Qureos Mentor

The Home Depot

<div>Position Purpose:
The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely and productively as possible. This role will handle management responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for hiring, evaluation, development, discipline, and termination of hourly associates. This role has management responsibilities for 20 to 30 hourly associates. 
Key Responsibilities:<ul><li>
45% Managing Process: Ensures all operations procedures are followed effectively, and identifies and recommends needed changes to Operations Manager and/or Assistant General Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiences.</li><li>
25% Coaching and Developing Associates: Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks. Resolves associate relations issues that arise in assigned functional area. Responsible for hiring, compensation, discipline and terminations of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed.</li><li>
15% Drives Results: Maintains inventory accuracy and control; reviews reports identifies area of improvement for key metrics inclouding productivity, accuracy, quality and expenses.</li><li>
15% Business Planning: Coordinats and monitors operations with the functional area to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages. Reviews reports and business metrics to analyze and plan staffing needs for optimimum department operations.
</li><li>Additional Responsibilities: Other duties as assisgned by Operations Manager, Assistant General Manager or General Manager.</li></ul> 

Direct Manager/Direct Reports:<ul><li>
This position typically reports to the Operations Manager.</li><li>
This position is accountable for the direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Flexibility to work various shifts</li><li>
Ability to relocate</li></ul> 

Preferred Qualifications:<ul><li>
Bachelor's degree;</li><li>
Computer skills in software including Microsoft Office;</li><li>
Experience with Warehouse Management Systems;</li><li>
3+ years supervisory experience in a related field;</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
2</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent.</li><li>
Financial Acumen: Utilizes fundamental concepts of finance to assist with managing budgets, forecast labor, and provides information to account for the financial impact of decision making.</li><li>
Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.</li><li>
Business Communication: Writes, speaks, and presents clearly and succintly across a variety of communication settings and adjusts communication style to the audience.
</li><li>Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably.</li><li>
Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.</li></ul></div>

Distribution Center - Area Supervisor

<div>Position Purpose:
The primary purpose of this role is to assist the asset protection manager in performing his/her functions. Performing AP and Safety-related activities to support The Home Depot's business objectives, such as but not limited to minimizing shrink, risk and safety incidents, providing on boarding to AP programs, OSHA standards and investigations, training, coaching and response to potentially volatile situations requiring quick, effective decisions and conducting investigations. This includes responsibility for data integrity and tracking of various performance metrics across AP duties. The role has experience in asset protection, safety, merchandise auditing compliance, hazmat, OSHA standards, and investigations to ensure The Home Depot maintains a safe, a safe work culture by providing support to the asset protection manager and facility leadership team, in assigned building, related to improving shrink, safety, expenses and liability. 
Key Responsibilities:<ul><li>
40% Compliance:
</li><li>Assist DC Asset Protection Manager with conducting monthly audit cadence that provides insight into shrink risk, overall safety compliance, merchandise accuracy audit completion, and regulatory compliance.</li><li>
Assist DC Asset Protection manager with regulatory investigations such as OSHA, EPA, state and federal agencies.</li><li>
Leverage contracted site guard supervisors, and ensure all electronic security systems are in good working order at all times.</li><li>
The overall audit process(s) will highlight operational deficiencies and will lead to the development of a dynamic game plan that will correct or mitigate exposures identified within the scope of the audits.</li><li>
30% Safety:
</li><li>Review weekly incident reporting and review trends with leadership team</li><li>
Participate in onsite meetings with regulatory agencies and follow company SOP's as it relates to interacting with such agencies.</li><li>
Maintain compliance with all Supply Chain security measures that will include but not limited to a seal compliance and testing program, maintaining a strong physical security presence.</li><li>
Leads auditors in daily operations; monitors to ensure a high degree of accuracy in the shipping of product, safety, recording auditing errors, and reviewing errors with facility leadership.</li><li>
Participate in all safety incident investigations to help drive additional training and accountability.</li><li>
If needed, assist APM with creating new processes that prevent safety incidents from occurring.</li><li>
15% Accuracy:
</li><li>Responsible for the training, coaching and feedback of auditors and performs regular evaluations of associates through factual data and subjective observations.</li><li>
15% Shrink:
</li><li>Assist DC Asset Protection Manager with the Company's internal and external theft program. Identify and process temporary labor and external visitors who commit theft. Maximize merchandise recoveries.</li><li>
Observations on floor, identifying safe work practices and correcting unsafe work practices</li><li>
Adhere to all Company policies governing apprehensions. Minimize risk of injuries during apprehensions.</li></ul> 

