Urwah Admin

ThinkMarkets

<div>ThinkMarkets is a global financial technology company providing multi-asset trading solutions to clients around the world. Through our flagship ThinkTrader platform, we empower traders with seamless 24/7 access to global financial markets across thousands of instruments. Our mission is to empower clients to trade the world in the palm of their hand, leveraging advanced technology, intuitive interfaces, and world-class execution infrastructure.

ThinkMarkets is seeking a highly organized and proactive Marketing Project Coordinator to join our global marketing team. The candidate will be the central hub of the marketing department, responsible for the day-to-day coordination of campaign launches, creative asset workflows, and cross-departmental communication. Your mission is to ensure that every campaign is delivered on time, remains fully compliant, and is tracked accurately across our global regions.

Key Responsibilities

Campaign Coordination &amp; Traffic Management
<ul>
<li>Own the marketing project calendar, ensuring all product launches and promotional activities are scheduled and tracked.</li>
</ul><ul><li>Facilitate the flow of creative briefs from the marketing team to the design and content departments, ensuring all requirements are clear.</li>
</ul><ul><li>Monitor project progress in real-time, proactively flagging potential roadblocks and helping the team stay on track to meet deadlines.</li>
</ul>
Workflow &amp; Compliance Gatekeeping
<ul>
<li>Act as the primary liaison between Marketing and the Compliance department managing the submission and approval loop for all materials.</li>
</ul><ul><li>Ensure every asset follows the established SOPs and passes through the necessary approval processes before going live.</li>
</ul><ul><li>Help maintain an organized library of approved assets and compliance records for audit readiness.</li>
</ul>
Execution &amp; Technical Support
<ul>
<li>Coordinate the setup of campaign tracking and ensure the Performance team has the necessary assets for deployment.</li>
</ul><ul><li>Work with the Web and Development teams to coordinate updates for landing pages and website updates</li>
</ul><ul><li>Lead weekly scrums and meetings to provide the team with visibility on active projects and upcoming priorities.</li>
</ul>
Reporting &amp; Documentation
<ul>
<li>Assist in the preparation of weekly status reports by gathering project updates and basic campaign performance data.</li>
</ul><ul><li>Maintain and update internal documentation, such as project boards and marketing documentation.</li>
</ul>
Requirements:
<ul>
<li>At least 3 years of experience in marketing project coordination, traffic management, or marketing operations.</li>
</ul><ul><li>Familiarity with the fast-paced, regulated environment of online trading or finance is highly preferred.</li>
</ul><ul><li>Proven ability to act as a Scrum Master for the marketing team, facilitating sprint planning, managing backlogs, and ensuring the team remains focused on high-priority deliverables.</li>
</ul><ul><li>Strong understanding of how to use project management software (JIRA, Asana, or Monday.com) to drive efficiency.</li>
</ul><ul><li>A sharp eye for detail, ensuring creative assets meet brand standards and compliance requirements.</li>
</ul><ul><li>Excellent communication skills, with the ability to work effectively across creative, technical, and legal teams.</li></ul></div>

Marketing Project Coordinator - FX & CFDs

<div>
 ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.
 
 
 We are looking for a dynamic and commercially minded Client Support Analyst who can deliver exceptional service while contributing to the company's growth. The ideal candidate will have a strong academic background in finance or mathematics, hands-on experience with trading platforms, the confidence to engage high-net-worth (HNW) clients, and exceptional communication skills.
 
 
 Key responsibilities:
 
 
 <ul>
 <li>
 Serve as the primary point of contact for clients, ensuring a seamless and exceptional customer experience across all touchpoints.
 </li>
 <li>
 Provide expert support on trading platforms (e.g., MT4, MT5, ThinkTrader), assisting clients with navigation, troubleshooting, and product understanding.
 </li>
 <li>
 Manage client inquiries via email, phone, live chat, and CRM platforms, ensuring timely, accurate, and professional responses.
 </li>
 <li>
 Build strong client relationships by understanding their needs and proactively addressing issues to enhance satisfaction and retention.
 </li>
 <li>
 Collaborate with internal teams (Trading Operations, Payments, Compliance, IT) to resolve complex client cases efficiently.
 </li>
 <li>
 Maintain detailed and accurate records of client interactions and follow-ups using Salesforce or similar CRM systems.
 </li>
 <li>
 Analyze client feedback and trends to identify opportunities for service improvement and operational enhancements.
 </li>
 <li>
 Support the onboarding of new clients, including platform setup, account verification guidance, and product education.
 </li>
 <li>
 Achieve individual and team KPIs, including response times, CSAT, case resolution, and first-contact success.
 </li>
 <li>
 Identify opportunities to cross-sell or recommend relevant ThinkMarkets products based on client engagement and trading behaviour.
 
