Qureos Mentor

The Paper Store

<div>ROLE INFORMATION
Job Title: Senior Manager, People Operations 
Department: People &amp; Culture Reports To: Chief People Officer (CPO) 
Location: Corporate &mdash; Acton, MA | 4 days on-site during onboarding and training; 3 days on-site thereafter 
FLSA Status: Exempt (Salaried) 
Employment Type: Full-Time Pay Range: $140,000 to $150,000 commensurate with experience 
Travel Required: Occasional (under 10%)
THE ROLE
The Senior Manager, People Operations is the operational engine behind our HR function. This person makes sure payroll runs clean, benefits work, compliance is airtight, and the team executing all of it is supported and growing. We will consider Director-level candidates whose experience and scope of leadership align with where we are heading.
This is a builder and operator role. You will directly lead a team of three HR professionals covering payroll operations, HRIS administration, benefits administration, and leave management, while also owning the strategic gaps we are actively working to close: compensation structure, compliance reporting, vendor management, and more. Reporting directly to the CPO, you will translate high-level people strategy into day-to-day operations that actually work at scale.
This role is not right for someone who wants to set strategy and hand it off. You will be close to the work. You will know the details. And you will be expected to make things better, not just maintain them.
WHAT YOU WILL OWN<ul><li>
Lead and develop a team of HR professionals responsible for payroll operations, HRIS administration, benefits administration, and leave management by setting clear expectations, coaching their performance, and building the team's overall capability.</li><li>
Own end-to-end payroll operations, including processing accuracy, employee changes, terminations, timecard support, state tax setup, and labor reporting across all applicable jurisdictions.</li><li>
Oversee Paycom as our HRIS platform, including all system configurations, access controls, workflow setups, personnel action form administration, employee data integrity, and issue resolution.</li><li>
Manage benefits administration, including Paycom cleanup and maintenance, EDI file setup and weekly error reporting, invoice and billing reconciliation, broker and vendor relationships, leave administration, and workers' compensation reporting.</li><li>
Drive compliance across HR operations, including ADA process management, ERISA and plan document compliance, required reporting such as 5500, EEO-1, and ACA, and timely filing of all necessary documentation.</li><li>
Build and maintain SOPs, user guides, and process documentation that enable the team to operate consistently and scale effectively as the organization grows.</li><li>
Lead compensation strategy, structure, and benchmarking efforts, including total rewards statement development.</li><li>
Manage external vendor relationships, including benefits brokers, payroll providers, and other HR service partners, with responsibility for contract negotiations and ongoing performance management.</li><li>
Partner with the CPO and Finance on the HR operating budget, supporting resource planning and broader strategic initiatives.</li><li>
Identify and close operational gaps, including part-time benefits processes in Paycom, 401(k) planning, wellness and engagement programming, and policy development.</li><li>
Analyze HR metrics and reporting data to identify trends and support informed decision-making across staffing, compliance, and total rewards.</li><li>
Support cross-functional HR projects from scoping through execution, including system implementations, process improvement efforts, and organizational change initiatives.</li><li>
Perform all other duties as assigned.
</li></ul>WHAT WE ARE LOOKING FOR
Required Qualifications:<ul><li>
7-10 years of progressive HR experience, with at least 3 years in a people manager role overseeing HR operations functions.</li><li>
Demonstrated hands-on experience with payroll processing, HRIS administration, and benefits administration. You have done this work, not just supervised it.</li><li>
Working knowledge of employment law and HR compliance requirements, including leave administration, ERISA, ACA, EEO-1, and state-specific labor regulations.</li><li>
Proven ability to lead and develop a team, set priorities, and build accountability without micromanagement.</li><li>
Strong analytical skills with the ability to use data to identify problems and recommend solutions.</li><li>
Progressive experience using artificial intelligence as a business driver.</li><li>
Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience.</li></ul>
Preferred Qualifications:<ul><li>
Experience with Paycom as an HRIS platform, including familiarity with its configuration, workflows, and reporting capabilities.</li><li>
Background in multi-location retail or distribution environments with a large hourly workforce.</li><li>
Experience managing a self-insured benefits model, 401(k) administration, or a benefits broker relationship.</li><li>
SHRM-CP, SHRM-SCP, PHR, or SPHR certification.</li><li>
Experience leading a payroll outsource partner selection and transition.</li></ul>
WHAT WILL SET YOU APART<ul><li>
Operational precision. You are the kind of person who notices when something is off before it becomes a problem, and you fix it without being asked.</li><li>
Comfort with ambiguity. We are in a period of real growth and change. The person who thrives here is energized by building structure, not frustrated by the lack of it.</li><li>
Player-coach mentality. You can develop your team and delegate thoughtfully, but you are not above rolling up your sleeves when the work requires it.</li><li>
Credibility through competence. You earn trust by knowing your stuff. In compliance-heavy work, credibility is not given; it is built through accuracy and follow-through.</li><li>
Direct communicator. You say what needs to be said clearly, constructively, and without unnecessary softening. You expect the same from others.</li></ul>
COMPENSATION &amp; BENEFITS<ul><li>
Base salary: $140,000 to $150,000 commensurate with experience</li><li>
Performance bonus eligibility</li><li>
Comprehensive benefits package including medical, dental, vision, and 401(k)</li><li>
Paid time off and company holidays</li><li>
Associate discount across TPS Group brands</li></ul>
PHYSICAL AND WORK ENVIRONMENT REQUIREMENTS
This position requires the ability to remain in a stationary position for extended periods, operate a computer and other standard office equipment, and communicate effectively in written and verbal form. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
EQUAL OPPORTUNITY STATEMENT
TPS Group Holdings LLC is an equal opportunity employer. We are committed to building a diverse and inclusive team that reflects the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by applicable law.</div>

