Qureos Mentor

The Christ Hospital Health Network

<div>The Phlebotomist performs venipuncture and fingerstick blood collection from adults. Performs heelstick blood collection as needed from infants. Performs a variety of clerical duties related to the processing of laboratory orders and reports using the hospital and lab computer system, as well as other clerical and clinical office duties as needed.</div>
 <div>Laboratory Specimen Collection
Performs venipunctures, finger sticks, heel sticks and IVY bleeding time studies.
&bull; Is able to judge proper collection technique and has knowledge of anatomy of venipunctures sites. Follows Lab protocol regarding collection attempts, backup procedures and utilizes lab resource manual for assistance as needed.
&bull; Adheres to safety policies of using gloves and protective barrier equipment, disposing of sharps according to hospital policy.
&bull; Has knowledge of various specimen tubes anticoagulants and proper sequence of tubes to be drawn. Follows lab medicine protocol regarding labeling of specimens, delivering in a timely manner, ordering test accurately and verifying ordered tests against specimens collected. Checks to make sure lab test is ordered correctly before sending specimens to lab.
&bull; Has a thorough understanding of special collection techniques. Uses sterile procedure for blood cultures, butterfly apparatus, etc.
&bull; Responds to, and is sensitive to, special needs of patients to include fainting, seizures or other adverse reactions to venipunctures procedures or fasting exams. Also to include patients special attention due to concerns and/or fears.
&bull; Verifies phlebotomy charges and submits label sheets daily for statistics.
&bull; Maintains work area, according to cleaning schedule, stocks work area with supplies, linens, etc. orders supplies as assigned, reports any unsafe areas to management as appropriate. 
Customer Service-
Treats all customers (patients, medical staff, co-workers, visitors, etc.) in a courteous and respectful manner, making every effort to make them feel at ease and comfortable with their experience.
&bull; Uses the appropriate title and name of customers, introduces self and explains procedures to be performed and the time required.
&bull; Communicates clearly, explaining delays in a timely manner.
&bull; Responds to customer questions and/or concerns in a professional manner, instilling confidence, being observant of patient needs, offering assistance as needed, striving to reduce levels of concern or fear.
&bull; Handles upset, angry, or inconvenienced customers by listening without being defensive, offering apologies as appropriate, assuring that you will correct the problem or help and follow-up as needed, communicate the incident to the supervisor.
&bull; Demonstrates willingness to work with and assist co-workers in any way to provide timely patient service. Participates in department and hospital customer service programs to recognize others who provide exceptional customer service above and beyond the expectations listed.
&bull; Demonstrates ability to communicate with all age groups as appropriate. 
Assists with Clerical and Clinical Duties as assigned by Manager
&bull; Assists with clerical duties and patient reception as needed. Maintains skills as required to function as part of the testing team.
&bull; Collects, enters and codes demographic and financial data on hospital information system. Obtains consents for medical care, financial responsibility, including obtaining ABS when applicable, and insurance forms. Copies each patient&rsquo;s insurance card.
&bull; Assists in calling patients for information in preparation for their registration</div>
 <div>KNOWLEDGE AND SKILLS:
Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. 
EDUCATION: High School Diploma or Equivalent Required. Formal Phlebotomy training required. 
YEARS OF EXPERIENCE: 1 yr phlebotomy experience preferred. 
REQUIRED SKILLS AND KNOWLEDGE:
Knowledge and skill to perform phlebotomy procedures. Interpersonal skills to communicate with customers, staff and associates with tact and good judgment. Manual dexterity is required to handle the equipment of the position- test tubes, needles, vials, computer terminals. Visual acuity is necessary to ready orders, labels, patient identification bracelets, and procedures. Must have excellent computer skills. Must pass skills assessment testing. 
LICENSES &amp; CERTIFICATIONS:</div>

TCHP PHLEBOTOMIST

<div>Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor&rsquo;s visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.</div>
 <div>Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician&rsquo;s outlook calendar as needed.
Greets visitors and patients. Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverage&rsquo;s as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients. Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner. Collects co-pays and outstanding balances. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.
Maintains cash drawer, logs co-pays and other payments, reconciles balances. May prepare and reconcile deposit slip.
Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed.
Orders office supplies and maintains front office and reception area cleanliness.
All other clerical duties as assigned.</div>
 <div>EDUCATION: High School Diploma or equivalent.
YEARS OF EXPERIENCE: One to three years&rsquo; experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.
REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:
<div><ul><li>Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.
</li></ul><ul><li>Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
</li></ul><ul><li>Knowledge of health insurance coverage, requirements.
</li></ul><ul><li>Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math).
</li></ul><ul><li>Analytical skills required to make decisions based on the facility and clinical situation at hand.
</li></ul><ul><li>Knowledge of and compliance with HIPAA privacy requirements.</li></ul></div></div>

