Qureos Mentor

The Home Depot

<div>Position Purpose:
Responsible for leading talent acquisition, talent management, associate relations, development, and associate engagement in the Distribution Center in support of company values and business objectives. Provide excellent customer service by building partnerships and being responsive to the needs of associates, local leadership, region/SSC leadership, other DCs and store partners. Addresses issues such employee engagement, development, staffing, meeting learning objectives, partnering with RHRM, AR and Learning in management development, assoociate concerns, investigations and project management. Drives THD values and HR programs to ensure we remain an employer of choice for our associates. 
Key Responsibilities:<ul><li>
Ensure HR initiatives/processes are executed timely and with high quality within the DC. Provide HR guidance to the DC Management group.</li><li>
Facilitate all staffing responsiblities of the DC, in partnership with DC Management team, in light of the requirement of Home Depot being a Government Contractor. Includes recruiting, reporting and management of system requirements.
</li><li>Protect and maintain Home Depot's direct employer/associate relationship in the DC. Proactively communicate Home Depot's direct employer/associate relationship philosphy through education, communication and understanding of related issues and law and by addressing all issues towards the purpose of providing an Issue Free/direct employer/associate relationship.</li><li>
Assure excellent associate relations practices in the DC by insuring associate problems/issues are resolved quickly, using consistent communication methods, fair treatment and respect for all people and consistent application of Home Depot's policies and programs and SOP's. Protect and facilitate Home Depot's Open Door policy.
</li><li>Understand and insure Home Depot's application and protection of all current employment laws (EEO, Wage &amp; Hour, Labor, ADA, FMLA ). Follow any investigations through to appropriate completion. Keep accurate and complete documentation on all issues.</li><li>
Determine needs and assist in the development, implementation and delivery of knowledge management and learning programs with the purpose of career enhancement and development for all hourly associates in the DC. Assist the RHRM in managing and monitoring the process of leadership development, succession planning and the HR Review process.</li><li>
Work with RHRM and peer HRM's on project management and support Supply Chain efforts.</li><li>
Understand Home Depot's business and how HR efforts support accomplishing business goals.</li></ul> 

Direct Manager/Direct Reports:<ul><li>
Typically reports to Regional Human Resources Manager.</li><li>
Accountable for direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
</li><li>Typically requires overnight travel less than 10% of the time.</li></ul> 

Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 

Preferred Qualifications:<ul><li>
B.S. degree in Business, HR Management, Psychology preferred.</li><li>
If no degree at least 3 years of progressive HR Generalist Experience required.</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
2</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Excellent follow-up skills and the ability to handle multiple projects.</li><li>
Strong verbal and written communication skills and leadership skills coupled with distinct organizational skills</li><li>
Current and up-to-date knowledge of all laws relating to HR Management. Maintain a high level of knowledge of HD SOP's, HD Benefit Policies, etc.</li><li>
Strong relationship building and partnering skills. Excellent skills in associate relations and the ability to be flexible.</li><li>
Strong skills in investigating, ADR, learning, performance management and team building</li><li>
Typically requires overnight travel less than 10% of the time.</li></ul></div>

DC HR Manager - Dallas FDC/BDC

<div><div>Position Purpose:
The Senior Manager of Learning Strategy (LSM) is responsible for establishing short and long-term learning strategies to increase associate competence and confidence. The LSM will take a learner-centric approach to define and routinely validate learning needs for targeted audiences. The LSM will create effective learning and content plans by ensuring all learning needs are addressed with simple, relevant, and effective solutions 
Key Responsibilities:<ul><li>
Determine learner capabilities and learner needs by reviewing job requirements, experiencing the learner's environment, connecting with learners and leaders closest to the role, and evaluating key metrics and connect with business partners to stay current on the needs of the business.</li><li>
Develop strategy for assigned content areas (content area plan) and recommend solutions to business partners that address learner needs to increase associate competence and confidence. Collaborate with other LSMs to ensure assigned content areas are represented. Determine and maintain effectiveness of content areas.</li><li>
Work with learning Design &amp; Development, Technology, and/or Delivery teams to determine the most effective learning solutions for assigned content areas and communicate solutions to business partners</li><li>
Create learning plans for assigned job roles based on learner needs. For assigned job roles, validate content area recommendations from other LSMs. Work closely with learning Execution, Technology, and Delivery team members to ensure execution of learning plans. Determine and maintain effectiveness of learning plans.</li><li>
Collaborate with business partners, keeping them informed, influencing the right decisions for learners, and effectively addressing difficult issues. Demonstrate the courage to say what needs to be said, while maintaining strong relationships. Gain buy-in from stakeholders at multiple levels of the organization</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to the Director Learning.</li><li>
This position has 0-4 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
At least 7 years prior experience in related field (Training and Development, Leadership &amp; Organizational development, Human Resources) and/or THD field experience.</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Competencies:<ul><li>
COLLABORATES: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
COMMUNICATES EFFECTIVELY: Developing and delivering communications that convey a clear understanding of the unique needs of different audiences</li><li>
COURAGE: Stepping up to address difficult issues, saying what needs to be said</li><li>
CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions</li><li>
STRATEGIC MINDSET: Seeing ahead to future possibilities and translating them into breakthrough strategies</li><li>
ORGANIZATIONAL SAVVY: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics</li><li>
DECISION QUALITY: Making good and timely decisions that keep the organization moving forward</li><li>
INTERPERSONAL SAVVY: Relating openly and comfortably with diverse groups of people</li><li>
PERSUADES: Using compelling arguments to gain the support and commitment of others</li><li>
BALANCE STAKEHOLDERS: Anticipating and balancing the needs of multiple stakeholders</li><li>
PLANS and ALIGNS: Planning and prioritizing work to meet commitments aligned with organizational goals</li><li>
ACTION ORIENTED: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm</li><li>
BUSINESS INSIGHT: Applying knowledge of business and the marketplace to advance the organization's goals</li></ul></div> 
Apply End Date: 04/13/2026</div>

