Qureos Mentor

The University of Texas Rio Grande Valley

<p></p><div><div><div><div><div><div><div><div><b>Number of Vacancies</b></div> <div>3</div>
</div><br>
<div><div><b>Location</b></div> <div>Edinburg, Texas
</div></div><br>
<div><div><b>Department</b></div> <div>University Police</div>
</div><br>
<div><div><b>FTE</b></div> <div>1.0</div>
</div><br>
<div><div><b>FLSA</b></div> <div>Non-Exempt</div>
</div><br>
<div><div><b>Scope of Job</b></div>
<div>The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Enters information into a Computer Aided Dispatch (CAD) system, and processes non-emergency and routine requests for police and security services. Dispatch appropriate emergency services such as police, fire and emergency medical services. Monitors public safety units in the field. Retrieves computer data for emergency response personnel within the service area. The Police Telecommunicator may provide alarm and closed circuit television monitoring services while performing multiple tasks concurrently in a fast paced environment maintaining a professional and positive demeanor. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). Impacts law enforcement and security efforts of UTPD.</div>
</div><br>
<div><div><b>Description of Duties</b></div>
<ul><li>Answers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database.</li>
<li>Dispatches field personnel according to need and priority of the request for service.</li>
<li>Transmits and receives radio calls from field units via two-way radio. The ability to speak concisely and distinctly.</li>
<li>Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.</li>
<li>Uses a computer aided dispatch system to enter, research and retrieve information.</li>
<li>Monitor closed circuit television, security, fire and radiological related alarm systems.</li>
<li>React calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form.</li>
<li>Must be able to follow oral and written instructions.</li>
<li>Demonstrate the ability to handle multiple tasks, working under stressful conditions. Activations of emergency procedures for evacuations or similar emergencies.</li>
<li>Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information.</li>
<li>Compile information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency.</li>
<li>Other duties as assigned.</li>
</ul>
</div><br>
<div><div><b>Supervision Received</b></div>
<div>Supervisor, Police Telecommunications.</div>
</div><br>
<div><div><b>Supervision Given</b></div>
<div>None.</div>
</div><br>
<div><div><b>Required Education</b></div>
<div>High school graduation or GED.</div>
</div><br>
<div><div><b>Preferred Education</b></div>
<div>Associate&rsquo;s degree or thirty credit hours in Criminal Justice or related field.</div>
</div><br>
<div><div><b>Licenses/Certifications</b></div>
<div>Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license.</div>
</div><br>
<div><div><b>Required Experience</b></div>
<div>One year experience in customer service or related field.<br>
To be considered suitable for employment, applicants may be required to successfully complete a polygraph interview, a criminal back ground check, and an extensive drug use analysis.</div>
</div><br>
<div><div><b>Preferred Experience</b></div>
<div>One year experience in a public safety or emergency communications field.</div>
</div><br>
<div><div><b>Equipment</b></div>
<div>Use of standard office equipment. Police communications equipment, police radio net, computer aided dispatch (CAD), &ldquo;911&rdquo; Emergency telephone system, security and fire computer system (STAEFA), and other associated computer equipment.</div>
</div><br>
<div><div><b>Working Conditions</b></div>
<div>Needs to be able to successfully perform all required duties. Working in an enclosed, secured communications environment. Will be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays. Subject to emergency recall during various types of unusual occurrences and emergencies. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley.</div>
</div><br>
<div><div><b>Other</b></div>
<div>Applicants must successfully complete a Public-Safety Telecommunication (PST) pre-employment test administered by the Police Department.<br>
<br>
This position is classified as security-sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.<br>
<br>
To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.</div>
</div><br>
<div><div><b>Physical Capabilities</b></div>
<div>N/A</div>
</div><br>
<div><div><b>Employment Category</b></div> <div>Full-Time</div>
</div><br>
<div><div><b>Minimum Salary</b></div> <div>Commensurate With Experience</div>
</div><br>
<div><div><b>Posted Salary</b></div> <div>Commensurate with Experience</div>
</div><br>
<div><div><b>Position Available Date</b></div> <div>03/17/2026</div>
</div><br>
<div><div><b>Grant Funded Position</b></div> <div>No</div>
</div><br>
<div><div><b>If Yes, Provide Grant Expiration Date</b></div>
</div><br>
</div></div></div><div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>EEO Statement</b></div>
<div>It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.</div>
</div><br>
<div><div><b>Special Instructions to Applicants</b></div>
<div>Dear Applicant,<br>
<br>
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:<br>
<br>
<b>Date of Birth</b><br>
Gender<br>
<ul><li>Ethnicity/Race</li></ul><br>
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.<br>
<br>
If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.</div>
</div><br>
<div><div><b>Additional Information</b></div>
<div>UTRGV is a distributed location institution and working location is subject to change based on need.<br>
<br>
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.<br>
<br>
Substitutions to the above requirements must have prior approval from the VP of HR &amp; Talent Development .</div></div></div></div></div></div></div></div><p></p>

