Qureos Mentor

The Hive

Duties &amp; responsibilities<ul><li>Handle inbound and outbound calls to engage with potential clients and members.</li><li>Generate leads by effectively communicating the value propositions of The Hive&rsquo;s coworking spaces.</li><li>Provide accurate and detailed information to prospective clients about our services, pricing, and availability.</li><li>Assist in scheduling tours and meetings for prospective clients with the Community and Sales teams.</li><li>Provide excellent customer service by addressing inquiries, complaints and resolving issues promptly.</li><li>Perform feedback calling for leads that are either lost or won, gathering insights to improve service and sales strategies.</li></ul>Qualifications<ul><li>Proven experience in a customer service or sales role.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational skills and attention to detail.</li><li>Proficiency in using CRM software is a plus</li><li>A proactive and positive attitude with a strong desire to achieve targets.</li><li>Fluency in English is required.</li></ul>What we offer<ul><li>Competitive salary and performance-based incentives.</li><li>A collaborative and innovative work environment.</li><li>Opportunities for career growth and professional development.</li></ul>Job Type: Full-timeWork Location: In person

Customer Services Representative

Responsibilities:<ul><li>Create a warm and welcoming environment for all members and guests.</li><li>Build strong relationships with members, understanding their needs and fostering connections.</li><li>Facilitate introductions and networking opportunities among members.</li><li>Act as the primary point of contact for members, addressing their inquiries and concerns promptly.</li><li>Plan and execute engaging community events, workshops, and social gatherings in alignment with core brand strategy</li><li>Promote events and maximize member participation.</li><li>Manage event logistics, including setup, coordination, and follow-up.</li><li>Oversee the day to day running of the centre.</li><li>Ensure the space is clean, organized, and well-maintained.</li><li>Manage office supplies and inventory.</li><li>Assist with onboarding new members and providing tours of the space.</li><li>Troubleshoot basic office equipment problems.</li><li>Manage the access and security of the centre.</li><li>Manage community communication channels, including newsletters and online forums.</li><li>Create engaging content for social media platforms.</li><li>Promote The Hive's brand and values.</li><li>Maintain up to date community boards, both digital and physical.</li><li>Provide administrative support to members as needed.</li><li>Connect members with relevant resources and opportunities.</li><li>Gather member feedback and identify areas for improvement.</li></ul>Job Type: Full-timeWork Location: In person

Community Associate

Duties &amp; Responsibilities:<ul><li>Greet and check-in guests</li><li>Schedule and manage facility tours, track walk-ins, scheduled tours and send confirmation emails</li><li>Follow-up and share right and complete information with potential clients</li><li>Anticipate client needs over the visit and build rapport with customers</li><li>Provide guests with information about amenities, area and venues and promote services</li><li>Assist the Community Associate in on-boarding new clients</li><li>Record guest&rsquo;s information and their requirement in the CRM</li><li>Prepare presentations and content to share with guests</li><li>Any other tasks associated with fulfilling your role effectively</li></ul>Requirements:<ul><li>Proven experience as concierge; experience in customer service or relevant role is an advantage</li><li>Proficiency in English; multilingual is strongly preferred</li><li>Excellent communication skills</li><li>Polite and confident with a great deal of patience</li><li>Ability in multitasking and time-management</li><li>Aptitude in resolving issues with a customer-focused orientation</li><li>Degree in hotel management or relevant field will be a plus</li></ul>Job Type: Full-timeWork Location: In person

Community Officer

Join The Hive and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Hive

ABOUT_COMPANY

Customer Services Representative

Community Associate

Community Officer