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The Cigna Group

The Cigna Group is a global health company dedicated to improving the health and vitality of individuals and communities. Through its divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing the lives of its clients, customers, and patients by evolving its capabilities and addressing the challenges within the healthcare system. With over 230 years of history, Cigna is committed to making a positive impact through innovative solutions and community engagement.

<div>About Cigna Healthcare<h3 class="jobSectionHeader">
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.</h3><h3 class="jobSectionHeader">
Our mission is to improve the health, well-being, and peace of mind of those we serve.</h3><h3 class="jobSectionHeader">
Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance.</h3><h3 class="jobSectionHeader">
We're looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first.</h3><h3 class="jobSectionHeader">
At Cigna, you'll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life's key moments, your work will matter.</h3><h3 class="jobSectionHeader">
Grow with us-and help shape the future of healthcare.</h3>
Purpose of this Role<ul><li>
The Lead AI Architect (AI) is responsible for defining, adopting, and assuring AI-enabled data architectures that are commercially viable, technically robust, and aligned to Cigna&rsquo;s enterprise and data strategy.</li><li>
As part of the International Health Global Architecture function, this role sets architectural direction and ensures strategic priorities are realised through data and AI delivery.</li><li>
This role will drive innovation, productivity and operational improvements, and customer experience transformation by applying modern AI architecture in a secure, scalable, and responsible manner.
</li><li>This role collaborates closely with business leaders, product teams, engineering, and third-party partners to ensure data and AI investments deliver measurable value while meeting regulatory, operational, and security requirements.</li></ul>
Main Duties / Responsibilities
Strategy &amp; Architecture Leadership<ul><li>
Architect and own enterprise-scale Generative AI platforms supporting multiple business use cases, including internal pilots, automation assistants, knowledge discovery, and customer-facing AI experiences.</li><li>
Define and maintain reference target-state data and AI architectures for International Markets, aligned to enterprise architecture standards and data strategy.</li><li>
Act as a senior architectural authority for AI-enabled data solutions, ensuring consistency, reuse, and long-term sustainability across the landscape.</li><li>
Advocate for AI-driven data design, embedding modern AI and analytics patterns into enterprise data platforms and services.</li><li>
Maintain an active awareness of emerging trends in data architecture, AI/ML, and enterprise technology, assessing their potential impact and value for Cigna, advising senior leadership on AI strategy, feasibility and adoption paths.</li></ul>
AI Architecture<ul><li>
Define architectural patterns and standards to support AI model lifecycle management, AI and data pipelines, feature engineering, and associated design artefacts.</li><li>
Architect and own enterprise-scale Generative AI platforms supporting multiple business use cases, including internal pilots, automation assistants, knowledge discovery, and customer-facing AI experiences.
</li><li>Define and maintain reference architectures and design patterns for LLM-based applications, covering model access, orchestration, retrieval, prompt management, evaluation, and observability.
</li><li>Ensure that AI architectures support the needs of data science, analytics, and AI use cases, including scalability, performance, data quality, and governance.</li><li>
Work with Solution Architects and engineering teams to translate business and technical requirements into coherent end-to-end data and AI solution designs.</li></ul>
Delivery &amp; Governance<ul><li>
Participate across the full delivery lifecycle, from early concept shaping and investment cases through to design assurance and governance during build and implementation.</li></ul><ul><li>
Provide architecture governance through design reviews, standards definition, and participation in architecture review and approval forums.</li><li>
Capture and manage architectural risks, issues, and assumptions, articulating their financial, operational, and delivery impacts.</li><li>
Support sponsors in the creation of well-rounded and compelling business cases for data and AI-led change.</li></ul>
Stakeholder &amp; Commercial Leadership<ul><li>
Proactively engage with stakeholders across Business, IT, and third-party partners to ensure solutions are cost-effective, appropriate, and aligned to business outcomes.</li><li>
Take a lead role in the selection and assessment of third-party data and AI solutions, establishing and maintaining effective supplier and partner relationships where required.</li><li>
Apply strong commercial awareness, including financial planning, budgeting, and cost-benefit considerations, in architectural decision-making.</li></ul>
Capability Building &amp; Mentoring<ul><li>
Provide high-level mentoring and guidance to architects, design, and development teams to embed data and AI principles, standards, and best practices.</li><li>
Take a lead role in the selection and assessment of third-party data and AI solutions, establishing and maintaining effective supplier and partner relationships where required.</li><li>
Contribute to the maturity of Cigna&rsquo;s data and AI architecture capability through knowledge sharing, standards development, and continuous improvement.</li><li>
Apply strong commercial awareness, including financial planning, budgeting, and cost-benefit considerations, in architectural decision-making.</li></ul>
Skills &amp; Experience
Essential Experience<ul><li>
Demonstrated expertise in architecting and leading large-scale AI initiatives, taking solutions from proof of concept through to successful production deployment.</li><li>
Deep understanding of architectural considerations and trade-offs in AI and machine learning projects, built through hands-on delivery experience.</li><li>
Experience working effectively within globally distributed teams and complex stakeholder environments.</li></ul>
Generative AI &amp; Core Concepts:<ul><li>
Large Language Models (LLMs), embeddings, prompt engineering - Retrieval-Augmented Generation (RAG), Knowledge bases and Multimodal embeddings</li><li>
Agentic AI workflows and tool calling - Model Context Protocol (MCP) concepts and context management</li><li>
Knowledge on foundational models and inference profiles, regional hosting and restrictions of various models and be able to identify the right model for the right requirements.</li></ul>
AI Architecture &amp; Tooling<ul><li>
Awareness of AI Gateway / model access layer design and access controls on the gateways.</li></ul><ul><li>
Proficiency in designing and implementing AI Gateway/model access layers to facilitate secure and scalable access to AI models.</li><li>
Experience in architecting solutions with vector databases and semantic search for efficient retrieval of information from large volumes of unstructured data.</li><li>
Skilled in leveraging document intelligence platforms (e.g., Azure Form Recognizer, AWS Textract, Google Document AI) for document classification, data extraction, and entity recognition from varied formats including scanned documents, PDFs, and handwritten forms.</li><li>
Knowledge of Intelligent Document Processing (IDP) solutions for automated ingestion, parsing, and validation of unstructured documents, ensuring accurate routing of documents to appropriate business workflows.</li><li>
Familiarity with workflow orchestration frameworks (such as LangChain, LangGraph, or equivalent) to automate end-to-end document processing pipelines, including document routing, exception handling, and integration with downstream systems.</li><li>
Understanding of optical character recognition (OCR), natural language processing (NLP) techniques, and entity linking for extracting actionable insights from diverse data types.</li><li>
Awareness of data validation, quality checks, and document lifecycle management best practices to ensure compliance and reliability in document processing solutions.</li></ul><ul><li>
End-to-end AI pipelines: ingestion, retrieval, generation, evaluation and rollout.</li><li>
Familiarity with AI governance, model lifecycle considerations, and responsible use of data and AI, particularly within regulated environments.</li></ul>
Qualifications<ul><li>
Advanced degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.</li><li>
10+ years of experience building and architecting large-scale software or AI systems in medium-to-large enterprises.</li><li>
5+ years of experience with AI/ML, NLP, or Generative AI</li><li>
Experience working in regulated or compliance-sensitive environments (e.g., healthcare, finance, insurance, global enterprises).</li><li>
Strong communication skills with the ability to influence technical and non-technical stakeholders, with English at C2 level.</li></ul>
Why You'll Love Working here<ul><li>
Competitive salary</li><li>
Multicultural and hybrid working environment</li><li>
Private Medical Insurance</li><li>
Employee Wellbeing Benefits</li><li>
Educational Development Program</li></ul>
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Lead AI Architect

