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The Chapter Hotels London

Company Description The Chapter Hotels offer affordable comfort in prime locations across London, providing convenient access to the city&rsquo;s vibrant attractions and cultural landmarks. We are committed to delivering excellent value by balancing quality and affordability. Our budget-friendly accommodations feature well-appointed rooms with modern amenities such as plush bedding, complimentary high-speed Wi-Fi, and flat-screen TVs. Guests can also enjoy a cozy dining area serving delicious continental breakfasts, while our friendly and knowledgeable staff are always on hand to provide local insights and recommendations.Role Description We are seeking a Reservation Executive to join our team in Karachi, Pakistan. This is a full-time, office-based role, reporting directly to a manager located in London. The Reservation Executive will play an essential role in ensuring smooth guest experiences and supporting the hotel&rsquo;s reputation.Key responsibilities include managing room reservations, handling guest inquiries, processing booking confirmations, and contacting guests prior to arrival to arrange self check-in through a private office. In addition, the Reservation Executive will be responsible for monitoring guest reviews, managing the hotel&rsquo;s online appearance, and coordinating with other departments to ensure high service standards are consistently maintained.Key Responsibilities<ul><li>Manage and update room reservations with accuracy and efficiency</li><li>Respond promptly and professionally to guest inquiries</li><li>Process booking confirmations and handle secure payment transactions</li><li>Contact guests prior to arrival to arrange self check-in via a private office</li><li>Monitor guest reviews across platforms and take proactive steps to maintain a positive reputation</li><li>Support the hotel&rsquo;s online presence and appearance, ensuring accurate and appealing listings</li><li>Coordinate with London-based management and internal departments to meet guest needs</li><li>Maintain reservation systems and prepare necessary reports</li><li>Deliver outstanding customer service to enhance overall guest satisfaction</li></ul>Qualifications<ul><li>Experience in reservation management, customer service, and review management</li><li>Strong communication and interpersonal skills</li><li>Familiarity with reservation systems, payment processing, and online platforms</li><li>Ability to work in a fast-paced environment and collaborate across multiple teams</li><li>Excellent organizational skills and attention to detail</li><li>Proficiency in Microsoft Office Suite (or similar software)</li><li>Previous experience in the hospitality industry (preferred)</li><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field (preferred)</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Reservation Executive

Join The Chapter Hotels London and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Chapter Hotels London

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Reservation Executive