Qureos Mentor

The Hair Shop

The Hair Shop, founded in 1988 by Ryan Tokko in Los Angeles, specializes in hair extensions and related products. Initially a small beauty store, it has grown to serve a diverse clientele, including celebrity stylists and production studios. The company is known for innovating hair extension application techniques and sourcing a variety of hair textures, maintaining a commitment to quality and customer satisfaction over the years.

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 Position Summary
 
 
 
 The Hair Shop
 
 Customer Service Agent Tier 1
 
 is someone who enjoys building relationships and is an effective communicator. The Customer Service Agent Tier 1 will have experience with call/ticketing, e-commerce, &amp; fulfillment systems and have strong command over company procedures &amp; guidelines. As a CS team, we strive to give customers exceptional support and embody the following values:
 
 
 
 
 
 
 Validating the customer&rsquo;s experience -
 
 Give them the benefit of the doubt &amp; always offer a solution
 
 
 
 Making customers ecstatic -
 
 Their satisfaction is more important than the sale
 
 
 
 Building a lasting relationship &ndash;
 
 Be reliable &amp; offer expert tips that&rsquo;s personalized to their hair journey
 
 
 
 
 
 
 Essential Functions
 
 
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 Maintain a positive, calm, and professional attitude towards customers
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 Respond promptly to a high volume of incoming calls, support tickets and chats
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 Accurately process orders, edits, and returns using multiple systems, including customer service, e-commerce, and inventory software's
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 Stay updated on available product offerings and services to effectively guide customers through the purchasing process
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 Handle customer complaints and escalate issues to the appropriate channels
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 Build trustworthy and long-term customer relationships through open and honest communication
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 Meet personal and team call and ticket handling quotas
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 Make outbound calls as needed for follow-up and resolution
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 Verify new accounts for both professionals and non-professionals
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 Communicate effectively and professionally with cross-functional teams, both internal and external
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 Follow established communication procedures, guidelines, and policies
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 Go above and beyond to ensure complete customer satisfaction
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 Perform any other duties assigned by management
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 Key Performance Metrics
 
 
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 A score card that reflects performance on customer satisfaction, issue resolution, &amp; quality assurance
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 Schedule adherence including attendance, on-time arrival/departure, timely breaks and lunches
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 Qualitative evaluations around attitude, diligence, team contributions, and willingness/ability to learn new skills and information
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 Education &amp; Experience Requirements
 
 
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 2+ years of Call Center or Customer Service experience
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 Associate's degree or some college coursework completed
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 Knowledge &amp; Skill Requirements
 
 
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 Spanish preferred but not required
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 Self-motivated and proactive
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 Solution-oriented
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 Ability to stay calm and professional during customer conflicts
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 Zendesk experience a plus
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 Microsoft Office skills a plus
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 Experience:
 
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 Call center: 2 years (Required)
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 Customer service: 2 years (Required)
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 Location:
 
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 California (Required)
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 </ul>
 
 
 
 
 Work Location:
 
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 Remote
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 </ul>
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Call Center Customer Service Representative

Join The Hair Shop and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Hair Shop

About Company

Call Center Customer Service Representative