Qureos Mentor

The Siegel Group

<div><div><div>Siegel Suites and Select, the flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the U.S. With fully furnished apartments and convenient amenities, they cater to a diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.</div></div><div><div><b>
About The Role</b></div></div><div><div>
The Manager in Training is responsible for hiring, training, and supervising staff to maximize company profits by achieving high occupancy rates and long lengths of stay.</div></div><div><div><b>
Key Responsibilities:</b></div></div><div><div><b>
Sales:</b></div></div><ul><li><div>
Ensure an easy check-in process.</div></li><li><div>
Answer phones promptly within two rings.</div></li><li><div>
Deliver excellent sales presentations both on the phone and in person.</div></li><li><div>
Accurately and completely fill out traffic logs and verify subordinate logs.</div></li><li><div>
Maintain a neat and clean appearance.</div></li><li><div>
Track Leasing Consulting Production.</div></li></ul><div><div><b>
Customer Satisfaction:</b></div></div><ul><li><div>
Monitor office flow to ensure proper scheduling.</div></li><li><div>
Spot check Housekeeper&rsquo;s work throughout the day.</div></li><li><div>
Implement and follow up on the Preventative Maintenance Program.</div></li><li><div>
Monthly air conditioner filter changes.</div></li><li><div>
Change smoke detector batteries as needed or every six months.</div></li><li><div>
Address water leaks, including toilets and faucets.</div></li><li><div>
Check door-locking mechanisms.</div></li><li><div>
Report excessive guest damage to management.</div></li><li><div>
Manage pets on the property.</div></li><li><div>
Schedule and oversee pool cleaning, laundry room cleaning, grounds maintenance, and stairway cleanup.</div></li><li><div>
Conduct daily property walks to identify and address issues.</div></li><li><div>
Review and act on CPO reports.</div></li><li><div>
Ensure timely completion of work orders and follow up with tenants to ensure satisfaction.</div></li></ul><div><div><b>
Curb Appeal:</b></div></div><ul><li><div>
Schedule and monitor daily grounds cleaning by outside staff.</div></li><li><div>
Conduct property walks to identify and list any problems.</div></li><li><div>
Ensure the Landscape Company maintains grounds properly.</div></li><li><div>
Verify that all lights are functioning properly.</div></li><li><div>
Ensure all employees contribute to maintaining a trash-free property every day.</div></li></ul><div><div><b>
Product Management:</b></div></div><ul><li><div>
Inspect all move-outs and add them to the dispatch sheet.</div></li><li><div>
Review the Key Log daily.</div></li><li><div>
Ensure rooms are turned over quickly and meet company standards (e.g., would you move into the unit?).</div></li></ul><div><div><b>
Collections and Revenue:</b></div></div><ul><li><div>
Progress the collection process daily.</div></li><li><div>
Adhere to the company's three-day grace period for late payments. After three days, tenants must pay or turn in keys.</div></li><li><div>
Make every effort to collect past dues and surcharges; verify that they are being charged on cash sheets.</div></li><li><div>
Issue a five-day notice for eviction processing when a resident pays their monthly payment late.</div></li><li><div>
Ensure that all late fees are collected by management.</div></li></ul><div><div><b>
Time Records:</b></div></div><ul><li><div>
Monitor and approve daily employee punch-in and punch-out records, including breaks</div></li><li><div>
Ensure New Hire paperwork is completed and processed by Human Resources before any employee begins work.</div></li><li><div>
Notify Human Resources in writing when an employee moves on-site to ensure payroll deduction.</div></li><li><div>
Employees must NEVER be late on rent.
</div></li></ul><ul><li><div>3+ years of customer service experience.</div></li><li><div>
2 years of experience in a supervisory role.</div></li><li><div>
Proven ability to drive revenue and manage overall costs.</div></li><li><div>
Ability to work in a fast-paced, deadline-oriented environment.</div></li><li><div>
Strong problem-solving skills.</div></li><li><div>
Excellent written and verbal communication skills.</div></li><li><div>
Strong customer service skills.</div></li><li><div>
Proficient in PC skills (Excel, Word, PowerPoint).
</div></li><li><div>Ability to pass a drug and background screening.</div></li><li><div>
Proof of eligibility to work in the United States.</div></li></ul></div>

