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The Positive Thinkers

Sales AdministratorDubai, UAE | Full-time French and English fluency requiredThe Positive Thinkers is a Dubai-based holding company bringing together several renowned businesses across diverse sectors. We are currently looking for a Sales Administrator to join a French sportswear company of international renown (approximately 200 employees) with strong ambitions for growth and innovation.Key Responsibilities<ul><li>Oversee order execution for B2B and B2C customers: from order entry to final delivery</li><li>Act as the main point of contact between customers, sales teams, and logistics</li><li>Monitor and manage transport issues, customer returns, and coordinate corrective actions</li><li>Operate and maintain customer service tools (ERP, CRM, order portals, etc.)</li><li>Analyze and improve customer service performance through KPIs (SLA, satisfaction rate, response time&hellip;)</li><li>Train, support, and organize scheduling for the customer service team (if applicable)</li><li>Participate in cross-functional meetings (sales, logistics, order management) to ensure smooth communication</li><li>Handle complex cases and escalate major issues to management</li><li>Ensure adherence to customer service processes and suggest improvements</li><li>Contribute to continuous improvement of customer experience across all contact channels</li></ul>Required Education &amp; Qualifications<ul><li>University degree in business, management, logistics, or a related field</li></ul><ul><li>Specialization in customer relationship management or supply chain is a strong plus</li></ul><ul><li>Proven experience (2+ years) in customer service, order management, or a similar coordination role</li></ul><ul><li>Strong understanding of end-to-end order processes (B2B and/or B2C)</li></ul><ul><li>Fluency in French and English is mandatory (daily working languages)</li></ul><ul><li>You must be UAE resident</li></ul><ul><li>Strong analytical skills and ability to interpret KPIs and dashboards</li></ul><ul><li>Excellent communication and interpersonal skills, with a customer-first mindset</li></ul><ul><li>Ability to work cross-functionally and manage multiple priorities under tight deadlines</li></ul>Job Type: Full-timeLanguage:<ul><li>French (Required)</li><li>English (Required)</li></ul>

Sales Administration Coordinator - French Speaker

Join The Positive Thinkers and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Positive Thinkers

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Sales Administration Coordinator - French Speaker