<div>Help us lead what&rsquo;s next.
Are you energized by solving complex problems, improving reliability at scale, and leading teams that make a meaningful impact? As a Software Engineering Senior Manager, you will lead the technology platform that supports critical pharmacy fulfillment operations for Home Delivery, Accredo, and Express Scripts Specialty Distribution Services. This is an opportunity to modernize systems, strengthen operational excellence, and develop a high-performing team while helping deliver exceptional service to the people who depend on us every day.
Responsibilities<ul><li>
Lead the strategy, stability, security, and performance of the Safire application platform and related pharmacy technology solutions.</li><li>
Drive operational excellence by improving platform resiliency, scalability, availability, and supportability.</li><li>
Partner with Product Owners, engineers, and automation teams to prioritize work, improve service delivery, and accelerate modernization efforts.</li><li>
Evaluate and champion innovative technologies, including cloud and AI-enabled solutions, to enhance business outcomes and operational efficiency.</li><li>
Serve as a trusted advisor to business and IT leaders, aligning technology solutions with enterprise standards and strategic goals.</li><li>
Lead production incident response, root cause analysis, and prevention strategies that reduce risk and improve customer experiences.</li><li>
Build, coach, and develop a high-performing team of 8&ndash;15 professionals, fostering accountability, collaboration, continuous learning, and career growth.</li><li>
Establish and monitor key performance indicators that measure platform health, service quality, and operational effectiveness.</li><li>
Drive process improvement initiatives, change management practices, and production governance activities that strengthen delivery outcomes.</li><li>
Create an environment where teams are empowered to solve problems, innovate, and continuously improve.</li></ul>
Required Qualifications<ul><li>
Minimum 8 years of experience in software engineering, application support, production systems, or related technology roles.</li><li>
Minimum 3 years of experience leading technical, engineering, or application support teams.</li><li>
Experience supporting complex enterprise applications in a production environment.</li><li>
Knowledge of cloud platforms such as AWS or OpenShift.</li><li>
Experience with Microsoft C#.NET, C++, Angular, Oracle, and Microsoft SQL Server.</li><li>
Demonstrated success diagnosing, resolving, and preventing complex production issues.</li><li>
Experience with incident management, root cause analysis, and operational problem solving.</li><li>
Experience working within Agile delivery frameworks.</li><li>
Strong communication and relationship-building skills with technical and non-technical stakeholders.</li><li>
Ability to manage competing priorities and make sound decisions in fast-paced, high-impact situations.</li></ul>
Preferred Qualifications<ul><li>
Bachelor&rsquo;s degree.</li><li>
Experience with AI technologies and automation solutions.</li><li>
Experience supporting manufacturing, fulfillment, or pharmacy-related systems.</li><li>
Experience with release management, change management, and production governance.</li><li>
Growth mindset with a passion for continuous improvement, innovation, and team development.</li></ul> 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 138,100 - 230,100 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan. 
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. 
 
