Qureos Mentor

The Home Depot

The Home Depot is the world’s largest home improvement specialty retailer, operating over 2,300 retail stores across the United States, Canada, and Mexico. The company is dedicated to providing exceptional customer service and helping customers build and improve their homes. With a strong emphasis on valuing and rewarding knowledgeable professionals, The Home Depot consistently ranks as a top Fortune 500 company, offering a variety of career opportunities for individuals looking to grow in the retail and home improvement industry.

<div>Position Purpose: 
At The Home Depot, we get UX; it is baked into our DNA. Now we are expanding our team to drive new initiatives. As a leader of the UX team, you will work with other strategists, designers, and researchers to help craft end-to-end experiences and drive strategic direction.
You are an out of the box thinker with a desire to solve interesting and complex user and customer problems. Whether it's using design thinking techniques to drive ideation and alignment or developing new UX frameworks for scalable use, you can empower and activate the right ideas and people towards solving a problem. You recognize the value of well-crafted design along with the value of imagination and play in building great products within a business environment.
With passion for customer and user experience excellence, you can craft end-to-end experiences to enact cutting-edge retail strategies; balancing user needs with business strategy and ultimately creating delight for your customers and innovative advantage for the company. You have solid awareness of research and design best practices and know that research is the foundation towards good design.
You appreciate feedback and support from fellow researchers, designers, engineers, analysts, or product managers in our cross functional environment. You enjoy collaborative effort, taking feedback and input to your UX activities as a means of improving the end result. You are as comfortable influencing business leadership as you are your product leadership and individual contributors. You are the customer and user advocate. You drive innovation by championing actionable user insights, deeply understanding our customers, enhancing product usability, and providing our team avenues to delight our customers. You communicate effectively and share a point of view that guides quality decisions.
Key Responsibilities and Tasks
Responsible for strategic UX activities supporting a customer/associate segment or suite of products. Focused on the largest problems within a specific space. Can take on various ways of leading as needed (e.g. strategist, service designer, information architect, creative director, or big project team lead).
Operates autonomously in their role. Proactively identifies insights and opportunities and drives consistency and standards. Typically supports 2-3 teams within a customer/associate experience segment. 
Key Responsibilities:<ul><li>
20% - Coaching and Mentoring - Leads interview exercises, determine cultural and team fits of candidates and aligns needs of the organization. Coaches domain resources (junior resources in UX activities and mentors UX resources for career development). Helps UX Leadership align resources to products based on skillset and cultural fit.</li><li>
40% - Delivery and Execution - Models &amp; ensures consistency of deliverables. Delivers UX strategy artifacts (e.g., experience maps, service blueprints, etc.). Drives delivery in product area. Leads synthesis and facilitation activities.</li><li>
40% - Leads Planning and Strategy Activities to Align Design Patterns and Testing Methods - Clearly communicates insights and opportunities and drives value of UX across experiences. Displays situational adaptability, is able to step in and drive change in products to better align with user needs or organizational goals. Has courage and organizational savvy to drive this change. Drives UX practice across experience, domain, or group of products. Drives vision and purpose; Combines user research outputs with OGSMs or OKRs of partners to clearly articulate the vision of their experiences and drive alignment with partners in solutions across products and experiences. Partners with Product, Development, other UX resources and business stakeholders across products to align multiple experiences in a domain.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to User Experience Sr. Principal, User Experience Sr. Manager, or User Experience Director.</li><li>
This role has 0 direct reports.</li></ul> 
 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be 18 years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
5+ years of experience working with agile software development teams</li><li>
Strong interpersonal savvy</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul>
Minimum Years of Work Experience:<ul><li>
6</li></ul> 
Preferred Years of Work Experience:<ul><li>
10</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
1</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Decision Quality</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Ensures Accountability</li><li>
Plans and Aligns</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