POLICE COMMUNICATIONS OPERATOR

<p></p><div><div><div><div><div><div><div><div><b>Number of Vacancies</b></div> <div>2</div>
</div><br>
<div><div><b>Location</b></div> <div>McAllen, Texas</div>
</div><br>
<div><div><b>Department</b></div> <div>School of Medicine/ Revenue Cycle</div>
</div><br>
<div><div><b>FTE</b></div> <div>1.0</div>
</div><br>
<div><div><b>FLSA</b></div> <div>Non-Exempt</div>
</div><br>
<div><div><b>Scope of Job</b></div>
<div>Responsible for managing and coordinating incoming and outgoing patient referrals within UT Health RGV and to external community healthcare facilities and providers. To facilitate the seamless transfer of UT Health RGV patients to specialists within and outside of our healthcare providers, ensuring timely access to necessary medical services.</div>
</div><br>
<div><div><b>Description of Duties</b></div>
<ul><li>Responsible for managing and coordinating incoming and outgoing patient referrals within UT Health RGV and within external community healthcare facilities and providers.</li>
<li>Collaborates with healthcare providers to assess patients&rsquo; healthcare needs and determines proper referrals to providers ensuring timely access to necessary medical services.</li>
<li>Consults with physicians and patients to make informed referral decisions.</li>
<li>Schedules specialist appointments, diagnostic tests, and procedures for patients.</li>
<li>Maintains accurate and detailed records of patient referrals, including referral forms and documentation of communication.</li>
<li>Coordinates appointment times, locations, and any necessary pre-visit requirements.</li>
<li>Addresses patient questions and concerns related to referrals.</li>
<li>Monitors and tracks the status of patient referrals, ensuring that appointments are kept and results are received.</li>
<li>Analyzes and generates reports on referral activity, including tracking referral outcomes and referral volume.</li>
<li>Verifies patient insurance coverage and confirms any required authorizations have been obtained for specialist visits and diagnostic tests.</li>
<li>May coordinate with corresponding providers to process prescription refill requests as needed.</li>
<li>Performs other duties as assigned.</li>
</ul>
</div><br>
<div><div><b>Supervision Received</b></div>
<div>General supervision from assigned supervisor.</div>
</div><br>
<div><div><b>Supervision Given</b></div>
<div>Direct supervision of assigned staff.</div>
</div><br>
<div><div><b>Required Education</b></div>
<div>High school diploma or GED.</div>
</div><br>
<div><div><b>Preferred Education</b></div>
<div>None.</div>
</div><br>
<div><div><b>Licenses/Certifications</b></div>
<div>Preferred: Medical Assistant certification</div>
</div><br>
<div><div><b>Required Experience</b></div>
<div>Two (2) years of related experience performing duties stated above or medical assistant experience in a medical office or healthcare setting.</div>
</div><br>
<div><div><b>Preferred Experience</b></div>
<div>Certified medical assistant experience with electronic health record (EHR) systems, and medical software. Knowledge of navigating payer portals.</div>
</div><br>
<div><div><b>Equipment</b></div>
<div>Use of standard office equipment and payer portal such as Epic.</div>
</div><br>
<div><div><b>Working Conditions</b></div>
<div>Needs to be able to successfully perform all required duties. Work is performed primarily in a general office environment. Some travel and weekend work is required. UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley.</div>
</div><br>
<div><div><b>Other</b></div>
<div>Exceptional planning and organizational skills. Requires a strong understanding of payer requirements, referral workflows, and payer system functionality, along with working knowledge of medical terminology, specialty services, and patient coordination. Attention to detail, critical thinking, and the ability to manage high-volume workflows while ensuring timely, accurate processing of referrals.</div>
</div><br>
<div><div><b>Physical Capabilities</b></div>
<div>N/A</div>
</div><br>
<div><div><b>Employment Category</b></div> <div>Full-Time</div>
</div><br>
<div><div><b>Minimum Salary</b></div> <div>Commensurate with Experience</div>
</div><br>
<div><div><b>Posted Salary</b></div> <div>Commensurate with Experience</div>
</div><br>
<div><div><b>Position Available Date</b></div> <div>07/06/2026</div>
</div><br>
<div><div><b>Grant Funded Position</b></div> <div>No</div>
</div><br>
<div><div><b>If Yes, Provide Grant Expiration Date</b></div>
</div><br>
</div></div></div><div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>EEO Statement</b></div>
<div>It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.</div>
</div><br>
<div><div><b>Special Instructions to Applicants</b></div>
<div>Dear Applicant,<br>
<br>
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:<br>
<br>
<b>Date of Birth</b><br>
Social Security Number<br>
<b>Gender</b><br>
Ethnicity/Race<br>
<br>
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.<br>
<br>
If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.<br>
</div>
</div><br>
<div><div><b>Additional Information</b></div>
<div>UTRGV is a distributed location institution and working location is subject to change based on need.<br>
<br>
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.<br>
<br>
Substitutions to the above requirements must have prior approval from the VP of HR &amp; Regulatory Affairs.</div></div></div></div></div></div></div></div><p></p>

