Qureos Mentor

The Range Nyc Llc

<div>Location: New York, NY (HQ) &ndash; NY office, with travel to domestic locations as needed
Reports to: SVP of Technology and Data
About Five Iron Golf
Backed by Callaway Golf and Danny Meyer&rsquo;s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.
Role Overview 
We are seeking a hands-on 4-wall technology leader who will be the technical backbone behind Five Iron Golf&rsquo;s in venue consumer experience. This role combines venue technology operations and IT leadership, ensuring that all tech in our spaces &ndash; from Trackman golf simulators to food &amp; beverage ordering systems to AV systems &ndash; works seamlessly and at scale, ensuring every guest has a seamless, world-class experience.
You&rsquo;ll lead day-to-day technology operations for our venues, solving problems while also building the standards, monitoring systems, and processes that will ensure customers enjoy a flawless experience every time they visit a Five Iron location. The role is hands-on and strategic, perfect for someone who thrives in fast-paced environments and loves blending physical hardware with digital technology.
Key Responsibilities<ul><li>
Venue Tech: IT &amp; Systems Management
<ul><li>Oversee simulator technology: Trackman simulators, cameras, sensors, projectors, PCs and all associated tech</li>
<li>Oversee F&amp;B technology: kiosks, POS devices, kitchen printers and related systems</li>
<li>Oversee A/V systems, other guest-experience tech, and related networking</li>
<li>Own the reliability of networks, wifi, POS systems and backend infrastructure</li>
<li>Implement and enforce venue cybersecurity and data protection standards</li>
</ul></li><li>Direct Support &amp; Troubleshooting
<ul><li>Serve as the primary escalation point for simulator, PC, network, AV and IT performance issues access all locations</li>
<li>Remote into systems, diagnose and resolve problems, and guide on-site staff through mitigation and remediation procedures</li>
<li>Maintain a high level of availability for urgent issues impacting the customer experience</li>
</ul></li><li>Monitoring &amp; Reliability
<ul><li>Build and operate real-time monitoring and observability systems to detect issues with tech in our venues before they impact customers.</li>
<li>Develop dashboards, alerts, and processes for proactive problem-solving</li>
<li>Develop proactive maintenance schedules to minimize downtime</li>
<li>Analyze system logs to identify root-cause issues for recurring problems, and implement strategies to address the underlying issues to improve future performance</li>
</ul></li><li>Process &amp; Standards
<ul><li>Create and maintain troubleshooting guides, escalation paths, and standard operating procedures for location staff.</li>
<li>Standardize inn venue technology setups across all locations, ensuring repeatability and consistency</li>
<li>Build and maintain standardized tech packages for new store openings</li>
</ul></li><li>Vendor &amp; Project Management
<ul><li>Manage relationships with third-party in venue technology providers for installations, upgrades, and physical maintenance across all locations</li>
<li>Oversee and validate vendor work, ensuring alignment with Five Iron standards for performance and cost</li>
<li>Evaluate and recommend new vendors as Five Iron expands</li>
</ul></li><li>Strategic Improvements &amp; Cost Controls
<ul><li>Identify recurring issues and implement long-term fixes, automations or system changes to prevent recurrence</li>
<li>Own the Venue Technology budget, with accountability for cost controls, vendor spend, and system investment decisions</li>
<li>Partner with Engineering, Product/Enterprise Systems, Operations and other teams to ensure in venue technology infrastructure scales effectively with business growth</li>
<li>Negotiate service agreements and manage escalations</li>
</ul></li><li>Leadership &amp; Team Development
<ul><li>Develop documentation, training, and knowledge-sharing for field staff</li>
<li>Future opportunity to build and manage a small technical team as the company scales</li>
</ul></li></ul>Qualifications<ul><li>
5+ years of experience in venue technology, IT operations, systems administration, or a similar role (hospitality, retail, or experiential industries preferred).</li><li>
Hands-on experience with hardware/software integration, POS systems, and A/V systems</li><li>
Strong technical proficiency with:
<ul><li>High-performance Windows gaming PCs and peripherals</li>
<li>Networking (LAN/WAN/WiFi), routing, and connectivity troubleshooting</li>
<li>System monitoring/observability tools (e.g. Zabbix, Datadog)</li>
</ul></li><li>Demonstrated ability to support distributed environments with high uptime requirements.</li><li>
Proven ability to manage third-party IT vendors for installations and support</li><li>
Ability to thrive in a fast-growing, multi-location environment</li><li>
Excellent communication and project management skills</li><li>
Comfort being both strategic and hands-on &ndash; you&rsquo;ll roll up your sleeves on-site</li><li>
Financial acumen with prior experience owning or managing IT budgets is a plus</li></ul>
Compensation: $110,000 to $130,000 per year</div>