 
 
 
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Software Engineering Senior Manager - Hybrid

Cigna, a leading Health Services company, is looking for an exceptional Full Stack Engineer in our Behavioral Health organization. The Full Stack Engineer is responsible for the delivery of a business need starting from understanding the requirements to deploying the software into production. This role requires you to be fluent in some of the critical technologies with proficiency in others and have a hunger to learn on the job and add value to the business. Critical attributes of being a Full Stack Engineer, among others, are ownership, eagerness to learn an open mindset. In addition to delivery, the Full Stack Engineer should have automation first and continuous improvement mindset. Person should drive the adoption of CI/CD tools and support AI‑assisted development tools to enable rapid, high‑quality delivery.
 
Responsibilities: 
<ul>
<li>Collaborate with business stakeholders, product owners, and technical leadership to gather, analyze, and translate requirements into scalable application solutions.</li>
<li>Design and develop modern applications following best practices in performance, accessibility, and usability.</li>
<li>Apply strong software architecture design principles to deliver reusable code, intuitive interfaces and consistent design systems.</li>
<li>Design, develop, and maintain backend services and RESTful APIs using Java and Spring Boot.</li>
<li>Build cloud‑native applications on AWS and Openshift/Kubernetes, leveraging managed services and best practices for scalability, reliability, and security.</li>
<li>Leverage AI‑assisted development tools (e.g., Cursor, Devin AI, Claude Code, GitHub Copilot) to:</li>
<li>Accelerate feature development and prototyping.</li>
<li>Improve code quality, refactoring, and documentation.</li>
<li>Assist with debugging and test generation.</li>
<li>Automate repetitive engineering tasks.</li>
<li>AI Prompting Context Engineering.</li>
<li>Vibe Coding Rapid Iteration.</li>
<li>Integrate applications with Oracle, DynamoDB databases, including schema design, query optimization, and transactional consistency.</li>
<li>Implement secure authentication and authorization for web applications and APIs.</li>
<li>Design and maintain CI/CD pipelines to automate build, test, and deployment workflows.</li>
<li>Deploy and manage applications using containerization and cloud‑based infrastructure as required.</li>
<li>Supporting legacy applications involves updating frameworks and libraries to enhance security, performance, and compatibility.</li>
<li>Monitor application health, performance, and logs; proactively identify and resolve issues.</li>
<li>Participate actively in Agile ceremonies: planning, grooming, standups, demos, and retrospectives.</li>
<li>Conduct code reviews and enforce engineering best practices across frontend, backend, and cloud components.</li>
<li>Continuously evaluate and adopt modern frameworks, cloud services, and AI‑driven engineering practices to improve delivery speed and quality.</li>
</ul>
Experience Required: 
<ul>
<li>5 - 8 years of software development experience, frontend and backend</li>
<li>Strong backend development experience using Java and Spring Boot, including:</li>
<li>REST API design and implementation</li>
<li>Microservices‑based architectures</li>
<li>Strong understanding of version control (Git) and collaborative development workflows.</li>
<li>Strong frontend development expertise</li>
<li>Modern JavaScript / TypeScript.</li>
<li>Component‑based architecture.</li>
<li>HTML5, CSS3, responsive design.</li>
<li>Strong AWS or Openshift/Kubernetes cloud development experience</li>
<li>EC2, S3, RDS, DynamoDB</li>
<li>Lambda, ECS/EKS</li>
<li>IAM, CloudWatch, API Gateway</li>
<li>Experience designing and maintaining CI/CD pipelines using tools such as:</li>
<li>Git, Jenkins, GitHub Actions, ArgoCD.</li>
<li>Experience with DevOps practices, containerization (Docker), and cloud‑native deployment patterns.</li>
<li>Mandatory hands‑on experience using AI‑assisted development tools such as Cursor, Devin AI, Claude Code, GitHub Copilot or equivalent for rapid development and code quality improvement.</li>
</ul>
Experience Desired: 
<ul>
<li>Experience with microservices, event‑driven architectures, or messaging systems.</li>
<li>Knowledge of application security best practices (OAuth, JWT, secure API design).</li>
<li>Experience with automated testing frameworks (JUnit, Mockito, Cypress, Playwright, etc.).</li>
<li>Knowledge and/or experience with Health care information domains preferred</li>
</ul>
Education and Training Required: 
<ul>
