Urwah Admin

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose</h5> 
<div>
 Join our

 Engine Maintenance Centre

 , a cutting-edge maintenance facility, where we deliver exceptional Maintenance, Repair, and Overhaul (MRO) services for the engines of Emirates&rsquo; fleets. Our integrated team excels in Engine Technical Services (ETS), Propulsion Planning and Logistics, and more, all within our advanced Engine Shops and Test Cell. With a strong commitment to quality and safety, we streamline processes to strip, inspect, and rebuild engines seamlessly in one 
<div>
state-of-the-a 
</div>
 rt location. Join us to be part of a team where precision and excellence drive every operation. 
</div>As a Production Support Officer, you will monitor, check and supervise the daily operation of Production, Materials &amp; Tooling functional areas to ensure EEMC Production is supported by Initial provisioning and re-provisioning of Engine/Modules spares, tools and services and review documents for conformance per regulatory requirement.
In this role, you will:
<ul><li>Provide leadership and supervision to a team of Production support staffs to ensure daily and projected operations targets are achieved without compromise to safety and regulations.
</li><li>Communicate with maintenance customers in relation to execution and completion of Production support tasks. Attending daily production meetings to obtain feedback and attend to the queries raised by stakeholders in order achieve service level agreements and to identify potential improvement opportunities.
</li><li>Ensure team compliance to departmental Standard Operating Procedures (SOPs) and related Engineering Procedure Manual (EPM). Actively participate in the identification and development of SOP/special instructions to ensure compliance with the agreed policy/procedures of the business.
</li><li>Generate daily reports related to shift performance, task accomplishment and KPIs, investigate underlying reasons for any deviation and discuss with Section Controller/Manager for necessary corrective action and improvements.
</li><li>Create and promote a safe working environment for all staff ensuring direct reports have the skills, knowledge, and confidence to work safely in alignment with EEMC Safety policy, provide support and direction. Be a role model for the desired safety behaviours and always lead with safety. Ensure reporting any non-conformance in safety and quality immediately via company procedures.
</li><li>Conduct/administer staff training and contribute to creating development plans in line with agreed standards pertaining to job accountabilities.
</li><li>To initiate planning action ensuring effective support of materials fulfilment for operations at agreed levels, thereby ensuring timely completion of maintenance inputs.
</li><li>To liaise with Vendors and their representatives, technical and non-technical, in the pursuit of optimising the provisional flow of incoming materials and fulfilment. Regular reviews of the inventory and supplier performance.
</li><li>To interpret component maintenance manuals, parts catalogues, engine work packs, technical notices, and associated engine/aircraft publications both technically and professionally for spares support.
</li><li>To ensure the long- and short-term planning requirements of materials in conjunction with the maintenance plans for High Time and Quick Turn engine inductions.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To qualify for the role, you need to have:
<ul><li>Bachelor's degree in Aeronautical/Avionics/Mechanical/Electrical Engineering and/or holder of Aircraft Maintenance Engineering Licence for 3 years
</li></ul><ul><li>3 years overall experience in Supply Chain and logistics, preferably in an Aviation/MRO environment in Materials, Tooling, production planning, warehouse and logistics operation.
</li></ul><ul><li>Knowledge of latest technical developments and industry trends on respective Engine Systems
</li></ul><ul><li>Ability to analyse and synthesise the technical information for implementation in cost effective ways
</li></ul><ul><li>Excellent drafting/report writing skills
</li></ul><ul><li>Competent in office applications/systems, MRO operations, tooling control, warehouse/inventory/ERP systems, business reporting and aircraft/engineering maintenance data.
</li></ul><ul><li>Knowledge of airworthiness regulations would be an added advantage. 
</li></ul> 
Details of Safety Sensitive role:
Working at height Yes
Exposure to hazardous energy systems No
Heavy lifting Yes
Working in areas with motorised mobile equipment Yes
Work in confined spaces Yes
Contact with contaminations materials (Humans/Animals/Chemicals)No
Contact with dangerous good Yes
Work in an extremely noisy environment Yes
Work in heat No
Working with pressurised substances No
Exposure to fixed protruding sharp objects Yes
Exposure to contact with moving/falling objects. Yes
Airport driving permit No
Driving a vibrating equipment No 
 
