Qureos Mentor

The Home Depot

Position Summary We are seeking an experienced Principal Mechanical Engineer to provide technical leadership in the development of complex electromechanical automation systems. This role will lead the architecture, design, and commercialization of innovative products from concept through production, while partnering across engineering disciplines and business functions to deliver reliable, manufacturable, and cost-effective solutions. The ideal candidate combines deep mechanical engineering expertise with strong systems thinking, exceptional technical judgment, and a proven ability to lead cross-functional product development efforts. As a senior technical leader, you will influence engineering strategy, mentor technical talent, and help establish world-class engineering practices that enable organizational growth and innovation. Key Responsibilities Apply extensive experience to bring complex electromechanical products from concept through commercialization, balancing product performance, reliability, manufacturability, serviceability, and cost objectives. Define product and system requirements while driving alignment across mechanical, electrical, embedded software, controls, manufacturing, quality, supply chain, and field service teams. Lead strategic, cross-functional product development programs from initial concept, technical planning, and architecture through product launch, manufacturing ramp-up, and field deployment. Develop comprehensive product validation strategies, including proof-of-concept prototypes, engineering validation, design verification, system validation, and reliability testing. Provide technical leadership in the design of innovative mechanisms, structural systems, and integrated electromechanical assemblies, applying strong engineering judgment and mechanical intuition to solve complex technical challenges. Drive Design for Manufacturing (DFM), Design for Assembly (DFA), Design for Serviceability (DFS), Design for Reliability (DFR), and cost optimization initiatives to ensure successful transition from development into production and long-term product support. Make and influence critical technical decisions involving system architecture, engineering tradeoffs, technology selection, risk management, and development priorities while ensuring alignment with business strategy and customer needs. Establish and maintain high standards for engineering excellence, product reliability, maintainability, safety, regulatory compliance, and overall design quality throughout the product development lifecycle. Collaborate with suppliers and manufacturing partners to evaluate technologies, resolve technical challenges, improve quality, and optimize production readiness. Mentor and develop mechanical engineers through technical coaching, design reviews, knowledge sharing, recruiting, interviewing, and career development initiatives. Strengthen organizational capability by improving engineering processes, development infrastructure, design documentation, product lifecycle management practices, and operational excellence as the company scales. Serve as a trusted technical advisor to engineering leadership, influencing long-term technology strategy and product roadmaps. Required Qualifications Bachelor's degree in Mechanical Engineering or a related engineering discipline; Master's degree preferred. 10+ years of mechanical engineering experience developing complex electromechanical products, with demonstrated success leading products from concept through commercialization. Deep expertise in mechanical design, machine design, precision mechanisms, structural analysis, materials selection, and manufacturing processes. Proven experience leading cross-functional engineering teams and influencing technical decisions across multiple disciplines. Strong understanding of product development methodologies, stage-gate processes, systems engineering principles, and technical risk management. Extensive experience with Design for Manufacturing (DFM), Design for Assembly (DFA), Design for Serviceability (DFS), Design for Reliability (DFR), tolerance analysis, and cost optimization. Experience developing and executing verification and validation plans, including prototype evaluation, design verification, system validation, and reliability testing. Proficiency with modern 3D CAD platforms (such as SolidWorks, Creo, NX, or Inventor) and engineering analysis tools. Excellent communication skills with the ability to present complex technical concepts to engineering teams, executive leadership, suppliers, and customers. Preferred Qualifications Experience developing automation equipment, robotics, material handling systems, industrial machinery, or other complex electromechanical systems. Knowledge of motion control systems, sensors, pneumatics, servo systems, and controls integration. Experience supporting new product introduction (NPI), manufacturing ramp-up, and supplier development. Familiarity with PLM systems, FMEA, GD&amp;T, DFMEA/PFMEA, statistical analysis, and reliability engineering methodologies. Experience working in fast-paced, high-growth product development organizations.

Robotics Automation Mechanical Engineer

Position Purpose: Night Replenishment Managers (NRM) are members of the store leadership team and oversees freight handling activities. NRMs supervise the freight unload, pack out, and pack down processes. NRMs communicate priorities, ensure nightly tasks are completed, and freight is moving smoothly throughout the store. This position will be expected to teach, coach, and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. At times, NRMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. NRMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the NRM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies &amp; standards, completing specified safety training, immediately correcting hazards &amp; unsafe conditions and working safely as to not endanger themselves, co-workers, vendors, or customers. Key Responsibilities: 25% - People - Provide in the moment coaching based on observations and behavior. Partners with Night Operations ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to Night Operations ASM on associate performance and participate in talent planning for all hourly associates. Assist SM and Night Operations ASM with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive &quot;call outs&quot; and communicate with Night Operations ASM and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same. 25% - Replenishment - Partner with Night Operations ASM to determine responsibilities to drive efficiencies and overnight productivity. Direct supervision of the Consistent Unload, Directed Packout, and Purge Pack down processes. Execute Quality Walks to ensure associates are completing the Packout process correctly. Ensure all trucks and trailers are received and unloaded timely and efficiently. Ensure all freight is packed out or placed in overhead quickly and efficiently. Ensure that all trash is cleaned up and the store is Grand Opening ready at the end of the shift. Prioritize and communicate messages and tasks to all associates and leaders in store. 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior. 25% - Shared Manager On Duty - Perform Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required. Direct Manager/Direct Reports: This Position typically reports to Store Manager This Position has 0 Direct Reports Travel Requirements: No travel required. Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: None Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: None Minimum Years of Work Experience: 1 Preferred Years of Work Experience: None Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Action Oriented Directs Work Builds Effective Teams Drives Engagement

