Qureos Mentor

The Catalyst Group

<div>
 
 Industry:
 
 Caf&eacute; / Casual Dining / Multi-Branch Hospitality
 
 
 
 Reports to:
 
 Founding Directors
 
 
 
 Role Overview:
 
 A fast-growing, multi-format caf&eacute; and food-led hospitality business is looking for an
 
 entrepreneurial, systems-driven Chief Operating Officer
 
 to lead its next phase of scale. The business currently operates
 
 multiple flagship caf&eacute;s and smaller-format pastry/coffee outlets
 
 , with further expansion planned through company-owned and franchise-led growth. This role will act as the
 
 operational right hand to the founders
 
 , replacing an outgoing strategic
 
 
 consultant and building the systems, people, and governance needed for scale.
 
 
 
 Key Mandate:
 
 The COO will lead all head office and operational functions, ensuring strong coordination between branch operations, people, supply chain, service standards, training systems, and expansion readiness. The ideal candidate is a
 
 hands-on systems builder
 
 with strong restaurant, caf&eacute;, QSR, or chain hospitality experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Head Office Management: Ensure harmony, prioritisation, and high-velocity coordination across all support and operational departments.
 </li>
 <li>
 Caf&eacute; Operations &amp; Guest Experience: Own service flow, SOP execution, customer journey, and consistent in-store standards across all branches.
 </li>
 <li>
 Strategy Execution, Governance &amp; Founder Alignment: Translate founder vision into execution plans, leadership dashboards, and cross-functional accountability.
 </li>
 <li>
 Product Quality &amp; Training Excellence: Ensure food, pastry, and coffee consistency through strong training systems, audits, and branch capability development.
 </li>
 <li>
 Supply Chain, Procurement &amp; Inventory Control: Drive supplier coordination, stock discipline, procurement controls, and cost-efficient inventory systems.
 </li>
 <li>
 People Operations, HR &amp; Branch Leadership: Lead staffing structures, branch manager accountability, performance culture, and people decision-making.
 </li>
 <li>
 Financial Controls &amp; Administrative Discipline: Strengthen branch paperwork, reporting compliance, reconciliations, and operational control processes.
 </li>
 <li>
 Franchise / Small Format Governance: Build scalable SOPs and governance standards for smaller-format and franchise-led expansion models.
 </li>
 <li>
 New Branch Launches &amp; Scalability: Lead pre-opening readiness, launch planning, hiring, training deployment, and early-stage branch stabilisation.
 
 
 
 </li>
 </ul>
 
 Ideal Profile
 
 
 
 <ul>
 <li>
 8&ndash;12+ years in hospitality / chain restaurant operations
 </li>
 <li>
 Strong experience in multi-branch execution
 </li>
 <li>
 Deep focus on service and quality
 </li>
 <li>
 Capable of building SOPs, dashboards, and reporting rhythms
 </li>
 <li>
 Strong people leader who can make tough decisions
 </li>
 <li>
 Comfortable working closely with founders
 </li>
 <li>
 Experience in scaling emerging brands preferred
 
 
 
 </li>
 </ul>
 
 Success will be defined by:
 
 
 
 <ul>
 <li>
 Stronger service consistency
 </li>
 <li>
 Tighter branch controls
 </li>
 <li>
 Robust training systems
 </li>
 <li>
 Improved supplier coordination
 </li>
 <li>
 Better branch manager discipline
 </li>
 <li>
 Scalable launch systems for new branches
 </li>
 <li>
 Stronger founder reporting and execution cadence
 
 </li>
 </ul>
</div>

Chief Operations Officer (COO)

Join The Catalyst Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Catalyst Group

About Company

Chief Operations Officer (COO)