Hours of work:
Day/night ( shift roster) - 12 hour working day or Day hours only - 8.5 hour working day (General Shift) based on the Business Requirements.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>tax-free salary
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

EEMC Production Support Officer

<div><h5 class="jobSectionHeader">Job Purpose
</h5><div>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world&rsquo;s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we&rsquo;d love to have you onboard.
</div>As a Department Subject Matter Expert you will provide subject matter expertise and guidance on shift, improving the quality and consistency of delivered services and deal with any operational issues /challenges such as resolving personnel capability and procedural shortfalls to ensure a safe, efficient and service oriented work environment in compliance with regulatory, legal and safety requirements and standard operating procedures.
In this role, you will:
<ul><li>Plan
<ul><li>Plans observation schedule for Department ensuring a balanced distribution of observations
</li></ul></li><li>Lead
<ul><li>Delivers safety briefings as directed by Department Management while intervening when there is risk exposure, following up on corrective actions
</li><li>Coach staff on the required skills, knowledge, and behaviours to work safely. Provide support, direction and act as a role model for the desired safety behaviours and leading with safety
</li><li>Provides technical assistance to ensure that work is completed efficiently and in compliance with procedures
</li><li>Escalates behavioural and procedural matters to the Service Delivery Manager
</li></ul></li><li>Execute
<ul><li>Complies with all relevant safety, quality, training, operational and environmental management policies, procedures and controls to ensure a healthy, respectful and safe work environment
</li><li>Takes a leading role in times of disruption, crisis management and fall back to ensure timely resumption of standard operations when directed by the Department Controller or Service
</li></ul></li><li>Delivery Manager
<ul><li>Deals with all identified and escalated operational issues on shift and ensures that the appropriate solution is provided and the team is communicated to
</li><li>Identifies any non-conformance and discrepancies in processes and ensures that the appropriate corrective action are implemented in line with regulations and SLAs
</li><li>Provides independent advice and technical expertise to the operational teams to improve performance and quality of service delivery
</li><li>Develops and compiles reports as requested by Department Management
</li><li>Prepares audit plans and conducts audits (internal and external) as directed by Department Management and makes recommendations to support implementation of corrective actions
</li><li>Carries out observations as planned and ensures feedback/coaching is given to the concerned staff on the correct process/procedures and also to Department Management
</li></ul></li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
Bachelors degree or Diploma in business administration/aviation/ground handling/customer service 
<ul><li>
</li></ul> 
Experience:
<ul><li>Bachelors degree: 2-4 years of experience in aviation/ ground handling/customer service
</li><li>Diploma: 4-6 years of experience in aviation/ ground handling/customer service
</li><li>Advanced understanding of airlines? customer service product (specific airport related requirements) and Industry regulations for the assigned work area.
</li><li>Advanced understanding of the aviation terminology
</li><li>UAE driving license (for airside based roles)
</li><li>Preferably First Aid trained
</li><li>Advanced Supervisory Skills
</li><li>Advanced Communication Skills
</li><li>Advanced Writing Skills
</li><li>English Language Skills Level 5
</li><li>Proficient Customer Management Skills
</li><li>Proficient Planning and Organizing Skills
</li><li>Proficient Data Collection and Analysis Skills
</li><li>Proficient Safety Awareness Skills
</li>Proficient IT and Computer Literacy 
<li>
</li></ul> 
Additional to Airside Operations:
Proficient knowledge and understanding of relevant baggage system (where relevant) 
<ul><li>
</li></ul> 
Additional to Aircraft Appearance:
<ul><li>Advanced knowledge of interior and exterior cleaning procedures preferred
</li>Advanced knowledge of cleaning chemicals and materials preferred 
<li>
</li></ul> 
Additional to Customer Service:
<ul><li>Advanced understanding of the usage of Departure Control System
</li>Proficient understanding of ICAO Conditions of Carriage and Local / International regulations and IATA pertaining to passenger and baggage acceptance 
<li>
</li></ul> 
Role KPIS
<ul><li>Operations:
<ul><li>Compliance with operational procedures and instructions
</li><li>Work completed in a timely manner
</li><li>on-time performance
</li><li>Accuracy of complaints and description reports
</li></ul></li><li>People:
<ul><li>Frequency of feedback &amp; appraisal meetings
</li><li>Staff Satisfaction
</li><li>Number of compliance checks completed per cycle
</li></ul></li><li>Customer:
<ul><li>Customer Satisfaction
</li><li>Resolution of Customer complaints and outstanding issues
</li></ul></li><li>Safety:
</li><li>Compliance with Safety procedures
</li><li>Safety meetings contacts
</li>Safety observations 
<li>
</li></ul> 
Leadership Role : Yes
Safety Sensitive Role : Yes 
 