Scheduler I - MOB 139 Vascular Surgery - Full Time - Days

<div>The Clinical Coordinator works under the direction of the Manager in support of Patient Care Services and unit specific goals. They are responsible for assisting with the coordination of patient care and providing support and directions for staff in the performance of their duties. They also provide direct patient care as necessary. They supervise daily operations assuring regulatory compliance and acting as a liaison between management and staff. The Clinical Coordinator is instrumental in creating a positive public image and working environment.</div>
 <div>Administrative Leadership
&bull; Participates in performance improvement initiatives in assigned areas to improve outcomes.
&bull; Demonstrates knowledge of job standards and key requirements for each staff position in assigned areas of responsibility, holding staff accountable for the responsibilities inherent to their positions. Communicates with Manager regarding staff performance. Has knowledge of and insures all Joint Commission requirements are followed by all staff. Ensures regular in-services are attended by staff to maintain proficiency and safety in all areas of the unit.
&bull; Provides feedback to staff.
&bull; Provides information to manager to assist with staff discipline as appropriate.
&bull; Provides input to manager for performance evaluations as defined by HR.
&bull; Supports peer review systems and participates in peer review for staff.
&bull; Provides structure and opportunity for staff nurses to establish and accomplish their goals.
&bull; Participates in regular leadership and staff meetings.
&bull; Creates an atmosphere that encourages staff participation in nursing and hospital based activities.
&bull; Ensures staff maintains/achieves necessary competencies for their job functions.
&bull; Supports professionalism through ethical conduct, appearance, positive communication, attendance and holding self-accountable for same standards set for staff.
&bull; Participates in councils, task forces, and special projects as assigned or requested and provides opportunities for staff.
&bull; Ensures that patient satisfaction targets are achieved and maintained.
Operations
&bull; Ensures personnel work hours best meet the needs of the unit. Evaluates scheduling needs and schedules staff accordingly.
&bull; Evaluates daily staffing needs with regard to patient census, acuity, admissions, discharges and staffs according to staffing plan.
&bull; Participates in the development and implementation of models of patient care delivery which maximize resources and productivity with respect for individual rights, preferences, ethnicity, culture and diversity.
&bull; Ensures safe and therapeutic environment is maintained for patients, personnel, physicians, and visitors.
&bull; Assists in filling staff vacancies in a timely manner, updates personal data system. Keeps staff education files up-to-date.
&bull; Serves as advocate for patients and families.
&bull; Ensures the nursing process is utilized in care delivery.
&bull; Ensures new hires, float, and agency personnel receive appropriate and timely orientation, with processes documented per policy.
&bull; Evaluates and provides input to Manager on the effectiveness of unit operations, quality and appropriateness of care.
&bull; Participates in performance improvement activities for assigned areas of responsibility. Assists staff and physicians in obtaining data; collaborates in using data to meet expectations, correct variances, and simplify work processes. Disseminates and discusses data outcomes with staff and physicians. Participates in various meetings and communication with Medical Director.
&bull; Informs Manager, Director and/or risk manager of serious or potentially serious patient/visitor problems and issues as soon as they are identified.
&bull; Coordinates nursing care with other healthcare disciplines, and assists in integrating services across the continuum of health care.
&bull; Works collaboratively with physicians, clinical manager, charge nurses and other staff to facilitate the smooth and efficient patient throughput on a daily basis.
&bull; Collaborates with Manager in ensuring compliance with regulatory standards.
&bull; Maintains a high level of visibility on the unit. Ensures all equipment is in working order and takes responsibility for repairs. Gives input on new equipment purchases for unit.
Finance
&bull; Identifies and quantifies resources needed to support patient care activities in areas of assigned responsibility. Acts in a cost conscious manner taking into account the limitations of resources in order to maintain productivity standards.
&bull; Balances patient needs, quality, and cost effectiveness.
&bull; Manages and organizes work through objectives leading to goal attainment.
Professional
&bull; Maintains and seeks responsibility for self-development.
&bull; Participates in hospital Leadership programs.
&bull; Networks with colleagues to share ideas, trends, and innovations in areas of responsibility.
&bull; Maintains membership and association in professional nursing organizations, incorporates standards into operations to keep current with community and nation practice trends.
&bull; Shares knowledge and information with peers, other nursing leaders, and encourages changes in practice based on research and scientific principles.
&bull; Appropriately represents nursing and/or the hospital in the community.
&bull; Assists staff in developing professionally through pursuit of additional education, clinical ladder and certifications.
&bull; Seeks out opportunities for and supports community service activities.
Population Served
&bull; Considers the special needs and behaviors of patient population served.
&bull; Demonstrates those competencies that address the unique characteristics related to development, physical, psychosocial, mental, emotional and social needs of patients across the life span
&bull; Addresses the needs of patients with unique cultural norms, religious preferences, language/communication barriers and/or literacy limitations.</div>
 <div>EDUCATION: Graduate from an accredited School of Nursing. All nurses hired after January 2010 must receive their BSN within 5 years of the date of hire. RN&rsquo;s who were employed at TCH prior to January 2010 and have more than 20 years of experience as an RN are permitted to pursue their BSN on a voluntary basis. An MSN or DNP are not required but superseded the requirement for the BSN.
YEARS OF EXPERIENCE: Minimum of three (3) years in clinical nursing practice. One (1) year experience in leadership or charge role.
REQUIRED SKILLS AND KNOWLEDGE: Demonstrates knowledge of nursing, healthcare, and organizational systems and strategies. Demonstrates knowledge and experience in performance improvement theory and application. Knowledge of JCAHO standards and other external organizations related to healthcare evaluation and accreditation. Well-developed communication, facilitation, and interpersonal skills.
LICENSES REGISTRATIONS &amp;/or CERTIFICATIONS:
Active RN License in State of Ohio / state of employment required, BLS and ACLS required
Membership in Professional Organization preferred, Certification in area of specialty preferred
Other Credentials Required or Preferred: NONE</div>

