Qureos Mentor

The Indian Hotels Company Limited (IHCL)

<div>
 <ul>
 <li>
 This role will be the Sales Head for our hotel's in Diu.
 </li>
 <li>
 Achieves Room Revenue, Banquet and Outlet budget Revpar and other revenue budgets to be achieved.
 </li>
 <li>
 EBITDA margins to be in line with the hotel revenue.
 </li>
 <li>
 Budget planning to be done before the Financial Year.
 </li>
 <li>
 Sales plan to be submitted based on quarterly basis &amp; segment wise details to be formulated.
 </li>
 <li>
 Functions as the strategic business leader of the hotels' Sales Department and is responsible for property reactive sales.
 </li>
 <li>
 Functions as the strategic business leader of the hotels' Sales Department and is responsible for property proactive account sales and segment sales, local and social catering sales, business travel sales, reservation sales and destination sales.
 </li>
 <li>
 Responsible for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.
 </li>
 <li>
 Conducts meetings for the entire team to ensure effective &amp; synchronized approach for achieving the targets.
 </li>
 <li>
 Analyzes the Sales force client engagement along with the team.
 </li>
 <li>
 Submits RPF as per the guidelines received.
 </li>
 <li>
 Liaises with the credit manager to review the credit status.
 </li>
 <li>
 Co-ordinates with the Head of Finance to ensure all TPAM points are adhered to.
 </li>
 <li>
 Engages with Media companies for regular hotel coverage.
 </li>
 <li>
 Analyses the competition information along with Sales Manager &amp; team for effective pricing of the hotel.
 </li>
 <li>
 Plans Sales Blitz &amp; reviews reports for the feeder cities for the hotel.
 </li>
 <li>
 Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
 </li>
 <li>
 Develops strong partnerships with local organizations to further increase brand/product awareness.
 </li>
 </ul>
 
 
</div>

Director of Sales

<div>
 
 IHCL and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm hospitality and world-class service. These include
 
 Taj
 
 &ndash; the iconic brand for the most discerning travellers, and ranked as &lsquo;World&rsquo;s Strongest Hotel Brand&rsquo; and &lsquo;India&rsquo;s Strongest Brand&rsquo; across sectors as per Brand Finance Hotels 50 and India 100 reports 2024 respectively;
 
 SeleQtions
 
 , a named collection of handpicked, storied hotels; Vivanta, a chain of contemporary upscale hotels that celebrate joie de vivre;
 
 Ginger
 
 , a brand that is revolutionizing the lean-luxe segment, and
 
 am&atilde; Stays &amp; Trails
 
 , a charming portfolio of private bungalows and villas set in picturesque locales. Along with our varied and latest offerings like
 
 Gateway, The Claridges Collection, Tree of Life,
 
 
 The Clarks Hotels and Resorts
 
 and
 
 TajSATs
 
 , IHCL has evolved from a Branded House to a
 
 House of Brands
 
 , offering a diverse portfolio across luxury, upscale, lean luxe, and homestay segments.
 
 
 
 
 
 
 Role Overview:
 
 
 
 We are looking for an experienced and driven professional to lead the development and implementation of our
 
 Customer Data Platform (CDP)
 
 , orchestrate the
 
 Martech ecosystem
 
 and drive our
 
 CRM and Customer Lifecycle Communication Management (CLCM)
 
 strategies. This role is critical to unlocking unified customer views, enabling personalisation at scale and driving loyalty and revenue growth across our hotel portfolio.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. CDP &amp; Data Infrastructure
 
 
 <ul>
 <li>
 Lead the selection, integration and deployment of a Customer Data Platform tailored to hospitality use cases.
 </li>
 <li>
 Work with IT and Data Engineering to ensure data ingestion from all relevant touchpoints: PMS, website, mobile app, call centres, loyalty programs, OTAs, etc.
 </li>
 <li>
 Create and maintain a 360-degree view of the customer through identity resolution, tagging and unified data modelling.
 </li>
 </ul>
 
 
 2. Martech Stack Ownership
 
 
 <ul>
 <li>
 Evaluate, implement and integrate Martech tools including CRM, DMPs, campaign management tools, marketing automation and analytics platforms.
 </li>
 <li>
 Ensure tools are interoperable and support omnichannel orchestration across email, SMS, push, WhatsApp, digital media and website personalisation.
 </li>
 <li>
 Partner with vendors and internal tech teams for deployment, maintenance and evolution of the stack.
 </li>
 </ul>
 
 
 3. CRM Strategy &amp; Execution
 
 
 <ul>
 <li>
 Own end-to-end CRM strategy: segmentation, campaign planning, offer mapping, execution, testing and measurement.
 </li>
 <li>
 Drive conversion, upsell, retention and reactivation programs through hyper-targeted campaigns.
 </li>
 <li>
 Champion customer data enrichment and hygiene practices.
 </li>
 </ul>
 
 
 4. CLCM &amp; Personalised Journeys
 
 
 <ul>
 <li>
 Map and optimise customer lifecycle journeys &ndash; from acquisition to loyalty.
 </li>
 <li>
 Design dynamic, trigger-based communications using first-party data to personalise engagement.
 </li>
 <li>
 Collaborate with Brand, Loyalty and Guest Experience teams to align messaging with business objectives.
 </li>
 </ul>
 
 
 5. Measurement, Governance &amp; ROI
 
 
 <ul>
 <li>
 Define KPIs for campaign performance, CLV growth, repeat rate, retention and loyalty contribution.
 </li>
 <li>
 Work with Analytics to deliver attribution models, A/B testing frameworks and dashboards.
 </li>
 <li>
 Ensure compliance with data privacy regulations (e.g., GDPR, PDPB) and internal governance policies.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 
 Education
 
 : Bachelor&rsquo;s/Master&rsquo;s degree in Marketing, Engineering, Data Science or a related field.
 </li>
 <li>
 
 Experience
 
 : 6&ndash;12 years in CRM/Martech/CDP roles, preferably within hospitality, retail or e-commerce industries.
 </li>
 <li>
 Proven experience in building or scaling a CDP or Martech ecosystem.
 </li>
 <li>
 Deep understanding of customer segmentation, lifecycle management and omnichannel orchestration.
 </li>
 <li>
 Familiarity with platforms like Salesforce, MoEngage, Braze, Oracle Responsys, Tealium, Segment, Adobe Experience Cloud, etc.
 </li>
 <li>
 Strong project management skills and stakeholder alignment capabilities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Hospitality domain knowledge or exposure to travel/lifestyle brands.
 </li>
 <li>
 Hands-on experience with data unification, tagging and digital analytics.
 </li>
 <li>
 Comfortable working across business and technology functions.
 </li>
 <li>
 Strong commercial acumen and ability to link CX with revenue outcomes.
 </li>
 </ul>
 
 
</div>

Associate Vice President- Database Marketing

Join The Indian Hotels Company Limited (IHCL) and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Indian Hotels Company Limited (IHCL)

About Company

Director of Sales

Associate Vice President- Database Marketing