Abrar Admin

The Potter's House of Dallas, Inc.

<div><h2 class="jobSectionHeader">About The Potter's House of Dallas, Inc</h2>
Founded in 1996 by T.D. Jakes, The Potter&rsquo;s House of Dallas is a multi-generational, multi-cultural church serving thousands locally and globally through in-person gatherings, digital ministry, outreach initiatives, and strategic partnerships.
In 2025, Pastors Tour&eacute; Roberts and Sarah Jakes Roberts were installed as Co-Senior Pastors, ushering in a new chapter of leadership while building on the church&rsquo;s historic foundation. Together, they are advancing a future-focused, globally engaged model of ministry rooted in biblical truth and holistic human development.<h3 class="jobSectionHeader">
Vision Statement</h3>
We are an intergenerational church passionately committed to uplifting humanity by embodying Christ&rsquo;s call to salvation and addressing the world&rsquo;s most pressing challenges, both locally and globally.
We believe that thriving in an ever-changing world requires a holistic approach to human development that cultivates spiritual depth, emotional resilience, meaningful community, intellectual growth, and economic empowerment.
Through innovative solutions, we meet people at every stage of life, equipping them to evolve with purpose and power 
Receptionist / Member Services Representative 
The Receptionist / Member Services Representative serves as the first point of contact for members, visitors, and callers, delivering a professional and welcoming experience. This role is an in-office position responsible for managing incoming communications, resolving general member inquiries on first contact whenever possible, maintaining accurate member records within the CRM system, and supporting overall front office operations. 
Key Responsibilities: 
Front Office &amp; Call Management<ul><li> Operate multi-line phone system to answer and route incoming calls efficiently and professionally.</li><li> Greet and direct on-site visitors; monitor visitor access and issue passes as needed.</li><li> Retrieve and distribute voicemail messages appropriately.</li><li> Provide general organizational information (address, event information, hours, services).</li></ul> 
First Call Resolution &amp; Member Support<ul><li> Resolve general member inquiries during the initial call whenever possible (basic organizational site navigation, basic policy clarification, simple member requests).</li><li> Utilize sound judgment to determine when escalation is required.</li><li> Ensure accurate, timely follow-up on issues not resolved during first contact.</li><li> Deliver courteous, empathetic, and solutions-focused service aligned with organizational standards.</li></ul> 
CRM &amp; Data Management<ul><li> Accurately document all member interactions within the CRM system or shared documentation.</li><li> Update basic member demographics (address, phone number, email, household information, etc.) as requested.</li><li> Enter notes, member requests, and follow-up actions in accordance with documentation standards.</li><li> Maintain confidentiality and data integrity in compliance with organizational policies.</li></ul> 
Administrative Support<ul><li> Support internal teams with basic administrative tasks as assigned.</li><li> Maintain front desk materials, forms, and informational resources.</li><li> Contribute to continuous improvement efforts by identifying common call drivers or recurring member concerns.</li></ul> 
Qualifications<ul><li> 6&ndash;12 months of customer service, call center, nonprofit, or front office experience, or equivalent combination of education and experience.</li><li> Experience using basic CRM or database systems preferred.</li><li> Intermediate proficiency in Microsoft Office Suite or similar tools.</li><li> Bilingual (Spanish) preferred but not required.</li><li> Strong verbal and written communication skills.</li><li> Customer-focused mindset with ability to de-escalate situations.</li><li> Attention to detail and accuracy in documentation.</li><li> Ability to prioritize tasks in a fast-paced environment.</li><li> Professional judgment and discretion.</li><li> Comfort navigating multiple systems simultaneously.</li><li> Familiarity with Zoom and Microsoft Teams</li></ul> 
Benefits<ul><li> 401(k)</li><li> 401(k) matching</li><li> Dental/Vision insurance</li><li> Employee assistance program</li><li> Flexible spending account</li><li> Health insurance</li><li> Life insurance</li><li> Paid time off</li><li> Tuition reimbursement</li></ul> 
Schedule<ul><li> Full-time, Monday&ndash;Friday</li><li> 9 am &ndash; 5 pm</li></ul> 
This job description does not state or imply that these are the only duties to be performed by the employee occupying this position.
Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.</div>

