Qureos Mentor

Theatre of Digital Art Laser Shows L.L.C.

Job Title: Customer Service SupportDepartment: Customer SupportLocation: Madinat, UAEReports to: Head of Operations, Customer Service &amp; ProcurementJob Description1. A Customer Service Support acts in the interest of the establishment2. Attendance &amp; Appearance<ul><li>The Customer Service Support must strictly adhere to the work schedule.</li><li>If late or unable to attend work for any reason, the Customer Service Support must notify the manager and colleagues at least 2 hours before the shift starts and find a replacement.</li><li>Remaining at the workstation at all work shift. Leaving the workstation requires management approval.</li><li>The Customer Service Support adheres to personal hygiene rules. They are clean, neat, and have a pleasant scent.</li><li>The Customer Service Support wears a uniform in accordance with ToDA standards.</li></ul>3. Instruction Compliance<ul><li>Follow instructions and tasks from the head of customer service, supervisor, or manager.</li></ul>4.General Responsibilities<ul><li>Opening and closing the theater according to the checklist (lights, sound, temperature, cleanliness, furniture, printing, equipment etc.).</li><li>Preparing for shows, concerts, and private events(including setting up furniture according to the current requirements).</li><li>Excellent knowledge of the theater and upcoming events</li><li>Greeting walk-in guests in accordance with ToDA standards, including ToDA tours and selling tickets for upcoming shows.</li><li>Welcoming guests for shows, concerts, and private events according to ToDA standards, including scanning tickets, issuing wristbands, and assisting with seating.</li><li>Providing excellent service to all theater guests and artists.</li><li>Creating and maintaining a friendly atmosphere among staff and guests.</li><li>Maintaining cleanliness and order in front and back of the house areas throughout the workday.</li><li>Collecting feedback from guests and handling negative reviews in accordance with ToDA standards.</li><li>Participation in the theater's marketing activities.</li><li>Financial responsibility for received and stored funds, as well as for the equipment in use.</li><li>Parking Validation</li></ul>5. VR/Interactive Responsibilities<ul><li>Opening and closing the VR and interactive rooms (arranging furniture, starting up equipment, checking cleanliness)</li><li>Inviting, greeting, and giving tours to guests in the VR and interactive rooms</li><li>Selling tickets for VR experiences</li><li>Providing VR and interactive experience services</li><li>Flawless knowledge of current VR and interactive programs</li><li>Monitoring the technical condition of equipment and cleanliness throughout the day</li></ul>6. Gift Shop Responsibilities<ul><li>Opening and closing the cash register shifts</li><li>Sales of gift shop items</li><li>Flawless knowledge of the gift shop's product range</li><li>Operating the cash register, accepting payments in cash and by credit card</li><li>Daily, weekly, and monthly sales reporting</li><li>Setting up gifts according to the current scheme</li><li>Ensuring the accuracy of price tags</li><li>Working with the gift shop's POS systems</li><li>Maintaining cleanliness and order in the gift shop, including storage areas</li><li>Conducting inventory of the gift shop</li></ul>7. Safety and Compliance<ul><li>Ensuring the safety of all users during their visit to the theater.</li><li>Controlling the adherence to theater rules and regulations by guests and staff, ensuring the building and equipment are used properly and safely.</li><li>Maintaining confidentiality of company, guest, and staff information.</li><li>Knowledge of fire safety equipment and emergency exits.</li><li>In case of emergencies, promptly inform the theater administration, security service and guests.</li><li>In the event of contact with any inspecting authorities, do not take any actions or engage in any negotiations without the supervisor/manager.</li></ul>Key Competencies:<ul><li>Strategic thinking and creativity</li><li>Strong organizational and multitasking abilities</li><li>Analytical and problem-solving skills</li><li>Excellent interpersonal and team collaboration skills</li></ul>Employment Type:Full-time/PermanentNote: The above job description&rsquo;s details are not exhaustive and may be subject to change based on the needs of the company and the evolution of the role.Job Types: Full-time, PermanentJob Types: Full-time, PermanentPay: From AED3,500.00 per month

Customer Service Support

Join Theatre of Digital Art Laser Shows L.L.C. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Theatre of Digital Art Laser Shows L.L.C.

ABOUT_COMPANY

Customer Service Support