Qureos Mentor

The Lana, Dubai - Dorchester Collection

<div>
 
 Hotel
 
 
 
 The Lana
 
 
 
 Division &amp; Department
 
 
 
 Rooms - Guest Relations
 
 
 
 Job Title
 
 
 
 Guest Experience Coordinator
 
 
 
 Contract Type
 
 
 
 Permanent
 
 
 
 Status
 
 
 
 Full time
 
 
 
 Position Overview
 
 
 
 We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people &ndash; our Legends &ndash; to live our vision &ndash;Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
 
 
 Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
 
 
 We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience Coordinator you start a unique opportunity to become celebrated as the very best in your field. You&rsquo;ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
 
 
 
 What You'll Get
 
 
 
 As a Guest Experience Coordinator at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:
 
 
 <ul>
 <li>
 Competitive Salary Package
 </li>
 <li>
 World-class Development Opportunities
 </li>
 <li>
 Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
 </li>
 <li>
 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
 </li>
 <li>
 Meals on Duty
 </li>
 <li>
 Private Medical Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Flight Allowance every 24 months
 </li>
 <li>
 Shared Company Accommodation
 </li>
 <li>
 Company provided transportation to and from work
 </li>
 <li>
 Uniform provided by the Company with complimentary laundry
 </li>
 <li>
 Service Charge
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 You&rsquo;ll love what you do and take pride in delighting our guests:
 
 
 <ul>
 <li>
 You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy &ldquo;We Care&rdquo; to life ensuring our employees and guests receive nothing but the best experience.
 </li>
 <li>
 You will own the pre arrival experience becoming the first point of contact for our guest after the booking has been made.
 </li>
 <li>
 You will act as an air traffic controller for all incoming guest requests and cases. Managing the hotel inventory by allocating the right room to the right guest at the right time. You will proactively manage all administrative and technical requirements to ensure seamless guest experience.
 </li>
 <li>
 You will ensure guest requests, room allocation, recognition delivery, and additional administration are executed timely, seamlessly and accurately.
 </li>
 <li>
 You will own the creation and distribution of operational tasks and you will own the system business rules for service requests.
 </li>
 <li>
 Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Experience Coordinator, you&rsquo;ll have the opportunity to bring these to life and continue to create our legacy.
 
 
 </li>
 </ul>
 The items shared are the essence of a day in the life of a Guest Experience Coordinator, but we&rsquo;ll make sure you are provided with specifics on how we care for our hotel.
 
 
 
 What You'll Bring
 
 
 
 <ul>
 <li>
 Bring your unique personality and enthusiasm to both the role and the team, making a positive impact every day.
 </li>
 <li>
 You are focused on process improvement, meticulous with details, and persistent in follow-up to ensure excellence.
 </li>
 <li>
 Clear communication is the backbone of our success. You possess outstanding communication skills, paired with a strong sense of customer service and business ethics.
 </li>
 <li>
 English is our primary language, and you can communicate confidently and effectively in it.
 </li>
 <li>
 Previous experience in Front Desk, Guest Relations, or Concierge is preferred.
 </li>
 <li>
 A high level of English and proficiency in the local hotel language are essential; additional languages are a plus.
 </li>
 <li>
 Familiarity with systems such as Microsoft Dynamics, Opera, HotSOS, and Spa Soft is highly advantageous.
 
 
 </li>
 </ul>
 
 Position location
 
 
 Job Location
 
 
 
 United Arab Emirates
 
 
 
 Location
 
 
 
 Dubai
</div>

Guest Experience Coordinator

Overview Assistant Manager - Riviera on the Beach at The Lana, Dubai - Dorchester Collection. Join to apply for the role at The Lana, Dubai - Dorchester Collection.Hotel: One Palm at Jumeirah Division & Department: Food & Beverage - Restaurant Job Title: Assistant Manager - Riviera on the Beach Contract Type: Permanent Status: Full time What you'll get <ul><li>Competitive Salary Package</li><li>World-class Development Opportunities</li><li>Complimentary stays with breakfast included in our sister Dorchester Collection hotels</li><li>50% off at bars and restaurants within all of our sister Dorchester Collection hotels</li><li>Meals on Duty</li><li>Private Medical Insurance</li><li>Life Insurance</li><li>Annual Flight Allowance</li><li>Company Accommodation</li><li>Company provided transportation to and from work</li><li>Uniform provided by the Company with complimentary laundry</li></ul> Responsibilities <ul><li>Join a dedicated beach team and report directly to the Beach Club Management team.</li><li>Coach and train the team on the floor to achieve high standards of service.</li><li>Monitor overall budget, food and beverage revenue, cost of sales, other expenses and payroll.</li><li>Assist with hiring, training, and evaluating the service team.</li><li>Control quality of products and services, operational costs, sanitation, cleanliness and hygiene.</li><li>Ensure standards set by the Company regarding personal hygiene and grooming are maintained by all service colleagues.</li><li>Liaise with other departments to ensure immaculate presentation of the outlet and high standards of cleanliness and maintenance of furniture, equipment, floors, fixtures and fittings.</li><li>Assist with rosters on a two weekly basis and review overtime, holiday requirements and absenteeism with the Restaurant GM.</li><li>Maintain administrative records such as attendance, duty rosters, vacation plans and hygiene inspection records.</li><li>Maintain relationships with regular guests and inform them of activations in the outlet, providing special service when dining.</li><li>Apply the company values of Passion, Personality, Respect, Working Together and Creativity to daily work.</li><li>Perform related duties and special projects as assigned.</li><li>Control quarterly inventory of Standard Operating Equipment.</li><li>Fully accountable for the consistent operation of the assigned outlet.</li><li>Comply with statutory and company health and safety, fire, bomb, and security regulations.</li><li>Ensure job-required certificates are kept up to date.</li><li>Monitor MTD and YTD revenue with management and lead on sales on the floor.</li><li>Be flexible to complete other tasks as necessary and adjust hours to cover beach club needs.</li><li>Acknowledge exposure to heat and sun, operating under pressure, and standing/walking for long periods.</li></ul> Qualifications <ul><li>You will bring your unique personality and a can-do spirit with a positive attitude.</li><li>Talent for delighting guests by leading a team of passionate individuals and striving for excellence.</li><li>Strong communication skills with a customer service ethic.</li><li>Detail-oriented, hands-on team player with strong interpersonal skills; ability to mentor high-potential team members.</li><li>University Degree in Hospitality Management or equivalent experience; minimum 2 years in a similar position; experience in luxury hotels and restaurants in the Middle East is preferred.</li><li>English is the primary language; additional languages (Italian, French, Spanish, Arabic, German) are desirable.</li></ul> Location Job Location: United Arab Emirates Location: Dubai

Assistant Manager - Riviera on the Beach

Join The Lana, Dubai - Dorchester Collection and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Lana, Dubai - Dorchester Collection

ABOUT_COMPANY

Guest Experience Coordinator

Assistant Manager - Riviera on the Beach