Qureos Mentor

The Home Depot

<div>Position Purpose:
A Home Depot Installation Services (HDIS) Design Consultant is responsible for selling the Company's exterior and interior product and services to customers. The Design Consultant's primary responsibility is outside sales visits to customer homes and trade shows. Although sales efforts and incidental activities may take place at a customer's home or through virtual channels, a Design Consultant will spend the majority of his or her working time traveling and away from a dedicated office environment. Design Consultants will travel to customer's homes to make sales calls, assess customer needs, make individually-tailored product recommendations , develop and negotiate customized price quotes, present warranty information and financial options that meet the customer's needs and maintain/drive profitability. The Design Consultant will also complete required sales contracts and paperwork, and take measurements using industry standard methods to ensure orders meet required installation specifications. The Design Consultant is responsible for proactively soliciting and acquiring new customers inside assigned THD stores and during industry events (such as Home Shows). To drive sales and increase the pipeline of potential customers, a Design Consultant will travel to their assigned stores, maintain local relationships, educate store associates on HDIS offerings, and bring awareness to HDIS programs. 
Key Responsibilities:<ul><li>
Travel and engage in outside sales activities, primarily in customers' homes. Conduct professional and compelling sales presentations. Adapt quickly to changing customer needs and effectively advocate HDIS solutions.</li><li>
Conduct incidental activities necessary to complete sales (e.g., assessing customer needs, develop price quotes, measure product specifications, etc.)</li><li>
Present warranty and available financing options to customers. Prepare for appointments, commute to/from appointments and process sales-related paperwork.
</li><li>Prospecting for new customers both inside and outside of assigned THD store and participate in scheduled industry events. Proactively seek out new referrals and develop and maintain relationships with store management and associates. Attend sales and store team meetings to continually improve sales techniques and learn about HDIS product offerings.</li></ul> 

Direct Manager/Direct Reports:<ul><li>
This position reports to a Sales Manager</li><li>
This position has no direct reports</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 

Working Conditions:<ul><li>
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
</li><li>Requires regular and frequent local travel</li><li>
Access to reliable transportation will be required</li><li>
Reimbursement for travel will be available as required by state and federal law</li></ul> 

Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 

Preferred Qualifications:<ul><li>
3-5 years of prior in-home or virtual sales experience
</li><li>Prior home improvement industry experience
</li><li>Prior experience with successful lead generation
</li><li>Computer and application skills and use of varied technology (email, iPad, apps, etc.)</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
3</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
Design Consultants are expected to maintain 55 hours open calendar time per week (including weekends) to support customer appointments and for prospecting new customers.</li></ul> 

Competencies:<ul><li>
None</li></ul></div>

Sales Consultant, Exteriors - Baton Rouge, Louisiana

<div>Must live within the Sacramento, CA area
Schedule: Monday - Friday
Position Purpose:
The Home Depot Equipment Services Market Supervisor is responsible for leading effective and efficient operations with the technicians in their area. They drive quality equipment maintenance and repair for THD stores, MDOs, FMOs and various external customers. With guidance from the Regional Equipment Services Manager (RESM), the supervisor is responsible for executing the key elements of the business plan and ensuring operational efficiencies, staffing, training, development of talent, and safety. The supervisor conducts some technical training and guides technicians in troubleshooting repairs. 
To be successful in this role, the supervisor must effectively communicate across functions and levels of the organization, plan and align to balance priorities, develop a team of associates, and drive a culture of customer service, safety, and operational excellence. As a leader at The Home Depot, the Supervisor is responsible for creating an environment in which associates want to work and customers receive excellent service. The supervisor is to use our values to guide decisions/actions and rely on the inverted pyramid to prioritize work (customers and associates come first). 
Key Responsibilities:<ul><li>
10% Compliance and Safety - Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication Partner with support functions to ensure compliance with required operator certifications and licenses</li><li>
20% Equipment Repair - Occasionally respond onsite to repair and/or assist with repairs of equipment</li><li>
40% Leadership of People - Develop associates by providing weekly feedback and game plans, utilizing blueprints and THD development resources Provide ongoing technical guidance Champion growth of self and team using formal development resources available to THD leaders. Develop, celebrate, respect and inspire associates Independently delegate and assign tasks to direct reports Partner with the RESM to address staffing needs Partner with the HR and Recruiters to post, recruit, and onboard new associates. Execute effective onboarding, assimilation, and training plan for new associates Conduct quality performance reviews and progressive disciplinary process with RESM guidance Coach associates in technical and behavioral skill development. Foster a culture of One Home Depot through collaboration and connection with internal customers, brand alignment, relationship building, and celebration Facilitate regular engagement of associates and foster an environment of open dialogue</li><li>
30% Operational Execution - Regularly engage with in-store leadership to strengthen relationships and solicit feedback on quality of service being provided by the technicians. Present themselves as the point of contact for anything within their area while building effective, cross-functional partnerships. Partner with RESM to respond to feedback from customers and business partners; Conduct ride-alongs and store walks with technicians to audit the overall quality of work and to observe, reinforce, and improve specific patterns of behavior Ensure inventory is properly stored Effectively manage controllable operations' metrics including but not limited to Resolution Time, Resolution SLA, Response Time, First Time Call Closure, IVR On-Site Compliance, and Inventory management. Monitor and drive technician performance alignment with operational goals and specified metrics Manage and track work order performance and ensure quality work by technicians Approve associate expenses with guidance from RSEM Ensure associates are following proper procedures for managing parts' inventory Partner with the Regional Communications Admin to prioritize work orders in alignment with SLAs, complexity of repairs, and optimizing utilization of resources; Provide technical guidance and coaching to technicians in troubleshooting repairs and maintenance. Conduct some technical training Validate that preventive maintenance and repairs' process is being executed in a way that meets expectations and is aligned with established performance metrics Observe, reinforce, and improve specific patterns of behavior. Run the playbook Complete other related responsibilities and/or assignments as required</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to Regional Equipment Services Manager</li><li>
This Position has 5-12 geographically dispersed Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 20% to 50% of the time.</li></ul> 
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul> 
Working Conditions:<ul><li>
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li><li>
Valid driver's license in the state of residence. Have a driving record in good standing and have ability to drive</li><li>
Leadership experience. Experience with direct reports is not required</li><li>
Effective verbal and written communication skills</li><li>
Must be able to travel overnight up to 50% of the time.</li><li>
At least 3 years of experience repairing equipment and conducting preventive maintenance on industrial and commercial equipment. Demonstrated the ability to read and interpret mechanical, hydraulic, pneumatic, or electrical schematics. Demonstrated the ability to troubleshoot repairs with technicians in person and using technology (phone, video conferencing, etc)</li><li>
Be available to take calls from associates working weekends and available to check email and respond to emergency and/or operational weekend messages</li><li>
Ability to lift or handle materials or equipment up to 80lbs occasionally</li></ul> 
Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li><li>
Working knowledge of Microsoft Office Suite</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Excellent written and verbal communication skills</li><li>
Experience as a traveling technician</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Decision Quality</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Plans and Aligns</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

