Abrar Admin

The Condado Plaza Hotel

<div><p>Acknowledge escorts arriving guests/customer in a friendly, courteous manner to and from their accommodations, assisting and transporting their luggage, acquaints each guest with room and features, facilities overview and outlets. Handle guests/customer correspondence and special deliveries and offer assistance, all in a professional and friendly manner in accordance with hotel standards.</p><ul><li>
Greets guests/customers immediately with a friendly and sincere welcome. Open doors for guests/customer, offer warm and sincere welcome to the hotel.</li><li>
Retrieves guest/customer items from cars, busses, vans and carts. Grasp, lift, carry and /or load luggage and packages onto a bell cart to transport items throughout hotel to designated room(s) or area.</li><li>
Navigates bell cart through public areas, guest/customer room corridors and to elevators.</li><li>
Approaches and offers luggage assistance as guests/customer arrive or depart.</li><li>
Perform room deliveries, departure letters, other amenities or gifts as needed.</li><li>
Escorts guests/customer to accommodations, visually inspects rooms and telephone and deficiencies such as towels to housekeeping immediately. Points out room features, amenities and directory for reference.</li><li>
Listens and responds to guest/customer inquiries using a positive, body language and clear speaking voice.</li><li>
Answers questions and offer assistance giving accurate information regarding outlet hours of operations, hotel services, directions to local attractions or function rooms, car rentals, shuttle service etc.</li><li>
Organizes and stores luggage as necessary in a designated area.</li><li>
Picks up and delivers guest/customer laundry to and from guest/customer rooms in a timely, accurate manner.</li><li>
Delivers morning newspapers, departure notices, mail, packages, faxes, flowers, special deliveries, etc. to specific guest/customer rooms.</li><li>
Greets and opens main doors for all guest/customer and visitors.</li><li>
Maintains and posts hotel reader boards and public area signage.</li><li>
Cleans and polishes carts and other equipment used in the department.</li><li>
Properly answers the bell desk phone and provide information as needed.</li><li>
Reads and matches luggage tags, write claim tickets and detach receipt portion to give to guest/customer to claim their luggage.</li><li>
Keeps work area clean and organized.</li><li>
Assist the department with any movement of boxes as well as department supplies storage.</li><li>
Maintain guest/customer privacy at all times and guest/customer room numbers cannot be divulged.</li><li>
Must comply with tip reporting procedures according to the hotel policies and State regulations.</li><li>
Maintaining the bell closet in an organized and neat form.</li><li>
Follow the lost &amp; found procedures.</li><li>
Attend training for team members.</li><li>
Follow hotel standards for safety and security.</li><li>
Attend all mandatory meetings.</li></ul><p>
Requirements:</p><ul><li>
Highschool diploma or equivalent</li><li>
Bilingual- English and Spanish</li><li>
Full availability (nights, weekends and holidays)</li></ul></div>

Bellperson

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The Condado Plaza Hotel

About Company

Bellperson