Urwah Admin

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div><br>
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><p><br>
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p>
Job Description:
<ul><li>Manage and track all documents related to DLD, RERA, and Government Relations.</li><li>
Scan, organize, and maintain both physical and digital records in accordance with internal procedures.</li><li>
Archive inactive records systematically for future reference.</li><li>
Create and maintain an efficient filing system to support seamless information management.</li><li>
Retrieve permits, contracts, and agreements quickly and accurately when required.</li><li>
Conduct regular audits to ensure all records are accurate, complete, and up to date.</li><li>
Manage incoming and outgoing departmental documents and correspondence.</li><li>
Verify that all documents contain current and factual information related to ongoing tasks.</li><li>
Validate incoming documents for accuracy and completeness.</li><li>
Review and edit outgoing documents for typographical, grammatical, and factual errors.</li><li>
Ensure all documents meet professional standards before distribution to stakeholders.</li><li>
Translate documents from English to Arabic and vice versa with accuracy and cultural sensitivity.</li><li>
Prepare various reports for management on behalf of the Head of Department.</li><li>
Ensure reports are clear, concise, and tailored to the needs of senior leadership.</li><li>
Must be familiar with DLD and RERA platforms, including Oqood and TAS systems.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>UAE National with Family book</li><li>
Experience in coordinating with UAE Government entities like DLD, RERA, etc.</li><li>
Knowledge of MS Office (Word , Excel &amp; Powerpoint)</li><li>
Should have sound knowledge in RERA</li><li>
Must be able to maintain confidentiality of information.</li><li>
Perform other duties as requested by management.</li><li>
Should be proficient in English &amp; Arabic</li></ul></div>

Officer - DLD & RERA Affairs (UAE National)

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div><br>
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><p><br>
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p>
Job Description:
<h3 class="jobSectionHeader"><b>Job Purpose:</b></h3><div>
To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Handle inbound and outbound calls in a professional manner.</div></li><li><div>
Respond to customer inquiries via phone, email, or other communication channels.</div></li><li><div>
Resolve customer complaints and escalate issues when necessary.</div></li><li><div>
Provide accurate information regarding services, offers, and company updates.</div></li><li><div>
Maintain detailed and accurate records of interactions in the system.</div></li><li><div>
Coordinate with internal teams to ensure timely resolution of customer requests.</div></li><li><div>
Support customer retention initiatives and contribute to enhancing client satisfaction.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
UAE National wit Family Book.</div></li><li><div>
Strong communication skills in English and Arabic.</div></li><li><div>
Previous experience in customer service, call center, or administrative roles is preferred.</div></li><li><div>
Ability to multitask, manage time effectively, and work independently.</div></li><li><div>
Tech-savvy with basic computer and CRM knowledge.</div></li></ul></div>

Customer Care Executive (UAE National - Remote Working)

Join The First Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The First Group

About Company

Officer - DLD & RERA Affairs (UAE National)

Customer Care Executive (UAE National - Remote Working)