Direct Manager/Direct Reports:<ul><li>
This position reports to the DC Asset Protection manager.</li><li>
This position has up to 3 direct reports.</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
The knowledge, skills and abilities typically acquired in related field Night and weekends shifts and/or offsite/annex locations</li></ul> 

Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Ability to draw accurate conclusions from financial documentation</li><li>
Excellent written and verbal communication skills</li><li>
Experience with CCTV and digital recording devices</li><li>
LPC or LPQ Completion Wicklander &amp; Zulawski certified</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
1</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm</li><li>
Builds Networks - Effectively building formal and informal relationship networks inside and outside of the organization</li><li>
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Decision Quality - Making good and timely decisions that keep the organization moving forward</li><li>
Drives Results - Consistently achieving results, even under tough circumstances</li></ul></div>

Distribution Center - Asset Protection Supervisor

<div>
 23801
 
 
 Temco Logistics is seeking a hardworking and detail-oriented Warehouse Clerk to join our team. As a Warehouse Clerk, you will play a key role in ensuring that customer orders are accurately prepared, checked for quality, and staged for delivery in a timely manner. This position requires a proactive approach, physical stamina, and the ability to thrive in a fast-paced warehouse environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Collect and review order notes to accurately fulfill deliveries.
 </li>
 <li>
 Pick ordered items from containers and storage using barcodes, serial numbers, and other identifying information.
 </li>
 <li>
 Securely shrink-wrap items before staging or loading them for delivery.
 </li>
 <li>
 Load and unload delivery vehicles, including trucks, vans, and containers, with precision.
 </li>
 <li>
 Transport pulled items from storage containers to the shipment or staging area using forklifts, clamps, or dollies.
 </li>
 <li>
 Move units from the docking area to their assigned route areas.
 </li>
 <li>
 Inspect products for quality and damage, ensuring all items meet company standards.
 </li>
 <li>
 Report discrepancies or damaged items to supervisors immediately.
 </li>
 <li>
 Perform general warehouse duties, including maintaining a clean and organized workspace.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year of experience in order pulling or a similar warehouse role.
 </li>
 <li>
 Ability to operate heavy equipment, including forklifts and clamps (certification preferred).
 </li>
 <li>
 Familiarity with handheld devices or RF scanners, or a willingness to learn.
 </li>
 <li>
 Strong attention to detail and ability to detect order discrepancies.
 </li>
 <li>
 Physical stamina to work in a fast-paced environment and lift/move heavy items as required.
 </li>
 <li>
 Ability to work well under pressure and meet tight deadlines.
 
 
 </li>
 </ul>
 Apply now and become part of a team that&rsquo;s redefining final mile delivery.
 
 
 Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits &copy;2025 Temco Logistics Product Authority, LLC. All rights reserved.
 
