Qureos Mentor

The Portland Clinic

<div>At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE: Provider Relations Coordinator
SUPERVISOR: CMO
HOURS PER WEEK: 25hrs/Exempt (Wednesday - Friday)
DEPARTMENT: Administration
HIRING BONUS: $1,000 after 90 days
The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
PRIMARY FUNCTION: Work with senior medical leadership, administration and directly support the Chief Medical Officer (CMO) in managing the employee/partnership lifecycle of physician and providers. This includes recruitment, onboarding, development, retention, exit and advocacy. In addition, this role will serve as the liaison to the Credentialing Specialist to ensure provider credentialing information as it pertains to insurance plan participation, hospital privileges/affiliation, and state and federal licensures for providers, is complete and up to date.
DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS) 
1. Manage full cycle recruiting for all physician and providers. This includes: 
 a. Evaluating current needs based on job openings* 
 b. Advertising for vacancies, managing provider job postings* 
 c. Screening candidates* 
 d. Arranging phone/remote and site interviews, expense reimbursement, relocation, site logistics, orientation, and other needs as they arise* 
 e. Collecting feedback from interview participants* 
 f. Communicating results with all parties* 
 g. Responding to applicant inquiries* 
 h. Working with any external recruiting vendors to ensure effective and efficient information sharing* 
2. Ensure insurance panel participation/hospital privileges for newly hired providers prior to start date 
3. Work with Credentialing Specialist as indicated to ensure all required information is available for credentialing tasks, including managing the collection of all required records and reports. 
 a. Work with Credentialing Specialist and the TPC Alberty Surgical Center administrative manager to complete ASC credentialing and recredentialing applications. Assist in credentialing providers with external ASC as needed. 
 b. Work as liaison to hospital systems for provider call contracts, provider required trainings and employee health requirements. Communicate this information to the Credentialing Specialist. 
 c. Facilitate and coordinate administrative meetings pertaining to providers regarding pressing needs and important topics of interest with CMO, branch and medical leadership, and administration, as appropriate. 
4. Work with CMO and administration to coordinate and provide administrative support for provider committees and meetings: 
 a. Leadership Council 
 b. Schedule Change Criteria Committee 
 c. Partner Meeting 
 d. All Provider Meetings 
5. Partner with CMO and Leadership Council to maintain and update provider policies 
6. Work with CMO to maintain administrative calendar of provider events, meetings and engagements. 
7. Coordinate the annual provider review process 
8. Maintain awareness of Oregon Medical Board (OMB) requirements for licensure, policy changes and practice requirements. Work with CMO and clinical and administrative staff to maintain OMB compliance. 
9. Review monthly OMB action report. 
10. Plan and organize new and recurring events and programs in collaboration with Marketing 
 a. TPC Provider Retreat 
 b. AMGA Provider Satisfaction Survey 
 c. Provider social functions and other provider activities that promote culture and relationship-building. 
11. Conduct provider exit interviews 
12. Provide support for outreach events, job fairs and community activities. 
13. Assist with the development and maintenance of provider profile content for the website and relevant communication channels. 
14. Support Marketing on patient notification communications related to provider transitions. 
15. Assist Human Resources department as needed. 
16. Work respectfully and collaboratively in a team environment with a spirit of cooperation.* 
17. Carry out other duties and responsibilities as directed by Administration. 
18. Maintain regular, in person, work attendance and punctuality, as scheduled.*<div>
REQUIREMENTS: 
<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, or related field.</li><li>Must be highly organized and detail oriented.</li><li>Proficient in Microsoft Office Suite</li><li>Credentialing certification (CPCS) preferred but not required.</li></ul></div><div>
KEY COMPENTENCIES: 
<ul><li>Values team success</li><li>Compassionate, patient, diplomatic, well organized, thorough and independent</li><li>Shows an interest in taking action to increase his/her knowledge and development</li><li>Excellent interpersonal and oral communication skills, with a professional phone presence and the ability to communicate effectively across multiple mediums.</li><li>Competency in language, grammar and spelling</li><li>Capable of effectively working on more than one task without a reduction in the quality of work and service performed</li><li>Ability to react calmly and effectively under pressure</li><li>Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision</li><li>Skill in establishing and maintaining effective working relationships with providers and senior leadership.</li><li>Ability to effectively manage confidential information</li><li>Experience with building reports and tracking a high volume of information</li></ul></div><div>
COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk): 
<ul><li>401k plan with Employer Matching up to 4.5% annually</li><li>Roth IRA</li><li>Comprehensive Medical, Dental and Vision insurance</li><li>Flexible Spending Account</li><li>Health Savings Account</li><li>Company provided $10K Group Life/AD&amp;D insurance</li><li>Voluntary benefits: Life/AD&amp;D, Dependent Life/AD&amp;D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity</li><li>Norton Identity Theft Protection (optional)</li><li>Pet Insurance (optional)</li><li>4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)</li><li>One paid Wellness day per year</li><li>Seven paid holidays, and 1 partially paid holiday (mid-day closure)</li><li>Employee Assistant Program</li></ul></div></div>

Provider Relations Coordinator

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Provider Relations Coordinator