CLINICAL COORDINATOR-RN

<div>The Staffing Coordinator works with the Nursing Supervisor, Clinical Managers, Assist Managers, and Charge Nurses to create, coordinate, and monitor staffing and scheduling for the organization while promoting safe and efficient throughput functions.</div>
 <div>Human Resources/Staffing
Create, coordinate and monitor a balanced staffing schedules, including processing of schedule requests in conjunction with the staffing guidelines, monitor and adjust the staffing as needed, , generate reports as needed, maintain appropriate records.
<ul><li>Participates in performance improvement initiatives in assigned areas to improve outcomes.
</li><li>Demonstrates knowledge of job standards and key requirements for each staff position in assigned areas of responsibility, holding staff accountable for the responsibilities inherent to their positions.
</li><li>Provides feedback to Nursing Supervisor.
</li></ul>Operations
Enters required API data, and assists in processing payroll, and records absences for organization.
<ul><li>Evaluates scheduling needs and schedules staff accordingly after assessing current situations to ensure safe staffing ratios and clinical competency of staff as identified.
</li><li>Evaluates daily staffing needs with supported by patient census, acuity, admissions, discharges and staffs according to staffing plan.
</li><li>Participates in the development and implementation of models of patient care delivery which maximize resources and productivity with respect for individual rights, preferences, ethnicity, culture and diversity.
</li><li>Participates in performance improvement activities for assigned areas of responsibility. C Collaborates in using data to meet expectations, correct variances, and simplify work processes. Coordinates nursing care with other healthcare disciplines, and assists in integrating services across the continuum of health care.
</li><li>Collaborates with Manager ensuring compliance with regulatory standards.
</li><li>Monitors the staffing flow processes and plans appropriately for improvement. Collect, measure, and analyze flow data and reports performance over time. Improve and redesign processes based on the evaluation, and reassess continuously. Participates in organization wide staffing flow improvement initiatives.
</li><li>Coordinates and facilitates input from the variety of patient care and support services when addressing patient care issues.
</li><li>Collaborates with Clinical Managers, Supervisor, and staff in decisions on staff allocations as needed.
</li><li>Serves as a coordinator and facilitator for the most appropriate and timely placement of patients within the system.
</li><li>Assesses staff clinical competency and compliance with fulfilling their stated roles
</li></ul>Professional
<ul><li>Maintains and seeks responsibility for self development.
</li><li>Communication liaison with the payroll department, staff, Management and Nursing Supervisor, answer and direct phone calls, disseminate hospital and unit information to staff as needed.
</li><li>Networks with colleagues to share ideas, trends, and innovations in areas of responsibility.
</li><li>Shares knowledge and information with departments, supervisor and staff to ensure the necessary changes are made when sharing staffing resources.
</li></ul>Population Served
<ul><li>Considers the special needs and behaviors of patient population served.
</li><li>Demonstrates those competencies that address the unique characteristics related to development, physical, psychosocial, mental, emotional and social needs of patients across the life span
</li><li>Addresses the needs of patients with unique cultural norms, religious preferences language/communication barriers and/or literacy limitations.</li></ul></div>
 <div>EDUCATION: High School diploma or GED. 
YEARS OF EXPERIENCE: Minimum of 1-2 years of related experience 
REQUIRED SKILLS AND KNOWLEDGE: Demonstrates the ability in critical thinking, problem solving, and decision making in partnership with the Nursing Supervisor. Ability to address the overall care needs of a variety of clinical types and age groups. Demonstrates the knowledge of nursing, healthcare, organizational systems, and strategies. Demonstrates the ability to work in a culturally diverse setting. Effective verbal, written, interpersonal, and telephone skills. Demonstrate high clerical accuracy and attention to detail. Working knowledge of software applications (API, Activestaffer, EXCEL, Word, and other databases). Demonstrates an independent work initiative, possesses strong organizational skills, sound judgment, problem-solving skill, diplomacy and a professional demeanor. Able to maintain sensitive and confidential information. Able to problem-solve creatively and effectively. Demonstrated clinical excellence, excellent communication skills and leadership ability. Possess motivation to promote continuing education, improved nursing practice and family-centered care. 
LICENSES &amp; CERTIFICATIONS : None 
PATIENT CONTACT : YES</div>