Sr Manager Learning Strategy

<div>Position Purpose:
The Outside Sales Representative (OSR) is responsible for driving incremental sales growth and profitability through account relationships, specifically focusing on Complex Business Expansion and new business development. The OSR will monitor key performance indicators for assigned professional customers and meet or exceed Sales and Margin performance to plan by working with the Pro Sales Manager. OSRs leverage data, customer insights, and review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position and drive capability adoption. 
 
Key Responsibilities:<ul><li>
10% - Cross-Functional Collaboration - Participate in district/regional meetings as needed. Communicate weekly activities with Pro Sales Manager.</li><li>
60% - Cultivate Net New Sales Relationships - Utilize local community events to continuously represent The Home Depot Pro brand and drive new business and grow Complex Business expansion. Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering. Produce new account revenue in line with current organization through individual targets/quotas. Partner with Inside Sales Support Representative as a daily point of contact to drive an end-to-end quoting, ordering, and transaction experience for customers. Establish effective partnerships with assigned customers by completing in-person sales appointments. Develop strategies focused on expanding customer base within defined sales territory. Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth.</li><li>
10% - Customer Relationship Management - Utilize Salesforce to plan future sales call activity, manage ongoing customer communications, and maintain a healthy sales pipeline.</li><li>
20% - Sales Prospecting - Conduct initial customer meetings and build relationships, selling The Home Depot value proposition and win opportunity to quote materials. Prospect for new business leveraging leads provided by internal Sales Development team as well as leads generated in the field via existing customer relationships, stores, and within the community.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to the Pro Sales Manager</li><li>
This Has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 20% to 50% of the time.</li></ul> 
Physical Requirements:
<ul><li>Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).</li></ul> 
Working Conditions:
<ul><li>Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.</li></ul> 
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li></ul> 
Preferred Qualifications:
<ul><li>Working knowledge of Microsoft Office Suite</li><li>
5 years of professional work experience</li><li>
2 years account management/sales management experience</li><li>
2 plus years home improvement or home building industry experience</li><li>
Successful professional growth in a high-paced retail environment</li><li>
Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization</li><li>
Ability to leverage relationships to accomplish sales and profitability goals</li><li>
Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit, and performance requirements</li><li>
Determine how each customer would prefer to be served and tailor communications and customer-facing activities appropriately</li><li>
Strong leadership and negotiation skills; ability to persuade or influence others</li><li>
Excellent communication skills (verbal, written) and able to communicate globally</li></ul> 
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:
No additional education 
<ul><li>
</li></ul>Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Preferred Years of Work Experience:
<ul><li>5</li></ul> 
Minimum Leadership Experience:
<ul><li>No previous leadership experience</li></ul> 
Preferred Leadership Experience:
<ul><li>No previous leadership experience</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:
<ul><li>Action Oriented</li><li>
Being Resilient</li><li>
Persuades</li><li>
Builds Networks</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

Outside Sales Representative Tampa

<div>
 Req176062
 
 
 
 Position Purpose
 
 
 
