Qureos Mentor

The Cake Bake Shop

<div><div>Busser Job Description</div> 
Server Assistant/Floor Support Job Description 
The Server Assistant/Floor Support is responsible for ensuring that every guest that dines with The Cake Bake Shop has &ldquo;a magical and one of a kind experience&rdquo; that will keep them coming back again and again. Servers Assistant/Floor Support must have a deep knowledge about Cake Bake Shop products to explain any ingredients, allergen warnings, and dietary restrictions; participate in suggestive selling and deliver all food and drinks to guests within the dining room.<h2 class="jobSectionHeader">
Server Assistant/Floor Support Responsibilities &ndash; Tip-Producing Tasks</h2><ul><li>
Greet guests warmly and provide an elevated, polished dining experience.</li><li>
Deliver food, beverages, and desserts to guests in assigned sections.</li><li>
Engage guests in professional, brand-aligned conversation; use formal language and &ldquo;on brand&rdquo; phrasing.</li><li>
Greet guests warmly when assisting at tables and respond promptly to immediate guest needs.</li><li>
Deliver food promptly and accurately to guests in the dining room and bar area.</li><li>
Announce dishes professionally and ensure correct placement at tables.</li><li>
Deliver water, bread, beverages, or small guest requests when servers are unavailable.</li><li>
Assist servers with running food, beverages, and desserts to support uninterrupted guest service.</li><li>
Support celebrations, special moments, and guest-experience enhancements as directed.</li><li>
Maintain awareness of guest comfort, cleanliness, and service needs throughout the dining room.</li><li>
Present menus, explain menu items, ingredients, preparation methods, and inform guests of daily specials.</li><li>
Make menu recommendations and perform suggestive selling.</li><li>
Describe and recommend wines; present wine selections with appropriate glassware and pour wine for guests.</li><li>
Prepare and serve hot, cold, and mixed drinks.</li><li>
Garnish and decorate dishes or beverages in preparation for serving.</li><li>
Monitor guest satisfaction, respond to requests promptly, and resolve issues immediately.</li><li>
Process payments, prepare itemized receipts including sales tax, provide receipts, and thank guests for visiting.</li><li>
Check guest identification to verify legal age for alcohol service.</li><li>
Maintain awareness of allergen and dietary accommodations.</li><li>
Communicate guest needs, service issues, or concerns to management immediately.</li><li>
Escort guests to tables when assisting hosts or during peak service periods.</li><li>
Check with guests regarding the application of rewards or discounts.</li><li>
Provide guests with basic local information or directions when requested.</li><li>
Maintain a polished and clean uniform consistent with company standards.</li><li>
Adhere to all Steps of Service: greeting, timing, glitter, offerings, celebrations, and retail engagement.</li></ul>
Sidework Responsibilities &ndash; Tip-Supporting Tasks
All tip-supporting tasks are secondary to tip-producing service and must be time-limited. 
These activities directly support guest service but are not tip-producing on their own.<ul><li>
Stock and prepare coffee, tea, milk, cream, bottled beverages, condiments, and garnishes.</li><li>
Brew coffee and tea; cut fruit (lemons, limes) for beverage service.</li><li>
Clean soda machines, espresso equipment, and server stations.</li><li>
Wash and polish glassware, silverware, and utensils used for guest service.</li><li>
Set and reset tables; align chairs; fold napkins; replenish table settings.</li><li>
Remove used dishes and glassware from tables and counters and transport them to designated cleaning areas.</li><li>
Restocking linens from the shed.</li><li>
Wipe tables, chairs, booths, and condiment areas.</li><li>
Actively pre-bus tables during service by removing used dishes, glassware, and utensils.</li><li>
Reset tables promptly after guest departure to support efficient seating flow.</li><li>
Communicate table readiness to hosts to maintain timely seating.</li><li>
Assist with expo setup and service station readiness during shifts.</li><li>
Monitor order timing and assist with communication between kitchen and FOH teams.</li><li>
Carry trays, dishes, and serviceware between kitchen and dining areas.</li><li>
Maintain cleanliness of guest-facing areas throughout the dining room during service.</li><li>
Sweep guest areas, wipe chairs, and maintain floor cleanliness as needed during service.</li><li>
