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The Metro Group, Inc.

About The Metro Group, Inc. The Metro Group, Inc. is a successful, long-established building services company founded in 1925 with headquarters in Long Island City, New York. Our New England District Team specializes in commercial water treatment, water services &amp; testing, regulatory compliance, and a variety of building support services. We take pride in our work and the long-term partnerships we build with both clients and employees.Position OverviewAre you a highly organized, resourceful individual who thrives on keeping operations running smoothly? The Metro Group is seeking a Service Operations Coordinator to join our growing New England Service Team. This in-office role is ideal for someone who enjoys problem-solving, fast-paced coordination, and being at the center of daily operations.Reporting directly to the District Service Manager, you will oversee technician routing, daily scheduling, and service coordination across multiple states. You&rsquo;ll also play a key role in supporting the broader service operations, helping ensure that customers are served efficiently, technicians are supported, and the district runs seamlessly day-to-day.Working Hours and Benefits<ul><li>Full-time, in-office position (Monday&ndash;Friday)</li><li>Regular hours: 8:00 am &ndash; 4:00 pm (occasional early start, depending on business needs)</li><li>No nights or weekends</li><li>Paid holidays and generous paid time off</li><li>Weekly pay</li><li>Comprehensive benefits package, including medical, dental, and vision insurance</li><li>401(k) with company match and profit sharing</li><li>FSA/HSA options and company-paid life insurance</li></ul>Key ResponsibilitiesDaily Operations &amp; Scheduling<ul><li>Manage daily scheduling for 15&ndash;17 field technicians to maximize route efficiency and minimize travel time.</li><li>Dispatch and adjust routes dynamically to handle technician call-outs, customer reschedules, or emergency service requests.</li><li>Review completed service reports, verify accuracy, and ensure next steps are executed promptly.</li><li>Maintain accurate documentation of all service routes, changes, and updates.</li><li>Coordinate specialty services such as sampling, testing, and system cleanings.</li></ul>Team Support &amp; Internal Leadership<ul><li>Serve as the go-to support resource for technicians and account managers regarding scheduling, logistics, and field coordination.</li><li>Lead internal communications to keep the team informed and aligned</li><li>Collaborate with our IS/IT team to deploy and maintain service communication equipment and technology.</li></ul>Customer Communication &amp; Relationship Management<ul><li>Contact customers daily to confirm appointments, arrange site access, and set expectations.</li><li>Answer incoming calls and assist customers, vendors, and internal staff with scheduling, service inquiries, and general information in a professional and helpful manner.</li><li>Act as the first point of contact for clients when scheduling or service issues arise, maintaining a professional and solutions-focused tone.</li><li>Build and sustain strong client relationships through consistent communication and responsiveness.</li></ul>Process &amp; Data Management<ul><li>Own the service approval process: verifying documentation, updating account data, and ensuring accuracy across all systems.</li><li>Maintain current customer and site information to prevent callbacks, cancellations, or service delays.</li><li>Support compliance tracking, including licensing, training, and certification records.</li></ul>Qualifications<ul><li>High school diploma or equivalent required; associate degree or higher preferred</li><li>1&ndash;3 years of scheduling, dispatching, or operations coordination experience (HVAC, facilities, or service industry preferred)</li><li>Strong organizational and time management skills with the ability to multitask under pressure</li><li>Excellent written and verbal communication skills</li><li>Proficiency with Microsoft Office, map/navigation tools, and scheduling software</li><li>Customer service&ndash;oriented mindset with a solutions-first attitude</li><li>HVAC or plumbing knowledge a plus, but not required</li></ul>Why Join The Metro GroupAt Metro Group, you&rsquo;ll find a workplace built on teamwork, accountability, and mutual respect. You&rsquo;ll play a visible and critical role in keeping our operations efficient and our customers satisfied, all while gaining exposure to the inner workings of a busy service organization. For the right person, this position offers a clear path for growth toward service management. The Metro Group, Inc. is an EEOC-compliant employer.Job Type: Full-timePay: $45,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Ability to Commute:<ul><li>Wilmington, MA 01887 (Required)</li></ul>Work Location: In person

Service Operations Coordinator

Join The Metro Group, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Metro Group, Inc.

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Service Operations Coordinator