITS leadership understand and fully utilize their budgetary resources and responsibilities.
</li><li>Supports and/or facilitates divisional operational processes to ensure compliance with federal, state and university rules and regulations.
</li><li>Assists with planning and coordination of IT Solutions events.
</li><li>Facilitates participation in, and/or assists with IT communications, studies, reports, and presentations; performs data-mining activities and creates charts, graphs and analysis to support grant proposals, annual reports and surveys, and other CIO and ITS initiatives.
</li><li>Interprets policies, procedures, and federal/state laws to assist in the daily operations of ITS.
</li><li>Provides holistic administrative support for the CIO and directors within ITS, anticipating their needs and proactively providing support/solutions.
</li><li>Assists with technology initiatives and projects as needed. 
</li></ul>ADDITIONAL DUTIES
Participation &amp; Support (10%)
<ul><li>Maintains awareness of current practices and future trends in vendor and contract management, budget management, and general business operations, processes, and best practices.
</li><li>Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.
</li><li>Performs other duties as requested. 
</li></ul>EDUCATION
Bachelor&rsquo;s degree required. Job-related experience may substitute for the required education on a year-for-year basis.
EXPERIENCE
Three years of relevant business operations experience, preferably in an IT environment. Additional job-related education may substitute for the required experience on a year-for-year basis.
REQUIREMENT
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies &amp; Procedures. All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies &amp; Procedures.
KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:
<ul><li>Ability to maintain the security and integrity of the infrastructure.
</li><li>Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
</li><li>Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.
</li><li>Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
</li><li>Ability to pay strict attention to detail and manage multiple deadlines.
</li><li>Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
</li><li>Ability to use a personal computer and other office equipment, including related university software and email. 
</li></ul>Additional/Desirable Skills &amp; Abilities
<ul><li>Experience with budgeting, budget forecasting, financial reporting, and financial software.
</li><li>Advanced experience with Excel, Google Sheets or similar, including charts, graphs, and pivot tables, and in creating and maintaining complex spreadsheets and reports.
</li><li>Experience with project and event management.
</li><li>Experience in a higher education setting.
</li><li>Familiarity with Texas Administrative Code (TAC 202). 
</li></ul>PHYSICAL DEMANDS
The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
The employee may be required to travel.
WORK ENVIRONMENT
<div>All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment. 
</div><div></div>SAFETY
TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.
Texas Woman&rsquo;s University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.
All offers of employment will be contingent on the candidate&rsquo;s ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman&rsquo;s University deemed security-sensitive require background checks and verification of all academic credentials.
If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov .</div>
 <div><div>TWU is the nation&rsquo;s largest university system focused on women and a federally recognized Hispanic-Serving Institution. TWU is situated approximately 30 miles north of the Dallas-Fort Worth Metroplex and is home to approximately 16,433 graduate and undergraduate students across three campuses; Denton, Dallas, and Houston respectively. This diverse academic student community is guided by faculty committed to excellence in teaching, scholarship, and service. TWU is ranked among the nation&rsquo;s top ethnically diverse institutions according to U.S. News &amp; World Report (2022).
</div> 
Additional information about the University is available at http://www.twu.edu</div>

