Qureos Mentor

The Provident Bank of New Jersey

<div><div>How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees&rsquo; experience.</div><div></div><div><b><br>
POSITION OVERVIEW:</b></div><p>
At Provident Bank, the Senior Personal Banker plays a key role in the Branch sales and service environment through building mutually beneficial and long-term customer relationships by providing a positive customer experience and has a thorough understanding of our core culture of the &quot;attraction, expansion, and retention&quot; of customer relationships.</p><p>
The Senior Personal Banker provides a high-level of service while greeting customers, performing needs-based assessments, opening accounts, cross selling, tele-consulting, developing relationships, servicing accounts, and acting as lobby manager. Researches and resolves complex account issues and/or customer inquiries. Promotes organizational products and services by referring current or prospective customers to the Assistant Branch Manager, Branch Manager, Market Sales Manager, or appropriate internal or external business partners. Additional responsibilities include processing customer transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments.</p><p>
This position will focus on managing a book-of-business that is comprised of customers with the management objectives being retention and relationship development. Serves as a liaison to actively refer and coordinate specialist support from lending, investment, trust specialists, treasury management and other internal and external business partners. The Senior Personal Banker is self-motivated, a problem solver, functions independently and as an operational supervisor when necessary, and provides flexibility of coverage for the Branch by providing all aspects of sales and service.</p><p>
This position may be eligible to obtain Life and Health Licensing.</p><div></div><div><br>
All Provident Bank employees are expected to adhere to the Bank&rsquo;s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.</div><div></div><div><b><br>
KEY RESPONSIBILITIES:</b></div><div><b>
Sales</b></div><ul><li>
Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers</li><li>
Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services</li><li>
Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner</li><li>
Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships</li><li>
Advance the Bank's Corporate Sales Program through the consultative need&rsquo;s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.</li></ul><div></div><div><b><br>
Service</b></div><ul><li>
Identify opportunities with customers and prospective customers through lobby management</li><li>
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.</li><li>
Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards</li><li>
Responsible for sales and service</li><li>
Execute expectations for a positive customer service experience</li></ul><div></div><div><b><br>
Operations</b></div><ul><li>
Ensures operational and financial safety and soundness in accordance with Bank&rsquo;s policies, compliance, and applicable laws and regulations</li><li>
Leverages lobby management as a tool for controlling and mitigating risk</li><li>
Establishes customer identity according to guidelines and adheres to all other compliance procedures</li><li>
Assists branch management with branch operations as needed</li></ul><ul><li>
Opening, closing, and supervising the servicing of the branch in the absence of branch management</li><li>
Assists Personal Bankers with more complex and escalated customer questions and inquiries, including providing supervisor overrides when needed</li><li>
Performs transactions including but not limited to: check cashing, withdrawals, deposits and loan payments</li><li>
Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions</li><li>
Assists in training other branch employees</li><li>
Provide support to the contact center when there are high call volumes</li><li>
Handle customer inquiries by telephone</li><li>
Provides access to safe deposit boxes</li></ul><p></p><p><b><br>
MINIMUM QUALIFICATIONS:</b></p><ul><li>
High school diploma or GED</li><li>
Minimum of 6 months providing sales/service to customers in a retail environment</li><li>
Strong interpersonal skills, including listening, written and verbal communication</li><li>
Ability to work a flexible schedule based upon the needs of the business</li><li>
Demonstrations positive and professional demeanor with all customers and co-workers</li><li>
Strong math and analytical skills</li><li>
Ability to handle escalated matters and problem solve for resolution</li><li>
Understand and adhere to safety and security practices</li><li>
Demonstrate and apply good relationship building skills</li><li>
Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities</li><li>
Strong customer service and advocacy skills</li><li>
Strong organizational and time management skills</li><li>
Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office</li><li>
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.</li></ul><p></p><p><b><br>
PREFERRED QUALIFICATIONS:</b></p><ul><li>
2 years providing sales and service to customers in a retail environment</li><li>
Retail banking experience</li><li>
Supervisory experience</li><li>
Life and Health Licenses to support investment program</li></ul><div></div><div><b><br>
WORKING CONDITIONS:</b></div><div>
Retail Banking Branch Areas</div><div></div><div><br>
Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.</div><div><br>
</div><ul><li>Lifting from 5 to 25 lbs. (Coins)</li><li>
Prolonged sitting/standing</li><li>
Occasional bending or stooping (To retrieve coins from individual vault)</li></ul><div></div><p><br>
Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.</p><div><b><i>
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.</i></b></div><div></div><div><i><br>
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.</i><i><br>
</i></div><div></div><div>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.</div><div></div><p><b><br>
Pay Details:</b></p><p>
$21.23 - $26.51</p><div>
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.</div><div></div><div><br>
This role is incentive eligible based upon company, business, and/or individual goal achievement and<i> </i>performance.</div><div></div><div><br>
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank&rsquo;s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.</div></div>

