Urwah Admin

The Cigna Group

The Cigna Group is a global health company dedicated to improving the health and vitality of those it serves. Through its divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing the lives of clients, customers, and patients. Cigna is committed to evolving its capabilities and addressing the challenges within the healthcare system to create better outcomes for all stakeholders.

<div>Admissions Care Coordinator (Customer Service Associate Analyst)- Evernorth 
Overview
Join a team that is redefining specialty pharmacy and infusion care. As an Admissions Care Coordinator, you will play a key role in helping patients start therapy with confidence. You will guide patients through onboarding, remove financial barriers, and ensure a smooth transition into care.
At Evernorth Health Services, supporting CarepathRx, we are ambitious, compassionate experts who work together to deliver better outcomes. If you are energized by patient advocacy, collaboration, and continuous improvement, this is an opportunity to grow your impact. 
Responsibilities<ul><li>Coordinate patient onboarding from referral through therapy start, ensuring a timely and seamless experience.</li><li>Verify insurance coverage and clearly communicate financial responsibility to patients with empathy and clarity.</li><li>Identify, secure, and manage financial assistance and copay support to reduce access barriers.</li><li>Maintain accurate and complete patient records across all stages of care.</li><li>Partner with cross-functional teams to ensure care plans are executed effectively.</li><li>Serve as a trusted point of contact for providers, payers, and referral sources.</li><li>Monitor workflows and identify opportunities to improve efficiency and patient satisfaction.</li><li>Support onboarding and mentoring of new team members.</li><li>Help uphold and enhance policies and procedures.</li><li>Address and resolve patient or partner concerns promptly.</li></ul> 
Qualifications
Required:<ul><li>High School Diploma or GED</li><li>Minimum of 1+ years of experience in healthcare, customer service, contact center, or related field</li><li>Strong communication skills</li><li>Proficiency with Microsoft Office</li><li>Ability to manage multiple priorities</li><li>Strong organizational and problem-solving skills</li><li>Commitment to teamwork and patient experience</li></ul>
Preferred:<ul><li>Experience in pharmacy, home health, or home infusion</li><li>Knowledge of medical terminology and insurance verification</li><li>Experience supporting financial assistance programs</li><li>Prior mentoring experience</li></ul> 
Why Join Us
You will be part of a mission-driven team that puts patients first and supports your growth. Together, we are transforming specialty care&mdash;making it more accessible, more connected, and more human. 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Admissions Care Coordinator- Evernorth- Remote

<div>As a Quality Review and Audit Senior Analyst (Verint/Speech), you&rsquo;ll support enterprise quality strategy through the design, automation, and optimization of quality monitoring systems using Verint, speech analytics, and AI-driven tools. You&rsquo;ll help maintain scalable Automated Quality Management programs, drive insights from speech and transcription data, and enable teams with actionable analytics and emerging tech solutions.
What you&rsquo;ll do to make a difference:<ul><li>
Build, configure, and maintain Automated Quality Management forms, questions, and scoring frameworks in Verint</li><li>
Translate business requirements into measurable quality behaviors with key stakeholders</li><li>
Test, validate, and refine automated scoring logic for accuracy</li><li>
Maintain governance and consistency across forms, KPIs, and deployments</li><li>
Support rollout, training, and adoption of AQM across business areas</li><li>
Lead all speech functionality efforts for assigned vertical (Contact Center, Specialty Services, Clinical)</li><li>
Align speech categories with operational priorities and quality goals</li><li>
Monitor category performance, refine triggers/phrases, and improve detection accuracy</li><li>
Use speech hit rate data to identify investigation opportunities</li><li>
Partner with WFO to improve transcription and data outcomes (phonetics boosting)</li><li>
Leverage Verint marketplace to explore and implement new ideas</li><li>
Develop and present storyboards by analyzing data and trends across verticals</li><li>
Support onboarding and training of new analysts (forms, alerts, categories, KPIs, thresholds)</li><li>
Build strong relationships with internal and external partners</li><li>
Creatively use data and technology to uncover opportunities and solutions</li><li>
Support rollout of new features (call recording, summarization, AI bots, transfer bots)</li><li>
Evaluate new tools and enhancements within Verint and beyond</li><li>
Partner with leadership on pilots and innovation initiatives</li><li>
Identify opportunities to reduce manual work through automation</li><li>
Create and maintain standard operating procedures</li></ul>
What you need to be successful:<ul><li>
High School Diploma or GED required; Bachelor&rsquo;s preferred</li><li>
2+ years of related experience required</li><li>
1+ years of Verint experience, specifically in tool administration, configuration, or quality form design required</li><li>
Experience supporting scalable program development or implantation preferred</li><li>
Experience with AWS and AI systems preferred</li><li>
Speech Analytics experience preferred</li><li>
Experience with Accredo, Freedom, or ESSDS pharmacy procedures preferred</li><li>
Strong math and communication skills (written and oral)</li><li>
Advanced Excel (VBA preferred)</li><li>
Proficient in Teams, OneNote, PowerPoint, SharePoint, Word,</li><li>
Outlook</li><li>
Strong process improvement and analytical skills</li><li>
Ability to turn data into actionable insights</li><li>
Strong stakeholder communication and collaboration skills</li><li>
Ability to manage multiple systems, workflows, and priorities</li><li>
Self-starter with ability to work independently or lead problem-solving efforts</li><li>
Quick learner who can adapt, prioritize, and thrive through change</li></ul> 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 58,400 - 97,400 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Quality Review and Audit Senior Analyst - Express Scripts - Remote

