Urwah Admin

The Cigna Group

<div><p><b>Job Description Summary:</b></p><p>
Delivers basic technical, administrative, or operative Sales tasks. Places outbound calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May answer inquiries and resolve problems. Requires a developing knowledge of the organization, products, and/or services. Understands simple instructions and procedures. Performs Telemarketing duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles. This role typically reports to our international markets. This role is eligible for sales incentive compensation (IC).</p><p></p><p><b>
Job Description:
</b></p><p>Reporting to the Telesales Manager, you will be responsible for handling incoming queries from web based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the web-site and work to problem solve and ensure an accurate, efficient and smooth sales process.</p><p></p><p><b>
Main Duties / Responsibilities</b></p><ul><li>
Respond to all customer inbound &amp; Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution</li><li>
Achieve sales targets pre-determined by management</li><li>
Communicate regularly with members</li><li>
Achieve / exceed set productivity and quality standards</li><li>
Adhere to regulatory targets within our territorial limits</li><li>
Sell with integrity and treat customers fairly</li><li>
Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues</li><li>
Maintain accurate records and files as required</li><li>
Actively support other team members and the achievement of team objectives</li><li>
Provide support to less experienced team members</li><li>
Identify potential process improvements and make recommendations to Team Leader</li><li>
To carry out other ad hoc tasks as required to meet business needs</li></ul><p></p><p><b>
Skills / Experience</b></p><ul><li>
Strong customer focus with ability to identify and solve problems</li><li>
Excellent interpersonal skills</li><li>
Good verbal and written communication</li><li>
Ability to exercise judgement</li><li>
Ability to organise, prioritise and manage workflow</li><li>
The ability to work well in a team environment</li><li>
Basic system navigation and Microsoft application skills</li><li>
Good keyboard skills</li><li>
Regulatory awareness</li><li>
Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process</li><li>
1 &ndash; 2 years&rsquo; experience in health industry, insurance background or outbound sales background</li></ul><p></p><p><b>
Competencies</b></p><ul><li>
Drive for results</li><li>
Listening</li><li>
Peer relationships</li><li>
Personal learning</li><li>
Priority setting</li><li>
Problem solving</li></ul><p></p><p>
Please ensure that you are able to meet the shift requirement outlined above and also are able to demonstrate on your application your sales experience within a highly regulated environment.</p><p></p><p><b>
About Cigna Healthcare</b></p><p></p>
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.<p></p><p><i>
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><p></p><p><i>
If</i><i> you require reasonable accommodation in completing the online application process, please email: </i><i>SeeYourselfEMEA@cigna.com</i><i> for support. Do not email </i><i>SeeYourselfEMEA@cigna.com</i><i> for an update on your application or to provide your resume as you will not receive a response.</i></p></div>

Telemarketing Executive

<div>
 <strong>
  Job Description Summary
  <br/>
  <br/>
 </strong>
 Delivers basic technical, administrative, or operative Sales tasks. Places outbound calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May answer inquiries and resolve problems. Requires a developing knowledge of the organization, products, and/or services. Understands simple instructions and procedures. Performs Telemarketing duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles. This role typically reports to our international markets. This role is eligible for sales incentive compensation (IC).
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Reporting to the Telesales Manager, you will be responsible for handling incoming queries from web based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the web-site and work to problem solve and ensure an accurate, efficient and smooth sales process.
 <br/>
 <br/>
 <strong>
  Main Duties / Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to all customer inbound &amp; Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
  </li>
  <li>
   Achieve sales targets pre-determined by management
  </li>
  <li>
   Communicate regularly with members
  </li>
  <li>
   Achieve / exceed set productivity and quality standards
  </li>
  <li>
   Adhere to regulatory targets within our territorial limits
  </li>
  <li>
   Sell with integrity and treat customers fairly
  </li>
  <li>
   Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
  </li>
  <li>
   Maintain accurate records and files as required
  </li>
  <li>
   Actively support other team members and the achievement of team objectives
  </li>
  <li>
   Provide support to less experienced team members
  </li>
  <li>
   Identify potential process improvements and make recommendations to Team Leader
  </li>
  <li>
   To carry out other ad hoc tasks as required to meet business needs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills / Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer focus with ability to identify and solve problems
  </li>
  <li>
   Excellent interpersonal skills
  </li>
  <li>
   Good verbal and written communication
  </li>
  <li>
   Ability to exercise judgement
  </li>
  <li>
   Ability to organise, prioritise and manage workflow
  </li>
  <li>
   The ability to work well in a team environment
  </li>
  <li>
   Basic system navigation and Microsoft application skills
  </li>
  <li>
   Good keyboard skills
  </li>
  <li>
   Regulatory awareness
  </li>
  <li>
   Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process
  </li>
  <li>
   1 &ndash; 2 years&rsquo; experience in health industry, insurance background or outbound sales background
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Drive for results
  </li>
  <li>
   Listening
  </li>
  <li>
   Peer relationships
  </li>
  <li>
   Personal learning
  </li>
  <li>
   Priority setting
  </li>
  <li>
   Problem solving
   <br/>
   <br/>
  </li>
 </ul>
 Please ensure that you are able to meet the shift requirement outlined above and also are able to demonstrate on your application your sales experience within a highly regulated environment.
 <br/>
 <br/>
 <strong>
  About Cigna Healthcare
  <br/>
  <br/>
 </strong>
 Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
 <br/>
 <br/>
 <em>
  Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
  <br/>
  <br/>
 </em>
 <em>
  If
 </em>
 <em>
  you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
 </em>
</div>