 
 </li>
 </ul>
 Key Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Finance, Mathematics, Economics, or equivalent (mandatory), from a recognized university.
 </li>
 <li>
 Additional certifications in FX trading, financial markets, fintech, or risk are beneficial.
 </li>
 <li>
 Minimum of 4 years' experience in client services, account management, or trading support within FX/CFD or financial services.
 </li>
 <li>
 Strong understanding of FX, CFDs, commodities, indices, cryptocurrencies, and trading concepts such as leverage, margin, order types, and executions.
 </li>
 <li>
 Hands-on experience using or supporting platforms such as MT4, MT5, cTrader, ThinkTrader, or similar.
 </li>
 <li>
 Proficiency with Salesforce, CRM systems, live chat tools, and digital communication channels.
 </li>
 <li>
 Familiarity with ticketing and support tools such as Zendesk, Freshdesk, Intercom, or similar.
 </li>
 <li>
 Exposure to workflow and documentation tools such as JIRA, Confluence, or other BA/technical systems (preferred).
 </li>
 <li>
 Ability to work with dashboards, client analytics, or reporting tools is a strong advantage.
 </li>
 <li>
 Excellent spoken and written English; additional languages are a plus.
 </li>
 <li>
 Strong interpersonal skills with the ability to communicate clearly and professionally under pressure.
 </li>
 <li>
 Strong commercial awareness with the ability to spot opportunities, understand client lifetime value, and contribute to activation and retention strategies.
 </li>
 <li>
 High attention to detail and ability to manage competing priorities in a fast-paced, global environment.
 </li>
 <li>
 Strong problem-solving skills and a proactive attitude toward client service excellence.
 </li>
 <li>
 Ability to work shifts, including weekends and holidays.
 </li>
 </ul>
</div>

Client Support Analyst- FX / CFDs

<div>ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.

We are looking for a dynamic and commercially minded Client Support Analyst who can deliver exceptional service while contributing to the company's growth. The ideal candidate will have a strong academic background in finance or mathematics, hands-on experience with trading platforms, the confidence to engage high-net-worth (HNW) clients, and exceptional communication skills.

Key responsibilities:
<ul>
<li>Serve as the primary point of contact for clients, ensuring a seamless and exceptional customer experience across all touchpoints.</li>
</ul><ul><li>Provide expert support on trading platforms (e.g., MT4, MT5, ThinkTrader), assisting clients with navigation, troubleshooting, and product understanding.</li>
</ul><ul><li>Manage client inquiries via email, phone, live chat, and CRM platforms, ensuring timely, accurate, and professional responses.</li>
</ul><ul><li>Build strong client relationships by understanding their needs and proactively addressing issues to enhance satisfaction and retention.</li>
</ul><ul><li>Collaborate with internal teams (Trading Operations, Payments, Compliance, IT) to resolve complex client cases efficiently.</li>
</ul><ul><li>Maintain detailed and accurate records of client interactions and follow-ups using Salesforce or similar CRM systems.</li>
</ul><ul><li>Analyze client feedback and trends to identify opportunities for service improvement and operational enhancements.</li>
</ul><ul><li>Support the onboarding of new clients, including platform setup, account verification guidance, and product education.</li>
</ul><ul><li>Achieve individual and team KPIs, including response times, CSAT, case resolution, and first-contact success.</li>
</ul><ul><li>Identify opportunities to cross-sell or recommend relevant ThinkMarkets products based on client engagement and trading behaviour.</li>
</ul>
Key Requirements
<ul>
<li>Bachelor's degree in Finance, Mathematics, Economics, or equivalent (mandatory), from a recognized university.</li>
</ul><ul><li>Additional certifications in FX trading, financial markets, fintech, or risk are beneficial.</li>
</ul><ul><li>Minimum of 4 years' experience in client services, account management, or trading support within FX/CFD or financial services.</li>
</ul><ul><li>Strong understanding of FX, CFDs, commodities, indices, cryptocurrencies, and trading concepts such as leverage, margin, order types, and executions.</li>
</ul><ul><li>Hands-on experience using or supporting platforms such as MT4, MT5, cTrader, ThinkTrader, or similar.</li>
</ul><ul><li>Proficiency with Salesforce, CRM systems, live chat tools, and digital communication channels.</li>
</ul><ul><li>Familiarity with ticketing and support tools such as Zendesk, Freshdesk, Intercom, or similar.</li>
</ul><ul><li>Exposure to workflow and documentation tools such as JIRA, Confluence, or other BA/technical systems (preferred).</li>
</ul><ul><li>Ability to work with dashboards, client analytics, or reporting tools is a strong advantage.</li>
</ul><ul><li>Excellent spoken and written English; additional languages are a plus.</li>
</ul><ul><li>Strong interpersonal skills with the ability to communicate clearly and professionally under pressure.</li>
</ul><ul><li>Strong commercial awareness with the ability to spot opportunities, understand client lifetime value, and contribute to activation and retention strategies.</li>
</ul><ul><li>High attention to detail and ability to manage competing priorities in a fast-paced, global environment.</li>
</ul><ul><li>Strong problem-solving skills and a proactive attitude toward client service excellence.</li>
</ul><ul><li>Ability to work shifts, including weekends and holidays.</li></ul></div>

Join ThinkMarkets and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ThinkMarkets

ABOUT_COMPANY

Marketing Project Coordinator - FX & CFDs

Client Support Analyst- FX / CFDs

Client Support Analyst- FX / CFDs