This is a remote position. Candidates must have current pharmacist license in good standing in the state in which they reside.
 
Position Summary: 
The Pharmacy Quality Assurance Training Advisor is a hands-on role dedicated to documenting how our business runs and ensuring our team knows how to execute it perfectly. This position owns the end-to-end process of auditing current workflows, writing clear and updated Standard Operating Procedures (SOPs), and translating those procedures into practical training modules. Your main goal is to eliminate operational confusion, reduce onboarding time, and build a structured, reliable knowledge base that teams can easily access and rely on every day.
 
SOP Generation, Optimization Governance: 
<ul>
<li>Process Auditing Analysis: Partner with cross-functional Subject Matter Experts (SMEs) to audit legacy workflows, unearth operational bottlenecks, and identify critical process gaps.</li>
<li>SOP Technical Writing: Author crystal-clear, highly functional, and standardized SOPs, policy guidelines, and process maps that simplify complex technical executions.</li>
<li>Continuous Improvement: Review existing documentation systematically, ensuring updates are deployed instantly when software, regulations, or strategic business goals shift.</li>
<li>Document Control Management: Champion and maintain the centralized operational knowledge repository, establishing a strict version-control framework and approval hierarchy.</li>
<li>Regulatory Compliance Alignment: Ensure all documented procedures rigorously satisfy industry standards, legal mandates, and internal quality assurance baselines</li>
</ul>
Instructional Design Training Creation: 
<ul>
<li>Curriculum Development: Translate finalized SOPs into digestible, structured learning paths, building training modules, slide decks, visual aids, and interactive e-learning materials.</li>
<li>Training Delivery Execution: Orchestrate and lead train-the-trainer workshops and ongoing refresher courses for department leads and supervisors.</li>
<li>Modern LMS Management: Oversee and curate the digital Learning Management System (LMS), tracking completion rates, identifying recurring learning roadblocks, and maintaining neat training logs.</li>
<li>Competency Assessment: Construct rigorous evaluation criteria, practical field tests, and quizzes to objectively measure training efficacy and employee performance retention.</li>
</ul>
Strategic Advisory Cross-Functional Collaboration: 
<ul>
<li>Change Management Advocacy: Serve as an empathetic change agent across the enterprise, proactively communicating operational updates to smooth over friction during transitions</li>
<li>Operational Performance Consulting: Collaborate with executive leadership to provide regular, data-driven reports linking training completions and SOP updates straight to core business KPIs (e.g., error rate reductions, speed-to-productivity).</li>
<li>New Pharmacy Implementation Readiness: Partner with cross-functional launch teams to lead the operational readiness strategy for new pharmacy implementations and system rollouts; ensure all onboarding pathways, site-specific SOPs, and compliance training modules are fully validated and deployed ahead of go-live dates.</li>
</ul>
Qualifications: 
<ul>
<li>B.S./PharmD degree from an accredited School of Pharmacy required.</li>
<li>Minimum 2 years of experience in an alternate setting/home infusion required.</li>
<li>Minimum 3 years dedicated experience in operational role authoring technical documentation/SOPs, managing process improvement initiatives, or directing corporate trainingprograms required.</li>
<li>Proven experience with the implementation, optimization, and management of pharmacy information systems (e.g., Epic Willow, WellSky), preferred.</li>
<li>Current pharmacist license in good standing in the state of residence.</li>
</ul>
Skills: 
<ul>
<li>Deep understanding of pharmacy operations, clinical workflows, and the medication use process.</li>
<li>Excellent analytical, problem-solving, and critical-thinking skills.</li>
<li>Exceptional communication and interpersonal skills.</li>
<li>Proven leadership abilities with a track record of driving changes and achieving results.</li>
<li>Proficient in Microsoft office suite</li>
</ul>
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
 