Telemarketing Exective

<p></p><div><div><p><b>ABOUT EVERNORTH:</b></p><p>
Evernorth&#8480; exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,<br>
we solve the problems others don&rsquo;t, won&rsquo;t or can&rsquo;t.</p><p>
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.</p><p>
We are always looking upward. And that starts with finding the right talent to help us get there.</p></div><p></p><p><b><br>
Software Engineer Lead Analyst</b></p><p></p><p><b>
Position Overview</b></p><p></p><p>
Quality of Care Groupers development team implements and manages a key healthcare software that helps accurately access health care risk for individuals and groups, recognizes comorbidities, complications, and treatments that dramatically change the patient's clinical profile, health care utilization, and costs among other key benefits. This software is implemented over an ever changing and emerging technical landscape.</p><p></p><p>
As a member of our team, the Software Engineer Lead Analyst will need to understand the functionality, business needs in a fast paced, collaborative, inclusive, and iterative high-performance, high-frequency enterprise technology environment. This role entails collaborating closely with business product owners and peers to build solutions required to implement the Episodic grouper models in a cost effective, optimized and sustainable manner for consumption by various analytical users and teams.</p><p></p><p>
The Software Engineer Lead Analyst should demonstrate significant creativity, foresight, and sound judgment in the conception, planning, and execution of initiatives.</p><p></p><p>
Additionally, the Lead Analyst needs to stay informed about the latest advancements in technology (AWS), including AI and machine learning, to enhance both existing and new automation solutions. These solutions are designed to optimize production costs while facilitating the addition or updating of features aimed at improving the overall software development lifecycle experiences.</p><p></p><p><b>
Responsibilities</b></p><ul><li>
Provide comprehensive consultation to business unit and IT management, as well as personnel, regarding all facets of application development, testing and automation solutions across diverse development environments.</li><li>
Provides strategic vision in architectural design and Test Automation guidance for the team, emphasizing a thorough evaluation of the quality attributes of a software system. This includes considerations for smoke, functional, regression, rather than focusing solely on the functionality of individual features. Additionally, actively oversees and manages the design of supported automation solutions.</li><li>
Conduct comprehensive research and evaluation of all potential solutions to recommend the most efficient and cost-effective automation solution that can be reused with an enterprise mindset, facilitating scalability for both existing and new applications with minimal modifications.</li><li>
Ensures that engineering solutions are aligned with the overall Cloud Technology strategy while addressing all application requirements.</li><li>
Demonstrate industry-leading technical abilities that enhance product quality and optimize day-to-day operations.</li><li>
Understand how changes impact work upstream and downstream including various back end and front-end architectural modules.</li><li>
Enhance personnel effectiveness using heat matrices to prioritize Quality and Development Engineering resources on high-impact interfaces while identifying areas of lesser focus.</li><li>
Develop and implement automation solutions to improve engineering and operational efficiency.</li><li>
Troubleshoot and optimize automated solutions and related artifacts to ensure seamless execution in CI/CD pipelines and on local machines, minimizing software and package dependencies or conflicts to reduce cycle time.</li><li>
Execute on a strategy to hand over the automation solutions to every Agile teams for adoption and use within their areas of focus, requiring zero maintenance and minimal effort for any enhancements without delving into coding.</li><li>
Encouraging and building automated processes wherever possible.</li><li>
Recognized internally as a subject matter expert.</li></ul><p></p><p><b>
Qualifications</b></p><p></p><p><b>
Required Skills:</b></p><ul><li>
Demonstrated experience in a technical engineering role.</li><li>
Excellent knowledge and hand on experience delivering projects using AWS Services such as Databricks, Terraform, Lambdas, S3, SNS, GitHub, Jenkins, CloudWatch, Apache Airflow.</li><li>
Strong hands-on development experience with Sql or pyspark framework.</li><li>
Familiarity with contemporary delivery practices, including DevOps, continuous deployment, continuous integration, continuous testing, behavior-driven development, and specification by example.</li><li>
A strong foundation and practical experience in programming languages, particularly Python are essential.</li><li>
Understanding and experience with Agile development methodology and concepts is preferred.</li><li>
Background in US Healthcare Industry will be advantageous.</li></ul><p></p><p><b>
Required Experience &amp; Education:</b></p><ul><li>
A Bachelor's degree in Computer Science or a related field is required.</li><li>
5 - 8 years of professional experience in Software Development on cloud platforms is required.</li><li>
At least 3 years of experience in Agile methodologies is required.</li><li>
Familiarity with an onshore/offshore operational model is essential.</li><li>
Demonstrated experience in the cloud architecture, design, development and cost optimization of large-scale enterprise application solutions is required.</li></ul><p></p><p><b>
Desired Experience:</b></p><ul><li>
AWS Cloud Practitioner or higher certifications will be preferred.</li><li>
Proficient in triaging and identifying functional issues, including root cause analysis, connection problems, and application bottlenecks.</li><li>
Providing coaching and guidance to team members.</li></ul><p></p><p><b>
Location &amp; Hours of Work</b></p><ul><li>
Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate</li><li>
Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)</li></ul><p><b>
Equal Opportunity Statement
</b></p><p><i>Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.</i></p><p></p><p><b>
About Evernorth Health Services</b></p><div><div><div><div><div><div><div><p>
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.</p></div></div></div></div></div></div></div></div>