Technology Operations Specialist - IT Solutions

<div>TITLE
Coordinator, Employer Relations and Office Operations
JOB SUMMARY
The Coordinator, Employer Relations and Office Operations is responsible for assisting with on-campus and virtual recruitment events and will oversee the posting of employment opportunities. Under the direction of the Associate Director for Employer Relations, Technology and Operations, the Coordinator assists in maintaining effective relationships with local, regional, and national employers to increase recruitment of college's students and recent graduates. This position will also provide trainings for student employees and supervisors of student employees. In addition to Employer Relations, this position will provide administrative support for the department by assisting with budget reporting, travel, career fair finances, and operations. Work is performed under general supervision and performance evaluation is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies &amp; Procedures.
 ORGANIZATIONAL RELATIONSHIPS
Reports to: Associate Director for Employer Relations, Technology and Operations
Supervises: May supervise clerical employees and Student Assistants
ESSENTIAL DUTIES - May include, but not limited to the following:
<ul><li>Assists TWU supervisors with signing up for and posting student employee vacancies on TWU Connect/Handshake.
</li><li>Coordinates with Human Resources, Financial Aid, and other stakeholders to provide regular trainings for TWU supervisors on hiring and developing student employees.
</li><li>Coordinates with Human Resources, Financial Aid, and other stakeholders to provide regular trainings for students on how to find a job on campus and how to make the most of their student employment.
</li><li>Assists in coordination in virtual and in-person job, career and internship fairs.
</li><li>Maintains student/employer database and research outcomes/statistics.
</li><li>Works under direction of the Associate Director to establish new employer contacts and strengthen current employer contacts through outreach activities such as cold calls, mass mailings, and visits.
</li><li>Provides regular reports and assists with employer relations assessment efforts.
</li><li>Attends meetings and network at appropriate professional organizations.
</li><li>Responds to employer inquiries via email and phone.
</li><li>Handles career fair finances (includes creating &amp; disseminating invoices, collecting past due balances, and recording all financial transactions related to career fairs).
</li><li>Performs technical clerical work involving the exercise of independent judgment.
</li><li>Formulates procedures and methods in keeping with general policy.
</li><li>Responds to telephone questions and inquiries from visitors on departmental policies and procedures. Composes routine correspondence to students or the general public.
</li><li>Posts budget/bookkeeping information and prepares summary reports.
</li><li>Supports Director and leadership team with administrative tasks, including maintaining budget, office travel records, purchasing supplies, and providing other office operational support.
</li></ul>ADDITIONAL DUTIES
<ul><li>Greets and directs visitors, staff, faculty and students.
</li><li>Provides supervision and directs tasks for Career Connections student employees.
</li><li>Performs other duties as requested.
</li></ul>EDUCATION
Bachelor&rsquo;s degree preferred.
EXPERIENCE
2 years of experience in career services, recruiting, or sales and marketing. Must possess excellent customer service, interpersonal communication, and oral presentation skills. Additional related education may substitute for some of the required experience on a year-for-year basis.
REQUIREMENT
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies &amp; Procedures.
KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:
<ul><li>Knowledge of office software, including Excel and Outlook.
</li><li>Ability to perform mathematical calculations and/or verify information accurately.
</li><li>Ability to coordinate work with other employees, providing direct instruction or supervision as assigned.
</li><li>Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
</li><li>Ability to establish and maintain effective work relationships with students, faculty, staff, employers, and the public.
</li><li>Ability to communicate effectively orally, by phone, in person, and in writing.
</li><li>Ability to represent the department and University in a friendly, courteous, and professional manner.
</li><li>Ability to use a personal computer and other office equipment, including related university software and email. 
</li></ul>PHYSICAL DEMANDS
The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
The employee may be required to travel.
WORK ENVIRONMENT
<div>All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment. 
</div><div></div>SAFETY
TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.
Texas Woman&rsquo;s University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.
All offers of employment will be contingent on the candidate&rsquo;s ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman&rsquo;s University deemed security-sensitive require background checks and verification of all academic credentials.
If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov .</div>
 <div><div>TWU is the nation&rsquo;s largest university system focused on women and a federally recognized Hispanic-Serving Institution. TWU is situated approximately 30 miles north of the Dallas-Fort Worth Metroplex and is home to approximately 16,433 graduate and undergraduate students across three campuses; Denton, Dallas, and Houston respectively. This diverse academic student community is guided by faculty committed to excellence in teaching, scholarship, and service. TWU is ranked among the nation&rsquo;s top ethnically diverse institutions according to U.S. News &amp; World Report (2022).
</div> 
Additional information about the University is available at http://www.twu.edu</div>

Coordinator Employer Relations & Office Operations - Career Connections Center

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Technology Operations Specialist - IT Solutions

Coordinator Employer Relations & Office Operations - Career Connections Center