For this position, we anticipate offering an annual salary of 82,400 - 137,300 USD / yearly, depending on relevant factors, including experience and geographic location.
 
This role is also anticipated to be eligible to participate in an annual bonus plan.
 
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs,click here.
 
About The Cigna Group
 
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
 
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
 
If you need a reasonable accommodation to complete the online application process, please emailseeyourselfthecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
 
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
 
Qualified applicants with criminal histories will be considered for employment in a mannerconsistent with all federal, state and local ordinances.

Pharmacy Quality Assurance & Training Advisor - CarepathRX - Remote

<div><div>ABOUT US:</div><div><div><div><div><div><div><div><div><div>
Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.
Cigna&rsquo;s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we&rsquo;re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change.
The Executive Assistant identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, maintains confidentiality, and anticipates the needs of those they support.
Key Responsibilities:<ul><li>
Travel: Handles travel arrangements using Cigna's online travel booking tool.</li><li>
Expenses: Submits accurate and timely submission of expense reports.</li><li>
Calendar management: Manages calendar system and seeks opportunities to enhance efficiencies. Makes last minute calendaring decisions based on priority and business needs using sound judgment. Advises of last-minute scheduling changes and communicate via e-mail, telephone and/or text message when appropriate.</li><li>
Meeting planning: Schedules and organizes internal and external meetings, including any necessary logistics.</li><li>
Staff Support: Attends staff meetings to record minutes, track takeaways, follow up on action items, and manage invitations for guest attendees. Maintains department organization chart and email distribution lists.</li><li>
Onboarding: Plans and coordinates on-boarding and off-boarding of employees/contractors.</li><li>
Productivity support: Secures help desk support as needed to trouble shoot/resolve computer/phone/printer issues, orders equipment and supplies for department using the portal supply system, and manages department space planning in partnership with Corporate Real Estate.</li><li>
Special projects/programs: Manages team-wide projects/programs as needed, such as team-building events, or other events.</li><li>
Communications: Drafts/edits/finalizes correspondence (letters, memos, mailings, email); creates Excel spreadsheets to track/monitor information; prepares Power Point presentations and misc. reports.</li><li>
Other: Recognizes varying complexities within situations and manages or diffuses issues appropriately. Displays good judgment and decision making ability and projects this skill onto others.</li></ul>
Qualifications:<ul><li>
Candidate should have a minimum of 10 years of progressively responsible administrative experience.</li><li>
Collaborative team player that can build / maintain a team based environment and work closely with employees at all levels within the organization.</li><li>
Must have high level of interpersonal skills to handle sensitive and confidential situations as well as communicate with individuals at all levels of the organization.</li><li>
Previous experience working at Fortune 500 companies highly desired.</li><li>
Expert skills with critical Microsoft tools, including, Word, Excel, PowerPoint, Outlook and its calendar functions.</li><li>
Professional demeanour with excellent verbal and written communication skills.</li><li>
High energy with the ability to keep up with a fast-paced working environment.</li><li>
High degree of integrity and accountability to delivery strong, high-quality outcomes.</li><li>
Ability to work independently and maintain confidential information in highly professional manner.</li><li>
Ability to have a high-level of accuracy and detail-oriented.</li><li>
Demonstrated flexibility, ability to adjust priorities, and a solutions-oriented mindset required.</li><li>
Proactively anticipates needs of the team &ndash; always thinking ahead.</li><li>
Experience with supporting a virtual workforce.</li><li>
Possess technical proficiencies with audio and voice equipment as well as mobile and desktop devices.</li><li>
Travel may be required to other Cigna locations and off-sites as needed to support senior leadership.</li></ul>
What we are looking for
We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.
Join us and be part of a company where your growth, ideas and contributions are valued. Let&rsquo;s create something extraordinary together. It&rsquo;s time to look to your future and apply to work for Cigna today!</div></div></div></div></div></div></div></div></div>
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Executive Assistant

