Urwah Admin

The Cigna Group

The Cigna Group is a global health company dedicated to improving the health and vitality of individuals and communities. They focus on innovative solutions and partnerships to enhance health outcomes. Their offerings include products and services under Cigna Healthcare and Evernorth Health Services, serving over 190 million customers across more than 30 countries.

<div><div><h2 class="jobSectionHeader">Job Title: Sales Operation Analyst &ndash; Specialty Pharmacy &amp; Health Systems</h2>
Reports To: Sales Administration Supervisor 
Location: Lake Mary, FL (Hybrid 3 days in office required)<h2 class="jobSectionHeader">
Job Summary</h2>
The Sales Operation Analyst supports the Specialty Pharmacy (SP) and Health Systems sales segments by providing accurate, timely, and compliant operational support. This role serves as a key liaison between Sales, internal operational teams, and external customers to ensure seamless order execution, onboarding, account maintenance, and issue resolution.
The ideal candidate demonstrates strong attention to detail, process discipline, and the ability to manage multiple priorities in a fast‑paced, highly regulated environment while maintaining a strong customer‑centric focus.<h2 class="jobSectionHeader">
Primary Responsibilities</h2><ul><li>
Process and manage sales orders and customer inquiries for Specialty Pharmacy and Health Systems accounts with a high degree of accuracy and urgency.</li><li>
Maintain and update required sales and operational trackers daily, ensuring clear documentation of status, actions taken, and next steps.</li><li>
Support onboarding of new Specialty Pharmacy and Health Systems sites, including validation of required documentation and tracking onboarding milestones through completion.</li><li>
Perform account maintenance activities such as state licensure tracking, address changes, additional location requests, and site updates.</li><li>
Prepare and distribute daily sales and order status reports, including open orders, prioritized accounts, and identified risks.</li><li>
Coordinate credit and rebill requests, working closely with Accounts Receivable, Sales, and other internal partners to ensure timely resolution.</li><li>
Monitor open orders, shipping delays, and holds; proactively escalate risks or service issues to minimize customer impact.</li><li>
Provide enhanced support for designated VIP, strategic, and high‑volume SP and Health Systems customers.</li><li>
Collaborate cross‑functionally with Sales, Pricing, Contracts, Credit, Finance, IT, and Customer Service to support operational excellence.</li><li>
Follow established standard operating procedures, audit requirements, and compliance guidelines to ensure data integrity and pricing accuracy.</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
High school diploma or equivalent required; Bachelor&rsquo;s degree preferred.</li><li>
Minimum of 2 years of experience in sales administration, order management, operations, or a related role.</li><li>
Strong attention to detail with the ability to manage multiple priorities and deadlines.</li><li>
Demonstrated experience working with sales trackers, order management systems, and reporting tools.</li><li>
Proficiency in Microsoft Excel, Outlook, and collaboration platforms.</li><li>
Strong written and verbal communication skills with the ability to interact professionally with internal and external stakeholders.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Experience supporting Specialty Pharmacy and/or Health Systems sales segments.</li><li>
Experience in a healthcare, pharmaceutical, or highly regulated environment.</li><li>
Familiarity with pricing accuracy, audit processes, and compliance‑driven workflows.</li><li>
Experience supporting VIP or strategic customer segments.</li></ul><h2 class="jobSectionHeader">
Core Competencies</h2><ul><li>
Operational excellence and process adherence</li><li>
Strong analytical skills</li><li>
Proactive issue identification and escalation</li><li>
Cross‑functional collaboration</li><li>
Customer‑focused mindset</li><li>
Ability to thrive in a fast‑paced, deadline‑driven environment</li></ul><h2 class="jobSectionHeader">
Work Environment</h2><ul><li>
Hybrid office environment (as applicable)</li><li>
Collaboration across multiple departments and sales segments</li><li>
High volume of time‑sensitive requests requiring accuracy and discretion</li></ul></div> 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Sales Operation Analyst – Specialty Pharmacy & Health Systems