Details/Hazards:
<ul><li>Working at Height (greater than1m)
</li><li>Heavy lifting (As an individual not greater than 32Kg)
</li><li>Working in areas with motorised mobile equipment
</li><li>Work in confined spaces
</li><li>Airport Driving Permit
</li><li>Work in a noisy environment
</li><li>Work in extreme temperature conditions
</li>Exposure to contact with moving/falling objects. 
<li>
</li></ul> 
Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers</div>

Department Subject Matter Expert

<div><h5 class="jobSectionHeader">Job Purpose 
</h5> 
The Maintenance Control Duty Engineer is responsible for tactical management of fleet health oversight and management of technical and operational events outside of main base. Provides technical support and guidance to outstations engineering teams. Provides support to Network operations to manage recovery from disruptions. Monitors aircraft status based on outstation feedback and aircraft health monitoring tools and advices concerned stakeholders for necessary corrective action, ensuring highest levels of safety airworthiness and compliance.
In this role you will:
<ul><li>Work closely with the Senior Engineer Maintenance Control Centre to manage control and coordinate all outstation Aircraft on Ground situations where necessary issue dispensations concessions in line with known operational engineering safety practices.
</li><li>Monitor fleet health status review downlinks and plan interventions to uphold aircraft serviceability and optimal dispatch reliability. Ensures all unscheduled preventative maintenance down time is fully utilised both Dubai and Outstations especially repeat defect rectification and unscheduled work.
</li><li>Collaborate closely with both internal and external stakeholders to proactively identify highlight and resolve any issues affecting schedule integrity operational continuity and aircraft availability.
</li><li>Monitor and maintain an in depth and current understanding of the company aircraft fleet status considering the Technical Regulatory and compliance documentation for example Technical Notifications TN Quality Notices QN TFUs Technical Follow Up and Engineering Procedures Manual EPM.
</li><li>Manage all aspects of outstation aircraft on ground event holistically including providing technical solutions logistical coordination regulatory compliance and adherence to local laws and regulations.
</li><li>Provide accurate and timely updates regarding any ongoing outstation disruptions Ops to the Maintenance Control Duty Manager Network Control Senior Management and all relevant operation teams.
</li><li>Deliver expert technical advice guidance and support to outstation engineering teams flight operations and cabin crew to ensure operational excellence.
</li><li>Be responsible for the successful completion of all mandatory training and recurrent modules to enhance professional competencies and ensure compliance with CAMO regulatory standards and CAR 145 requirements.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role you must meet the below requirements:
<ul><li>Degree or Honours 12+3 or equivalent
</li><li>Bachelor's degree in Engineering Aeronautical subjects, Mechanical, Avionics, Electronic, Tech Engineering or Maintenance Engineering License
</li><li>At least 8 years of experience in Engineering: Maintenance Control
</li><li>Licensed Engineer - Approved holder
</li><li>Recognised Aircraft Engineer License - with relevant fleet type endorsements, must have the licence with at least 2 aircraft types approvals
</li>Fully conversant with Air Legislation and legal matters that relate to the operation and maintenance of aircraft to international standards 
<li>
</li></ul><h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Maintenance Control Duty Engineer