UX Principal

<div>Position Purpose:
The Senior Manager - Regional Finance Lead, Special Projects role supports the Director of Stores Finance, VP of Stores Finance, and the Regional Finance Lead team through financial leadership and ad hoc analytics. This role helps drive business goals, improve team processes, and create shareholder value with thought partnership on planning, forecasting, reporting, and actual reviews for the stores. This leader will perform deep dive financial analytics to support sales, cost out opportunities, and other key P&amp;L metrics, and is responsible for helping translate the impacts of strategic initiatives across the US Divisions' P&amp;L. In this role, the leader will also be expected to spearhead processes and initiatives across the Regional Finance Lead team. 
Key Responsibilities:<ul><li>
Strategic Analysis/Problem Solving - Works to fully understand business; identify and implement process and organizational improvements. Plans and ensures execution of department objectives. Participates in preparation of the annual budget, reviews monthly expenditures and ensures that budgetary goals are met. Reviews monthly metrics to ensure goals are met.</li><li>
Project Management- Develops and supports a strategic alliance with business partners. Participates in cross-functional activities focused on solving business issues and enhancing our competitive advantage. Facilitates cross-functional communication with other areas of the business including but not limited to Finance, Operations, and Information Systems.</li><li>
Leads, plans, and coordinates work teams in an efficient manner to effectively perform any financial function and activity; utilizes metrics to track performance and manage workload. Ensures operational processes and procedures are compliant and consist with established policies.</li><li>
Predict Revenues and Expenditures and Report to Management.</li><li>
Conduct financial planning for function and make appropriate recommendations.</li><li>
Drive key functional financial metrics.</li><li>
Financial Reporting</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to Director Finance</li><li>
Accountable for direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li><li>
Examples include: telephone operator and file clerk.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
MBA</li><li>
Prior experience leading an analysis or planning team</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
6</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Thorough working knowledge of generally accepted accounting principles and internal accounting controls</li><li>
Knowledge of business and management. Principles involved in strategic planning and resource allocation.</li><li>
Ability to develop and implement strategies that support the objectives of the company</li><li>
Ability to lead and develop subordinates</li><li>
Able to effectively communicate with all departments and levels of associates through both verbal and written methods</li><li>
Critical thinking skills; using logic to identify strengths and weaknesses of alternative solutions, applying general rules to specific problems.</li></ul></div>

Sr Manager, Finance - Regional Finance Lead Special Projects

<div>Position Purpose:
Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The SASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, they will become familiar with Manager on Duty responsibilities and gain insight into overseeing the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers (ASMs), Home Services, and Pro business partners, they will learn to develop and implement strategies that boost sales, enhance customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the SASM-IT training period, which will be up to 6 weeks, you will be learning to execute SASM key responsibilities.
Key Responsibilities:<ul><li>
50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.</li><li>
15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.</li><li>
15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.</li><li>
10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.</li><li>
10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.</li></ul>
Direct Manager/Direct Reports:
<ul><li>This Position typically reports to Store Manager</li><li>
This Position has 0 direct reports.</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul>
Physical Requirements:
<ul><li>Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).</li></ul>
Working Conditions:
<ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul>
Minimum Qualifications:
<ul><li>Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul>
Preferred Qualifications:<ul><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li></ul>
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul>
Minimum Years of Work Experience:<ul><li>
3</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:<ul><li>
1+ year of previous leadership experience</li></ul>
Preferred Leadership Experience:
<ul><li>2+ years of previous leadership experience</li></ul>
Certifications:
<ul><li>None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Collaborates</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Resourcefulness</li></ul></div>

