Qureos Mentor

The Goodyear Tire & Rubber Company

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 Job Description:
 
 
 
 
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 Handle customer orders and order to cash related customer requests ie. receive the customer orders via phone calls, e-mail and process through SAP, act as a liaison between the customer and Goodyear logistics execution to ensure orders are being shipped as per customer requirements, take all necessary actions to sell the plan
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 Work closely with Sales Team and act as a Single Point of Contact (SPOC) to ensure that the assigned customers' requirements are being met. Maximize the customer requests answered during the first contact with the CSR in the contact center
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 Work closely with all other Supply Chain associates to cover special requests in compliance with Goodyear standard work procedures
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 Maximize customer satisfaction by driving the company and supply chain strategy in all dealings with customers
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 Drive the sales campaigns and other customer incentives, guide the customer through our product portfolio.
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 Qualifications:
 
 
 
 
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 Bachelor&rsquo;s degree
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 2-5 years of experience in Supply Chain - Customer Service
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 Effective communication skills in both written and oral
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 Proficiency in relevant SAP transactions (order &amp; quality management) &amp; key operational reports in EDW in OTC
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 Proficiency in MS Office applications
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 Fluency in English
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 Knowledge of automotive related industries is a plus
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 Military service should be completed for male candidates.
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 Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to
 
 www.goodyear.com/corporate
 
 .
 
 
 
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Key Account Customer Service Representative & OM BPX

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 Location: IN - New Delhi
 
 
 Goodyear Talent Acquisition Representative: Aanchal Seth
 
 
 Sponsorship Available: No
 
 
 Relocation Assistance Available: Yes
 
 
 
 Strategy Setup
 
 
 
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 Develop comprehensive logistics strategies covering warehouse management, transportation and import/export that align with the company's overall supply chain objectives and support profitable growth, including the design and optimization of the supply network to enhance efficiency, reduce costs, and improve responsiveness to market demands.
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 Continuously review and refine logistics operations to ensure they are aligned with the latest industry trends and best practices, utilizing data analytics to identify opportunities for network improvement and cost savings.
 
 
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 Operation Excellence
 
 
 
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 Ensure logistics operations are safe, efficient, and meet or exceed all regulatory and business requirements.
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 Implement sustainable practices within warehouse operations and transportation area to reduce environmental impact and improve long-term viability, integrating safety as a core component of our sustainability efforts
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 Drive operational excellence by implementing lean principles and other continuous improvement methodologies.
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 Identify and implement cost-saving initiatives through continuous improvement projects, leveraging data analysis and on-site observations, ensuring high service levels are maintained to meet customer expectations and enhance brand reputation.
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 Utilize structured KPIs to monitor performance and drive continuous performance improvement within the warehouse operations and transportation area.
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 Manage and optimize warehouse and transportation costs to ensure cost efficiency without compromising service levels or quality. Analysis and reporting warehouse cost
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 Managing logistics budgets and finding ways to reduce costs while maintaining service quality.
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 Focus on negotiating with carriers, handling export documentation, and managing risks in the shipping process.
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 Build digital and sys capability, introduce advanced technology to warehouse operation
 
 
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 3PL Management
 
 
 
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 Develop 3PL sourcing strategy that aligns with the company's objectives, understanding the requirements for successful implementation and driving readiness for execution.
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 Negotiate and manage 3PL contracts, ensuring that the terms are favorable and aligned with the company's strategic goals.
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 Manage 3PL operations through process optimization and KPI management, ensuring that service levels and cost efficiencies are maintained and improved.
 
 
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 Team Management
 
 
 
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 Lead and develop a high-performing logistics team, focusing on productivity, skill development, and continuous improvement.freight
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 Foster a culture of innovation and empowerment, encouraging team members to contribute ideas for process improvements.
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 Build D&amp;I culture in warehouse team, engage team speak up
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 Proven track record of at least 10 years in warehouse management and transportation, with a strong background in strategic planning and execution within the logistics area.
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 Experience in both logistics industry and foreign enterprise environment, with a demonstrated ability to navigate and thrive in multinational and multicultural settings.
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 Excellence experience of leading large warehouse management and 3PL warehouse/transportation management
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 Supply chain management sys application/development experience, SAP, SNP, WMS
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 Extensive experience in managing costs, cash flow, and service levels within a warehouse environment, with a proven ability to use data to drive decision-making and cost savings.
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 Experience in freight forwarding, especially with ocean freight export shipping.
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 Experience with bidding and managing suppliers, including negotiating contracts and building strong vendor relationships.
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 Strong problem-solving and communication skills.
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 Experience in building hing performance teams, and managing managers.
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 Excellent analytical skills and a proven ability to manage 3PL partnerships effectively.
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 0 loss experience on operation
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 Proven track record of leading large warehouse management and 3PL warehouse management capability
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 Experience with leading complex, cross functional projects (including setting scope, reaching consensus, successful execution, and presenting results).
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 Strong leadership skills with the ability to develop and motivate a team to achieve operational excellence; experience of managing a sizable team( 30+) is needed
 
 
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 Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.
 
 
 Goodyear is one of the world&rsquo;s largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
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Head - Logistics & Customer Service

Join The Goodyear Tire & Rubber Company and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Goodyear Tire & Rubber Company

ABOUT_COMPANY

Key Account Customer Service Representative & OM BPX

Head - Logistics & Customer Service