Software Engineering Lead Analyst - HIH - Evernorth

<div><p><b>Software Engineering Senior Analyst</b></p><p><b><br>
Position Overview</b></p><p></p><p>
The job profile for this position is Software Engineering Senior Analyst, which is Individual Contributor Career Track Role.</p><p>
Excited to grow your career?</p><p>
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</p><p></p><p>
Our people make all the difference in our success. This role will be a React Native and Web Engineer who has experience building mobile (iOS/Android) and web applications and deploying on AWS infrastructure using the technologies listed below. They are expected to work closely with Subject Matter Experts, developers, technical project managers, principal engineers and business stakeholders to ensure that application solutions meet business/customer requirements.</p><p></p><p><b>
Responsibilities</b></p><p></p><ul><li>Design and build cross&#8209;platform mobile applications with React Native and responsive web features with React/TypeScript.</li><li>Integrate with REST/GraphQL backends, and implement offline storage and sync, deep links, and push notifications.</li><li>Own mobile release workflows (TestFlight/App Store, Play Console), and monitor crashes and performance.</li><li>Use AWS services for auth, storage, and APIs (Cognito, AppSync/API Gateway, S3, Lambda, SNS/SQS).</li><li>Write unit and UI tests, automate build pipelines, and participate in code reviews and mentoring.</li><li>Collaborate with Design and Product to deliver accessible, performant, and secure mobile/web experiences.</li><li>3-5 years of experience</li></ul><p></p><p><b>
Qualifications</b></p><p></p><p><b>
Required Skills:</b></p><ul><li>React Native, React, and TypeScript/JavaScript, with strong knowledge of iOS and Android platforms.</li><li>Mobile UI/UX patterns, navigation, and animations, and familiarity with native modules and bridging is a plus.</li><li>Integrations with REST/GraphQL, plus offline storage, push notifications, and deep linking.</li><li>AWS for mobile/web: S3, Lambda, SNS/SQS, Cognito, AppSync/GraphQL or API Gateway.</li><li>Testing with Jest and React Native Testing Library, CI for mobile builds, and Git/GitHub workflows.</li><li>Good knowledge in Healthcare and Pharmacy Benefit Management</li></ul><p></p><p><b>
About Evernorth Health Services</b></p><div><div><div><div><div><div><div><p>
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.</p></div></div></div></div></div></div></div></div>

