Urwah Admin

Thomson Reuters

<div>Are you passionate about building meaningful relationships and empowering customers to achieve their goals, while driving success for both them and the company? 
 
Customer Success is not just a function or team at Thomson Reuters, but also our reason for doing business. We measure our success based on the prioritization of our customers' needs and goals. The relationship we create with our customers determines the future benefits for them and our company.
 
 
The Customer Success Manager (CSM) is assigned a book of business specific to Concierge and/or Advisory customers, responsible for the development of customers' knowledge on their suite of offerings. The CSM will manage these customers to drive performance towards Thomson Reuters' strategic objectives and retention goals. This will require the management of multiple projects with strong business acumen to remove obstacles interfering with the growth and retention of customers.
 
 
About the Role:
 
In this opportunity as a Customer Success Manager , you will:
<ul><li>Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes.
</li><li>Develop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional Services.
</li><li>Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments.
</li><li>Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team.
</li><li>Ensure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaboration.
</li><li>Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately.
</li><li>Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives. 
</li></ul> 
About You:
 
You are a fit for the role of Customer Success Manager if you have:
<ul><li>8+ years of professional experience, with a minimum of 3 years&rsquo; experience in customer success
</li><li>Direct Tax experience
</li><li>4-year college degree required, master&rsquo;s degree or equivalent preferred
</li><li>Gainsight, or Salesforce user experience a plus
</li><li>Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus
</li><li>Experience working in and around cloud software solutions and cloud delivery models
</li><li>Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving.
</li><li>Ability to travel, 25%
</li></ul>#LI-BS1
What&rsquo;s in it For You?
<ul><li>Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
</li><li>Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
</li><li>Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
</li><li>Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
</li><li>Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
</li><li>Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. 
</li></ul>In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&amp;D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption &amp; Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.&amp;#xa;&amp;#xa;For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $93,100 USD - $172,900 USD.&amp;#xa;&amp;#xa;Pay is positioned within the range based on several factors including an individual&rsquo;s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.&amp;#xa;This is inclusive of both base pay and any target sales incentive.&amp;#xa;
This job posting will close 04/30/2026.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com</div>