Specialty Assistant Store Manager in Training

<div><div>Position Purpose:
The Senior Software Engineer for Site Reliability Engineering (Store Systems Enablement) builds and operates the internal platforms that keep Home Depot's store systems observable, reliable, and automated. This is a platform engineering role: you will design, develop, and maintain the tools that hundreds of development and reliability teams depend on, not just use them.
The team owns and operates a portfolio of reliability platforms, including a custom-built synthetic testing system that runs inside physical Home Depot stores, operational automation infrastructure serving dozens of teams, and the full observability stack (logging, tracing, and profiling) for Store Systems. You will write code, deploy infrastructure, tune distributed systems, and reduce operational toil through automation, including AI-assisted workflows.
Key focus areas include:<ul><li>
Platform Development: Build and extend internal reliability tools using Kubernetes, Terraform, and modern infrastructure-as-code patterns on Google Cloud Platform.</li><li>
Observability Operations: Deploy, configure, and maintain production logging, tracing, and profiling systems. Own the SLO/CUJ platform that enables multi-window, multi-burn-rate alerting and automated tracking dashboards for RE teams across Store Systems.</li><li>
Toil Reduction &amp; Automation: Identify repetitive operational work and engineer it away. Build self-service capabilities, Copilot skills, and automation pipelines so teams can operate independently.</li><li>
SLO &amp; CUJ Enablement: Maintain and extend the platform that powers SLO and Critical User Journey definition across the organization. Educate RE teams on what good SLOs and CUJs look like, assist with onboarding, and build automation and documentation so teams can self-serve. You will have strong opinions on the right way to measure reliability and the tooling to back them up.</li><li>
Synthetic Monitoring: Extend our in-store synthetic testing platform: onboard teams, enable them to write and deploy their own tests, and evolve the platform's orchestration, alerting, and self-service capabilities.</li><li>
Incident Response &amp; Resilience: Participate in on-call rotation for observability infrastructure. Lead and contribute to blameless post-mortems. Design and execute destructive tests to validate platform resilience.</li></ul>
You will work on a small, high-impact team where the work is varied: some weeks you're writing Terraform and Helm charts, others you're debugging Loki query performance or building a Copilot skill to automate a support workflow. You will be expected to own problems end-to-end, from investigation through implementation to production deployment.<div> 
Key Responsibilities:</div><ul><li>
50% Delivery and Execution - Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide; Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm; Consistently achieves results, even under tough circumstances; Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production; Takes a broad view when approaching issues; using a global lens</li><li>
20% Learns and Grows - Learns through successful and failed experiment when tackling new problems; Actively seeks ways to grow and be challenged using both formal and informal development channels</li><li>
20% Plans and Aligns - Collaborates with other team members in agile processes; Creates new and better ways for the organization to be successful; Works the Product Team to ensure user stories are valuable, developer ready, easy to understand and testable; Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; Adapts approach and demeanor in real time to match the shifting demands of different situations; Relates openly and comfortably with diverse groups of people</li><li>
10% Supports and Enables - Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Software Engineer Manager or Sr. Manager</li><li>
This position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
No travel required.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
3-5 years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or Infrastructure Engineering</li><li>
Hands-on experience with Google Cloud Platform (GCP), including GKE, GCS, BigQuery, Cloud Pub/Sub, Cloud Logging, IAM, and Workload Identity. Experience with other major cloud providers (AWS, Azure) is also valuable.</li><li>
Strong Kubernetes experience: deploying and managing workloads on GKE or similar managed Kubernetes services, writing and debugging Helm charts, managing namespaces, RBAC, service accounts, and troubleshooting issues</li><li>
Experience with infrastructure-as-code tools, particularly Terraform for cloud resource management. Familiarity with cdk8s (CDK for Kubernetes) or similar programmatic IaC tools is a plus.</li><li>
Proficiency in one or more of: Go, Python, JavaScript/TypeScript, YAML. You don't need all of them, but you should be comfortable reading Go, writing YAML and HCL, and scripting in Python or JavaScript.</li><li>
Experience with observability platforms: deploying, configuring, or operating log aggregation, distributed tracing, metrics, dashboarding, or continuous profiling</li><li>
Practical understanding of SLOs, SLIs, and error budgets. Experience defining Service Level Objectives, instrumenting services for SLI measurement, and configuring burn-rate alerting is highly preferred.</li><li>
Experience with synthetic monitoring or performance testing frameworks (k6, Playwright, Selenium, Locust, or similar). Bonus if you've built or operated a synthetic testing platform rather than just consumed one.</li><li>
Familiarity with incident management and on-call practices: Blameless post-mortems, runbook development, and incident communication</li><li>
Experience with CI/CD pipelines using GitHub Actions, Spinnaker, ArgoCD, or similar. Understanding of deployment strategies (blue/green, canary, rolling).</li><li>
Experience with automation to reduce operational toil: building self-service tooling, writing scripts or bots to handle repetitive tasks, or developing internal developer platforms</li><li>
Familiarity with AI-assisted development tools (GitHub Copilot, LLM-based automation, MCP servers) is a plus. We are actively building AI skills and automation into our workflows.</li><li>
Experience writing clear technical documentation, runbooks, and onboarding guides</li><li>
Comfort working on a small team with broad ownership: you will context-switch between writing code, debugging production systems, and onboarding partner teams</li></ul><ul><li>
Minimum Education:</li><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Global Perspective</li><li>
Manages Ambiguity</li><li>
Nimble Learning</li><li>
Self-Development</li><li>
Collaborates</li><li>
Cultivates Innovation</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Drives Results</li><li>
Interpersonal Savvy</li></ul></div> 
Apply End Date: 04/28/2026</div>