Senior Personal Banker - Jersey City Lafayette - Full-time

<div><p>How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees&rsquo; experience.</p><p></p><p><b><br>
POSITION OVERVIEW:</b></p><p>
As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction.</p><p></p><p><br>
The Personal Banker position is a dynamic position that performs both transaction and sales and service duties. The responsibilities may vary day to day based on the needs of the branch office. Responsibilities include responding to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments. The Personal Banker may also research and resolve account issues and/or inquiries and promote organizational products and services by referring current or prospective customers to other departments within the organization.</p><p></p><p><br>
This position is responsible for meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals as well as managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch responsibilities and processes, end of day functions, and reporting according to branch tasks, policies and procedures.</p><p></p><p><br>
This position may be eligible to obtain Life and Health Licensing.</p><p></p><p><br>
All Provident Bank employees are expected to adhere to the Bank&rsquo;s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.</p><p></p><p><b><br>
KEY RESPONSIBILITIES:</b></p><p><b>
Sales</b></p><ul><li>
Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers</li><li>
Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services</li><li>
Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner</li><li>
Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships</li><li>
Advance the Bank's Corporate Sales Program through the consultative need&rsquo;s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.</li></ul><p></p><p><b><br>
Service</b></p><ul><li>
Identify opportunities with customers and prospective customers through lobby management.</li><li>
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.</li><li>
Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards</li><li>
Responsible for sales and service</li><li>
Execute expectations for a positive customer service experience</li></ul><p></p><p><b><br>
Operations</b></p><ul><li>
Ensures operational and financial safety and soundness in accordance with Bank&rsquo;s policies, compliance, and applicable laws and regulations</li><li>
Leverages lobby management as a tool for controlling and mitigating risk</li><li>
Establishes customer identity according to guidelines and adheres to all other compliance procedures</li><li>
Assists branch management with branch operations as needed</li><li>
Performs transactions including but not limited to check cashing, withdrawals, deposits and loan payments</li><li>
Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions</li><li>
Assists in training other branch employees</li><li>
Provides support to the contact center when there are high call volumes</li><li>
Handles customer inquiries by telephone</li><li>
Provides access to safe deposit boxes</li></ul><p></p><p><b><br>
MINIMUM QUALIFICATIONS:</b></p><ul><li>
High school diploma or GED</li><li>
Minimum of 6 months of sales and service experience in a customer facing retail environment</li><li>
Strong interpersonal skills, including listening, written and verbal communication</li><li>
Ability to work a flexible schedule based upon the needs of the business</li><li>
Demonstrations positive and professional demeanor with all customers and co-workers</li><li>
Strong math and analytical skills</li><li>
Understand and adhere to safety and security practices</li><li>
Demonstrate and apply good relationship building skills</li><li>
Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities</li><li>
Strong customer service/advocacy skills</li><li>
Strong organizational and time management skills</li><li>
Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office</li><li>
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.</li></ul><p></p><p><b><br>
PREFERRED QUALIFICATIONS:</b></p><ul><li>
Prior Retail banking experience</li><li>
Life and Health Licenses to support investment program</li></ul><p></p><p><b><br>
WORKING CONDITIONS:</b></p><p>
Retail Banking Branch Areas</p><p></p><p><br>
Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.</p><br>
<p></p><ul><li>
Lifting from 5 to 25 lbs. (Coins)</li><li>
Prolonged sitting/standing</li><li>
Occasional bending or stooping (To retrieve coins from individual vault)</li></ul><p></p><p><br>
Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.</p><p></p><p><b><i><br>
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.</i></b></p><p></p><p><br>
 <i>Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.<br>
</i></p><p></p><p>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.</p><p></p><p><b><br>
Pay Details:</b></p><p>
$18.41 - $23.03</p><p>
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.</p><p></p><p><br>
This role is incentive eligible based upon company, business, and/or individual goal achievement and<i> </i>performance.</p><p></p><p><br>
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank&rsquo;s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.</p></div>