Customer Success Manager, Corporate Tax

<div>We're hiring an Architect, Service &amp; Operational Data to design and lead the data architecture that powers service reliability, operational visibility, and informed decision-making across technology operations. You'll unify data from monitoring/observability, ITSM, incident/problem/change workflows, asset/CMDB, cloud platforms, and application telemetry&mdash;turning fragmented signals into trusted, governable, analytics-ready data products.
This is a hands-on architecture role with strong cross-functional leadership: you'll partner with SRE, IT Ops, Security, Engineering, and Analytics to define the operational data strategy and deliver measurable improvements in availability, customer experience, MTTR, change risk, and operational efficiency.
Key Responsibilities
About the Role
As an Architect, Service &amp; Operational Data , you will:
<ul><li>Define the operational data strategy and target architecture (current-to-future state), including domains such as incidents, changes, problems, requests, alerts/events, assets/CMDB, SLOs/SLIs, capacity, and cost.
</li><li>Design data models and canonical schemas for service and operational datasets (e.g., service topology, event/alert normalization, incident timelines, change-to-incident linkage).
</li><li>Build and govern reliable pipelines that ingest and transform data from tools like ITSM, observability platforms, cloud logs/metrics/traces, CI/CD, and infrastructure systems.
</li><li>Establish data quality and trust: data contracts, lineage, validation rules, SLAs/SLOs for datasets, and operational monitoring for pipelines.
</li><li>Create &quot;operational data products&quot; (curated datasets, semantic layers, metrics definitions) that enable dashboards, analytics, and automation (AIOps, correlation, anomaly detection).
</li><li>Partner with stakeholders (SRE/IT Ops/Service Owners) to identify high-value use cases: incident reduction, alert noise reduction, change failure rate, capacity planning, and reliability insights.
</li><li>Implement governance and security controls for sensitive operational data (RBAC/ABAC, retention, encryption, auditability, and policy-based access).
</li><li>Set standards and reference implementations for tooling, integration patterns, and best practices across teams.
</li><li>Mentor engineers/analysts and influence roadmap decisions through architecture reviews and technical leadership.
</li></ul>About you
You are a potential fit for the role Architect, Service &amp; Operational Data , if your background includes:
Required Qualifications
<ul><li>8+ years in data architecture, platform/analytics engineering, or operational analytics (with 3+ years in a lead/architect role).
</li><li>Proven experience designing enterprise data architectures (batch + streaming) and delivering scalable data platforms.
</li><li>Strong understanding of service operations and reliability concepts: ITIL/ITSM, incident/change/problem workflows, SLOs/SLIs, event management, and operational KPIs (e.g., MTTR, CFR).
</li><li>Hands-on expertise with modern data stack components: Data modeling (dimensional, Data Vault, domain/event-driven patterns), ETL/ELT and orchestration, Data quality/testing frameworks, Metadata, lineage, and cataloging, Strong SQL and at least one programming language (Python strongly preferred), Experience with cloud data ecosystems (AWS/Azure/GCP) and security fundamentals, and Excellent communication skills and ability to align diverse teams around standards and measurable outcomes.
</li></ul>Preferred / Nice-to-Have
<ul><li>Experience integrating operational tooling such as ServiceNow, Jira Service Management, PagerDuty/Opsgenie, Dynatrace/New Relic/Datadog, Splunk/Elastic, Prometheus/Grafana, OpenTelemetry.
</li><li>Streaming/event technologies (e.g., Kafka/Kinesis/PubSub) and real-time analytics patterns.
</li><li>Knowledge graph / topology modeling for service dependency mapping.
</li><li>Experience enabling AIOps use cases: correlation, deduplication, anomaly detection, incident prediction.
</li><li>Familiarity with FinOps or capacity/cost analytics tied to service health.
</li><li>Certifications (cloud, data, ITIL) are a plus.
</li><li>What Success Looks Like (First 6&ndash;12 Months)
</li><li>A documented target architecture and prioritized roadmap for service &amp; operational data.
</li><li>A canonical operational data model adopted across key domains (incidents, changes, alerts, services/topology).
</li><li>Measurable improvements in data reliability (freshness, completeness, accuracy) and stakeholder trust.
</li><li>Delivered high-impact use cases (e.g., reduced alert noise, improved MTTR reporting accuracy, change risk insights).
</li><li>Why This Role Matters
</li><li>Operational data is often the most valuable&mdash;and most chaotic&mdash;data in an organization. This role turns operational signals into a cohesive data foundation that improves reliability, reduces toil, and enables automation at scale.
</li></ul>#LI-MW1
What&rsquo;s in it For You?
<ul><li>Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
</li><li>Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
</li><li>Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
</li><li>Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
</li><li>Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
</li><li>Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
</li><li>Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. 
</li></ul>In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&amp;D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption &amp; Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.&amp;#xa;&amp;#xa;For any eligible US locations, unless otherwise noted, the base compensation range for this role is $137,100 USD - $254,700 USD.&amp;#xa;&amp;#xa;Base pay is positioned within the range based on several factors including an individual&rsquo;s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.&amp;#xa;This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.&amp;#xa;
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com . Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com</div>