Night Replenishment Manager

Position Purpose: The Collections Specialist will support our Pro Trade Credit program. In this role, you will manage a portfolio of commercial (B2B) accounts, acting as the primary point of contact for past-due customers. The goal is to recover outstanding revenue while maintaining positive relationships with our professional trade partners. Success in this role will be measured by timely recovery rates, customer satisfaction scores, and adherence to compliance standards, ensuring clear benchmarks for performance. The specialist will handle the full cycle of delinquency management from initial outreach and dispute resolution to negotiating payment plans and preparing accounts for legal escalation or lien actions when necessary. Throughout this process, you will also collaborate closely with departments such as Legal and Sales to ensure a holistic and coordinated approach to collections and account management. Key Responsibilities: 30% - Outreach &amp; Negotiation - Conduct high-volume outbound calls and emails to commercial customers with past-due balances. Negotiate payment commitments and follow up to ensure promises are kept. 30% - Account Reconciliation - Research and resolve billing discrepancies, missing purchase orders (POs), or proof-of-delivery (POD) disputes that are holding up payment. 10% - Documentation - Maintain detailed, legally defensible notes on all collection activities within the ERP/Credit software. 10% - Legal &amp; Lien Initiation - Identify accounts that have exhausted all internal collection efforts. Lien Actions: Monitor job-specific lien deadlines. Gather necessary documentation (invoices, contracts) to initiate the preliminary notice or lien filing process for review by the Credit Manager/Legal team. Referrals: Compile comprehensive credit files (notes, call logs, skip-tracing results) to package accounts for referral to third-party collection agencies or attorneys. 20% - Risk Management - Monitor aging reports weekly to identify high-risk accounts. Place accounts on &quot;Credit Hold&quot; according to company policy and communicate status changes to the Sales team. Direct Manager/Direct Reports: Position Reports to Sr. Manager, Trade Credit. Position has 0 direct reports Travel Requirements: No travel required. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Working knowledge of Microsoft Office Suite. Demonstrated ability to collaborate and work effectively with cross-functional teams. Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers. Excellent written and verbal communication skills. 2+ years of experience in B2B collections, Accounts Receivable, or a related finance role. (Construction or Trade industry experience is a strong plus). Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables), Power BI and experience with AR/Credit Systems (i.e., Bectran). Familiarity with fair debt collection practices and a general understanding of lien rights/bond claim laws is preferred, but not required (will train). Soft Skills: Strong negotiation skills with the ability to remain professional under pressure. Ability to distinguish between a customer with a temporary cash-flow issue vs. a bad debt risk. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 2 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: No previous leadership experience Preferred Leadership Experience: No additional years of previous leadership experience Certifications: None Competencies: Action Oriented Collaborates Drives Engagement Communicates Effectively Customer Focus Drives Results Manages Conflict

Collections Specialist-2

Position Purpose: The Associate Data Scientist is responsible for supporting data science initiatives that drive business profitability, increased efficiencies and improved customer experience. This role works closely with Data Scientists and/or Sr. Data Scientists in their team to develop solutions by applying advanced analytics methods and algorithms for identifying trends and providing business solutions. Based on the specific data science team, this role may need to develop skills in one or more data science specializations, such as optimization, computer vision, recommendation, search or NLP. As an Associate Data Scientist, you will develop skills that effectively leverage data science methodologies to creatively solve business problems and provide strategic insights. This requires effective communication skills as well as continuous learning and development at both the technical and business level. Key Responsibilities: 70% Solution Development - Design and develop algorithms and models to use against large datasets to create business insights; Supports data science projects by conducting effective analysis to solve business problems; Executes tasks with high levels of efficiency and quality; Consults with Data Scientist or Sr. Data Scientist on appropriate selection, utilization and interpretation of advanced analytical methodologies; Learn about the assigned business areas to provide better solutions by incorporating business-specific knowledge 20% Communicating Results - Effectively communicate insights and recommendations to both technical and non-technical audience; Support preparation of reports, updates and/or presentations related to progress made on a project or solution; Highlights potential impacts of recommendations to drive alignment and appropriate implementation 10% Technical Learning - Keep up to date on industry trends, best practices and emerging methodologies; Continually develop skills and expertise in data analytics concepts and methodologies; Identify opportunities to apply learnings Direct Manager/Direct Reports: This position reports to manager or above This position has 0 direct reports Travel Requirements: No travel required. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Master's degree in a quantitative field (Computer Science, Math, Statistics, etc.) or equivalent work experience 3+ years of experience in business intelligence and analytics Working knowledge of Microsoft Excel and Power Point Experience in a modern scripting language (preferably Python) Experience running queries against data (preferably with Google BigQuery or SQL) Experience in predictive modeling, data mining and data analysis Experience with data visualization software (preferably Tableau) Experience utilizing statistical techniques to identify key insights that help solve business problems Basic knowledge or exposure to Prescriptive Modeling like optimization, computer vision, recommendation, search or NLP Basic knowledge or exposure to predictive modeling, data mining and data analysis Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 0 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Business Insight: Applying knowledge of the business and the marketplace to advance the organization's goals Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Customer Focus: Building strong customer relationships and delivering customer-centric solutions Drives Results: Consistently achieving results, even under tough circumstances Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Optimizes Work Processes: Knowing the most efficient and effective processes to get things done, with a focus on continuous improvement Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels