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates Engineering is a cutting-edge aircraft maintenance facility, GCAA CAR V approved, supporting Emirates&rsquo; vast Airbus and Boeing fleet and thirty other airlines through third-party contracts. Our highly qualified team excels in maintenance, engineering, quality, planning, and logistics, setting industry standards with an unwavering commitment to safety and excellence.
As a Licensed Aircraft Engineer in Emirates Engineering in Dubai , you will have to carry out routine maintenance tasks and defect rectification of aircraft as per company and associated regulatory procedures.
In this role, you will:
<ul><li>Carry out aircraft maintenance and servicing tasks in compliance with manufacturer and safety procedures. Ensure that assigned zones/aircraft are maintained as per latest revisions of approved authority Technical Publications such as Aircraft documentation, Technical Notices, Quality Notices, and Engineering Procedures Manual etc. Ensure that personal approvals/licenses are valid and applicable to aircraft types.
 
</li><li>Ensure all off-aircraft tasks i.e. spares handling, robberies, hold items etc. are handled in compliance with company procedures and that the associated paperwork is complete to ensure full transparency. Determine if tooling/equipment used is serviceable and appropriate for the task and use specialized tooling where required. Ensure that trouble shooting procedures/tools used for fault rectification are carried out in a cost effective and efficient manner.
 
</li><li>Carry out component changes as necessary as part of trouble shooting process and/or as directed by immediate supervisor. These should be done in accordance with AMM, IPC or other manufacturer/vendor documentation to complete the task.
 
</li><li>Ensure that all activities performed are carried out in accordance with all safety rules and regulations and in adherence to company procedures, highlighting an deficiencies/requirements (whether for aircraft or hangar use) through the effective use of reporting tools in support of the overall quality improvement process and actively participate in propagating and enhancing the Group safety culture. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained.
 
</li><li>Maintain effective communication with Colleagues including Managers and Senior Engineers to ensure a seamless flow of information and to highlight any potential operational issues. Ensure that relevant reports are related to service delays, incidents and accidents are completed in detail including the identification of issues that led to the event so that rectification can be sought through short term maintenance planning.
 
</li><li>Manage the performance of staff using performance review process and system. Ensure SMART goal setting, interim/annual reviews and development plans are in place for assigned staff members in accordance with company procedures.
 
</li><li>Attend training/recurrent modules as required to enhance skills and comply with CAR 145 requirements. Ensure approvals are obtained within 3.5 months of completion of course.
 
</li><li>Be available for deployment anywhere within the EK operation, including diversionary airfields to assist in recovery process of an AOG (Aircraft on Ground) and/or aircraft component manufacturer facilities to act as an EK rep to oversee final assembly Emirates aircraft, supervise outsource maintenance work and assist in the acceptance/delivery process
 
</li><li>Ensure prompt attendance to all allocated aircraft arrival/departures with the intent to maximize the Opportunities during ground time and avoid operational delays/disruptions.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role you must meet the below requirements:
Licensed Aircraft Engineer TE.03
<ul><li>Degree/Honors (12+3) in Aeronautical, Mechanical, Avionics, Electronic, or Technical Engineering, or a Maintenance Engineering Licence.
</li><li>Minimum 10 years of Engineering experience, with 5+ years as certifying staff.
</li><li>Minimum of 2 aircraft type approvals with at least one of the Emirates aircraft types (A380, A350, or B777).
</li><li>Preferred GCAA, UK CAA or EASA license eligible for conversion.
</li><li>Fully conversant with Air Legislation and legal matters that relate to the operation and maintenance of aircraft to international standards.
</li></ul>Licensed Aircraft Engineer TE.02
<ul><li>Degree/Honors (12+3) in Aeronautical, Mechanical, Avionics, Electronic, or Technical Engineering, or a Maintenance Engineering Licence.
</li><li>Minimum 8 years of Engineering experience, with 2+ years as certifying staff.
</li><li>Minimum of 2 aircraft type approvals with at least one of the Emirates aircraft types (A380, A350, or B777).
</li><li>Preferred GCAA, UK CAA or EASA license eligible for conversion.
</li><li>Fully conversant with Air Legislation and legal matters that relate to the operation and maintenance of aircraft to international standards.
</li></ul><h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Licensed Aircraft Engineer