<div>This is a remote Staff Pharmacist Patient Consultation position. Candidates must reside and be licensed in one of the following states: Arizona, Florida, Indiana, Ohio or Tennessee and preferably reside within an hour of our local sites.
<ul><li>During the 8-week training period, the hours are Monday through Friday 9 am -5:30 pm ET.</li></ul>
Once training is completed, shifts are as follows:<ul><li>
Monday-Friday: 11:30 am -8 pm EST, with one evening per week 2:30 pm -11 pm EST including one Saturday shift every 4 weeks.</li><li>
For AZ candidates: Monday-Friday: 9:30 am -6 pm AZ time (Winter) and 8:30 am -5 pm AZ time (Summer) with one evening per week 2:30 pm -11 pm EST including one Saturday shift every 4 weeks.</li></ul>
POSITION SUMMARY
The Staff Pharmacist interprets physicians&rsquo; prescriptions, contacts doctors or other prescribers and/or patients to verify information on prescriptions and expedite processing of order. The Staff Pharmacist may track order status and outstanding issues as well as consult with patients regarding the use of medications and potential drug interactions. This individual may take calls from customers regarding lost orders or dispensing errors, maintain daily production, quality and service levels, vary work priorities and activities to accommodate business needs. The Staff Pharmacist may also train less experienced pharmacists.
ESSENTIAL FUNCTIONS<ul><li>Consult with patients regarding the use of medications and potential drug interactions.</li><li>Contact physicians for new and/or transfer authorization.</li><li>Collaborate with physicians to convert prescriptions to generic or preferred drugs whenever possible.</li><li>Interpret physicians&rsquo; or prescribers&rsquo; prescriptions.</li><li>Contact doctors and/or patients to verify information on prescriptions such as drug strength, prescription sig., and drug name in order to expedite processing of orders.</li><li>Provide oversight and quality assurance to pharmacy technicians.</li><li>Verify and confirm validity of controlled substances.</li><li>Verify prescription information entered in the system by data entry or order entry.</li><li>Back up other pharmacists as needed, perform additional duties as assigned by management, or train less experienced pharmacists.</li></ul>
QUALIFICATIONS<ul><li>Bachelor's degree in Pharmacy required, PharmD preferred</li><li>Current active resident pharmacist license in good standing.</li><li>Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve issues.</li><li>Good oral and written communication skills.</li><li>Ability to read and interpret prescriptions.</li><li>Strong focus on customer service, quality and accuracy.</li><li>Ability to manage timelines and meet tight client deadlines.</li><li>Ability to adapt in a changing environment.</li><li>Ability to work a flexible schedule for peak volume times.</li></ul>
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 54 - 91 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Staff Pharmacist - Accredo - Remote (AZ, IN, TN, FL or OH)

<div>The Pharmacy Technician Senior Representative role is an important part of the Express Scripts Specialty Distribution Services (ESSDS) team. This role uses a variety of skills to assist with specialty prescription processing, primarily by ensuring complete and accurate information is obtained from prescriber&rsquo;s offices. The ideal candidate will have excellent customer service and communication skills and a working knowledge of medical terminology. The ability to handle multiple tasks simultaneously and remain organized is a must.
This role is not work-site dependent which allows most work to be performed at home or on occasion at a Cigna office location.
Work Schedule:
Work Schedule will be 8 AM to 4:30 PM Monday through Friday.
Mandatory overtime may sometimes be necessary to meet business needs.
ESSENTIAL FUNCTIONS<ul><li>
Contact doctors and/or patients regarding need for complete and accurate information for prescription processing.</li><li>
Complete data entry of prescriptions after reviewing for completeness and accuracy.</li><li>
Work with pharmacists per work instructions, policy and procedures, management direction or any national or state regulations.</li><li>
Complete training on Risk Evaluation and Mitigations Strategies (REMS) program requirements</li><li>
Serve as a subject matter expert (SME) and assist with questions/issues for team members in coordination with supervisor.</li><li>
May assist with training of newly hired pharmacy technicians.</li><li>
Additional duties as assigned, may be cross trained to support other functional areas.</li></ul>
QUALIFICATIONS<ul><li>
High School diploma or GED required.</li><li>
Current Missouri Pharmacy Technician license in good standing required.</li><li>
Minimum of 2 years relevant experience, experience in a specialty pharmacy setting preferred.</li><li>
Basic working knowledge of email, Word, and general computing.</li><li>
Strong verbal and written communication skills.</li><li>
Strong attention to detail, accuracy, and quality.</li><li>
Ability to learn internal systems, processes and programs as needed.</li><li>
Problem solving and basic math skills.</li><li>
Flexible and adaptable.</li><li>
Strong time management skills.</li></ul> 
What we offer:
<ul><li>Health coverage effective day 1 (including medical, dental, vision)</li><li>
Holiday and PTO pay</li><li>
401K with company match</li><li>
Tuition reimbursement</li><li>
Growth and advancement potential</li></ul> 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Pharmacy Technician Senior Representative - Accredo- Remote, MO

