Qureos Mentor

The Condado Collection

<div>Overview:
<div>
The Condado Collection is a group of hospitality properties in Puerto Rico that includes a range of classic and modern luxury hotels offering full-service experiences, fine dining, and vibrant entertainment. Among them are Condado Vanderbilt, the standard of excellence for luxury hotels in San Juan and the Caribbean; La Concha Resort, your iconic beachfront retreat with chic style and a vibrant nightlife destination in San Juan; and Condado Ocean Club, an adults-only boutique hotel &mdash; a modern oasis in the heart of the city. The collection also includes Casino del Mar and world-renowned dining venues such as STK San Juan and Serafina.</div><div></div><div><br>
Our mission is to create meaningful experiences and inspire travel &mdash; not just for our guests, but for our team as well. We believe our team members are the key to delivering passionate and authentic hospitality. Together, we create a collection of unforgettable memories.</div><div></div><div><br>
The Talent Acquisition Manager is responsible for developing and executing comprehensive recruitment strategies to attract, hire, and retain top talent across our hotels, restaurants, and casino operations. This role partners closely with business leaders to understand workforce needs, improve hiring processes, strengthen the employer brand, and ensure an exceptional candidate experience.</div><br>
<div></div>
Key Responsibilities:
<ul><li>Develop and execute talent acquisition strategies aligned with business objectives, workforce planning, and operational needs.</li><li>
Manage the full-cycle recruitment process for management, professional, specialized, and high-volume positions across hotels, restaurants, and casino.</li><li>
Personally lead recruitment for key and hard-to-fill positions while overseeing day-to-day hiring activities.</li><li>
Supervise and provide direction to the Recruitment Coordinator, delegating administrative and recruitment support activities while ensuring timely and efficient hiring processes.</li><li>
Partner with department leaders to identify staffing needs, define position requirements, develop job descriptions, and establish effective sourcing strategies.</li><li>
Source, screen, interview, and evaluate candidates using multiple recruiting channels, including job boards, social media, employee referrals, networking, career fairs, and community partnerships.</li><li>
Manage and optimize the Applicant Tracking System (iCIMS) and ADP HRIS to ensure accurate candidate records, recruitment workflows, reporting, and compliance.</li><li>
Monitor recruitment metrics, analyze hiring trends, and recommend improvements to increase recruiting effectiveness, quality of hire, and time-to-fill.</li><li>
Build and maintain relationships with external recruiting agencies, educational institutions, workforce development organizations, and community partners to strengthen talent pipelines.</li><li>
Collaborate with Human Resources and business leaders to support onboarding, workforce planning, retention initiatives, and other HR projects as needed.</li><li>
Strengthen the company's employer brand by representing the organization at recruitment events and implementing initiatives that enhance the candidate experience.</li><li>
Ensure compliance with all applicable federal, Puerto Rico, and gaming employment regulations, as well as company policies and recruitment best practices.</li><li>
Stay informed of labor market trends, hospitality industry developments, and talent acquisition best practices to proactively address current and future staffing needs.</li></ul>
Qualifications:
<ul><li>Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field.</li><li>
Minimum of five (5) years of progressive talent acquisition experience, including at least two (2) years in a leadership or supervisory role.</li><li>
Proven talent acquisition experience within the hospitality industry, including hotels, resorts, restaurants, casinos, or other multi-unit hospitality operations.</li><li>
Demonstrated success managing both high-volume and specialized recruitment in a fast-paced, service-driven environment.</li><li>
Experience leading the full-cycle recruitment process, including sourcing, interviewing, selection, offer negotiation, and onboarding coordination.</li><li>
Experience supervising and developing recruiting staff.</li><li>
Proficiency with Applicant Tracking Systems (ATS), preferably iCIMS, and HRIS platforms such as ADP.</li><li>
Strong knowledge of federal and Puerto Rico employment laws, recruiting best practices, and compliance requirements.</li><li>
Excellent interpersonal, communication, negotiation, and stakeholder management skills.</li><li>
Strong analytical and organizational skills, with the ability to manage multiple priorities and meet hiring deadlines.</li><li>
Bilingual proficiency in English and Spanish (written and spoken) is required.</li></ul><div></div><div><br>
Benefits</div><ul><li><div>
401(k)</div></li><li><div>
Employeer Contribution to 401(k)</div></li><li><div>
Health Insurance</div></li><li><div>
Vision Insurance</div></li><li><div>
Dental Insurance</div></li><li>
Life Insurance</li><li><div>
Paid Holidays</div></li><li><div>
Employee Discount</div></li></ul><p><i>
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.</i></p></div><div></div>