Personal Banker - Morristown (Full-time)

<div><p>How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees&rsquo; experience.</p><div><b>
POSITION OVERVIEW:</b></div><p>
The HR Business Partner (HRBP) serves as an advisor to the assigned business unit, leveraging HR expertise to support organizational goals and drive business success. The HRBP is responsible for aligning HR services and policies with business objectives, offering guidance on employee relations, talent management, and organizational development. The incumbent will make independent decisions within HR and company policies, demonstrating initiative by mentoring newer colleagues and handling challenging and more complex assignments. Additionally, the HRBP maintains a deep understanding of the business unit&rsquo;s culture and strategy, ensuring that HR solutions are tailored to meet specific needs.</p><p></p><p><b><br>
KEY RESPONSIBILITIES:</b></p><div><b>
HR Business Partnership</b></div><ul><li>
Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations as needed.</li><li>
Works in conjunction with managers and employees to ensure effective coordination and timely completion of performance reviews, job descriptions and other related activities and assists in the development and distribution of performance management materials to the appropriate employees.
</li><li>Provide day-to-day support for the assigned business unit. Ensure compliance with federal, state and local employment laws and internal policies.</li><li>
Provide advice and guidance with management's assistance on the interpretation of bank policies as they relate to individual and company objectives.</li><li>
Provides coaching support and guidance in all areas of employment experience including employee relations, performance management, employee development, terminations, performance appraisals, and disciplinary actions with management's assistance as necessary.
</li><li>Provides guidance and input on business unit restructure, workforce planning, and succession planning.</li><li>
Participates in special projects as necessary. Develop formal plans for carrying out assigned projects using appropriate planning methods. Directs and executes assigned projects including data collection, project design and development. Makes appropriate recommendations and ensures effective implementation.</li></ul><div></div><div><b><br>
Operations &amp; Strategy
</b></div><ul><li>Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.</li><li>
Ensure consistent application of HR policies, employment practices, and legal requirements across assigned portfolios
</li><li>Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.</li><li>
Collaborate with Compensation, Benefits, Employee Relations, and HRIS to deliver integrated HR solutions as needed</li><li>
Support recruitment efforts by collaborating with Talent Acquisition to attract and retain top talent.</li><li>
Support company‑wide HR initiatives and change management efforts as a change agent</li></ul><div></div><p><b><br>
SKILLS AND TRAINING REQUIRED</b><b><i>:
</i></b></p><ul><li>Demonstrated proficiency in computer operations, specifically Microsoft Office, HRIS and Compensation software applications.</li><li>
Ability to establish and maintain effective working relationships with executives, managers, legal staff, employees and outside auditors and vendors.</li><li>
Ability to define problems, collect data, establish facts and draw valid conclusions.</li><li>
Ability to exercise independent judgment and make decisions in a manner consistent with the job functions.</li><li>
Excellent verbal and written communication skills. Ability to prepare written reports, correspondence and presentations to senior management.</li><li>
Ability to plan, organize and prioritize multiple projects for timely completion.</li></ul><div></div><div><b><br>
WORK EXPERIENCE</b><b><i>:</i></b></div><ul><li>
5 or more years in a Human Resources Business Partner role</li><li>
Demonstrated experience handling complex employee relations and advising senior leaders</li></ul><p></p><p><b><br>
EDUCATION</b>:<i>
</i></p><ul><li>Bachelor&rsquo;s degree or 5+ years related HR experience required</li></ul><div></div><div><b><br>
LICENSES AND/OR CERTIFICATES</b><i>:
</i></div><ul><li>SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.</li></ul><div></div><div><b><br>
OTHER DUTIES:</b><b><i> </i></b><i>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</i></div><p></p><p><b><br>
WORKING CONDITIONS</b></p><p>
 Work is typically performed in an office environment. Noise levels are usually moderate.</p><ul><li>
Prolonged sitting</li><li>
Lifting from 5 to 10 lbs (printer paper, storage boxes)</li><li>
Occasional bending or overhead lifting (storing files or boxes)</li></ul><p><b>
HAZARDS</b></p><p>
The hazards are mainly those present in a normal office setting and those present in commuting by car. Occasionally, they may be exposed to those conditions present in public forums and meeting places.</p><p></p><div><b><i><br>
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.</i></b><br>
<br>
<i>Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.</i><br>
<br>
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.</div><div></div><div><b><br>
Pay Details:</b><br>
$77,000-$110,000 annually</div><div></div><div><br>
Please note: The base pay actually offered may vary based upon the candidate&rsquo;s skills and experience, job‑related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.</div><div></div><div><br>
This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.</div><div></div><div><br>
Team members accrue Paid Time Off (PTO), receive paid Holidays, and are eligible to participate in the Bank&rsquo;s Health and Wellness benefits, including Medical, Dental, and Vision Plans, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and a 401(k) Retirement Plan. Additional benefits include Disability Insurance, an Employee Assistance Program (EAP), and Basic Life Insurance. Company‑sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal Plans.</div></div>