<li>Bachelor’s degree (or equivalent) required.</li>
</ul>
Primary Skills: 
<ul>
<li>Java, Spring Boot, Hibernate, Oracle, Kafka, Struts, TopLink, AI automation, IBM MQ, TypeScript, Angular, React, HTML/CSS, JavaScript, Rest APIs, AWS, Lambda, SQS, EC2, DynamoDB, Git, CI/CD, Eclipse, ESP, JBOSS.</li>
</ul>
Additional Skills: 
<ul>
<li>AWS, Git, Lambda, design patterns.</li>
<li>Design and architect the solution independently and deliver to production with AI automation mindset.</li>
<li>Take ownership and accountability.</li>
<li>Assist with Cloud Center of Excellence (CoE) and Cigna Information Protection (CIP) on application and design reviews to ensure successful Production deployments.</li>
<li>Have a quality mindset, not just code quality but also to ensure ongoing application/data quality by monitoring data to identify problems before they have business impact</li>
<li>Take risks and champion new ideas.</li>
</ul>
About Evernorth Health Services
 Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Software Engineering Lead Analyst - HIH - Evernorth

<div><div><div>Join a team that keeps people connected and productive every day. As a Technical Support Analyst, you will play a key role in delivering reliable, high-quality technology experiences. You&rsquo;ll solve problems, improve systems, and build trust with end users by providing fast, effective support across devices and networks. This is a hands-on role where your expertise directly impacts business performance and user satisfaction.</div></div><div><div><div><div><div><div><div><div><div>
Responsibilities<ul><li>
Deliver timely resolution of end-user issues across desktop, laptop, mobile, and network environments, improving system uptime and user productivity</li><li>
Install, configure, and maintain Windows and Mac devices, peripherals, and standard applications to ensure consistent performance</li><li>
Monitor and troubleshoot hardware, software, and LAN issues; identify root causes and implement solutions that reduce repeat incidents</li><li>
Manage service requests and incident queues, meeting service level commitments and maintaining accurate documentation in the ticketing system</li><li>
Partner with internal teams and external vendors to restore service quickly and improve support processes</li><li>
Escalate complex issues appropriately while ensuring clear communication and follow-through with stakeholders</li><li>
Support infrastructure activities, including device deployments, upgrades, and site-specific technology projects</li><li>
Maintain accurate inventory tracking for hardware assets, supporting lifecycle management and operational efficiency</li><li>
Enhance user experience by setting clear expectations, providing proactive updates, and delivering strong customer service</li><li>
Follow established processes and recommend improvements to documentation and workflows to drive standardization and efficiency</li><li>
Contribute to project execution by completing assigned tasks on schedule and supporting broader IT initiatives</li><li>
Participate in on-call rotation to ensure continuous support, including evenings and weekends as needed</li></ul>
Required Qualifications<ul><li>
3+ years of experience supporting PC/LAN environments in a technical support role</li><li>
Hands-on experience troubleshooting Windows and/or Mac operating systems, hardware, and peripheral devices</li><li>
Working knowledge of networking fundamentals, including switches and data networks</li><li>
Experience managing and resolving service requests using a ticketing system</li><li>
Strong problem-solving skills with the ability to diagnose and resolve technical issues independently</li><li>
Effective communication skills with a focus on delivering excellent customer service</li><li>
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment</li><li>
Experience working with standard IT processes, escalation procedures, and service level agreements</li></ul>
Preferred Qualifications<ul><li>
Bachelor&rsquo;s degree in Information Technology or related field</li><li>
Familiarity with IP telecommunications and audio-visual systems</li><li>
Experience supporting mobile devices and enterprise applications</li><li>
Exposure to IT inventory management and asset tracking systems</li><li>
Continuous learning mindset, including participation in training or technical certifications</li><li>
Experience collaborating across teams and supporting distributed or multi-site environments</li></ul></div></div></div></div></div></div></div></div></div> 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 28 - 43 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan. 
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. 
 