 
 Apply End Date: 2027-12-31
</div>

Warehouse Clerk - Baton Rouge

<div><div>Position Purpose:
The Senior Analyst, Quantitative Research supports the Banner Pricing Team within Orange Apron Media by producing prescriptive analytics, quantitative business insights and actionable visualizations that enable executive decision-making around ad pricing, campaign budgeting and revenue optimization. The role requires the ability to frame business problems in analytical terms, rapidly distill actionable recommendations, and handle multiple conflicting priorities. Along with the required business context, the Senior Analyst will need to leverage Google BigQuery / Python for data manipulation and analysis and Tableau for dashboarding (as needed). Depending on the task assigned, the Senior Analyst will collaborate cross-functionally or operate independently, under limited supervision. 
Key Responsibilities:<ul><li>
20% Work with other departments providing analytical insight on business performance.</li><li>
20% Research and analyze business trends &amp; customer behavior data to identify opportunities for website enhancements.</li><li>
20% Analyze web analytics data as well as other offline data to evaluate site performance.</li><li>
10% Work with the Web Analyst to provide weekly Web Analytic dashboards.</li><li>
10% Takes the lead on new programs and initiatives for Web Analytics Team.</li><li>
10% Provide web analytics strategy to Specialty Channel.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Reports to Sr Manager</li><li>
Position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li><li>
No travel Required</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Responsible for helping others and providing on-the-job training or guidance</li><li>
Demonstrated business/financial modeling capabilities with tools such as Excel and Access</li><li>
Demonstrated skills in applying statistical analysis principles to business challenges</li><li>
Demonstrated communication and interpersonal skills</li><li>
Demonstrated ability to work well with others</li><li>
Strong analytical skills with attention to detail; self-starter</li></ul> 
Preferred Qualifications:<ul><li>
Prior experience with SQL, Python and Tableau</li><li>
Machine learning experience</li><li>
Analytical skills</li><li>
Presentation skills</li><li>
Strong communication skills</li><li>
Strong people skills</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
5</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div> 
Apply End Date: 04/29/2026</div>

Sr. Analyst - Quantitative Research

<div>
 Req173247
 
 
 
 Position Purpose
 
 
 
 This HR Generalist role supports the Brand Advocate organization within Online Merchandising and partners closely with fast‑paced, senior‑level leaders. The role requires strong Associate Relations (AR) judgment in ambiguous and high‑visibility situations, the ability to influence and push back thoughtfully with leaders, and comfort managing multiple, competing HR priorities with minimal direction. The ideal candidate operates as a consultative thought partner, leverages THD policy, balances risk with business needs, and brings clarity to complex people situations in a fast paced environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Utilize data and feedback from assigned department to identify trends and potential issues to address (e.g., turnover).
 </li>
 <li>
 Assists with talent management activities for assigned department - performance management, talent review, rewards, and associate development.
 </li>
 <li>
 Coordinate with talent acquisition team to drive and monitor recruiting process.
 </li>
 <li>
 Coach business on a variety of HR resources and tools. Counsels and coaches leaders on business decisions related to the organization, leadership and associate effectiveness.
 </li>
 <li>
 Resolves general associate relations issues and gathers information for investigations. Supports consistency in practice of SOP and employment law.
 </li>
 <li>
 Lead various HR related projects as necessary, including rolling out corporate-wide initiatives and conducting training classes on HR topics.
 
 
 </li>
 </ul>
 
 Direct Manager/Direct Reports
 
 
 
 <ul>
 <li>
 This position reports to HR manager, Sr Manager or Director.
 </li>
 <li>
 This position has 0 direct reports.
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 <ul>
 <li>
 Typically requires overnight travel less than 10% of the time.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Must be eighteen years of age or older.
 </li>
 <li>
 Must be legally permitted to work in the United States.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 PHR or SPHR certification
 </li>
 <li>
 Master's Degree in Human Resources.
 </li>
 <li>
 Prior HR Generalist Experience.
 </li>
 <li>
 Knowledge of change management principles.
 </li>
 <li>
 Experience coaching business leaders.
 </li>
 <li>
 Experience with organization design and role definition.
 
 
 </li>
 </ul>
 
 Minimum Education
 
 
 
 <ul>
 <li>
 The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
 
 
 </li>
 </ul>
 
 Minimum Years Of Work Experience
 
 
 
 <ul>
 <li>
 3
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Broad knowledge across HR functions, leading practices, and employment regulations and laws.
 </li>
 <li>
 Excellent communication skills: verbal, written and able to communicate globally.
 </li>
 <li>
 Ability to influence across functional teams and levels.
 </li>
 <li>
 Ability to lead projects and process improvement efforts.
 </li>
 <li>
 Financial and Business Acumen.
 </li>
 <li>
 Experience with Microsoft Office tools.
 </li>
 <li>
 Excellent at building relationships.
 </li>
 <li>
 Excellent problem solving skills.
 