HR Business Partner

<div><div>How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees&rsquo; experience.</div><div></div><div><b><br>
POSITION OVERVIEW:</b></div><div>
The Customer Support Specialist is responsible to take inbound calls from bank customers and ensure an exceptional customer experience during each call. This role is responsible for engaging clients to interpret needs, troubleshoot and provide solutions to inquiries.</div><div></div><div><br>
Also, this role is responsible for staying abreast of any new and/or changes to existing bank and department policies and procedures, products, services and marketing trends to ensure customer satisfaction</div><div></div><div><br>
All Provident Bank employees are expected to adhere to the Bank&rsquo;s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.</div><div><br>
</div><div>Our contact center operates <b>Monday through Friday from 8:00 AM to 7:00 PM, and Saturdays from 9:00 AM to 2:00 PM</b>. Team members are scheduled to work within these hours, and it&rsquo;s important that candidates are fully available during this time frame.</div><div></div><div><b><br>
KEY RESPONSIBILITIES:</b></div><ul><li>
Independently responds to customer inquiries regarding the Bank's ATM and debit card services, reviewing transactions, identifying merchants, resetting pins and passwords, and other banking related services.</li><li>
Receive inbound calls from clients/ business partners and assist them with banking needs, while providing clear and accurate information about bank products and services</li><li>
Ask provoking questions to uncover client needs, recommend services and products, directs calls to the appropriate staff for assistance as needed while</li><li>
Creates and mail customer correspondence regarding account information and account holder documentation. Research account transactions to determine source of the transaction to produce copies of paid and deposited checks and statements upon request</li><li>
Meets or exceeds individual service including but not limited to 24-hour follow-up, adherence to schedule, call monitoring scores and unavailable time.</li><li>
Properly identify customers using verification process, implement enhanced security verification measures as the situation warrants to minimize risk and fraud to the bank<i>.</i></li></ul><div></div><div><b><br>
MINIMUM QUALIFICATIONS:</b></div><ul><li>
High school diploma or GED</li><li>
0-2 years related experience and/or training or equivalent combination of education and experience</li><li>
Proficient Critical thinking skills, ability to problem solve, make sounds decisions to produce thorough and accurate work.</li><li>
Adaptive, Flexible, Resourceful and the ability to cope with the fast-changing environment.</li><li>
Intermediate proficiency in Microsoft Office suite and alphanumeric data entry</li><li>
Ability to communicate clear, concise information to customers/co-workers and identify the best method to communicate information for each situation.</li><li>
Ability to function both as a team member and works well independently.</li><li>
Ability to work a flexible schedule according to the hours of operation of the contact center.</li></ul><div></div><div><b><br>
PREFERRED QUALIFICATIONS:</b></div><ul><li>
Prior banking experience</li><li>
Prior call center experience</li></ul><div></div><div><b><br>
WORKING CONDITIONS:</b></div><div>
Work is performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations.</div><ul><li>
Prolonged sitting</li><li>
Lifting from 5 to 10 lbs. (printer paper, storage boxes)</li><li>
Occasional bending or overhead lifting (storing files or boxes)</li><li>
The hazards are mainly those present in a normal office setting</li></ul><div></div><div><b><i><br>
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.</i></b></div><div><i>
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.</i><br>
</div><div></div><div>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.</div><div></div><div><b><br>
Pay Details:</b></div><div>
$16.46 - $20.56</div><div>
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.</div><div></div><div><br>
This role is incentive eligible based upon company, business, and/or individual goal achievement and<i> </i>performance.</div><div></div><div><br>
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank&rsquo;s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.</div></div>