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally.
As a Service Advisor, you will operate the dTS Maintenance Control Centre (MCC) and Service Desk activities providing airside technical support to meet internal and external customer requirements in a professional manner. Ensures reported maintenance faults/ service requests are prioritised and addressed in a timely manner thus avoiding / minimizing aircrafts delays due to any equipment downtime.
In this role, you will;
<ul><li>Monitor the activities of the ramp breakdown team to ensure that the equipment and manpower is being optimally utilised and the team records details of work done, parts used, time taken and work status updates to enable accurate reporting.
</li><li>Effectively utilise available systems (VTMS, MMS, ICRS, deBI) to manage day to day operations and generate operational reports.
</li><li>Support Service Delivery officer (SDO) in managing day to day manpower, allocation, leave planning and overtime.
</li><li>Be the first point of contact for customer calls (internal &amp; external) reporting any maintenance faults/ service request on equipment and vehicles maintained by the technical services workshop.
</li><li>Be the point of contact, responsible for assigning task to relevant workshop groups, collect and relay required information to satisfy customer queries, thus providing excellent customer service.
</li><li>Leads Entry/Exit gate staff and ensure that the asset movement are properly captured and relevant systems are updated as per the standard process.
</li><li>Leads Entry/ Exit gate staff to conduct the preliminary inspection of equipment delivered to workshop for maintenance /repair and initiate Vehicle Movement Tag process.
</li><li>Utilise the GSE Telematics Airport Map to monitor the Ground Support Equipment status and update any status changes on receipt of relevant information.
</li><li>Liaise with the Ancillary Services Team regarding adhoc washing and refuelling requests from internal and external customers.
</li><li>Answer all customer calls coming into the MCC, advising and directing them accordingly.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below;
<ul><li>Vocational or Diploma (12+2 or equivalent)
</li><li>Experience in maintenance and repair roles in a medium size repair and maintenance organisation.
</li><li>Fluent written and spoken English is essential
</li><li>Good communication and people skills.
</li><li>Knowledge of ramp operations especially ground support equipment usage
</li><li>Knowledge of maintenance practices and procedures
</li><li>Knowledge of Microsoft Office packages
</li><li>Experience in work-order management using a maintenance management system
</li><li>Experience in a customer facing role would be an advantage
</li></ul>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Service Advisor

<div><h5 class="jobSectionHeader">Job Purpose
</h5><div>Our cabin crew community is comprised of staff from all around the world! At Emirates, we are committed to providing our cabin crew with best-in-class training. Our recruits undergo seven and a half weeks of training in our state-of-the-art facility in Dubai covering topics such as safety, medical, security and hospitality. Our cabin crew are enthusiastic and prepared. They are an integral part of our brand and they work diligently to ensure that our customers &lsquo;Fly Better&rsquo;!
</div>About the role:
 
 
Reporting to the Divisional Vice President of Cabin Crew Training, the Manager Crew Training Quality &amp; Standards will be accountable for ensuring the strategic alignment and quality assurance of training programmes, ensuring they meet internal standards, external benchmarks, and other key requirements. Lead the development and execution of quality assurance frameworks, ensuring all learning programmes are impactful, efficient, and adhere to international best practices, the needs of the learners, and the corporate values of the Emirates Group. 
 
