Qureos Mentor

The National Insurance Company – Daman

<div>
 
 We are seeking a highly skilled and dynamic Business Analyst to join our department within the Business Relations team. This role is crucial in bridging the gap between our business objectives and technological solutions. The Business Analyst will play a pivotal role in understanding the evolving needs of our internal and external partners and customers, translating these into clear requirements, and collaborating with IT and other stakeholders to deliver solutions that drive operational efficiency, enhance customer experience, and ensure regulatory compliance within the complex insurance landscape.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Elicit and Analyse Requirements: Conduct comprehensive requirements gathering through interviews, workshops, surveys, and document analysis to capture functional and non-functional needs, business rules, and process flows.
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 Process Modelling and Optimization: Analyse current state business processes to identify inefficiencies, design optimized future state processes, and develop clear process maps (e.g., BPMN).
 </li>
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 Data Analysis &amp; Reporting: Interpret complex data sets to uncover insights, identify trends, and develop actionable reports to support strategic decision-making for business relations initiatives.
 </li>
 <li>
 Solution Assessment &amp; Validation: Evaluate the feasibility of proposed solutions, facilitate User Acceptance Testing (UAT), define test scenarios, and ensure developed solutions align with business needs.
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 Stakeholder Collaboration: Serve as a key liaison between business stakeholders, IT teams, and external partners, ensuring clear communication, consensus building, and effective expectation management throughout the project lifecycle.
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 Customer/Partner Journey Mapping: Analyse and map the end-to-end journeys of various customer and partner segments to identify pain points and opportunities for improvement.
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 <li>
 Support Regulatory Adherence: Ensure that all defined requirements and proposed solutions adhere to relevant insurance regulations and compliance guidelines.Stay updated on relevant market trends and incorporate them into strategic decision-making.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum of 3-5 years of experience as a Business Analyst, preferably within the Insurance or financial services industry.
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 <li>
 Bachelor's degree in Business Administration, Finance, Insurance, or a related field.
 </li>
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 Demonstrated experience with full Software Development Life Cycle (SDLC) methodologies, with a strong preference for Agile (Scrum, Kanban) environments.
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 Proven track record of working closely with diverse business and technical teams.
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 <li>
 Knowledge of key market trends and their impact on the insurance industry.
 </li>
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 Business Analysis Professional
 </li>
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 Competency in Business Analysis
 </li>
 <li>
 Agile certifications (e.g., Certified Scrum Product Owner - CSPO)
 </li>
 <li>
 Relevant professional certifications (e.g., CBAP, PMP) are preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 
 
 
 <ul>
 <li>
 Core Business Analysis: Mastery of requirements elicitation, documentation, scope management, process modelling (BPMN), data analysis, and solution validation (UAT support).
 </li>
 <li>
 Excellent Communication &amp; Interpersonal Skills: Exceptional active listening, verbal, written, and presentation skills to effectively convey complex information to diverse audiences.
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 Stakeholder Management: Proven ability to build strong relationships, manage expectations, and resolve conflicts with internal and external stakeholders.
 </li>
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 Problem-Solving &amp; Critical Thinking: Highly analytical mindset with the ability to break down complex problems, identify root causes, propose practical, solution-oriented, and strategic solutions.
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 Adaptability &amp; Resilience: Ability to thrive in a dynamic, fast-paced environment, embrace change, and maintain effectiveness under pressure.
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 Negotiation &amp; Persuasion: Skilled in building consensus and influencing stakeholders to adopt optimal solutions and changes.
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 Business Relations Context: Strong understanding of partner ecosystems (brokers, agents, healthcare providers), customer journey mapping, and familiarity with insurance systems.
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 Insurance Domain Expertise: In-depth understanding of insurance products (health, life, property, casualty), core insurance processes (underwriting, claims, policy administration), and the regulatory landscape (DOH, DHA, local guidelines).
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 Technology Acumen: Solid understanding of SDLC/Agile methodologies, system integration concepts (APIs, data warehousing), and proficiency with project management tools (Jira, Confluence), requirement management tools. Basic to intermediate SQL skills are a plus.
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 Attention to Detail: Meticulous accuracy and thoroughness in all aspects of analysis, documentation, and validation..
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 </ul>
</div>

Assistant Manager, IT Business Relations (Analyst)

<div>
 
 
 Role Purpose:
 
 
 
 
 