MEDICAL REFERRAL COORDINATOR

<p></p><div><div><div><div><div><div><div><div><b>Number of Vacancies</b></div> <div>1</div>
</div><br>
<div><div><b>Location</b></div> <div>Rio Grande Valley, Texas</div>
</div><br>
<div><div><b>Department</b></div> <div>College Access &amp; K-12 Partners</div>
</div><br>
<div><div><b>FTE</b></div> <div>1.0</div>
</div><br>
<div><div><b>FLSA</b></div> <div>Exempt</div>
</div><br>
<div><div><b>Scope of Job</b></div>
<div>Provide guidance to program participants on academic or other areas relating to the program to ensure academic preparedness and college success. Plan, implement, and evaluate intentional services to meet program goals and objectives intended to promote academic achievement and post-secondary success.</div>
</div><br>
<div><div><b>Description of Duties</b></div>
<div><ul><li>Provides information and support to assist students and families/guardians in completing essential post-secondary transition processes such as: guidance on college planning, college entrance and placement exams, submitting college applications, applying for financial aid, and college selection.</li><li>Coordinates the student recruitment process by interviewing, evaluating, and selecting eligible program participants.</li><li>Monitors and assesses student academic progress in collaboration with school personnel to provide services aligned with student needs.</li><li>Plans, implements, and evaluates enrichment opportunities such as summer programming, conferences, workshops, college visits, educational field trips, service learning, and other appropriate activities. Proposes new programs to leadership as identified beneficial.</li><li>Coordinates tutoring/mentoring services designed to increase academic achievement and promote transition to post-secondary education.</li><li>Collects and maintains participant and program level data for use in reporting.</li><li>Provides information and support services to students in collaboration with school administration, counselors and instructional staff.</li><li>Provides opportunities for students to enhance social and emotional learning competencies such as positive decision making, self-concept development, resiliency, and conflict resolution.</li><li>Acts as the liaison between the program and parents, school personnel, and post-secondary institutions for implementation of program services.</li><li>Conducts student and parent workshops on a variety of topics to ensure college readiness of students and families/guardians.</li><li>Based on area of assignment hires, trains, and supervises tutors/mentors in coordination with the supervisor.</li><li>Participates in other program related assigned duties.</li></ul></div><br>
</div><br>
<div><div><b>Supervision Received</b></div>
<div>General supervision from assigned supervisor.</div>
</div><br>
<div><div><b>Supervision Given</b></div>
<div>Direct supervision of assigned staff.</div>
</div><br>
<div><div><b>Required Education</b></div>
<div>Bachelor&rsquo;s degree from an accredited university.</div>
</div><br>
<div><div><b>Preferred Education</b></div>
<div>N/A</div>
</div><br>
<div><div><b>Licenses/Certifications</b></div>