Customer Support Specialist - Hybrid

<div><p>How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees&rsquo; experience.</p><h1 class="jobSectionHeader"><b>
POSITION OVERVIEW:</b></h1><p>
This position is responsible for detailed research and credit analysis of complex credit requests in Commercial Credit Underwriting &ndash; C&amp; I Regional Department. The incumbent is expected to have comprehensive knowledge of credit &amp; risk analysis, credit rules, structuring of credits, regulations and documentation with the ability to exercise independent judgment within established Underwriting Guidelines and Credit Policy. At this level, the incumbent is expected to increasingly work with and assist the Commercial Loan Officers on customer calls. The incumbent will assist in training less experienced staff members and handle more complex and/or challenging assignments (e.g., larger deals or complicated request with larger relationship exposure under Market and Lending Leadership Approval Authority &ndash; Level 6 &amp; 7 or below).</p><p></p><p><b><br>
KEY RESPONSIBILITIES:</b></p><ul><li>
Prepare loan approvals, annual reviews and conduct and credit analysis for new requests, in addition to modifications and short term extension of existing loans</li><li>
Prepare and spread business financial statements and cash flows, in addition to personal financial statements and cash flow for personal guarantors. Verify covenant compliance. Conduct analysis on accounts receivable and accounts payable aging reports, work in progress reports, and borrowing base certificates.</li><li>
Accompany Commercial Loan Officers on customer and prospect calls. Participate in discussions with management regarding creditworthiness of proposed loan requests.</li><li>
Conduct third party research, inclusive of industry reports, personal credit reports, real estate analysis with market assessments, etc.</li><li>
Prepares reports and handles special assignments as warranted</li><li>
Subject to business needs may have supervisory and mentorship responsibilities for junior Credit Analysts.</li></ul><div></div><p><b><br>
MINIMUM QUALIFICATIONS</b>:</p><ul><li>
Bachelor&rsquo;s degree in Finance, Accounting or Economics.</li><li>
Minimum 5 years in Commercial credit underwriting</li></ul><ul><li>
Thorough knowledge of underwriting, credit analysis and commercial loan structure.</li><li>
Strong analytical skills with ability to identify strengths and mitigate risks.</li><li>
Knowledge of commercial real estate lending (investment and owner-occupied).</li><li>
Proficient in Commercial &amp; Industrial lending including debt service coverage, cash flow, A/R and A/P, WIP, and Borrowing Base Certificates.</li><li>
Strong computer skills, inclusive of experience with loan origination software and MS Office applications (specifically MS Word and Excel).</li><li>
Strong verbal and written communication.</li><li>
Ability to prioritize multiple projects and complete them on time.</li><li>
Ability to conduct meetings, meet with customers, effectively present information and respond to questions from peers, auditors and various levels of management.</li><li>
Sound comprehension of accounting practices, inclusive of balance sheets, income statements, equity reconciliation, and cash flows.</li><li>
Credit underwriting confidence for the ability to mentor and train Credit Analyst I &amp; II.</li></ul><div></div><div><b><br>
PREFERRED QUALIFICATIONS:</b></div><ul><li>
MBA</li></ul><div></div><div><b><br>
WORKING CONDITIONS</b></div><div>
Work is mainly performed in a normal office environment. Noise levels usually are moderate.</div><ul><li>
Prolonged sitting</li><li>
Lifting from 5 to 10 lbs. (printer paper, storage boxes)</li><li>
Occasional bending or overhead lifting (storing files or boxes)</li><li>
The hazards are mainly those present in a normal office setting.</li></ul><div></div><div><b><i><br>
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.</i></b><br>
<br>
<i>Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.</i><br>
<br>
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.</div><div></div><div><b><br>
Pay Details:</b></div><div>
$77,000 - $110,000 annually</div><div>
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.</div><div></div><div><br>
This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.</div><div></div><div><br>
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank&rsquo;s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.</div><div></div><div><br>
#LI-Hybrid</div></div>