 The Marketing Support Specialist supports development &amp; tracking of strategic marketing goals by department. The Marketing Support Specialist will provide reporting / analysis, project management support, and centralized tracking to support cross-functional marketing initiatives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 20% Collaboration - Collaborate with Retail Media+ Partner Management and Audience Marketing to execute aggregate reporting &amp; analysis on vendor campaign performance for readouts with supervisor &amp; broader merchandising organization
 </li>
 <li>
 30% Competitive Activity - Track and report on competitive activity, aggregate marketing performance, budget deployment, and progress against strategic priorities by week for assigned department(s) and provide summarized reports to support strategy development
 </li>
 <li>
 10% Manage Promotions - Manage internal promo generation/calendar &amp; barcode management processes for assigned department(s), may include coupon process
 </li>
 <li>
 10% Promotional Coverage - Maintain centralized reference documents for promotional coverage &amp; affected SKUs/vendors; notify internal stakeholders as needed when materials are updated
 </li>
 <li>
 5% Reporting - Report out marketing &amp; competitive activity during internal status updates and merchant staff meetings
 </li>
 <li>
 5% Special Projects - Work on special projects as directed
 </li>
 <li>
 20% Strategy - Provide support in developing department overall strategy playbook &amp; strategic event briefs to be leveraged by cross-functional marketing execution teams
 
 
 </li>
 </ul>
 
 Direct Manager/Direct Reports
 
 
 
 <ul>
 <li>
 This position typically reports to Senior Manager, Category Marketing
 </li>
 <li>
 This position has 0 direct reports
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 <ul>
 <li>
 No travel required.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Must be eighteen years of age or older.
 </li>
 <li>
 Must be legally permitted to work in the United States.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Bachelor's degree in marketing, advertising, or a business-related field
 </li>
 <li>
 1+ years of relevant experience (i.e. advertising, marketing, media, social, or agency roles)
 </li>
 <li>
 Experience managing projects and working with cross-functional stakeholders
 </li>
 <li>
 Experience with SharePoint, PowerPoint and Excel
 </li>
 <li>
 Strong organizational skills &amp; attention to details
 </li>
 <li>
 Ability to communicate clearly with teammates and supervisors in both verbal and written communications
 </li>
 <li>
 An adaptive mindset and a willingness to learn new skills &amp; processes
 </li>
 <li>
 Ability to manage deadlines &amp; milestones across multiple simultaneous projects
 </li>
 <li>
 A collaborative approach and willingness to seek help as needed
 </li>
 <li>
 A strategic approach to execution, including an ability to identify process improvements
 
 
 </li>
 </ul>
 
 Minimum Education
 
 
 
 <ul>
 <li>
 The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Action Oriented
 </li>
 <li>
 Collaborates
 </li>
 <li>
 Drives Engagement
 </li>
 <li>
 Communicates Effectively
 </li>
 <li>
 Drives Results
 </li>
 <li>
 Manages Conflict
 </li>
 </ul>
</div>

Marketing Operations Specialist

<div>Position Purpose:
The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. They contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives. They are accountable for the direct supervision of the work activities of others; this includes personnel issues-including selection, termination, performance appraisal and professional development of subordinates. The Contact Center Supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals. Incumbent should be self-motivated and able to motivate others to work as a team. The Contact Center Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders. 
Key Responsibilities:<ul><li>
50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a contact center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, monitoring associate productivity and service levels for quality; ensuring proper associate scheduling; Leads by example the execution of strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met</li><li>
20% Drives Engagement - Supports the building and developing of an effective and high performing team through training, coaching, and development; Provides hands on daily coaching in order to improve and maintain team performance and is directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports; Leads and directs in a manner that inspires</li><li>
15% Drives Results - Maintains statistics for individual direct reports, analyzes department results, troubleshoots operational problems and completes team reports as required; Works with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and interdepartmental partnership</li><li>
15% Manages Conflict - Identifies and analyzes escalated problems and provides guidance to direct reports for resolution; Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction; Answers front line customer inquiries</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Contact Center Manager</li><li>
This position has 6+ Direct Reports</li></ul> 
Travel Requirements:<ul><li>
No travel required.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of Tableau</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)</li><li>
1+ year of previous leadership experience</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

HR Services Contact Center - Supervisor (Remote)

