Qureos Mentor

The Irvine Company

<p></p><div><div><div><div><h2 class="jobSectionHeader"><b>Position Summary:</b></h2></div><div><p>
Assists the Community Manager and/or General Manager in leading the operations of the onsite unit, including assisting with the resolution of resident concerns, move-in/out process, renewals, evictions and other resident related items. Trains, develops and leads a team of Community Relations Representatives. Supports Community Manager/General Manager in managing KPI goals/action plans, and performing variance reporting. This role is available at buildings with 1000+ units.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities:</b></h2></div><div><ul><li>
Responsible for the direct management of a team of Community Relations Representatives, including training and development.</li><li>
Assists Community Manager with managing the financial performance of the operating unit, including budgeting, forecasting, expense control initiatives, and PO management. Monitors key performance metrics; ensure plans are in place to achieve company targets.</li><li>
Supports the Community Manager to oversee all daily operations of the operating unit&rsquo;s resident services office which may include sales, move-in/outs, transfers, renewals, Final Account Statements, lease agreements, ledger adjustments, accounting month-end processes, delinquency reviews, and applications as needed and in accordance with Company policies and procedures.</li><li>
Ensures completion of regular community walks in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times. Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.</li><li>
Anticipates and proactively addresses resident relations and/or maintenance challenges.</li><li>
Assists new/existing residents with all ICAC processes including move-in/out, transfers and renewals, FAS, lease agreements. Process resident applications, lease documents as needed. Handles resident complaints, identifies solutions and communicates to leadership.</li><li>
Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points. Tracks NPS and Yelp scores daily.</li><li>
Oversees ledger management to include adding/waiving fees and process company invoicing. Completes delinquency review, accounting month-end and process evictions according to company policy.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications / Other Expectations:</b></h2></div><div><p><b>
Education:</b></p><ul><li>
High School Diploma</li></ul><p><b>
Experience:</b></p><ul><li>
2-4 years experience in property management; with a minimum of. 1 year experience as an Assistant Manager.</li></ul><p><b>
Other:</b></p><ul><li>
Valid California driver&rsquo;s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company&rsquo;s MVR policy, and is part of the essential duties of this position.)</li><li>
Strong business acumen with the ability to handle basic accounting principles and concepts.</li><li>
Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus</li><li>
Occasional travel required</li><li>
Ability to work evenings, weekends and holidays</li><li>
Ability to handle frequent standing, sitting, walking, stooping, bending, climbing stairs and lifting objects of up to 20 pounds</li></ul></div></div></div><p><b><br>
Community Details:</b></p><p>
Communities of Responsibility: Cypress Neighborhood - All Comm<br>
Unit Count: 1677</p><p></p><p><b><br>
Compensation:</b></p><p>
Base Pay Range: $31.83 - $40.53</p><p></p><p><br>
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.</p><p>
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.</p><p></p><p><b><br>
About Us:</b><br>
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California&rsquo;s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.<br>
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With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.<br>
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We take as much pride in our employee community as we do the communities we create. It&rsquo;s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.</p><p>
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.</p><p><br>
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.</p><p>
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Sr. Assistant Manager ($31.83 - $40.53)

Join The Irvine Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Irvine Company

ABOUT_COMPANY

Sr. Assistant Manager ($31.83 - $40.53)