<div>None.</div>
</div><br>
<div><div><b>Required Experience</b></div>
<div>Two (2) years of experience working in K-12 or Higher Education performing duties related to the job duties listed above, including experience in college readiness programs, post-secondary awareness and outreach, student recruitment/retention, or other student program or academic support services in K-12 or university setting.</div>
</div><br>
<div><div><b>Preferred Experience</b></div>
<div>Experience with program evaluation, partnership development, and objectives-based programming.</div>
</div><br>
<div><div><b>Equipment</b></div>
<div>Use of standard office equipment.</div>
</div><br>
<div><div><b>Working Conditions</b></div>
<div>Needs to be able to successfully perform all required duties. Office Environment; some travel and some periods of frequent evening and weekend programming. In addition, summer work and programming may be extensive.</div>
</div><br>
<div><div><b>Other</b></div>
<div>Exceptional planning and organizational skills. Ability to interact in a professional manner with university and school district personnel, students and the public. Excellent verbal and written communication skills. Demonstrated interpersonal skills working with students and families. Independent decision making and problem-solving ability. Must demonstrate effective project promotion skills, and, the ability to develop and maintain strong working relations with internal and external agencies and entities.</div>
</div><br>
<div><div><b>Physical Capabilities</b></div>
<div>N/A</div>
</div><br>
<div><div><b>Employment Category</b></div> <div>Full-Time</div>
</div><br>
<div><div><b>Minimum Salary</b></div> <div>Commensurate with Experience</div>
</div><br>
<div><div><b>Posted Salary</b></div> <div>Commensurate with Experience</div>
</div><br>
<div><div><b>Position Available Date</b></div> <div>03/26/2026</div>
</div><br>
<div><div><b>Grant Funded Position</b></div> <div>Yes</div>
</div><br>
<div><div><b>If Yes, Provide Grant Expiration Date</b></div> <div>08/31/2027</div>
</div><br>
</div></div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>EEO Statement</b></div>
<div>It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.</div>
</div><br>
<div><div><b>Special Instructions to Applicants</b></div>
<div>Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Social Security Number *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.</div>
</div><br>
<div><div><b>Additional Information</b></div>
<div>UTRGV is a distributed location institution and working location is subject to change based on need.<br>
<br>
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.<br>
<br>
Substitutions to the above requirements must have prior approval from the VP of HR &amp; Talent Development .</div></div></div></div></div></div></div></div><p></p>

COLLEGE READINESS COORDINATOR - LA GRULLA

Join The University of Texas Rio Grande Valley and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The University of Texas Rio Grande Valley

About Company

POLICE COMMUNICATIONS OPERATOR

MEDICAL REFERRAL COORDINATOR

COLLEGE READINESS COORDINATOR - LA GRULLA