Architect, Service & Operational Data

<div>Reuters is looking for Technical Support Engineer to be based in our office in Dubai .
This role blends Technical Account Management (TAM) with advanced (L2) Service Engineering responsibilities to create a strategic technical partner for our global media and sports organization clients. The Technical Account Engineer acts as a trusted technical advisor, proactive service optimization expert, and strategic engagement partner, while also serving as a secondary incident resolver for complex technical issues.
The ideal candidate merges deep technical platform expertise with strong relationship management skills, delivering a white-glove experience that drives customer success with Reuters products, minimizes incident impact, and strengthens Reuters&rsquo; partnerships with our customers.
About the Role
In this opportunity as Technical Support Engineer , your main responsibilities will include:
Technical Account Management (Primary Focus)
<ul><li>Serve as the assigned primary technical point of contact for assigned top-tier clients, partnering with account managers to align technical solutions with business objectives.
</li><li>Conduct regular service reviews across assigned and targeted customers to analyze performance, review incidents, and recommend optimizations.
</li><li>Develop and maintain technical account plans, including roadmap discussions, proactive risk assessments, and adoption strategies for new features.
</li><li>Advocate for client needs internally, influencing product roadmaps and service improvements.
</li><li>Provide strategic advisory services, ensuring clients maximize value from Reuters platforms and integrations.
</li></ul>Incident Management (Secondary Focus)
<ul><li>Serve as an escalation point for complex technical issues requiring second-level triage and critical incidents impacting strategic accounts, ensuring rapid triage and resolution.
</li><li>Collaborate with global support teams to restore service within SLA targets, applying ITIL-aligned practices.
</li><li>Document root cause analysis and contribute to post-incident reviews for continuous improvement.
</li></ul>Integrator and Change Facilitator
<ul><li>Lead technical onboarding for select accounts, ensuring smooth transition from implementation to operational support.
</li><li>Validate integrations, coordinate migrations, and oversee complex delivery workflows tailored to client requirements.
</li></ul>Knowledge &amp; Continuous Improvement
<ul><li>Create and maintain client-specific technical documentation.
</li><li>Contribute to Reuters&rsquo; knowledge base with insights from resolved incidents and proactive optimizations.
</li><li>Identify recurring issues and initiate problem management processes to prevent future disruptions.
</li></ul>About You
You&rsquo;re a fit for the role Technical Support Engineer , if your background includes:
<ul><li>Bachelor's degree in Computer Science, Engineering, Media Technology, Telecommunications, or related technical field
</li><li>5+ years of progressive experience in technical account management, customer success engineering, or technical consulting for enterprise SaaS platforms
</li><li>Proven track record managing relationships with high-profile global clients (Fortune 500, international sports organizations, or media enterprises)
</li><li>Deep expertise in media technology solutions: video streaming, encoding, digital asset management (DAM), and broadcast workflows
</li><li>Hands-on experience with cloud platforms (AWS, Azure, or Google Cloud) and content delivery networks (CDNs)
</li><li>Strong foundation in networking concepts, protocols (TCP/IP, HTTP/HTTPS, WebRTC), and IT security best practices
</li><li>Working knowledge of video standards (H.264, H.265, AV1), compression technologies, DRM systems, and OTT platform architectures
</li><li>Experience supporting and managing structured service activities for SaaS platforms with demonstrated SLA/KPI achievement
</li><li>Familiarity with ITIL service management processes (incident, problem, change management)
</li><li>Ability to conduct technical service reviews, create account plans, and drive proactive optimization initiatives
</li><li>Fluency in English (written and verbal) &ndash; essential for global client communication
</li><li>Customer-centric mindset with proven ability to build trust and credibility with C-level and technical stakeholders
</li><li>Exceptional communication skills with the ability to translate complex technical concepts for diverse audiences
</li><li>Strong time management, organizational skills, and ability to manage multiple strategic accounts simultaneously
</li><li>Proficiency with CRM and ticketing systems (Salesforce, ServiceNow, or similar platforms)
</li><li>Self-directed with the ability to thrive in a fast-paced, dynamic environment, balancing proactive engagement and reactive support
</li><li>Collaborative team player comfortable working across global, virtual teams and time zones
</li><li>Flexibility for hybrid work model (Madrid office + remote) with willingness to travel occasionally for client meetings, service reviews, and industry events
</li></ul>Preferred Qualifications (Nice to Have):
<ul><li>Additional European languages (French, German, Italian, Portuguese)
</li><li>Experience in technical pre-sales or sales engineering roles within the media/broadcast technology sector
</li><li>Knowledge of AI/ML concepts and prompt engineering for operational and service optimization
</li><li>Industry certifications: AWS Certified Solutions Architect, Azure Solutions Architect, ITIL Foundation, Six Sigma Yellow Belt, or Agile/Scrum certifications
</li><li>Experience with monitoring and observability tools (Grafana, Datadog, Splunk, etc.)
</li></ul>#LI-KA1
What&rsquo;s in it For You?
<div><div><div><div><ul><li>Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
</li><li>Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
</li><li>Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
</li><li>Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
</li><li>Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
</li><li>Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
</li><li>Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
</li></ul></div></div></div></div>About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .
Learn more on how to protect yourself from fraudulent job postings here .
More information about Thomson Reuters can be found on thomsonreuters.com.</div>