<div><h1 class="jobSectionHeader">As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serves as a resource to supervisor and back up to cell owners and team members.</h1><h1 class="jobSectionHeader">
Work Schedule: Sunday to Wednesday - 5 AM to 3:30 PM</h1><h1 class="jobSectionHeader">
What you&rsquo;ll do:</h1><ul><li><h1 class="jobSectionHeader">
Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.</h1></li><li><h1 class="jobSectionHeader">
Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.</h1></li><li><h1 class="jobSectionHeader">
Effectively manages issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed.</h1></li><li><h1 class="jobSectionHeader">
Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.</h1></li><li><h1 class="jobSectionHeader">
Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material</h1></li><li><h1 class="jobSectionHeader">
Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed</h1></li><li><h1 class="jobSectionHeader">
Ensure that all team members are cross trained to cover production functions.</h1></li><li><h1 class="jobSectionHeader">
Other duties as assigned.</h1></li></ul><h1 class="jobSectionHeader">
What you need to do the job:</h1><ul><li><h1 class="jobSectionHeader">
High School diploma or equivalent experience</h1></li><li><h1 class="jobSectionHeader">
Minimum three years relevant working experience; experience in a pharmacy dispensing setting is required.</h1></li><li><h1 class="jobSectionHeader">
Pharmacy Technician license / certification / registration as required by state law.</h1></li><li><h1 class="jobSectionHeader">
General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills, preferred.</h1></li><li><h1 class="jobSectionHeader">
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.</h1></li><li><h1 class="jobSectionHeader">
Strong attention to detail with good organizational skills.</h1></li><li><h1 class="jobSectionHeader">
Good verbal and written communication skills.</h1></li><li><h1 class="jobSectionHeader">
Willingness to work a flexible schedule to accommodate heavy work volumes.</h1></li><li><h1 class="jobSectionHeader">
Ability to stand for extended periods of time.</h1></li><li><h1 class="jobSectionHeader">
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions.</h1></li></ul><h1 class="jobSectionHeader">
What we offer:
</h1><ul><li><h1 class="jobSectionHeader">Health coverage effective day 1 (including Medical, Dental and vision.</h1></li><li><h1 class="jobSectionHeader">
401(k) plan with company match.</h1></li><li><h1 class="jobSectionHeader">
Holiday Pay and Paid time off.</h1></li><li><h1 class="jobSectionHeader">
Education/Certification Program (Grow to Thrive).</h1></li><li><h1 class="jobSectionHeader">
Career Growth and advancement opportunities.</h1></li></ul><h1 class="jobSectionHeader">
Physical Requirements:</h1><ul><li><h1 class="jobSectionHeader">
Sit and/or stand for lengthy Periods.</h1></li><li><h1 class="jobSectionHeader">
Lift up to 50 lbs. occasionally and 20 lbs. frequently.</h1></li><li><h1 class="jobSectionHeader">
Perform repetitive motion with fingers, hands, and arms.</h1></li><li><h1 class="jobSectionHeader">
Work may be in confined areas close to machinery.</h1></li><li><h1 class="jobSectionHeader">
Work may be in performed in an environment with varying noise levels.</h1></li></ul><h1 class="jobSectionHeader">
Please note: This position is fully on‑site and does not permit remote work. Any references to home‑based internet requirements do not apply to this role.</h1> 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Pharmacy Operations Lead Representative - Express Scripts