Property Manager in Training

<div><p>Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.</p><p><b>
Role Summary</b></p><p>
The Maintenance Level 1 performs daily maintenance required to turn units, daily work orders and monthly preventative maintenance at the request of Property Manager.
</p><p><b>Responsibilities</b></p><ul><li>
Working knowledge in all apartment maintenance&rdquo; plumbing, electrical, carpet cleaning/repair, drywall repair, carpentry, glass repair, appliances, HVAC, grounds maintenance, and concrete/tile.</li><li>
Perform work orders in a timely manner to promote customer satisfaction.</li><li>
Perform monthly preventative maintenance to all units.</li><li>
Supervise and train maintenance assistants, coaching efficient turnover times.</li><li>
Work with the property manager to ensure vendors are performing services timely.</li><li>
Verify room readiness-availability to rent out.
</li><li>Schedule/perform necessary maintenance on the outside of the property and in the units.
</li><li>Accept on-call responsibilities to assist with tenant emergencies.</li><li>
Keep maintenance shop and other areas OSHA compliant.
</li><li>Have appropriate tools and equipment for daily tasks.
</li><li>Have knowledge of the lock out, tag out system.</li><li>
Other duties as assigned</li></ul><ul><li>
Professionally certified in one of the following: HVAC, pluming, electric.</li><li>
Minimum 5 years&rsquo; experience as a maintenance engineer.
</li><li>Minimum 2 years&rsquo; experience in a supervisory role.</li><li>
Own maintenance tools</li><li>
Legally able to work within State and Federal guidelines</li></ul><p><b>
Physical Requirements / Working Conditions</b></p><ul><li>
Continuous standing and walking throughout the duration of each shift.
</li><li>Bending, lifting, and carrying up to 100 pounds.</li><li>
Constant face-to-face interactions with customers.
</li><li>Ability to multi-task and remain positive in busy working conditions.</li><li>
Schedule flexibility including nights and weekends as well as on-call availability
</li><li>Comply with the brand and Company uniform and hygiene policies.</li><li>
Fun, dynamic environment.</li><li>
Sitting, standing, kneeling, walking, bending, climbing. Ability to work in cramped, dirty/dusty and cold or hot conditions.</li></ul></div>

Maintenance 1

<div><p>Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.</p><p><b>
Role Summary</b></p><p>
Customer Service Representative are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression.</p><p><b>
Responsibilities</b></p><ul><li>
Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.</li><li>
Knowledge of room openings and availability.</li><li>
Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
</li><li>Accurately handle all cash and charge transactions.</li><li>
Make cash drops in the safe.</li><li>
Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
</li><li>Take work orders from residents and process correctly in the system.</li><li>
Receive and distribute mail to residents.
</li><li>Maintain a clean and inviting office</li><li>
Other duties as assigned</li></ul><ul><li>
HS Diploma or equivalent
</li><li>6 months customer service experience</li><li>
Legally able to work within State and Federal guidelines</li></ul><p><b>
Physical Requirements / Working Conditions</b></p><ul><li>
Continuous standing and walking throughout the duration of each shift.
</li><li>Bending, lifting, and carrying up to 25 pounds.</li><li>
Constant face-to-face interactions with customers.
</li><li>Ability to multi-task and remain positive in busy working conditions.</li><li>
Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.</li><li>
Comply with the brand and Company uniform and hygiene policies.</li><li>
Fun, fast-paced, upbeat environment</li></ul></div>

Customer Service Representative

Join The Siegel Group and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The Siegel Group

About Company

Property Manager in Training

Maintenance 1

Customer Service Representative

Customer Service Representative