<div>Data Science Senior Analyst
Job Objective
We are seeking a data-driven and analytically minded professional to join the Data Science and AI Engineering team within International Health, Cigna Healthcare. Our team designs and delivers high-impact descriptive and predictive analytics and agentic AI solutions to address complex challenges across global and local healthcare markets.
This role is primarily focused on the UAE, with occasional regional coverage across the Middle East. It delivers advanced data analytics and agentic AI-enabled solutions across healthcare domains &ndash; including provider services, clinical operations, healthcare network, and payment integrity &ndash; to generate insights that are clinically relevant, operationally actionable, and aligned with value-based care outcomes. In close partnership with peers across the Technology organization, the role is accountable for development and deployment of agentic AI and machine-learning systems, ensuring adherence to data privacy, data residency, and ethical AI standard.
This is an opportunity for a strong data scientist professional to demonstrate deep technical expertise and business acumen by translating complex data into actionable insights and scalable data products that drive measurable value for health insurance stakeholders.
Job Responsibilities<ul><li>
Partner with Product Owners and domain stakeholders to understand business and provider-related challenges, and recommend appropriate analytical approaches</li><li>
Support the design and implementation of predictive and prescriptive analytics, including models that inform provider engagement strategies, optimize healthcare networks, improve care delivery outcomes, and strength payment integrity</li><li>
Operate effectively within an agile operating model, collaborating in cross-functional squads, contributing to sprint planning, backlog refinement, and iterative delivery of analytics and data products</li><li>
Contribute to the responsible application of Agentic AI by designing, building, and maintaining domain‑aligned knowledge bases that enable Retrieval‑Augmented Generation (RAG), agent‑assisted analytics, and high‑quality, explainable insight generation.</li><li>
Design, curate, and maintain high-quality provider datasets by identifying and managing critical data elements (CDEs), ensuring data completeness, accuracy, consistency, and fitness for advanced analytics and AI-driven use cases</li><li>
Track, quantify, and communicate the business value and impact generated by deployed analytics and AI-enabled data products</li><li>
Work with Data Engineering and Cloud Engineering teams to stay aligned on data ingestion, enrichment, and availability, leveraging both first- and third-party healthcare and provider data</li><li>
Collaborate with Data Governance and AI Governance teams to ensure compliance with UAE data protection and AI governance requirements, including data privacy, data residency, and responsible AI principles, drawing on hands‑on experience delivering analytics or AI solutions in regulated environments</li></ul>
Requirements<ul><li>
Tertiary education in Data Science, Statistics, Computer Science, Engineering, or related disciplines</li><li>
Knowledge of International Classification of Diseases (ICD) and its application within healthcare and health insurance analytics</li><li>
Hands-on experience with Python for data analysis and modeling</li><li>
Experience working with SQL and NoSQL databases</li><li>
Experience in cloud-based data and analytics platforms, preferably Amazon Web Services (AWS) and Databricks, including services such as SageMaker, Athena, or equivalent</li><li>
Good understanding of Foundation Models, including their capabilities, limitations, risk considerations, and appropriate enterprise usage patterns</li><li>
Hands-on experience with prompt engineering and agent engineering, supporting analytics workflows, RAG-based solutions, insight generation, or decision-support use cases</li><li>
Solid knowledge of UAE AI governance and data protection frameworks, with practical experience applying responsible AI principles such as data governance, transparency, risk management, and human‑in‑the‑loop oversight, across analytics or AI initiatives</li><li>
Strong communication skills in English, with the ability to translate analytical and AI-driven insights into clear, business-relevant narratives; additional languages are an advantage</li></ul>
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Data Scientist Senior Analyst