<div>Role
As an Oracle Fusion Functional consultant, you will be joining the Cigna technology team responsible for building and maintaining digital applications and services supporting our rapidly growing Middle East region.
Working as a member of an agile team, you&rsquo;ll be responsible for implementing and supporting a roll out of Oracle Fusion Financials solution to support our health services and insurance businesses.
We are rapidly expanding the team to embark on a major change initiative to augment an existing application ecosystem to enable our business to expand into new markets in the MEA region and beyond. This is an exciting time to become part of the Cigna technology team, working on an initiative that is laying the foundations for our future state technology stack that will ultimately be used across our international business.
About You
You&rsquo;re an experienced Oracle Fusion Financials Functional consultant with a strong track record of delivery and experience of implementing at least 2 end to end implementations of the Fusion Financials product set. Strong experience of the following financials modules is a must (AP, AR, FA, CM, GL)
Passionate about Oracle and keep up to date with the latest enhancements, releases and future roadmaps.
The type of person that loves the challenge of solving complex technical problems by thinking outside the box.
Core responsibilities:<ul><li>
Conduct functional and technical design workshops for existing and new business requirements
</li><li>Identify business requirements and map them functionally to Oracle Fusion Cloud Financials and cross functional modules
</li><li>Work with Users &amp; other team members to configure the system and resolve the issues resulting during or post implementation
</li><li>Lead data migration, and integration activities from legacy systems to Oracle Fusion</li><li>
Impact analysis and propose solutions for the enhancement requests
</li><li>Assist business in Unit / System Integration testing
</li><li>Ensure that implementation partner is configuring the system as per agreed design
</li><li>Develop cohesive relationships with Finance, and business teams to build long-term strategies that align the design of the application with business needs.
</li><li>Collaborate with process owners and subject matter experts to match requirements with configuration settings and create use cases to test for desired application functionality.
</li><li>Understand capabilities and identify risks and opportunities of deploying new functionality
</li><li>Provide level 3 support, create and conduct instructor lead application training
</li></ul>Essential:<ul><li>
Degree in Finance, Business Management or similar.</li><li>
Minimum of 5 years' experience as an Oracle Financials consultant</li><li>
Minimum 2+ EBS implementation / support project experience</li><li>
Subject matter expert within the Oracle Fusion ERP financials Domain including (AP, AR, FA, CM, GL)</li><li>
Proficiency in Oracle E-business Tax
</li><li>Experience mentoring and sharing knowledge with colleagues, to continue to grow and develop your colleagues within the organization
</li><li>Broad knowledge and deep domain experience within the Oracle Cloud ERP product
</li><li>Ability to design and describe complex ERP (Finance and Operations) centric solutions on the Oracle Fusion platform</li></ul>
Desirable:<ul><li>
Oracle ERP Certifications is a plus. Specialization in Finance module on EBS &amp; Fusion cloud
</li><li>Experience gained within an operational finance/accounting role</li><li>
Previous Project experiences in finance transformation</li><li>
Experience working with Agile development methodologies</li></ul>
Competencies:<ul><li>
Strong stakeholders' management experience and good communication skills.</li><li>
Flexible, open mind-set and comfortable working with existing systems.</li><li>
Passionate about technology and applying it to business solutions.</li><li>
Enthusiastic and possessing a &ldquo;can do&rdquo; attitude.</li><li>
Have a track record of getting things done, within a fast-paced and changing environment.</li><li>
Creative and be good at bringing others along with you.</li><li>
Comfortable dealing with conflict.</li><li>
You will be a team player with excellent written and oral communication skills.</li></ul>
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Oracle Fusion Implementation Senior Analyst

<div><div>Village Fertility Pharmacy Group (VFP)&mdash;part of Freedom Fertility Pharmacy and the Evernorth Health Services division of The Cigna Group&mdash;supports patients on their journey to parenthood through compassionate service and expert clinical support.
As a Pharmacy Lead Technician Representative, you will provide day-to-day leadership for both Operations and Call Center teams, ensuring efficient workflows, quality outcomes, and an exceptional patient and clinic experience.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
Oversee and manage daily workflow for Operations and Call Center teams.</li><li>
Serve as a primary point of contact for team support, guidance, and escalations.</li><li>
Monitor real-time performance to ensure productivity, quality, and service standards are met.</li><li>
Manage team email communications and workflow queues.</li><li>
Track, review, and address errors; support Quality Assurance initiatives.</li><li>
Coordinate new hire training and onboarding in partnership with leadership.</li><li>
Participate in interviewing, selection, and onboarding of new team members.</li><li>
Manage and resolve patient and clinic escalations in a timely, professional manner.</li><li>
Coach, mentor, and counsel team members to drive performance improvement.</li><li>
Identify and develop team talent; contribute to goal setting and development planning.</li><li>
Deliver performance feedback, including corrective actions, performance appraisals, and improvement plans.</li><li>
Ensure adherence to operational standards, metrics, scheduling, and policies.</li></ul><h3 class="jobSectionHeader">
Qualifications:</h3><ul><li>
Will be required to obtain an active Massachusetts Pharmacy Technician License or MA Pharmacy Technician Trainee License (with ability to obtain full licensure).</li><li>
CPhT certification required and a valid Pharmacy Technician license required within the state the applicant resides( AZ, MA or IL).</li><li>
Minimum 2 years of Operations experience or equivalent leadership experience.</li><li>
Minimum 3 years of pharmacy or healthcare experience.</li><li>
Advanced knowledge of pharmacy processing systems and phone systems.</li><li>
Strong leadership, organizational, and problem-solving skills.</li><li>
Excellent communication skills with the ability to work cross-functionally with patients, clinics, and internal teams.</li><li>
Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.</li></ul><h3 class="jobSectionHeader">
Schedule &amp; Availability:</h3><ul><li>
Preferred shift: 10:30 AM &ndash; 7:00 PM (flexibility available).</li><li>
Other possible shifts include 9:30 AM &ndash; 6:00 PM and select 10-hour shifts.</li><li>
Flexibility to cover an occasional Saturday shift as needed (rare).</li></ul><h3 class="jobSectionHeader">
Work Location:</h3><ul><li>
Remote position</li><li>
Preferred states: Massachusetts, Arizona, or Illinois</li></ul></div>
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 22 - 32 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Pharmacy Technician Lead Representative - VFP- Freedom Fertility - Remote, MA, AZ, IL