Receptionist/Member Services Representative

<div><h2 class="jobSectionHeader">About The Potter's House of Dallas, Inc</h2>
Founded in 1996 by T.D. Jakes, The Potter&rsquo;s House of Dallas is a multi-generational, multi-cultural church serving thousands locally and globally through in-person gatherings, digital ministry, outreach initiatives, and strategic partnerships.
In 2025, Pastors Tour&eacute; Roberts and Sarah Jakes Roberts were installed as Co-Senior Pastors, ushering in a new chapter of leadership while building on the church&rsquo;s historic foundation. Together, they are advancing a future-focused, globally engaged model of ministry rooted in biblical truth and holistic human development.<h3 class="jobSectionHeader">
Vision Statement</h3>
We are an intergenerational church passionately committed to uplifting humanity by embodying Christ&rsquo;s call to salvation and addressing the world&rsquo;s most pressing challenges, both locally and globally.
We believe that thriving in an ever-changing world requires a holistic approach to human development that cultivates spiritual depth, emotional resilience, meaningful community, intellectual growth, and economic empowerment.
Through innovative solutions, we meet people at every stage of life, equipping them to evolve with purpose and power 
The Executive Business Partner serves as an embedded execution partner to an Executive, translating executive conversations into immediate action, protecting strategic focus, and increasing decision velocity across the organization. 
This role blends strategic calendar ownership, in-room execution, cross-functional coordination, and executive office management. The position is designed to remove operational friction from the Executive&rsquo;s plate while ensuring initiatives, meetings, and commitments move forward with clarity and speed. 
This individual operates with discretion, judgment, and contextual awareness, enabling the Executive to focus on leadership, alignment, and high-impact decisions.<h1 class="jobSectionHeader"> 
Core Responsibilities</h1><h3 class="jobSectionHeader">
Executive Time Strategy &amp; Calendar Ownership</h3><ul><li>
Own and strategically manage the Executive&rsquo;s calendar in alignment with organizational priorities</li><li>
Evaluate meeting requests and recommend acceptance, delegation, or deferral</li><li>
Protect focused work blocks and priority windows</li><li>
Ensure all meetings have clear purpose, agenda, and expected outcomes</li><li>
Coordinate all travel, lodging, dining, and logistical arrangements</li><li>
Prepare daily and weekly briefings to ensure executive readiness</li></ul><h3 class="jobSectionHeader">
In-Room Execution &amp; Follow-Through</h3><ul><li>
Attend key executive meetings to capture decisions, commitments, and next steps</li><li>
Translate conversations into structured action items in real time</li><li>
Execute appropriate follow-up tasks directly when possible</li><li>
Route larger initiatives to responsible leaders with clarity and accountability</li><li>
Track executive commitments and ensure timely completion</li><li>
Draft post-meeting summaries and recommended next steps on behalf of the Executive</li></ul><h3 class="jobSectionHeader">
Decision Support &amp; Discretion</h3><ul><li>
Provide recommendations on routine matters where executive intent is clear</li><li>
Evaluate incoming requests and offer suggested responses</li><li>
Proceed independently when actions align with established priorities, existing budgets, and precedent</li><li>
Elevate matters appropriately when policy, reputation, or significant financial impact is involved</li><li>
Prepare decision briefs, background memos, and summary notes to support executive review and decision-making</li></ul><h3 class="jobSectionHeader">
Project &amp; Initiative Coordination</h3><ul><li>
Maintain an executive initiative tracker for Executive-sponsored projects</li><li>
Drive cross-functional follow-through on executive-directed priorities</li><li>
Identify bottlenecks and proactively recommend solutions</li><li>
Prepare memos, briefing documents, reports, and presentation materials for executive use</li><li>
Proactively gather information and coordinate with internal stakeholders to ensure the Executive is prepared for meetings and decisions</li><li>
Support preparation for key discussions by synthesizing information, identifying open questions, and organizing relevant materials</li><li>
Aid in advancing next steps following meetings by coordinating with teams and stakeholders on behalf of the Executive</li></ul><h3 class="jobSectionHeader">
Office of the Executive Stewardship</h3><ul><li>
Manage the Office of the Executive budget, events, and discretionary expenses</li><li>
Maintain documentation integrity across systems (Asana, contracts repository, executive notes)</li><li>
Support planning and execution of executive leadership gatherings and small-scale events</li><li>
Represent the Office of the Executive with professionalism and discretion</li></ul><h2 class="jobSectionHeader"> 
Qualifications</h2><ul><li>
Bachelor&rsquo;s degree preferred</li><li>
5+ years supporting senior executives or leading cross-functional coordination</li><li>
Demonstrated ability to operate with discretion and independent judgment</li><li>
Strong written and verbal communication skills</li><li>
Proficiency in project management platforms and presentation tools</li><li>
Exceptional organizational and prioritization skills</li><li>
High emotional intelligence and professional presence</li></ul><h2 class="jobSectionHeader">
Core Competencies</h2><ul><li>
Strategic awareness with strong execution discipline</li><li>
Executive-level discretion and judgment</li><li>
Proactive problem-solving</li><li>
Clear and concise communication</li><li>
Adaptability in a dynamic, fast-paced environment</li><li>
Ability to translate ambiguity into structured action</li></ul> 
This role may be titled Executive Business Partner or Senior Executive Business Partnered based on the competencies and experiences of the candidate.</div>

Executive Business Partner

Join The Potter's House of Dallas, Inc. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Potter's House of Dallas, Inc.

About Company

Receptionist/Member Services Representative

Executive Business Partner