What you will do:
Quality Assurance Strategy: Develop and drive a comprehensive quality assurance strategy and framework for training programmes. Establish policies and procedures for monitoring and evaluating training quality.
Programme Evaluation &amp; Improvement: Oversee the design and implementation of programme evaluation strategy, including processes, learner feedback, performance assessments, and instructor evaluations. Lead continuous improvement initiatives based on findings from evaluations, assessments, and audits.
Curriculum and Content Standards: Oversee the development and quality assurance of training materials, courses, and curricula to ensure alignment with organisational and industry standards. Lead collaboration with subject matter experts, content designers, and trainers to continuously improve and enhance the curriculum. Monitor and evaluate training delivery methods, ensuring they adhere to best practices and effectively drive engagement and outcomes. Adapt training programmes to local cultural differences, operational demands, and regulatory constraints, ensuring broad applicability within a diverse, global workforce.
Compliance Oversight: Ensure all training programmes adhere to internal quality standards and industry best practices. Lead coordination with relevant stakeholders to manage audits, inspections, and accreditation.
Stakeholder Engagement and Reporting: Act as a key strategic partner to senior management, influencing training policies and quality assurance priorities to align with the business objectives. Oversee the development and delivery of quality performance reports, highlighting trends, challenges, and areas of improvements.
Risk Management: Identify and assess potential risks related to training quality and compliance, including factors such as evolving aviation standards, technology, and internal process gaps. Develop and implement risk management strategies to mitigate potential issues affecting the quality of training.
 
 
Technological Integration: Oversee the integration and implementation of technology tools (e.g., Learning Management Systems, data analytics platforms, and other digital solutions) to enhance quality assurance processes and adherence to training standards.
Crisis Management &amp; Recovery Planning: In collaboration with other stakeholders, develop response strategies and contingency plans for training disruptions, ensuring continuity and swift recovery. Lead post-crisis evaluations to strengthen future risk mitigation.
Team Leadership and Development: Lead a team of Quality &amp; Standards specialists and Audit &amp; Data Analysts. Foster a culture of quality and continuous improvement across the organization .
<h5 class="jobSectionHeader">Qualification
</h5><div>To be considered for the role, you must meet the below requirements: 
 
</div><ul><li>Completed Degree or Honors (12+3 equivalent) in a related discipline and/or any other relevant field of study.
</li><li>10+ years of experience in In-Flight Services / In-flight Administration, and/or e xtensive experience in learning and development, leading large-scale change and transformation initiatives within the airline industry or training/educational organisations.
</li><li>Proven ability to manage teams and drive quality assurance initiatives in these environments.
</li><li>Strong background in quality management systems, including audit processes, and continuous improvement methodologies.
</li><li>Excellent written and verbal communication skills to engage with internal and external stakeholders.
</li><li>Advanced analytical capabilities to evaluate data, assess training materials, and ensure compliance with quality standards.
</li><li>Strong ability to identify issues and develop effective solutions to improve training quality.
</li><li>Understanding of the training sector and the challenges involved in delivering high-quality education and training Programmes.
</li>Familiarity with learning management systems (LMS), data analysis tools, and training delivery technologies. 
<li>
</li></ul> 
Leadership Role: Yes
Emirates is an international organisation with employees from over 160 nationalities, we encourage applications from across the globe!
 
 
Your application journey begins by applying via the Emirates Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will be invited to complete a &ldquo;HireVue&rdquo; video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to an assessment and interview with our hiring managers.
 
 
If you are successful, your recruiter will reach out to you with an offer, and our Onboarding team will ensure a smooth transition into your new role at Emirates!
 