 
 
 
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Technical Support Analyst - Express Scripts - OnSite

<div><div>POSITION SUMMARY:<div><div><div><div><div><div><div><div><div><ul><li>
Must be located within driving distance of the Whitestown, Indiana office as this position is mainly remote/work from home, but attendance for training and meetings in-person as necessary is required.</li><li>
Must be able to work Monday - Friday for an 8-hour shift with flexibility to start workday between 6am - 9am EST.</li></ul>
Join our Accounts Receivable team that supports Accredo Specialty Pharmacy as a Billing &amp; Reimbursement Representative. In this role, you will utilize advanced knowledge to prepare and review claims approaching timely filing to ensure billing accuracy and to edit, bill and collect payment on outstanding claims in pursuit of reducing the company's accounts receivable. The qualified candidate must have a complete understanding of the billing and collection processes and require little supervision for routine work.
ESSENTIAL FUNCTIONS:<ul><li>
Prepare and review claims to ensure billing accuracy according to payor requirements, including but not limited to codes, modifiers, pricing, dates and authorizations</li><li>
Pursue collection activities to obtain reimbursement from patients and/or payors</li><li>
Contact payors to request overrides, retro authorizations, additional documentation, window extensions, etc. to ensure invoice has necessary elements for reimbursement or to work a rejected claim (denial)</li><li>
Frequent follow up with payers and/or patients on outstanding accounts</li><li>
Respond to billing inquiries and questions relating to patient accounts</li><li>
Help with special projects when needed</li></ul>
QUALIFICATIONS:<ul><li>
Must be local to Whitestown, Indiana &amp; willing and able to come onsite as needed for training and meetings</li><li>
Must be able to work an 8 hour shift Monday - Friday with flexibility to start workday between 6am - 9am EST</li><li>
High school diploma or GED required</li><li>
2+ years relevant experience - billing, reimbursement, collections preferred</li><li>
Healthcare, insurance, pharmacy knowledge highly preferred</li><li>
PC Skills including Microsoft Outlook, Excel, Word</li><li>
Strong written &amp; verbal communication skills</li><li>
Strong critical thinking &amp; investigative skills</li><li>
Detail oriented and strong organizational skills</li><li>
Self-starter and team player</li><li>
Focus on quality and service</li><li>
Demonstrated ability to meet multiple deadlines and manage a heavy workload</li><li>
Integrity to handle sensitive or confidential information is critical</li></ul></div></div></div></div></div></div></div></div></div></div> 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Billing & Reimbursement Representative - Whitestown, Indiana, USA

<div>Located in Waltham, MA, we are currently looking to add to our team of experienced Pharmacy Technicians!
The Pharmacy Fulfillment Technician, under the supervision of a Pharmacist, is responsible for ensuring the correct and safe dispensing of prescription medications. The ideal candidate will possess strong skills in customer service, communication, and problem solving, and will exhibit excellent attention to detail, flexibility, and a willingness to learn and be a team player in our
 
