Qureos Mentor

The Little Clinic

<div>
 Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
 
 Minimum
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 Basic computer skills
 </li>
 <li>
 Excellent administrative, communication, and organizational skill with high attention to detail
 </li>
 <li>
 Basic math skills (i.e., counting, addition, and subtraction)
 </li>
 <li>
 Ability to work cooperatively in a fast-paced, team-based environment
 </li>
 <li>
 Excellent customer service, organizational, and task-management skills
 
 
 </li>
 </ul>
 
 Desired
 
 
 
 <ul>
 <li>
 Any previous experience in retail, customer service, or healthcare
 </li>
 <li>
 Knowledge of infection control practices- Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation
 </li>
 <li>
 Greet any customers or potential patients while in the front area or near the clinic
 </li>
 <li>
 Clean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection
 </li>
 <li>
 Answer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)
 </li>
 <li>
 Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow
 </li>
 <li>
 Complete the registration process, placing the patient under the respective scheduler book for the provider on duty
 </li>
 <li>
 Verify the patient or responsible party's identity using a government-issued source
 </li>
 <li>
 Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR
 </li>
 <li>
 Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR
 </li>
 <li>
 Scanning all appropriate documents or alert the provider if they need to complete the scanning
 </li>
 <li>
 Escort the patient to the exam room and determine the patient's chief complaint
 </li>
 <li>
 Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies
 </li>
 <li>
 Continue to process the patients in the waiting following appropriate clinic flow
 </li>
 <li>
 Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods
 </li>
 <li>
 Answer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policy
 </li>
 <li>
 Participate in and prepare for off-site events as needed
 </li>
 <li>
 Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping
 </li>
 <li>
 If a float: Travel to designated clinics within a specified geographic area
 </li>
 <li>
 Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider
 </li>
 <li>
 Must be able to perform the essential job functions of this position with or without reasonable accommodation
 </li>
 </ul>
</div>

Patient Care Technician

<div>
 Answer patient inquiries through telephone calls and/or e-mail, problem-solve with patients and enter data into Pharmacy applications and vendor platforms. Serve as the initial point of patient contact, both inbound and outbound related to specific assigned area. Provide support for patient escalation and serve as a mentor for the Patient Services Technician role. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety
 
 Minimum
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 Ability to type 35-40 words per minute
 </li>
 <li>
 State Registered/Licensed Technician or Nationally Certified Technician
 </li>
 <li>
 Ability to pass FBI/BCI background check
 </li>
 <li>
 Ability to maintain composure during stressful situations
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Ability to work both independently and as a team
 </li>
 <li>
 Ability to organize and prioritize a variety of tasks/projects
 </li>
 <li>
 Strong written and oral communication skills with the ability to effectively communicate with customers
 </li>
 <li>
 Intermediate Microsoft Office skills
 </li>
 <li>
 Contact Center Experience
 </li>
 <li>
 Proven customer service background
 
 
 </li>
 </ul>
 
 Desired
 
 
 
 <ul>
 <li>
 Retail experience
 </li>
 <li>
 Pharmacy experience
 </li>
 <li>
 Call Center experience- Address patient inquiries received directly through Kroger Health Connect telephone number.
 </li>
 <li>
 Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care.
 </li>
 <li>
 Protect customer information in accordance with state and federal pharmacy laws including HIPAA law and corporation standards
 </li>
 <li>
 Ensure all tasks are conducted with accuracy and in a Customer 1st manner consistent with company and patient policies.
 </li>
 <li>
 Resolve and manage difficult customer situations in a professional manner
 </li>
 <li>
 Achieve and maintain productivity levels consistent with contact center standards
 </li>
 <li>
 Serve as a liaison between Kroger Health &amp; Wellness and the patient
 </li>
 <li>
 Problem-solve with a goal of first contact resolution
 </li>
 <li>
 Follow-up on patient inquires within departmental guidelines.
 </li>
 <li>
 Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care
 </li>
 <li>
 Assist with the training and development of Kroger Health Connect team members
 </li>
 <li>
 Provide feedback and assistance with new program development
 </li>
 <li>
 Perform select advanced level functions under the direction of a Patient Service Specialist
 </li>
 <li>
 Serve as a backup Patient Service Specialist and assist with the Resource line as needed
 </li>
 <li>
 Maintain contact with store personnel as needed
 </li>
 <li>
 Maintain flexibility to work weekends, evenings, and holidays as part of a standard work schedule
 </li>
 <li>
 Must be able to perform the essential job functions of this position with or without reasonable accommodation
 </li>
 </ul>
</div>