Credit Analyst III - C&I

<div><div>How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees&rsquo; experience.</div><div></div><div><b><br>
POSITION SUMMARY:</b></div><p>
Provident Bank is seeking an Application Analyst &ndash; Process Automation to support automation initiatives across the organization. This role focuses on analyzing business processes, documenting current and future state workflows, and supporting production automation monitoring to help drive efficiency and operational excellence.</p><p>
The Application Analyst partners closely with stakeholders, subject‑matter experts, and technology teams to translate business needs into clear, actionable automation documentation and solutions.</p><p></p><p><b><br>
KEY RESPONSIBILITIES:</b></p><ul><li>
Partner with business stakeholders and subject‑matter experts to gather and document requirements for automation and process improvement initiatives
</li><li>Perform process analysis to assess current‑state workflows and identify opportunities for future‑state automation and efficiency
</li><li>Develop detailed documentation, including as‑is procedures, future‑state process flows, and automation designs
</li><li>Support monitoring of production automation processes on a scheduled basis and serve as backup support as needed
</li><li>Acquire and maintain working knowledge of related banking systems and applications
</li><li>Ensure documentation and analysis outputs are clear, accurate, and usable by technical and business teams</li></ul><div></div><p><b><br>
MINIMUM QUALIFICATIONS</b>:</p><ul><li>
High School Diploma or GED required
</li><li>Associate&rsquo;s degree preferred
</li><li>Minimum of 6 months of banking experience or experience with related banking software applications
</li></ul><ul><li>Business process mapping and diagramming (preferred)</li><li>
FIS banking core platform (preferred)</li></ul><ul><li>
Proficiency with Microsoft Office tools, including Word and Excel
</li><li>Experience with workflow diagramming and process‑mapping tools
</li><li>Strong written and verbal communication skills
</li><li>High attention to detail and strong organizational skills
</li><li>Ability to analyze patterns, workflows, and potential outcomes
</li><li>Ability to prioritize work and manage multiple tasks effectively</li></ul><div></div><div><b><br>
Certifications</b></div><ul><li>
UiPath Certified Professional Automation Developer Associate &ndash; Required</li><li>
UiPath Certified Professional Automation Business Analyst &ndash; Preferred</li></ul><div></div><div><b><br>
Working Conditions</b></div><ul><li>
Office‑based environment with prolonged sitting</li><li>
Occasional lifting (5&ndash;10 lbs.) and light physical activity</li><li>
Moderate noise level</li><li>
May require travel to Provident offices, branches, or customer locations</li></ul><div></div><div><b><i><br>
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.</i></b><br>
<br>
<i>Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.</i><br>
<br>
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.</div><div></div><div><b><br>
Pay Details:</b></div><div>
$26.15 - $32.67/hourly</div><div>
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.</div><div></div><div><br>
This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.</div><div><br>
</div><div>Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank&rsquo;s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.</div></div><div></div>

Application Analyst - Process Automation - Full-time

Join The Provident Bank of New Jersey and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.