 <ul>
 <li>
 Liaise between HIS and other business functions to assure effective delivery of existing HIS services and functionality
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 <li>
 Build relationship with the process owners and business functions by developing a communication process to keep up to date on initiative and project status
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 Solely responsible for a specific area e.g. end-to-end, cross departmental processes
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 Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
 </li>
 <li>
 Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
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 Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artefacts as needed: User story Business Case Business Requirements Document Use Cases Screen and Interface designs
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 Prepare training material and provide training to train the trainers.
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 Engage stakeholders in support of initiatives.
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 Work independently with users to define concepts and under direction of the Account Managers
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 Drive and challenge business units on their assumptions of how they will successfully execute their objectives.
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 Work with project teams and business to develop user acceptance test criteria with the business during the solving phase.
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 Participate/lead review and final sign off of functional specifications.
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 Maintain business process map for key processes.
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 Log initiatives in JIRA and Confluence and keep the status up to date.
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 Continually provide application systems improvements, especially in cross-business processes
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 Identify ways to increase adoption and customer satisfaction
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 </ul>
 
 
 
 
 
 Key Requirements and Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 5 years of relevant experience
 </li>
 <li>
 Bachelor&rsquo;s degree in business, IT/Computer Engineering or Finance or Human Resources Administration or Medicine or other related fields
 </li>
 <li>
 Prior consulting/business analysis experience is must.
 </li>
 <li>
 Functional consultant experience in Oracle EBS and good knowledge in AP and AR modules
 </li>
 <li>
 Proficiency in MS office (MS word, Excel, PowerPoint)
 </li>
 <li>
 Proficiency in process modelling tools such as Visio, BPMN
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 
 
 
 <ul>
 <li>
 Strong understanding of project management and agile methodologies
 </li>
 <li>
 Ability to document and diagram use cases, systems &amp; business processes.
 </li>
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 Strong level of customer service orientation and professionalism in all interactions
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 <li>
 Strong facilitation and presentation skills.
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 Very good command of written and spoken English; Knowledge of Arabic language is an advantage
 </li>
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 Ability to handle multiple projects in a fast-paced environment.
 </li>
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 Effective communication and stakeholder management skills.
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 Excellent problem solving and analytical skills.
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 Good knowledge of health insurance concepts is added advantage
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 </ul>
 
 
</div>

Assistant Manager, Business Relations (Finance)

<div>
 
 We are looking for a fresh graduate
 
 UAEN (Family B)
 
 to join our
 
 Human Resources team
 
 as a
 
 Coordinator &ndash; Human Resources
 
 . This is an excellent opportunity to kickstart your career in HR while learning from a supportive and experienced team.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Collect, organize, and verify HR documents to ensure accuracy and completeness.
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 Maintain employee records and databases in compliance with company policies.
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 Coordinate leave management, attendance, and HR-related documentation.
 </li>
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 Assist with payroll preparation and benefits coordination.
 </li>
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 Communicate with employees to answer HR-related queries and provide guidance.
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 Support in organizing employee events, training sessions, and wellness activities.
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 Verify data accuracy to minimize HR-related risks and errors.
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 Suggest process improvements to enhance HR efficiency and employee satisfaction.
 </li>
 </ul>
 <li>
 </li>
 
 
 Requirements
 
 
 <ul>
 <li>
 
 UAEN with Family B
 
 </li>
 <li>
 Bachelor&rsquo;s Degree in
 
 Human Resources, Business Administration, or related field
 
 (GPA 2.8 or above)
 </li>
 <li>
 
 Fresh graduate &ndash; no prior work experience required
 
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 <li>
 Strong attention to detail, interpersonal, and organizational skills
 </li>
 <li>
 Good communication and eagerness to learn HR operations
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 A supportive environment to build your career in Human Resources
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 On-the-job training and mentorship from experienced HR professionals
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 <li>
 Opportunities to develop HR, organizational, and analytical skills
 </li>
 </ul>
 
 
 
 
 If you are a fresh graduate passionate about
 
 people management and HR operations
 
 , we encourage you to apply!
 
</div>

Coordinator, Human Resources (UAEN)

Join The National Insurance Company – Daman and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The National Insurance Company – Daman

ABOUT_COMPANY

Assistant Manager, IT Business Relations (Analyst)

Assistant Manager, Business Relations (Finance)

Coordinator, Human Resources (UAEN)