Senior Technical Account Engineer

<div>Project Manager &ndash; ONESOURCE
Thomson Reuters is a leading provider of transaction tax management solutions to companies of all sizes, enabling Finance, Tax and IT professionals to achieve accurate, timely and cost-effective compliance. Our flagship offering, the Thomson Reuters Application Suite, provides Consolidated Transaction Tax Management software and services, enabling global enterprise to manage sales, use, value-add, excise and specialty taxes with consistency, accuracy, control and efficiency. The marketplace is demanding our products, and Thomson Reuters is poised to grow significantly over the next several years in geographies across the world.
We are now hiring an ONESOURCE Technology Implementation &amp; Consulting Project Manager to lead the delivery of software implementation projects within the Indirect Tax consulting organization. You will work closely with project teams, peer project managers, sales, customer service, clients, and partner consulting teams.
About the Role
As a ONESOURCE Project Manager, you will be responsible for:
<h3 class="jobSectionHeader">1) Service Delivery &amp; Portfolio Management
</h3><ul><li>Manage an assigned portfolio of Thomson Reuters implementation projects.
</li><li>Direct project teams and own end-to-end delivery.
</li><li>Ensure strong planning, quality control, client management, and customer satisfaction.
</li></ul><h3 class="jobSectionHeader">2) End-to-End Project Management
</h3><ul><li>Lead project planning sessions to define scope, approach, and delivery plans.
</li><li>Manage multiple complex projects/issues simultaneously, often requiring subject matter expertise.
</li><li>Drive operational improvements, efficiency, and results.
</li><li>Meet revenue and utilization targets as defined by management.
</li></ul><h3 class="jobSectionHeader">3) Communication &amp; Status Reporting
</h3><ul><li>Maintain clear communication with clients and internal teams.
</li><li>Prepare and deliver regular project status updates.
</li><li>Share knowledge and updates across the broader organization.
</li></ul><h3 class="jobSectionHeader">4) Delivery Leadership
</h3><ul><li>Provide guidance and leadership to team members (and/or manage a team).
</li><li>Make routine decisions within established guidelines, including approved exceptions.
</li><li>Manage or contribute to project cost control, forecasting, and budget recommendations.
</li><li>Ensure quality and timeliness of deliverables; maintain accountability across the team.
</li><li>Provide insights and recommendations to support broader organizational goals.
</li></ul><h3 class="jobSectionHeader">5) Consulting &amp; Subject Matter Expertise
</h3><ul><li>Deliver consulting services to external clients in tax technology, legal, and global trade domain as part of Thomson Reuters Professional service team.
</li><li>Provide subject matter expertise to support customer deliverables.
</li></ul><h3 class="jobSectionHeader">6) Travel
</h3><ul><li>40&ndash;45% travel is required.
</li></ul>About You
To be our ONESOURCE Project Manager , you will likely have:
<ul><li>12+ years of core project management experience (with project management certification e.g., PMP, PRINCE2 , or equivalent).
</li><li>15+ years total experience in ERP, tax, or technology domains.
</li><li>Experience delivering consulting and technology implementation projects with diverse teams and large customers, including MENA and global clients.
</li><li>Proven ability to manage multiple parallel projects end-to-end.
</li><li>Strong understanding of:
<ul><li>O2C (Order-to-Cash) and/or P2P (Procure-to-Pay)
</li><li>Indirect tax , e-invoicing , or related tax technology processes
</li></ul></li><li>Background in tax technology or professional services organizations (e.g., systems integrators, ERP consulting firms, Big 4 ), ideally supporting large enterprises.
</li><li>Strong communication and coordination skills, including stakeholder management with senior client leadership , partners, and consultants.
</li><li>Fluent English (Arabic is a plus).
</li></ul><h3 class="jobSectionHeader">Highly Desired
</h3><ul><li>Integration/implementation experience with enterprise tax products such as ONESOURCE Tax Determination , Pagero e-invoicing , Taxware , Vertex , Avalara
</li><li>Experience with implementation and rollout of large ERP programs and/or Tax transformation and/or E-invoice solution implementation project management.
</li></ul>#LI-KK1
What&rsquo;s in it For You?
<div><div><div><div><ul><li>Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
</li><li>Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
</li><li>Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
</li><li>Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
</li><li>Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
</li><li>Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
</li><li>Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
</li></ul></div></div></div></div>About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .
Learn more on how to protect yourself from fraudulent job postings here .
More information about Thomson Reuters can be found on thomsonreuters.com.</div>

Project Manager - ONESOURCE

Join Thomson Reuters and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Customer Success Manager, Corporate Tax

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Project Manager - ONESOURCE