Associate Data Scientist - Decision Analytics

Position Purpose: Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation MASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. MASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the MASM-IT training period, which will be up to 6 weeks, you will be learning to execute MASM key responsibilities. Key Responsibilities: 15% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly 10% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink 10% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times 15% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. 50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. Direct Manager/Direct Reports: This Position typically reports to the Store Manager This Position has 0 Direct Reports Travel Requirements: Typically requires overnight travel less than 5% of the time. Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Preferred Qualifications: Demonstrated ability to collaborate and work effectively with cross-functional teams Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 1 Preferred Years of Work Experience: 3 Minimum Leadership Experience: 3 Preferred Leadership Experience: 3 Certifications: None Competencies: Action Oriented Collaborates Customer Focus Drives Results Resourcefulness

Assistant Store Manager

Position Purpose: The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager may be responsible for the supervision of one or more of the following: Inbound Operations (Unloading and Receiving), Warehouse Operations (Pick-Pack, Break-Pack), Outbound Operations (Loading), Transportation Operations (Yard, Carrier Relations) and/or Office Operations (e.g., Transportation Coordinators, Customer Service Associates, General Office Associates). The DC Operations Manager works with the General Manager or DC Assistant General Manager to develop strategies and objectives to maximizing productivity and leverage expenses for the Home Depot distribution center. DC Operations Managers must analyze trends, solve problems and motivate and develop themselves and associates in order to maximize contribution to the DC success - typically manages through several Supervisors to achieve results from a large number of hourly associates. Key Responsibilities: 20% Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers 20% Assists GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require. 15% Assists GM and/or AGM with the DC's financial, operational, people and process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve; leads associates, and peers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc. Depending on DC, may assist in management of 3PL provider to ensure optimal performance and metrics are achieved. 15% Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. Maintains a union free work environment by creating an employee-centered work place that demonstrates care and concern for all Associates. 15% Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis 15% Depending on need, may work with the GM to manage relationship with #3PL onsite delivery or transportation agent for all outbound loads, review transportation carrier performance with transportation Associates Direct Manager/Direct Reports: Reports to DC General Manager I/II or Assistant General Manager Accountable for direct supervision of the work activities of others. In addition to personnel issues - including selection, termination, performance appraisal and professional development of subordinates. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Bachelors Degree concentrating in Operations Management, Business or Supply Chain Proficiency in Microsoft Outlook, Word and Excel software applications Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels). Ability to work a flexible schedule. Ability to be on-call at various times.. Must be able to work weekends and holidays. Must be open to relocation. Because of the nature of Retail Distribution, your flexibility to relocate will translate into increased opportunities for advancement. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and responsibilities; models The Home Depot values. Problem Solving: Reacts quickly and appropriately to problems in the DC; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends. Customer Driven: Creates a customer-focused environment in which excellent service is provided to all Customers; sees business through the eyes of the Customer. Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately. Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience. Plans Strategically: Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term. Ground-Engaged: Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the business; uses this knowledge to make effective business decisions; knows the competition and the industry; foresees future challenges and takes action to address them. Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization. Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes steps to maximize development of both self and Associates. Stress Tolerance: Maintains a positive attitude; maintains a high volume, high quality workload under demanding conditions (e.g., short time frame). Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety standard.

Operations Manager

Position Purpose: Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. Key Responsibilities: 30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance. 30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards. 15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise. 25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution. Direct Manager/Direct Reports: This Position typically Reports to Operation Assistant Manager This position has 4 Direct Reports Travel Requirements: No travel required Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Ability to work a flexible schedule, including nights, weekends, and overtime as needed. 1 year of relevant work experience, including management of people and retail operations. Preferred Qualifications: At least 1 year prior merchandising and/or operational experience. At least 1 year leadership experience, preferably big box retail. Knowledge of the home improvement industry. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 + years of previous related work experience Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: 1+ year of previous leadership Experience Preferred Leadership Experience: 1+ year of previous leadership Experience Certifications: None Competencies: Action Oriented Decision Quality Collaborates Self-Development Situational Adaptability Communicates Effectively Customer Focus Manages Conflict Develops Talent Manages Conflict The application window is anticipated to be closed on July 15th, 2026.

Operations Experience Manager

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