Senior Software Engineer - Site Reliability Engineering (Remote)

<div>Position Purpose:
Store Managers (SMs) are accountable for leading profitable operations of their store. Store Managers (SMs) are responsible for executing the three focal points of the company's retail strategy: customer service, in-stock, and store appearance in their store. SMs are responsible for achieving profitability in their stores by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition and executing effective game plans to consistently improve in all of these areas. SMs must effectively communicate the company's retail strategy and ensure its execution through strategic planning and timely follow-up. SMs must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. SMs must establish a presence in their store by conducting regular store walks, town hall meetings and staff meetings with associates. SMs are responsible for developing leaders and building a deep talent bench for store leadership positions. A successful SM will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence. 
Key Responsibilities:<ul><li>
15% Effectively communicate and partner with the District Manager and District team to drive alignment, establish the store's direction, and resolve issues; Ensure execution of the company's strategy and direction through Playbooks and Priority Communications</li><li>
15% Analyze and interpret sales and financial reporting to asses opportunities and determine successes in department's/key areas and provide guidance to store team to consistently improve in opportunities; Review and analyze store's shrink and safety performance; identify trends and implement appropriate game plans for improvement</li><li>
10% Conduct store walks with Assistant Store Managers (ASMs) and Department Supervisors (DSs) to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements. Host store walks with the District/Regional team to review game plan effectiveness and monitor execution</li><li>
20% Facilitate weekly staff meetings with ASMs and DSs to establish and implement store goals and objectives; Monitor associate engagement levels and drive employer of choice initiatives; Empower and inspire associates to make an emotional connection with customers and the community</li><li>
20% Teach, coach and train 1) store management and Associates on operational processes, merchandising standards, store appearance and profitability; 2) store leadership teams on creating a safe working environment and a culture of operational excellence 3) store leadership teams to achieve alignment and operational improvements</li><li>
20% Support the implementation and monitoring of pilot programs and new store initiatives to improve simplification in the stores; Evaluate in-stock levels of merchandise and ensure follow-through by store management on resolving out of stocks; Maximize turns by driving Green/Reduced Tag and Clearance processes</li></ul> 

Direct Manager/Direct Reports:<ul><li>
Position Reports to District Manager</li><li>
Position has 4-9 Direct reports</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 

Preferred Qualifications:<ul><li>
At least 3 years prior merchandising and/or operational experience</li><li>
At least 3 years leadership experience, preferably big box retail</li><li>
Must be legally permitted to work in the United States
</li><li>Ability to work a flexible, minimum 55 hour weekly schedule
</li><li>At least 2 years prior merchandising and/or operational experience
</li><li>At least 2 years leadership experience, preferably retail</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
2</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Ability to interpret sales reporting documents</li><li>
Experience in leveraging sales and profit opportunities through shrink management and safety performance</li></ul></div>

STORE MANAGER

<div>Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.</li><li>
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations</li><li>
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Specialty ASM or Pro ASM</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
At least 1 year prior merchandising and/or operational experience.</li><li>
At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Decision Quality
</li><li>Self-Development</li><li>
Situational Adaptability</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Pro Experience Manager

Join The Home Depot and explore 616   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Home Depot

About Company

UX Principal

Sr Manager, Finance - Regional Finance Lead Special Projects

Specialty Assistant Store Manager in Training

Senior Software Engineer - Site Reliability Engineering (Remote)

STORE MANAGER

Pro Experience Manager

Pro Experience Manager