Software Engineering Senior Analyst - HIH - Evernorth

<div><p>About Evernorth:<br>
Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.<br>
ROLE SUMMARY:<br>
Evernorth Accountable Care (ENAC) program is looking for a dynamic, resourceful and tech-savvy individual to strategize, plan and support high quality and complex integration testing deliverables. The program uses the current state Technology architecture and cloud-based solutions and working through an aggressive delivery plan. The position requires good experience of UI, API and Data validation skills. The position also requires integrated test planning and execution experience, excellent interpersonal and communication skills. This position also includes report and metrics analysis, performance analysis, and support of company policies and procedures as required.<br>
RESPONSIBILITIES:<br>
Drives value to the program by creating and sharing related functional and IT technical knowledge with team members and enable them support business strategy and goals<br>
Familiar with Agile Framework (SAFe) process and procedures, creation and update of user stories, tasks, WIP, and implementation of assigned work efforts<br>
Good organizational, time management and customer service skills; with the ability to work rapidly and meet deadlines<br>
Maintain and adhere to security compliance standards, including but not limited to: HIPAA, PII, PCI, SOC, etc.<br>
Identify, develop, and implement continual process improvement opportunities and automation development<br>
QUALIFICATIONS:<br>
Years experience &ndash; 5 - 8<br>
Agile (SAFe) with SCRUM Methodology<br>
EDI Claims Processing in Health insurance domain<br>
Familiar with Provider demographics, Provider networks &amp; Provider affiliations<br>
Hands on Experience with AWS Cloud applications<br>
Design and Review test strategies, specifications, and test plans for health services related testing scenarios<br>
Document and devise test instances to be logged in JIRA and Zephyr appropriately<br>
Understand and support AWS components, APIs and relational Databases validations, including data ingestion pipelines and CI/CD process<br>
Implementing automation best practices for product development, deployment Infrastructure and Docker container management<br>
Good understanding of Cloud Infrastructure to build Test scenarios<br>
Experience in testing Application with backend interactions with Cloud platforms and their integration with Enterprise systems<br>
Strong personal planning and organizational skills<br>
Willingness to learn new things and develop knowledge / understanding<br>
REQUIREMENTS:<br>
College degree with experience in Computer Science and / or Information Technology / Project Management<br>
5+ Years&rsquo; experience in Functional testing, Integrated testing, Automation Tools, Test Data delivery and / or technical support preferably in the Healthcare Industry<br>
Strong innovation and problem resolution skills<br>
Drive for self-development and service improvement<br>
High Integrity, ethics and values</p><p></p><p><b>
About Evernorth Health Services</b></p><div><div><div><div><div><div><div><p>
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.</p></div></div></div></div></div></div></div></div>

QA & Testing Lead Analyst - HIH - Evernorth

<div><p>The Associate Advisor will be working as Db2 z/OS Database Administrator focuses on DBA matters and provides counsel and advise to management</p><p></p><p><b>
About Evernorth Health Services</b></p><div><div><div><div><div><div><div><p>
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.</p></div></div></div></div></div></div></div></div>

Infrastructure engineering Associate Advisor - HIH - Evernorth

<div><p>The Lead Analyst will be working as Db2 z/OS Database Administrator focuses on DBA matters and coordinates with senior DBAs</p><p></p><p><b>
About Evernorth Health Services</b></p><div><div><div><div><div><div><div><p>
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.</p></div></div></div></div></div></div></div></div>

Infrastructure Engineering Lead Analyst - HIH

Join The Cigna Group and explore 18   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.