Senior Manager, IT Operations

<div>Backed by Callaway Golf and Danny Meyer&rsquo;s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.
We are seeking a Franchise Business Consultant (FBC) to be responsible for an assigned portfolio of Franchisees. As an FBC, you'll be entrusted with an assigned portfolio of Franchisees, working collaboratively to establish and surpass business goals. The primary focus of a Business Consultant will be on driving success in sales, profitability, and network growth. Franchise Business Consultants will report directly to the VP, Franchise.
Responsibilities include the following:<ul><li>
Franchisee Engagement:
<ul><li>Achieve the operations and business performance goals for their portfolio of Franchisees, as set by the organization.</li>
<li>Facilitate Annual Planning and Franchisee Business Review process with Franchisees to assess performance. and to align on future goals and commitments.</li>
<li>Align priority areas with Franchisee to drive the business in sales, profitability, and network growth, while delivering a safe and consistent brand experience.</li>
</ul></li><li>Data Analysis and Coaching:
<ul><li>Develop and implement coaching plans to ensure Franchisee commitment and follow-through.</li>
<li>Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans.?</li>
<li>Interpret data to provide coaching and recommendations on priorities for Franchisees to address.?</li>
<li>Follow up on Franchisee commitments and monitor data to check progress.</li>
</ul></li><li>Collaboration and Communication:
<ul><li>Facilitate communication between Franchisees and corporate cross-functional partners.</li>
<li>Work with the Field Marketing Team on operations initiatives and promotions.</li>
<li>Work with the Development Team to support procurement and Final Fit Out of New Locations</li>
<li>Monitor and support the execution of local &amp; national initiatives.</li>
<li>Coordinate training support with the Field Training Team.</li>
</ul></li><li>Team Building and Customer Service:
<ul><li>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to 5i brand standards</li>
<li>Support management in building a highly functional hourly team with a common goal</li>
<li>Foster an environment of customer service in which all team members prioritize the guest experience</li>
</ul></li><li>Administrative Responsibilities:
<ul><li>Perform evaluations as needed based on the Franchisee Business Review process or other indicators.</li>
<li>Complete all administrative functions in a timely manner.</li>
<li>Performs other duties as assigned or directed to ensure smooth operations of the service</li>
</ul></li><li>New Location Opening Support:
<ul><li>Help coordinate/facilitate New Location opening Training</li>
<li>Ensure all Brand Standards are met prior to opening</li>
</ul></li></ul>Required qualifications:<ul><li>
Bachelor&rsquo;s Degree</li><li>
3+ years of Franchise consultant experience in Hospitality or Retail</li><li>
Excellent communication skills, both verbal and written</li><li>
Leadership and decision-making skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Passion for hospitality, food, and retail</li><li>
Excellent interpersonal and stakeholder management skills</li><li>
Basic knowledge of Google Suite, Microsoft Word, Excel &amp; Powerpoint</li></ul> 
Benefits (*applies to full-time employees):<ul><li>
Health, Dental, and Vision insurance*</li><li>
Long and Short Term Disability*</li><li>
Accident and Critical Illness Insurance*</li><li>
401K *</li></ul>
Job Type: Full-Time, Exempt
Pay: $100,000 - $110,000 with opportunity for annual performance bonuses
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment foremployees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all location</div>

Franchise Business Consultant

Join The Range Nyc Llc and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Range Nyc Llc

ABOUT_COMPANY

Senior Manager, IT Operations

Franchise Business Consultant