<div>Position Purpose:
The GCC Customer Service Supervisor &ndash; CSR Team leads and develops a team of customer service associates responsible for supporting customers after the sale. This role is accountable for delivering an exceptional post‑order experience by ensuring issues related to delivery, corrections, and returns are resolved accurately, efficiently, and with genuine care.
This leader balances people‑centric leadership with strong operational execution, driving performance, quality, and accountability while building a culture rooted in our core values. The Supervisor coaches and empowers associates to deliver consistent, high‑quality solutions, reinforces ownership at every level, and remains closely engaged in both customer outcomes and associate development.
Success in this role requires additional focus on performance and growth&mdash;actively monitoring results, identifying opportunities, and holding associates accountable through timely coaching, clear expectations, and ongoing feedback. The Supervisor serves as a role model and subject matter expert in products, systems, policies, and processes, ensuring the team has the knowledge, support, and confidence to perform at a high level and contribute to long‑term customer loyalty and departmental KPIs.
By investing in people, reinforcing accountability, and consistently raising the bar, this role plays a critical part in delivering outstanding customer experiences and driving results for Global Custom Commerce.<div>
The ideal candidate will reside in the Houston, TX metro area. This position follows a Location Flex schedule, requiring 3&ndash;4 days per week onsite at the GCC Contact Center in Houston, Texas to support collaboration, coaching, and team engagement.</div>
What is GCC?
Global Custom Commerce (GCC) is a Home Depot Company dedicated exclusively to the sale of custom window covering solutions, including blinds, shades, and other made‑to‑order products. GCC plays a critical role in Home Depot&rsquo;s e‑commerce and interconnected customer experience, supporting customers through a consultative, sales‑driven model that blends product expertise, design guidance, and personalized service. Unlike a traditional contact center, GCC operates in a specialized, performance‑focused environment where customer engagement, solution‑based selling, and relationship building are central to delivering both customer satisfaction and business results. 
Key Responsibilities:<ul><li>
25% Identify associate improvement opportunities by listening to calls, reviewing key metrics, and observing behaviors on an ongoing bases</li><li>
25% Facilitate coaching/feedback sessions geared towards specific behaviors including: QA, productivity, customer service soft skills, and behaviors associated with key metrics (ex. - credits and remakes)</li><li>
20% Support associate development and engagement by conducting monthly 1:1 conversations and administering developmental blueprint conversations</li><li>
15% Collaborate with HR and leadership on performance management activities as needed, including hiring, progressive discipline, leave of absence, performance improvement plans, and attendance, and separations</li><li>
10% Act as Service SME on projects and initiatives as assigned by manager, which includes attending project meetings and speaking up as the customer service expert, completing project tasks, and cascading all relevant information to the leadership team</li><li>
5% Stay abreast of updated products and services, company policies, customer service industry trends, and best practices</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to a Manager of Customer Service.</li><li>
This position has 15 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Prior experience in a supervisory role or lead role preferred</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
4</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul>
Preferred Leadership Experience:<ul><li>
1+ years</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Demonstrate strong leadership abilities</li><li>
Action Oriented</li><li>
Ability to collaborate well with other members of leadership by exercising respectful candor and working through conflicts effectively</li><li>
Excellent Communications skills, both written and oral</li><li>
Strong computer skills including experience with Windows, Microsoft Office Suite and the Internet</li><li>
Must adhere to work schedule</li><li>
Exemplary organizational skills</li><li>
Ability to perform with minimal supervision</li><li>
Understanding of call center technologies including IVR/ACD/email systems</li></ul></div>

GCC Customer Service Supervisor - FLEX (Houston, Texas)

<div>Position Purpose:
The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely and productively as possible. This role will handle management responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for hiring, evaluation, development, discipline, and termination of hourly associates. This role has management responsibilities for 20 to 30 hourly associates. 
Key Responsibilities:<ul><li>
45% Managing Process: Ensures all operations procedures are followed effectively, and identifies and recommends needed changes to Operations Manager and/or Assistant General Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiences.</li><li>
25% Coaching and Developing Associates: Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks. Resolves associate relations issues that arise in assigned functional area. Responsible for hiring, compensation, discipline and terminations of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed.</li><li>
15% Drives Results: Maintains inventory accuracy and control; reviews reports identifies area of improvement for key metrics inclouding productivity, accuracy, quality and expenses.</li><li>
15% Business Planning: Coordinats and monitors operations with the functional area to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages. Reviews reports and business metrics to analyze and plan staffing needs for optimimum department operations.
</li><li>Additional Responsibilities: Other duties as assisgned by Operations Manager, Assistant General Manager or General Manager.</li></ul> 

Direct Manager/Direct Reports:<ul><li>
This position typically reports to the Operations Manager.</li><li>
This position is accountable for the direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Flexibility to work various shifts</li><li>
Ability to relocate</li></ul> 

Preferred Qualifications:<ul><li>
Bachelor's degree;</li><li>
Computer skills in software including Microsoft Office;</li><li>
Experience with Warehouse Management Systems;</li><li>
3+ years supervisory experience in a related field;</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
2</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent.</li><li>
Financial Acumen: Utilizes fundamental concepts of finance to assist with managing budgets, forecast labor, and provides information to account for the financial impact of decision making.</li><li>
Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.</li><li>
Business Communication: Writes, speaks, and presents clearly and succintly across a variety of communication settings and adjusts communication style to the audience.
</li><li>Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably.</li><li>
Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.</li></ul></div>

DC Area Supervisor

Join The Home Depot and explore 267   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.