 
 </li>
 </ul>
 Apply End Date: 03/19/2026
</div>

SSC HR Generalist

<div><div>Position Purpose:
The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members. 
As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary. 
Key Responsibilities:<ul><li>
30% Support &amp; Enablement:</li><li>
Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner; escalates accordingly</li><li>
Monitors system updates to remain aware of common problems users are experiencing</li><li>
Actively listens to and builds rapport with end users to elicit problem details</li><li>
30% Delivery &amp; Execution:</li><li>
Performs software installations for customers</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Applies diagnostic utilities to aid in troubleshooting</li><li>
Accesses software updates, drivers, and knowledge base to aid in problem resolution</li><li>
Tests fixes prior to closing tickets to ensure problems have been adequately resolved</li><li>
Interacts and builds relationships with site leadership where applicable</li><li>
30% Administration &amp; Operations:</li><li>
Documents all pertinent end user identification information including nature of problem</li><li>
Records, tracks, and documents the problem-solving process for each ticket</li><li>
10% Learning:</li><li>
Participates in formal and informal training sessions to gain new skills and knowledge</li><li>
Reviews regular pertinent product update information to keep knowledge current</li><li>
Contributes to and updates knowledge database and team training documentation</li><li>
Collaborates with other team members to share and exchange information</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Must be legally permitted to work in the United States</li></ul> 
Preferred Qualifications:<ul><li>
0-1 years of relevant work experience</li><li>
Experience with CRM or standard ticketing systems and remote monitoring and management software</li><li>
Experience with Microsoft Office standard applications</li><li>
Experience with troubleshooting and diagnosing basic-level networking issues and problems with modern operating systems</li><li>
Experience with virtualized and cloud-based environments</li><li>
Familiarity with administering antivirus software</li><li>
Familiarity with administering mobile devices and mobile device management systems</li><li>
Understanding of Data management (backup) software and Windows Server</li><li>
Understanding of DNS, DHCP, Internet infrastructure, and IP informational tools</li><li>
Understanding of how to set file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
0</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul></div> 
Apply End Date: 05/25/2026</div>

Product Support Technician (Remote)

<div><div>Position Purpose:
The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members. 
As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary. 
Key Responsibilities:<ul><li>
30% Support &amp; Enablement:</li><li>
Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner; escalates accordingly</li><li>
Monitors system updates to remain aware of common problems users are experiencing</li><li>
Actively listens to and builds rapport with end users to elicit problem details</li><li>
30% Delivery &amp; Execution:</li><li>
Performs software installations for customers</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Applies diagnostic utilities to aid in troubleshooting</li><li>
Accesses software updates, drivers, and knowledge base to aid in problem resolution</li><li>
Tests fixes prior to closing tickets to ensure problems have been adequately resolved</li><li>
Interacts and builds relationships with site leadership where applicable</li><li>
</li><li>30% Administration &amp; Operations:</li><li>
Documents all pertinent end user identification information including nature of problem</li><li>
Records, tracks, and documents the problem-solving process for each ticket</li><li>
</li><li>10% Learning:</li><li>
Participates in formal and informal training sessions to gain new skills and knowledge</li><li>
Reviews regular pertinent product update information to keep knowledge current</li><li>
Contributes to and updates knowledge database and team training documentation</li><li>
Collaborates with other team members to share and exchange information</li></ul> 

Direct Manager/Direct Reports:<ul><li>
Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Must be legally permitted to work in the United States</li></ul> 

Preferred Qualifications:<ul><li>
0-1 years of relevant work experience</li><li>
Experience with CRM or standard ticketing systems and remote monitoring and management software</li><li>
Experience with Microsoft Office standard applications</li><li>
Experience with troubleshooting and diagnosing basic-level networking issues and problems with modern operating systems</li><li>
Experience with virtualized and cloud-based environments</li><li>
Familiarity with administering antivirus software</li><li>
Familiarity with administering mobile devices and mobile device management systems</li><li>
Understanding of Data management (backup) software and Windows Server</li><li>
Understanding of DNS, DHCP, Internet infrastructure, and IP informational tools</li><li>
Understanding of how to set file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
0</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul></div> 
Apply End Date: 05/25/2026</div>

Join The Home Depot and explore 410   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Home Depot

About Company

Distribution Center - Area Supervisor

Distribution Center - Asset Protection Supervisor

Warehouse Clerk - Baton Rouge

Sr. Analyst - Quantitative Research

SSC HR Generalist

Product Support Technician (Remote)

Product Support Technician (Remote)