 
We look forward to hearing from you!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5><div>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div></div>

Manager Crew Training Quality & Standards

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as Technical Product Owner - API Specialist .
Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services, and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and to contribute to the innovation and excellence at Emirates Group.
Technical Product Owners (TPO) are the front door to multiple product engineering teams, owning the backlogs of work spread across features, functional, non-functional (NFR), BAU, Technical Debt, spikes, and ceremonies. Leading and empowering their teams, the TPO acts as a voice of the customer, partnering with business counterparts to lead the lifecycle for designated technology products and the underlying applications in their domain. They are accountable for enabling the business to achieve their objectives &amp; strategic outcomes from concept through to operations.
The Technical Product Owner - API Specialist (API TPO) is a key enabler of the API Hub operating model. This role acts as the single point of coordination between strategy and execution, supporting the API Technical Manager in driving the API Hub roadmap, managing dependencies, and ensuring consistent delivery across portfolios. The API TPO ensures that API initiatives are well-prioritized, technically sound, and aligned with enterprise standards, while also serving as the primary SPOC for API stakeholders, communities, and enablement activities. 
 
 
In this role, you will:
<ul><li>Be responsible for the story content, acceptance criteria definition, and end story &quot;sign off' across team backlogs, ensuring user stories are prepared on time for future PI's, refined frequently with the entire team, and prioritised accordingly in alignment with other team backlogs.
</li><li>Ensure Technical Debt and non-functional requirements are captured, refined, and prioritised across all sprints.
</li><li>Capture additional BAU, Ceremony, and Spike activities, and incorporate into team backlogs, within the boundaries of available capacity.
</li><li>Prepare contribution to PI demo, in conjunction with other applicable Product Owners.
</li><li>Maintain the quality and integrity of features within their technical and team boundaries, ensuring identification and contribution of risks and dependencies back to the Product Portfolio backlog.
</li><li>Attend and contribute to key Product Management meetings, in particular PI Planning.
</li><li>Define metrics to measure the success and performance of prioritised work, ensuring any further BAU iterations can be proposed and prioritised accordingly within the boundaries of available capacity.
</li><li>Participate in establishing and growing a community of Product Owners, building an identity for the role, focus upon collaboration, and identifying opportunities for improvement and growth.
</li><li>Contribute to the Product Management Communities and their continual evolution to help drive efficient practices and empowered teams.
</li><li>Be working with your team(s) to identify and capture team driven innovation ideas, consolidating across peer group for playback up to TPM (Technical Product Manager) community.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Degree or Honours (12+3) in IT.
</li>5+ years of total experience in Information Technology including 2+ years practical experience of working as a Product Owner/Manager, in a team facing capacity, with proven record of driving discernible change and delivery, at pace. 
<li>
</li></ul> 
Knowledge/Skills:
<ul><li>Operations Research, Marketing science, Information Systems, e-Commerce or a combination of industry certification.
</li><li>Global Product (CSPO/SAFe/PSPO) trained and certified.
</li><li>Whilst not essential, some experience of working within a Scaled Agile framework, across multiple initiatives and circa 50+ teams.
</li><li>Demonstrated technical or domain expertise, utilising a depth and breadth of knowledge and practical experience within the specific domain or technical area. Stays up to date with regulatory and other changes in the technical area, and understands how they apply to the Emirates group.
</li><li>Well-versed with the tools for the Product Management aspects of software delivery.
</li><li>Strong and concise communicator at peer, line, and stakeholder levels.
</li><li>Builds strong relationships with peers and team members.
</li><li>Appetite for building and identifying value, with a customer centric mind-set.
</li><li>Strong understanding of:
<ul><li>API-first &amp; API-as-a-Product concepts
</li><li>REST / Async APIs, OpenAPI, event-driven patterns
</li></ul></li><li>API lifecycle: master all the API Stage to ensure governance
</li><li>Familiarity with:
<ul><li>API Gateways &amp; platforms (Kong API Gateway is a Nice to Have)
</li><li>Developer Portals &amp; API catalogues: familiar with API Developer Experience
</li><li>CI/CD, automation, and platform engineering concepts : Gitlab CI / Artifactory/Nexus/Docker/Terraform/Ansible
</li></ul></li><li>Solid grasp of API Security by Design principles: OWASP10-2025
</li><li>Have experience contributing to an API program on a large scale.
</li></ul>Leadership role: Yes 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

Technical Product Owner

Join The Emirates Group and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.