<div>Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. 
Our mission is to improve the health, well being, and peace of mind of those we serve. 
Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, and the first foreign company license by Insurance Authority in KSA, is committed to delivering best-in-class health solutions aligned with Vision 2030. 
You&rsquo;ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work. 
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.<div><div><h2 class="jobSectionHeader">
About the Role</h2>
We are looking to extend our KSA team.
This role supports the delivery of clear, engaging marketing and internal communications across multiple channels in Saudi Arabia.
You&rsquo;ll contribute to content creation, campaigns, and events in a fast-paced, evolving environment where priorities may shift and follow-through matters.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Support the creation and localization of marketing and internal communications content in English and Arabic to ensure messages are clear, accurate, and culturally relevant.</li><li>
Contribute to internal communications such as newsletters, email bulletins, and town halls by drafting messages and coordinating updates.</li><li>
Help manage social media calendars, monitor engagement, and coordinate with agencies to support consistent content publishing.</li><li>
Track campaign, social media, and event performance, and prepare clear, basic reports to support ongoing improvement.</li><li>
Maintain and audit marketing collateral to ensure accuracy, compliance, and timely updates across channels.</li><li>
Support the planning and delivery of wellness events, local activations, and internal or external events, including logistical coordination.</li><li>
Contribute to product launches and digital platform rollouts by supporting content updates, internal communication, and coordination with partners, vendors, and agencies. 
</li></ul><h2 class="jobSectionHeader">
What You&rsquo;ll Bring</h2><ul><li>
A bachelor&rsquo;s degree in Marketing, Communications, or a related field.</li><li>
Around 5+ years of experience in marketing or communications.</li><li>
Strong written and verbal communication skills in both English and Arabic.</li><li>
Experience working with social media platforms and basic design tools such as Canva and PowerPoint.</li><li>
Ability to manage multiple priorities, stay organized, and see work through to completion in time-sensitive situations.</li></ul><h2 class="jobSectionHeader">
Skills</h2><h3 class="jobSectionHeader">
Soft Skills</h3><ul><li>
Clear and professional communication</li><li>
Collaboration and relationship building</li><li>
Adaptability in changing priorities</li><li>
Attention to detail and follow-through</li><li>
Willingness to learn and develop new skills</li></ul><h3 class="jobSectionHeader">
Technical / Functional Skills</h3><ul><li>
Content creation and localization (English and Arabic)</li><li>
Basic digital marketing and social media management</li><li>
Event coordination and logistical support</li><li>
Performance tracking and simple reporting</li><li>
Experience supporting product launches or digital platforms</li><li>
Familiarity with working alongside agencies or external vendors</li><li>
Knowledge of the Saudi market and cultural norm</li></ul><h2 class="jobSectionHeader">
Why Join Us</h2><ul><li>
Competitive salary and benefits package</li><li>
Multicultural and hybrid working environment with international exposure</li><li>
Private Medical Insurance and employee wellbeing benefits</li><li>
Educational Development Program to support your continued growth and learning</li></ul></div></div>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Marketing Communications Lead

Join The Cigna Group and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.