Clinical Staffing Coordinator - Main Nursing Business Office - Part Time - Days

<div>The Clinical Research Medical Assistant (CRMA) functions in a support role in the department with study supervision and training. The CRMA supports, facilitates and coordinates the daily clinical trial activities and plays a critical role in the conduct of the study. The CRMA is responsible for ensuring efficient flow of clinical trial participants through the department, by assisting with document management, protocol related clinical assessments, laboratory functions, and assisting in tasks related to the operations of the research clinic.</div>
 <div><ul><li>Assist Principal Investigators, physicians and/or nurses with special procedures and examinations within competency requirements.
</li><li>Plan, provide, and document professional medical assistant care for participants in accordance with study protocols, flow sheets, Good Clinical Practice, Standard Operating Procedures (SOP&rsquo;s), scope of practice and other state and local regulations as applicable .
</li><li>Ensure data collected for completed procedures is recorded on appropriate forms and participant research records.
</li><li>Prepare for and maintain patient flow in the research clinic.
</li><li>Room clinical trial participants and measure vital signs, to include heigh and weight. Operates EKG to administer testing as needed.
</li><li>Perform phlebotomy duties and sample collection, lab processing, handling, and shipping as outlined in study protocols.
</li><li>Maintain orderliness and cleanliness of examination rooms; stock assigned areas and monitor levels of supplies.
</li><li>Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and contacting vendors for equipment repairs.
</li><li>Check and complete required logs an equipment such as refrigerator temperature logs, eyewash logs, and other required compliance checks as assigned.
</li><li>Coordinating with study coordinators to assure tasks and schedules are aligned
</li><li>Assist in answering incoming calls, scheduling clinical trial participant visits, and checking patients in and out.
</li><li>Complete special projects and miscellaneous assignments as required</li></ul></div>
 <div>KNOWLEDGE AND SKILLS: Excellent computer skills (Microsoft Outlook, Excel, EMR and scheduling systems) required. Strong verbal and social skills to facilitate working respectfully with clinical trial patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Ability and willingness to travel to other physician offices as requested or needed.
EDUCATION: High School Diploma/GED Required
Graduate of an Accredited Medical Assistant Program
YEARS OF EXPERIENCE: 2-5 Years Experience as a Medical Assistant or other relevant healthcare experience preferred.
REQUIRED SKILLS AND KNOWLEDGE: Photocopier, fax equipment, software and database skills, all medical equipment appropriate to research and strong organizational and communication skills.
MA Certification and Basic Life Support (BLS) required</div>

Medical Assistant, Clinical Research - MOB Lindner Research HV - Full Time - Days