fast-paced, rewarding work environment.
Responsibilities
<ul><li>Pick medication orders .</li><li>
Pack and shipping orders.</li><li>
Complete patient pick-ups.
</li><li>Other pharmacy tasks as needed to ensure accuracy and a positive patient experience.</li></ul>
 Requirements
<ul><li>Current and valid State of MA Pharmacy Technician License preferred but will consider an active MA Pharmacy Technician Trainee license with the requirement to obtain MA Pharmacy Technician State license within 12 months .
</li><li>CPhT License a plus.</li><li>
Minimum 1 year experience as a fulfillment pharmacy technician preferred.</li><li>
Experience in specialty or mail order pharmacy a plus.</li><li>
Strong customer service skills required.</li><li>
Solid computer skills and ability to learn new systems.</li><li>
Must be able to work full time with availability during normal business hours (8:30 am to 8:00 pm Monday - Friday, 8:30 am - 5:00 pm Saturdays). Option to work 4 day 10 hour shift or a 5 day 8 hour shift.
</li><li>Once fully trained, must be able to work 1 to 2 Saturdays per month with a day off during the week.</li></ul>
What we Offer:<ul><li>
Health coverage effective day 1 (including medical, dental, vision).</li><li>
401(k) plan with company match.</li><li>
Holiday Pay and Paid Time Off.</li><li>
Career Growth and Advancement opportunities.</li></ul>
Please note: This position is fully on‑site and does not permit remote work. Any references to home‑based internet requirements do not apply to this role.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17.75 - 25 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Pharmacy Technician Associate Representative - Freedom Fertility/VFP

<div>As a Quality Review and Audit Senior Analyst (Verint/Speech), you&rsquo;ll support enterprise quality strategy through the design, automation, and optimization of quality monitoring systems using Verint, speech analytics, and AI-driven tools. You&rsquo;ll help maintain scalable Automated Quality Management programs, drive insights from speech and transcription data, and enable teams with actionable analytics and emerging tech solutions.
What you&rsquo;ll do to make a difference:<ul><li>
Build, configure, and maintain Automated Quality Management forms, questions, and scoring frameworks in Verint</li><li>
Translate business requirements into measurable quality behaviors with key stakeholders</li><li>
Test, validate, and refine automated scoring logic for accuracy</li><li>
Maintain governance and consistency across forms, KPIs, and deployments</li><li>
Support rollout, training, and adoption of AQM across business areas</li><li>
Lead all speech functionality efforts for assigned vertical (Contact Center, Specialty Services, Clinical)</li><li>
Align speech categories with operational priorities and quality goals</li><li>
Monitor category performance, refine triggers/phrases, and improve detection accuracy</li><li>
Use speech hit rate data to identify investigation opportunities</li><li>
Partner with WFO to improve transcription and data outcomes (phonetics boosting)</li><li>
Leverage Verint marketplace to explore and implement new ideas</li><li>
Develop and present storyboards by analyzing data and trends across verticals</li><li>
Support onboarding and training of new analysts (forms, alerts, categories, KPIs, thresholds)</li><li>
Build strong relationships with internal and external partners</li><li>
Creatively use data and technology to uncover opportunities and solutions</li><li>
Support rollout of new features (call recording, summarization, AI bots, transfer bots)</li><li>
Evaluate new tools and enhancements within Verint and beyond</li><li>
Partner with leadership on pilots and innovation initiatives</li><li>
Identify opportunities to reduce manual work through automation</li><li>
Create and maintain standard operating procedures</li></ul>
What you need to be successful:<ul><li>
High School Diploma or GED required; Bachelor&rsquo;s preferred</li><li>
2+ years of related experience required</li><li>
1+ years of Verint experience, specifically in tool administration, configuration, or quality form design required</li><li>
Experience supporting scalable program development or implantation preferred</li><li>
Experience with AWS and AI systems preferred</li><li>
Speech Analytics experience preferred</li><li>
Experience with Accredo, Freedom, or ESSDS pharmacy procedures preferred</li><li>
Strong math and communication skills (written and oral)</li><li>
Advanced Excel (VBA preferred)</li><li>
Proficient in Teams, OneNote, PowerPoint, SharePoint, Word,</li><li>
Outlook</li><li>
Strong process improvement and analytical skills</li><li>
Ability to turn data into actionable insights</li><li>
Strong stakeholder communication and collaboration skills</li><li>
Ability to manage multiple systems, workflows, and priorities</li><li>
Self-starter with ability to work independently or lead problem-solving efforts</li><li>
Quick learner who can adapt, prioritize, and thrive through change</li></ul> 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 58,400 - 97,400 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Quality Review and Audit Senior Analyst - Express Scripts - Remote

Join The Cigna Group and explore 20   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.