Urwah Admin

The First Group

<div>Job Description:
<ul><li>Ensure brand standards, policies and procedures are adhered to at all times.</li><li>
Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.</li><li>
Maintain cleanliness throughout the areas.</li><li>
Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department&rsquo;s standards and procedures.</li><li>
Answer and direct all external incoming telephone calls following the standard telephone etiquettes.</li><li>
Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.</li><li>
Communicates special instructions to the kitchen and expediters.</li><li>
Handles guests&rsquo; complaints and takes action to resolve problems.</li><li>
Accepts and relays guests messages, either manually, written or through voice mail system.</li><li>
Maintain and update Opera telephone Directory.</li><li>
Prepare any admin related tasks delegated by the line manager.</li><li>
Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.</li><li>
Greets guests with a cheerful and pleasant voice during the conversation.</li><li>
Responds to emergency situations calmly, effectively, according to hotel guidelines.</li><li>
Actively participate in sending and distributing all incoming and outgoing faxes and messages.</li><li>
Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.</li><li>
Successful completion of the training / certification process.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.</li><li>
Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.</li><li>
Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.</li><li>
Perform any other works as and when assigned by the supervisor and/or management.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.</li><li>
1 year experience Front Office computer literacy</li><li>
Excellent communications skills with Proficiency in speaking and writing English.</li><li>
Team player with excellent planning, organizing skills and excellent problem-solving skills.</li><li>
Able to work flexible working hours with rotating shifts.</li><li>
Pleasant personality and good grooming.</li></ul></div>

Telephone Operator

<div>Job Description:<div></div><div><b><br>
Job Summary:</b></div><div><br>
The Recreation Attendant will be responsible for providing excellent customer service and ensuring the safe and enjoyable use of recreational facilities. The incumbent will perform a variety of duties such as checking in guests, enforcing rules, maintaining equipment, and coordinating activities.</div><div></div><div><b><br>
Key Responsibilities:</b></div><br>
<div></div><ul><li>
Greet guests and provide information about recreational facilities and activities</li><li>
Check in guests and collect fees for facility use or activities</li><li>
Monitor activities and enforce facility rules to ensure the safety and enjoyment of all guests</li><li>
Set up and maintain recreational equipment and facilities, including cleaning and minor repairs</li><li>
Assist with coordinating and implementing recreational activities, including games, tournaments, and special events</li><li>
Provide first aid and emergency assistance as needed</li><li>
Maintain accurate records and reports of facility usage, equipment inventory, and incidents</li><li>
Assist with marketing and promoting recreational activities and facilities to increase usage and revenue</li><li>
Maintain a clean and organized facility, including locker rooms and restrooms</li><li>
Perform other duties as assigned</li></ul>
Desired Skill &amp; Expertise:
<ul><li>High school diploma or equivalent required; some college coursework in recreation, physical education, or a related field preferredExperience working in a recreational facility or similar setting preferred</li><li>
Knowledge of recreational activities, equipment, and safety practices</li><li>
Strong customer service skills and the ability to communicate effectively with a diverse population</li><li>
Ability to work flexible hours, including weekends and holidays</li></ul></div>

Recreation Attendant

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div><br>
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><p><br>
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities</p><br>
<p></p>
Job Description:
<ul><li>Promote The First Group to visitors in shopping complexes, hotels and airport terminals.</li><li>
6 hour shifts, 6 days per week</li><li>
Demonstrate benefits of Property ownership in Dubai and invite clients for exciting office tours.</li><li>
Generate contact details of potential clients.</li><li>
Range &ndash; Salary + Industry leading commission + Attractive cash bonus awards.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Confident, positive &amp; friendly personality</li><li>
Previous experience in promotions or sales</li><li>
Ability to connect &amp; communicate with people</li><li>
Career orientated team player</li><li>
Ability to work under pressure, meet targets and deadlines</li><li>
Fluent English is a must.</li><li>
Native <b>Arabic,Russian or French</b> language is a must.</li></ul><div><b><br>
Successful candidates will be offered:</b></div><ul><li>
Professional training leading to RERA certification</li><li>
Highly rewarding commission structure</li><li>
Visa + Health Insurance</li><li>
Career development with opportunities for promotio</li></ul></div>