Senior Manager, People Operations

<div>TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts &amp; More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile&mdash;creating spaces that spark joy with every visit.
At The Paper Store, our Buyers operate like entrepreneurs&mdash;we call them Rainmakers. They don&rsquo;t wait for trends, they find them early and turn ideas into results.
Role Summary: As an Assistant Buyer, you are a critical partner in bringing that vision to life. You&rsquo;ll support the Buyer in building and executing assortments, while learning how to identify trends, analyze the business, and drive category growth. This role blends executional excellence with merchant curiosity&mdash;giving you a path to grow into a category owner over time.
What You&rsquo;ll Do
Support Trend Discovery &amp; Product Flow<ul><li>
Stay close to emerging trends across retail, social, and customer behavior to support new product ideas
</li><li>Assist in preparing for vendor meetings, trade shows, and product reviews
</li><li>Help track newness, best sellers, and opportunities within the category
</li></ul>Drive Day-to-Day Buying Operations<ul><li>
Own purchase order (PO) management including entry, updates, and follow-ups with vendors
</li><li>Monitor order status, shipping, cost accuracy, and resolve discrepancies
</li><li>Maintain SKU setup, vendor data, and product information in internal systems
</li><li>Manage open order reporting, cancellations, and backorder resolution
</li></ul>Inventory &amp; Allocation Execution<ul><li>
Execute allocations and replenishment to support store inventory needs
</li><li>Partner with Planning and Distribution Center teams to ensure smooth product flow
</li><li>Initiate transfers, consolidations, and recalls as needed
</li><li>Support inventory productivity through clean data and timely execution
</li></ul>Analyze the Business &amp; Learn the Financials<ul><li>
Run and maintain sales, markdown, and inventory reports
</li><li>Analyze performance (sell-through, turn, margin) and identify trends
</li><li>Support the Buyer in reacting to the business and adjusting strategies
</li><li>Build foundational knowledge of retail math and financial drivers
</li></ul>Cross-Functional Merchandising Execution<ul><li>
Partner with E-Commerce and Marketing to ensure accurate product setup online
</li><li>Prepare product information, images, and materials for digital channels
</li><li>Assist in creating merchandising directives for stores
</li><li>Support promotional events, seasonal launches, and key initiatives
</li></ul>Vendor &amp; Relationship Support<ul><li>
Communicate with vendors regarding samples, product details, and order updates
</li><li>Help maintain strong vendor relationships through follow-up and organization
</li><li>Support onboarding of new vendors and product introductions
</li></ul>Who You Are<ul><li>
Bring 18 months to 3 years of experience in buying or merchandising within a retail company, preferably supporting both store and eCommerce channels
</li><li>Bachelor&rsquo;s degree in Business, Fashion, or Retail preferred
</li><li>Proficiency in Microsoft Excel (pivot tables, VLOOKUPs a plus)
</li><li>Strong time management skills with the ability to prioritize and manage multiple tasks
</li><li>Curious and excited by trends, products, and what customers will love next
</li><li>Highly organized with strong attention to detail and follow-through
</li><li>Analytical mindset with comfort working in Excel and using data to support decisions
</li><li>Thrive in a fast-paced retail environment where priorities shift quickly
</li><li>Strong communicator who collaborates effectively across cross-functional teams
</li><li>Interested in growing into a Buyer role and owning a category over time
</li><li>Willingness to work onsite 4 days per week in Acton, MA</li></ul>
TPS Group Holdings is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
This range reflects what the company reasonably expects to pay for this position at this location at the time of this posting
JOB REQUIREMENTS:<ul><li>
Must be proficient with Microsoft Office Suite: Excel, PowerPoint, Word, and Outlook.</li><li>
Good organizational skills including prioritizing, time management, and meeting deadlines.</li><li>
Strong numerical and analytical aptitude.</li><li>
1-3 years of experience as an assistant buyer in a retail organization.</li><li>
Communication and negotiation skills/experience</li><li>
Ability to work 4+ days/week at the Corporate Office in Acton, MA</li><li>
Professional presentation in attire, demeanor, and appearance</li></ul></div>

Assistant Buyer

Join The Paper Store and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Paper Store

About Company

Senior Manager, People Operations

Assistant Buyer