Medication Therapy Management (MTM) Pharmacy Technician - Closed Door Pharmacy

<div>
 Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.At The Little Clinic, we are on a mission to simplify healthcare in America. We take pride in knowing we are helping individuals live healthier lives right in our communities. If you have a passion for helping others, we want to hear from you! Our clinics are staffed by board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians who all work as a team to supply high-quality, affordable healthcare found in convenient retail settings. The primary focus of our healthcare team is to promote health and wellness through diagnosis and treatment of illnesses, preventative medicine, and individualized patient education. Here, people matter. That's why we strive to supply the ingredients you need to create your own recipe for success at work and in life. We help feed your future by supplying the value and care you need to grow. So, whether you're looking for balanced, competitive benefits and rewards or ongoing opportunities for growth and development- we have you covered. We are always looking for extraordinary talent to join our growing team!
 
 
 
 What You'll Receive From Us
 
 
 
 
 The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
 
 
 
 <ul>
 <li>
 A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
 </li>
 <li>
 Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
 </li>
 <li>
 Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
 </li>
 <li>
 Valuable associate discounts on purchases, including food, travel, technology and so much more.
 </li>
 <li>
 Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
 </li>
 <li>
 Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
 
 
 </li>
 </ul>
 
 For more information about benefits and eligibility, please visit
 
 
 our Benefits Page
 
 
 !
 
 
 Minimum
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 Basic computer skills
 </li>
 <li>
 Excellent administrative, communication, and organizational skill with high attention to detail
 </li>
 <li>
 Basic math skills (i.e., counting, addition, and subtraction)
 </li>
 <li>
 Ability to work cooperatively in a fast-paced, team-based environment
 </li>
 <li>
 Excellent customer service, organizational, and task-management skills
 
 
 </li>
 </ul>
 
 Desired
 
 
 
 <ul>
 <li>
 Any previous experience in retail, customer service, or healthcare
 </li>
 <li>
 Knowledge of infection control practices- Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation
 </li>
 <li>
 Greet any customers or potential patients while in the front area or near the clinic
 </li>
 <li>
 Clean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection
 </li>
 <li>
 Answer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)
 </li>
 <li>
 Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow
 </li>
 <li>
 Complete the registration process, placing the patient under the respective scheduler book for the provider on duty
 </li>
 <li>
 Verify the patient or responsible party's identity using a government-issued source
 </li>
 <li>
 Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR
 </li>
 <li>
 Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR
 </li>
 <li>
 Scanning all appropriate documents or alert the provider if they need to complete the scanning
 </li>
 <li>
 Escort the patient to the exam room and determine the patient's chief complaint
 </li>
 <li>
 Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies
 </li>
 <li>
 Continue to process the patients in the waiting following appropriate clinic flow
 </li>
 <li>
 Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods
 </li>
 <li>
 Answer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policy
 </li>
 <li>
 Participate in and prepare for off-site events as needed
 </li>
 <li>
 Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping
 </li>
 <li>
 If a float: Travel to designated clinics within a specified geographic area
 </li>
 <li>
 Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider
 </li>
 <li>
 Must be able to perform the essential job functions of this position with or without reasonable accommodation
 </li>
 </ul>
</div>

Join The Little Clinic and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Little Clinic

About Company

Patient Care Technician

Medication Therapy Management (MTM) Pharmacy Technician - Closed Door Pharmacy

Patient Care Technician