Promotional Venue Executive

<div>Job Description:
<p><b>
SUMMARY</b></p><div>
Plumber is the position to handle day to day maintenance call of electrical and plumbing work forwarded by Maintenance Manager. This position is responsible for maintaining day to day call operation records as well as to provide proper feedback to Maintenance Manager. Frequently review and check for preventive maintenance schedule in coordination with Maintenance Manager.</div><div></div><p><b><br>
KEY RESPONSIBILITES</b></p><ul><li>
To attend day to day service for repair and maintenance work requested by Maintenance Manager related to the Electrical and plumbing repair and troubleshooting work.</li><li>
Diagnose malfunctioning systems and component using test equipment and hand tools to locate the cause of breakdown and react corrective action for same</li><li>
Inspect electrical and plumbing system as per preventive maintenance schedule for equipment, component to identify hazards, defects and the need for adjustment.</li><li>
Advise team members on whether continued operation of any electrical equipment could be hazardous.</li><li>
Plan layout and installation of electrical equipment, wiring and fixtures based on specification and local codes.</li><li>
Regularly test electrical system and continuity of circuits in electrical wiring, equipment and fixture using testing devices such as amp meter, multi meter, voltmeter to ensure compatibility and safety of system.
</li><li>Ensure to carry all necessary risk assessment and fire safety rule regulation to tackle and trouble shooting in safe manner.
</li><li>Closely monitor to the co-worker for installation, maintain and repair equipment fixture and maintenance.</li><li>
Utilize of variety of tools and equipment such as power machines, measuring devices and testing equipment</li><li>
Assemble pipe sections, tubing, using couplings, clamps, screw, bolts, solvent cement soldering irons, pvc fitting, upvc and PPR fittings.</li><li>
Study building plan and inspect structural to assess materials and equipment needs to establish sequence of pipe installation around obstruction such as RCC work, electrical wiring, etc.</li><li>
Proper measurement and cut, thread, bend in proper angle using hand and power tools. Installation of basin, sink, commodes, water heater, mixer and other sanitation appliances.</li><li>
Repair and maintain plumbing, replacing defective washers, broken pipes of fabrication, opening clogged drain, etc.</li><li>
Ensure the quality of all work completed by both employees and external contracted staff adheres to the standards of good engineering practice</li><li>
You may be asked to accomplish what is requested by the Maintenance Manager and Chief Engineer.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>2 years experience as a Plumber</li><li>
Work Experience in a 4/5 Star Hotel in the UAE</li></ul></div>

Plumber

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div><br>
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><p><br>
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p>
Job Description:
<ul><li>Manage and track all documents related to DLD, RERA, and Government Relations.</li><li>
Scan, organize, and maintain both physical and digital records in accordance with internal procedures.</li><li>
Archive inactive records systematically for future reference.</li><li>
Create and maintain an efficient filing system to support seamless information management.</li><li>
Retrieve permits, contracts, and agreements quickly and accurately when required.</li><li>
Conduct regular audits to ensure all records are accurate, complete, and up to date.</li><li>
Manage incoming and outgoing departmental documents and correspondence.</li><li>
Verify that all documents contain current and factual information related to ongoing tasks.</li><li>
Validate incoming documents for accuracy and completeness.</li><li>
Review and edit outgoing documents for typographical, grammatical, and factual errors.</li><li>
Ensure all documents meet professional standards before distribution to stakeholders.</li><li>
Translate documents from English to Arabic and vice versa with accuracy and cultural sensitivity.</li><li>
Prepare various reports for management on behalf of the Head of Department.</li><li>
Ensure reports are clear, concise, and tailored to the needs of senior leadership.</li><li>
Must be familiar with DLD and RERA platforms, including Oqood and TAS systems.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>UAE National with Family book</li><li>
Experience in coordinating with UAE Government entities like DLD, RERA, etc.</li><li>
Knowledge of MS Office (Word , Excel &amp; Powerpoint)</li><li>
Should have sound knowledge in RERA</li><li>
Must be able to maintain confidentiality of information.</li><li>
Perform other duties as requested by management.</li><li>
Should be proficient in English &amp; Arabic</li></ul></div>

Officer - DLD & RERA Affairs (UAE National)