<div>Key Responsibilities
CX Strategy &amp; Leadership<ul><li>
Define and own the end‑to‑end CX vision, roadmap, and operating model</li><li>
Act as the executive owner of customer outcomes across all functions</li><li>
Embed customer centricity into strategic planning, governance, and KPIs</li></ul>
Performance &amp; Outcomes<ul><li>
Own CX performance metrics (NPS, CSAT, CES, complaints, retention)</li><li>
Translate customer insights into enterprise‑wide improvement priorities</li><li>
Report CX performance and risks to executive leadership</li></ul>
Cross‑Functional Enablement<ul><li>
Partner with Operations, Medical, IT, Digital, Compliance, and Sales</li><li>
Champion CX investment cases and prioritize improvement initiatives</li><li>
Lead CX culture, capability building, and leadership engagement</li></ul>
Governance &amp; Compliance Oversight<ul><li>
Ensure CX practices comply with healthcare, privacy, and regulatory requirements</li><li>
Sponsor CX governance forums and decision frameworks</li></ul><div></div>
Experience &amp; Skills<ul><li>
10+ years in CX, Operations, Strategy, or Transformation</li><li>
Senior leadership experience in healthcare, insurance, or regulated services</li><li>
Proven CX transformation and stakeholder influence</li><li>
Strong commercial, regulatory, and customer advocacy balance</li></ul>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Head of Customer Experience (CX)

<div>The Evernorth Care Delivery &amp; Pharmacy + Compliance Senior Advisor is a key contributor responsible for evaluating compliance with all regulatory requirements relative to the Evernorth Care Delivery, Pharmacy, Home Infusion Nursing, and Wholesale Drug Distribution. This position will also be engaged in various compliance efforts, acting as a subject matter expert to support business partners and will need to work with a high degree of independence.
The Compliance Senior Advisor must be highly organized with a keen eye for detail, and issue management and problem-solving skills. They must be able to understand business processes and work cross functionally with business owners and other key stakeholders. In general, the position is responsible for: (i) carrying out assigned audit and monitoring programs, (ii) compliance data reporting and analytics, (iii) risk management programs, (iv) oversight for key risk remediation, (v) compliance program, (vi) DEA compliance, (vii) corrective action plan programs, (viii) regulatory complaint response and investigation, (ix) compliance policies, and (x) investigations for all areas of operation.
The position is hybrid role and can be part time remote work-at-home, with travel to company sites and supporting locations as needed. Ideally, the team member will be located at or near a location of The Cigna Group.
Responsibilities<ul><li>
Complete an established number of audits and monitoring per quarter for Care Delivery and Pharmacy +;</li><li>
Manage the Prompt Response and Corrective Action Program;</li><li>
Lead committee meetings for various compliance elements with business stakeholders and committee members;</li><li>
Coordination and development of auditing and monitoring plans focusing on areas of Compliance risk;</li><li>
Creation of dashboards and status updates which communicate audit and monitoring results, trends, and summarize risk remediation activity;</li><li>
Deliver executive summary compliance reports and applicable findings to business stakeholders;</li><li>
Serve as subject matter expert to advise business in areas including, but not limited to care delivery, pharmacy, nursing, drug distribution, and associated regulatory requirements;</li><li>
Ensure the highest level of compliance with all Federal, State, and local rules and regulations;</li><li>
Lead, participate and facilitate accessible knowledge and guidance for business stakeholders including Compliance committees and other delivery mechanisms as needed;</li><li>
Execute training program strategy and support of business stakeholders on applicable Compliance topics;</li><li>
Research and respond to compliance questions in consultation with Legal and Compliance stakeholders;</li><li>
Collaborates with internal partners and develops good working relationships to ensure open lines of communication and timely responses to compliance questions;</li><li>
Update, revise, and maintain applicable departmental policies and procedures, and support the review of policies and documents for supported business units;</li><li>
Support business partners in issue management and resolution;</li><li>
Remain aware of industry changes and/or trends;</li><li>
Complete annual compliance program effectiveness assessments.</li></ul>
Qualifications<ul><li>
8+ years overall experience with healthcare regulatory and compliance matters;</li><li>
3+ years of Care Delivery, Pharmacy, Nursing, or Drug Distribution experience preferred;</li><li>
Bachelor&rsquo;s degree required;</li><li>
Pharmacist, Nurse, Licensed Healthcare Professional, or JD required.
 </li><li>Demonstrated ability to interpret and apply federal, state, and local healthcare regulations</li><li>
 Strong analytical, problem-solving, and issue management skills</li><li>
Proven ability to communicate clearly and confidently with business and executive stakeholders</li><li>
 Self-directed, detail-oriented, and able to work independently in a fast-paced environment</li><li>
 Ability to manage multiple, competing priorities while maintaining accuracy and accountability</li><li>
 Strong collaborator with the ability to build effective relationships across Compliance, Legal, and business teams</li><li>
This is a flex/ WAH role</li></ul> 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 109,600 - 182,600 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Compliance Senior Advisor, Care Delivery & Pharmacy

Join The Cigna Group and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.