Perform front-walk, patio, and entryway checks for debris during shifts.</li><li>
Assist with light restroom upkeep during service hours.</li><li>
Keep dish, glassware, and silverware racks stocked for service.</li><li>
Remove trash from service areas and replace liners.</li><li>
Transport linens to and from laundry areas as needed.</li><li>
Assist with putting away inventory or restocking items delivered to the dining room.</li><li>
Restock to-go packaging, linens, napkins, and service items.</li><li>
Fill salt, pepper, sugar, cream, condiment, and napkin containers.</li><li>
Stock service areas, including credenzas with supplies such as coffee, food, tableware, and linens.</li><li>
Perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash, or checking and cleaning bathrooms.</li><li>
Perform food preparation duties, such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.</li><li>
Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine</li><li>
Dust d&eacute;cor, wipe down display surfaces, and plug in decorative LED lamps.</li><li>
Maintain cleanliness and readiness of the service area throughout the shift.</li><li>
Perform sweeping or spot mopping within the immediate service area.</li><li>
Refill sanitizer bottles and other essential service supplies.</li><li>
Assist hosts by taking reservations or to-go orders, greeting, seating, and thank guests as needed.</li></ul>
Excluded Tasks (Non-Tipped Work)
The following activities are not part of the tipped occupation. If assigned, they will be treated and compensated as a separate, non-tipped position at the full applicable minimum wage:<ul><li>
Deep cleaning (e.g., scrubbing floors, walls, hoods, or restrooms).</li><li>
Dishwashing or back-of-house prep unrelated to immediate guest service.</li><li>
Marketing, administrative, or clerical work.</li><li>
Any maintenance or event setup not directly related to guest dining service.</li><li>
Cleaning or polishing walls, shelving, furniture, or equipment beyond immediate service-area upkeep.</li><li>
Vacuuming or performing extensive floor care beyond limited spot cleaning in service areas.</li><li>
Cleaning restrooms beyond light, guest-facing checks (e.g., scrubbing, sanitizing, or restocking as a primary task).</li><li>
Carrying linens to or from laundry areas as a primary responsibility.</li><li>
Stocking refrigeration units, storage rooms, or supply areas unrelated to immediate service needs.</li><li>
Preparing full food items (e.g., sandwiches, hot dishes) outside of limited service-support food preparation.</li><li>
Mixing or preparing alcoholic beverages beyond incidental table-side service support.</li><li>
Replenishing steam tables, service bars, or production areas as a primary function.</li><li>
Performing inventory counts, ordering supplies, or requisitioning products.</li><li>
Performing duties primarily associated with other roles (e.g., host, cashier, dishwasher, cook, or janitorial staff).</li></ul><h2 class="jobSectionHeader">
Timekeeping and Pay</h2><ul><li>
Server Assistant/Floor Support must accurately record all hours worked through the timekeeping system.</li><li>
All time spent on non-tip-producing or non-tip-supporting tasks must be recorded separately and paid at the full minimum wage without tip credit.</li><li>
Off-the-clock work is strictly prohibited.</li><li>
Manager approval is required for any extended sidework or shift extensions.</li><li>
The Company takes a tip credit toward meeting minimum wage for hours worked in the tipped occupation, consistent with federal and state law.</li><li>
Server Assistant/Floor Support may participate in an approved tip pool, subject to the Company&rsquo;s tip pooling policy.</li><li>
Server Assistant/Floor Support are paid overtime at the applicable regular rate, with the correct tip credit applied for straight-time hours as required by law.</li></ul>
Position Requirements<ul><li>
Prior experience in fine dining or upscale service strongly preferred.</li><li>
Excellent communication and customer service skills.</li><li>
Ability to multitask and work efficiently in a fast-paced environment.</li><li>
Professional appearance and adherence to company grooming standards.</li><li>
Accuracy when handling money and operating a point-of-sale system.</li><li>
Ability to stand, walk, and carry trays for extended periods.</li></ul></div>

Server Assistant

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The Cake Bake Shop

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Server Assistant