<div>Overview:
<div><b>
The First Collection at Jumeirah Village Circle</b></div><div></div><div><b><br>
About the First Collection at Jumeirah Village Circle</b></div><div>
Unleash the explorer in you at The First Collection at Jumeirah Village Circle, an upscale hotel located in in the heart of JVC. Our 491 well-appointed rooms and suites make for the perfect retreat after a busy day of discovering the city, or attending business meetings. Centrally located, the district of JVC offers convenient access to the entire city. The area is connected to three main roads, while bus networks and the hotel&rsquo;s shuttle service will keep you seamlessly connected to the city. Dubai Marina, Downtown Dubai and The Expo 2020 site are all within a 20-minute drive. The community of Jumeirah Village Circle (JVC) provides a number of family friendly conveniences including the Circle Mall, public parks and restaurants, which are all easily accessible from the hotel. Our signature restaurants and bars provide trendy venues to enjoy a refreshing cocktail or a mouth-watering meal. Sant&eacute; Ria oozes with full bodied Latino spirit that serves mouth-watering flavours inspired by the vibrant cultures of South America. The Village Bistro offers a vibrant, family-friendly dining experience where guests will enjoy an &agrave; la carte menu options and international buffets. The Village Bistro also serves the terrace and pool deck where guests will be able to enjoy a refreshing dip and al fresco dining. The hotel also offers a number of leisure facilities including an exclusive club lounge, a large outdoor swimming pool, a gymnasium and male and female massage treatment rooms.</div><div></div><div><b><br>
About The First Collection</b></div><div>
The First Collection, brings together the key hotel, hospitality, and lifestyle assets of The First Group under one exciting and progressive brand. Comprising of five operational hotels and a pipeline of seven upper midscale hotels that will launch under The First Collection banner, the company has ambitious growth plans across the UAE. The First Collection also encompasses popular dining outlets including MasterChef, the TV Experience, Lola Taberna Espa&ntilde;ola and Ikigai, which have received acclaim for delivering unique and exceptional dining experiences.</div><div></div><div><b><br>
The First Collection at Jumeirah Village Circle</b></div><div>
Put your career first by embarking on a rewarding journey with the First Collection at Jumeirah Village Circle. We understand that our employees are the face of the company and providing our guests with memorable experiences is at the forefront of everything to do. To support this, we provide our employees with tailored training and development opportunities to help them grow in terms of their career and personal objectives.</div><div>
We are committed to hiring talented and energetic individuals who will enrich the stay of every guest. To achieve this we focus on providing a work environment that inspires motivation and retaining employees. We offer comprehensive benefits to our employees, which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&amp;B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.</div>
Job Description:
<p>
Laundry Supervisor is responsible for the daily Laundry Operations to ensure that all guest laundry is picked up and delivered according to the set standards, all soiled linen and towels are processed and returned to the floors to ensure smooth operations and that all administrative duties are carried out in a timely manner.</p><p></p><p><b><br>
Key duties and responsibilities are as follows:</b></p><ul><li>
Oversee the implementation of laundry standards and procedures, recommend changes and train the team on an ongoing basis.</li><li>
Open and close the shift and ensure effective shift hand over.</li><li>
Direct task allocations and change according to volume and peak periods.</li><li>
Perform regular quality inspections and implement action plans accordingly.</li><li>
Prioritise VIP and difficult guests.</li><li>
Liaise with Housekeeping for guest and hotel requirements.</li><li>
Ensure proper storage of chemicals and proper disposal of all toxic products.</li><li>
Apply suitable care procedures for all textiles.</li><li>
Re-stocking logs are to be followed up, discrepancies go to the HSK Department Control and treat stains/discards.</li><li>
Participate in Laundry meetings and make suggestions for improvements to the Housekeeping Manager.</li><li>
Prepare all monthly reports for Finance department (linen, uniform per department and guest laundry).</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Minimum 2 years experience in Hospitality Industry is preffered.</li><li>
Must be residing currently in UAE.</li></ul></div>

Laundry Supervisor

<div>Overview:
<p>
Found in the city's iconic Dubai Marina, The First Collection Marina features 493 stylish rooms and suites, many boasting breathtaking maritime views, while its top-notch facilities and amenities include a rooftop pool, in-house spa, and a 24-hour gym. The hotel offers signature dining experiences, stellar service, and modern amenities. Our hotel is steps away from Dubai Marina&rsquo;s waterfront promenade and The Walk at JBR, while neighbouring attractions can be quickly accessed with our shuttle service. Additionally, guests get exclusive access to Soluna Restaurants and Beach Club, on the Palm Jumeirah.</p><p>
The First Collection Marina is part of <i>The First Collection</i> portfolio, an award-winning brand embodying authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with their own character, transcend conventional stays, offering immersive experiences designed for genuine connections.</p><p>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection Marina.</p><div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.</div><div><br>
</div><div><b>KEY RESPONSIBILITES</b></div><ul><li>
Supervise the implementation of housekeeping standards and procedures in relation to:<ul><li>
Bedroom service</li><li>
Bathroom service</li><li>
Valet service</li><li>
Cleaning service</li><li>
Linen maintenance</li></ul></li></ul><p>
Recommended changes to these standards and training needs on an ongoing basis.</p><ul><li>
Maintain a current and thorough knowledge of all housekeeping systems.</li><li>
Assign tasks/rooms to the Housekeeping staff and show presence on the &lsquo;floors&rsquo;.</li><li>
Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.</li><li>
Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.</li><li>
Open and close the shift and ensure effective shift hand over.</li><li>
Prioritise arrival rooms.</li><li>
Liaise with Front Office for guest and hotel requirements.</li><li>
Ensure guest valet is processed and delivered in a timely manner.</li><li>
Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)</li><li>
Manage all special requests made by guests</li><li>
Ensure consistency within the department</li><li>
Manage lost property for the hotel</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Minimum 2 years experience in the same role in a 4/5* hotel.</li><li>
Friendly, polite, and courteous nature.</li><li>
Ability to work cohesively with fellow colleagues as part of a team.</li><li>
Ability to work well under pressure in a fast paced environment.</li><li>
Flexibility to respond to a range of various work situations.</li></ul></div>

Housekeeping Supervisor

Join The First Group and explore 21   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.