Talent Acquisition Manager- The Condado Collection

<div>Overview:
<div>
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.</div><div></div><div><br>
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let&rsquo;s create a collection of memories together!</div>
Key Responsibilities:
<ul><li>The Bar Manager oversees all operations and monitors compliance with all F&amp;B policies, standards, and procedures.</li><li>
Operates all department equipment as necessary and reports malfunction.</li><li>
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.</li><li>
Develops events with specific goals and plans to prioritize, organize, and accomplish work.</li><li>
Monitors and maintains the productivity level of employees.</li><li>
Verifies that all team members/supervisors understand the brand specific philosophy.</li><li>
Maintains the operating budget and verifies that standards are followed.</li><li>
Assists supervisors in understanding team members&rsquo; ever-changing needs and expectations, and how to exceed them.</li><li>
Coordinates cleaning programs in all F&amp;B areas (e.g., General clean), identifying trends and making recommendations for improvements.</li><li>
Establishes and maintains open, collaborative relationships with employees.</li><li>
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.</li><li>
Demonstrates knowledge of the brand specific service culture.</li><li>
Serves as a role model to demonstrate appropriate behaviors.</li><li>
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers daily.</li><li>
Takes proactive approaches when dealing with guest and employee concerns.</li><li>
Responds in a timely manner to customer service department requests.</li><li>
Negotiate contracts and manage vendor relationships to optimize cost and quality.</li><li>
Recruit, hire, and train F&amp;B staff, including servers, bartenders, and support personnel.</li><li>
Provide ongoing coaching and performance feedback to ensure service excellence.</li><li>
Analyze sales trends and identify opportunities for revenue growth and cost savings.</li><li>
Ensure compliance with food safety regulations and health code standards.</li><li>
Creates new Bar menu according to cost with new trends and techniques.</li><li>
Proficiency in reservations systems and booking logistics.</li><li>
Ensure that proper security procedures are in place to protect employees, customers and company assets.</li><li>
Investigate and resolve complaints concerning food quality and service.</li><li>
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the manager.</li><li>
Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.</li><li>
Ensure adherence to quality expectations and standards.</li><li>
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.</li><li>
Perform other duties as assigned by the manager.</li></ul>
Qualifications:
<ul><li>Hospitality oriented.</li><li>
Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).</li><li>
Proven experience in food and beverage management, with a minimum of 3 years in a supervisory role.</li><li>
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.</li><li>
Excellent communication and problem-solving abilities.</li><li>
Knowledge in industry trends, techniques on beverages.</li><li>
Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.</li><li>
Flexibility to work various shifts, including weekends and holidays.</li><li>
Fully Bilingual (English/Spanish)</li></ul><div></div><div><br>
Benefits</div><ul><li><div>
401(k)</div></li><li><div>
Employer Contribution to 401(k)</div></li><li><div>
Health Insurance</div></li><li><div>
Vision Insurance</div></li><li><div>
Dental Insurance</div></li><li><div>
Paid Holidays</div></li></ul><div><i>
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.</i></div></div><div></div>

Food & Beverage Manager, Lobby Bar - Condado Vanderbilt Hotel

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The Condado Collection

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Talent Acquisition Manager- The Condado Collection

Food & Beverage Manager, Lobby Bar - Condado Vanderbilt Hotel