HDES Market Supervisor

<div>Position Purpose:
The Corporate Security Investigator is responsible for investigating and supporting investigations across the Corporate Security portfolio to include, including e-commerce fraud committed against HomeDepot.com and its subsidiaries, corruption, asset misappropriation, data loss, payments, and refund fraud, as well as the assessment and investigation of threatening behavior toward the company, it&rsquo;s associates and properties. The investigator will work with multiple partners internal to The Home Depot, including Corporate Security Analysts and Investigative Specialists, Internal Audit, Legal, Compliance, Asset Protection, Cybersecurity, Finance, Human Resources, Aviation, and other departments as applicable. The investigator is expected to work directly with law enforcement, prosecutors, outside counsel, and other external partners as required based on the assigned investigative task. The investigator is responsible for leveraging internal and external tools to detect and reduce the company&rsquo;s exposure to internal and external fraud. 
Key Responsibilities:<ul><li>
65% - Case Management - Own the status of all assigned cases within the case management system. Properly inventories and secures all evidence connected to assigned cases. Reviews classify and sort both electronic and physical evidence. Provides routine updates to department leaders on case status and fraud prevention/mitigation plans. Leverage multiple online databases and search tools to identify fraud and gather data connected to criminal e-commerce fraud, including internal and external criminal behavior; compile reports for Corporate Security leaders and build investigative packages for referral to law enforcement. Operate multiple e-tools including database aggregator, social media aggregator, big query, write, edit and run SQL searches, search and retrieve store CCTV, NPF CCTV, among other investigative tasks.</li><li>
35% - Cross-Functional Collaboration &amp; Investigation Governance - Partners with and responds to requests from the Online business unit; including the Online Contact Centers, Customer Care and Resolutions, Legal, Human Resources, Merchandising, and Finance among other internal and external partners. Provides business records, video recordings, call recordings, and other data connected to the investigative process as needed by internal partners or Law Enforcement. Partner with Law Enforcement to provide briefings on investigative findings and refer case packages for prosecution; supports internal events requiring a security presence and augment the security officer footprint.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to the Senior Manager/Manager of the Corporate Security Investigations team.</li><li>
This position has 0 direct reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).</li></ul> 
Working Conditions:<ul><li>
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul> 
Minimum Qualifications:<ul><li>
Must be 18 years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite.</li><li>
Working knowledge of Open-Source Intelligence and/or Digital Forensics Suites/Tools.</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams.</li><li>
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong attention to detail and ability to assess data from multiple sources, including fraud reporting systems, order management systems, and fraud reports.</li><li>
Experience investigating online fraud schemes, including e-commerce and credit card fraud, use of cryptocurrency to conceal stolen funds, crimes involving deception, embezzlement, and corruption, as well as cyber incidents leading to prosecution.</li><li>
Law enforcement or private sector financial investigative experience. Training or demonstrated experience in statistical analysis, internal audit, quantitative analysis, and data mining for fraud detection.</li><li>
Digital Forensics, Cyber Investigations, or Security Industry Trainings or Certifications relevant to fraud and cyber investigations.</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Minimum Years of Work Experience:<ul><li>
4</li></ul> 
Preferred Years of Work Experience:<ul><li>
4</li></ul> 
Minimum Leadership Experience:<ul><li>
1+ year of previous leadership experience</li></ul> 
Preferred Leadership Experience:<ul><li>
1+ year of previous leadership experience</li></ul> 
Certifications:<ul><li>
Affiliation with or certifications from Financial Fraud Organizations such as the International Association of Financial Crimes Investigators, Association of Certified Fraud Examiners or similar organizations.</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Decision Quality</li><li>
Manages Ambiguity</li><li>
Tech Savvy</li><li>
Collaborates</li><li>
Manages Complexity</li><li>
Optimizes Work Processes</li><li>
Plans and Aligns</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Resourcefulness</li></ul></div>

Corporate Security Investigator - Cyber Response

Join The Home Depot and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Home Depot

ABOUT_COMPANY

Sales Consultant, Exteriors - Baton Rouge, Louisiana

HDES Market Supervisor

Corporate Security Investigator - Cyber Response