Abrar Admin

The Center For Physical Rehabilitation

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 Company Description
 
 
 
 
 Position Type
 
 : Full-Time or Part-Time
 
 
 
 Location
 
 : On-Site (In-Clinic Support Hub)
 
 
 
 Reports To
 
 : Business Office Manager
 
 
 
 The Center for Physical Rehabilitation
 
 specializes in all-inclusive therapy services in a friendly, compassionate, and upbeat atmosphere. Our state-of-the-art facilities are located throughout greater Grand Rapids with extended hours. Independent with local ownership since 1994, we can work with the most qualified healthcare professionals in West Michigan. Our goal is to get our patients back to life without limits.
 
 
 
 Join our friendly, family-oriented team!
 
 
 
 
 Job Description
 
 
 
 The
 
 Virtual Agent
 
 supports our outpatient physical therapy clinics by managing real-time check-ins through our virtual platform. Although the role uses virtual check-in technology, this position is fully on-site and works out of our administrative support location. The Virtual Agent helps patients begin their care sooner by reducing wait times, streamlining front-desk workflow, and assisting clinical teams with essential administrative tasks.
 
 
 This position is central to maintaining a smooth patient experience, ensuring professionalism, accuracy, and strong communication with both patients and clinic staff.
 
 
 
 Patient Check-In &amp; Support
 
 
 
 <ul>
 <li>
 Greet patients virtually through our check-in system and provide clear, friendly guidance throughout the process.
 </li>
 <li>
 Verify patient identity, insurance status on file, appointment times, and clinic location.
 </li>
 <li>
 Assist patients with self-check-in when appropriate and connect with them directly if they need help.
 </li>
 <li>
 Run payments, collect co-pays, and confirm credit card on file when applicable.
 </li>
 <li>
 Assist patients who request to speak with a live agent for questions or concerns
 
 
 </li>
 </ul>
 
 Adminis
 
 
 trative &amp; Operational Tasks
 
 
 
 <ul>
 <li>
 Complete assigned administrative tasks such as plan-of-care follow-up, documentation checks, visit tracking, and other support tasks directed by the Business Office Manager.
 </li>
 <li>
 Manage active check-in queues across multiple clinics, prioritizing patients efficiently and communicating delays when needed.
 </li>
 <li>
 Document patient interactions accurately in the EMR and communication platforms.
 </li>
 <li>
 Coordinate with clinic staff to ensure smooth handoff of information between the virtual desk and the care team.
 
 
 </li>
 </ul>
 
 Technology &amp; System Navigation
 
 
 
 <ul>
 <li>
 Navigate WelcomeWare (or similar virtual check-in systems), EMR software, payment platforms, and secure communication tools.
 </li>
 <li>
 Identify and report system or workflow issues promptly.
 </li>
 <li>
 Utilize multiple monitors and software programs simultaneously.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; additional healthcare or administrative experience preferred.
 </li>
 <li>
 Strong communication and customer-service skills with a calm, professional presence.
 </li>
 <li>
 Ability to multitask across clinics and manage a fast-paced patient flow.
 </li>
 <li>
 Confident navigating technology, software systems, and virtual communication tools.
 </li>
 <li>
 Organized, detail-oriented, and comfortable following structured processes.
 </li>
 <li>
 Knowledge of clinic operations or front-desk workflow is helpful but not required
 </li>
 <li>
 Ability to maintain confidentiality and comply with HIPAA at all times.
 
 
 </li>
 </ul>
 
 Ideal Candidate Traits
 
 
 
 <ul>
 <li>
 Personable, patient-focused, and confident in customer-facing communication.
 </li>
 <li>
 Thrives in a dynamic environment where priorities can shift quickly.
 </li>
 <li>
 Team-oriented and willing to support both front-desk and administrative workflows.
 </li>
 <li>
 Comfortable learning new systems and adapting to updated procedures.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Work Environment
 
 
 
 <ul>
 <li>
 Fully on-site at our administrative support location&mdash;this is not a remote position.
 </li>
 <li>
 Requires consistent attendance, punctuality, and the ability to work scheduled shifts aligned with clinic hours.
 </li>
 <li>
 Work typically involves sitting at a workstation with multiple monitors and frequent communication with clinics.
 </li>
 </ul>
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Virtual Agent

Join The Center For Physical Rehabilitation and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Center For Physical Rehabilitation

About Company

Virtual Agent