Urwah Admin

Thomson Reuters

<div><div><div>The Vice President of Retention Operations is a strategic executive leader responsible for transforming the direction and establishing the broad strategy for retention operations across Thomson Reuters. This role partners with executive leadership teams across all business segments to drive alignment and operational excellence across three core areas: Customer Success Operations, Partner Operations, and Renewal Operations.
Position is hybrid at one of our Thomson Reuters hub locations: MSP/Frisco/NY/Ann Arbor or Toronto</div><div> 
</div><div>About the Role</div><div>
In this opportunity as Vice President of Retention Operations, you will drive:
Strategic Leadership</div><div><ul><li>
Define and lead the enterprise-wide retention execution strategy in collaboration with Segment Presidents, Finance and senior executives.</li></ul></div><div><ul><li>
Establish a unified operational vision that supports customer loyalty, partner engagement, and revenue retention.</li></ul></div><div><ul><li>
Provide strong leadership to a team of ~25, developing a talent strategy that focuses on AI upskilling, high performance and industry best practices.</li></ul></div><div><ul><li>
Executive accountability as the Enterprise Renewals Process Owner, establishing process re-engineering initiatives to modernize and ensure the health of TR&rsquo;s renewals process.</li></ul></div><div><ul><li>
Transform the existing Retention and Operations processes to be enabled by data and automated by systems workflows.</li></ul></div><div><ul><li>
Work closely with all stakeholders and departments that directly and indirectly influence the success of the channels, such as Segments, Finance, Commercial Excellence, and O&amp;T to ensure optimal engagement with business plans</li></ul></div><div><ul><li>
Provide leadership to the Partner organization as the executive accountable for Partner operations, ensuring that Partner processes and tools are aligned with business goals and customer needs.</li></ul></div><div> 
Customer Success Operations</div><div><ul><li>
Lead the development and execution of scalable customer success programs focused on onboarding, retention, and growth.</li></ul></div><div><ul><li>
Design and implement processes, playbooks, and health data management systems to enhance customer experience and outcomes.</li></ul></div><div><ul><li>
Increase productivity and efficiency across Customer Success teams through strategic planning and operational support.</li></ul></div><div><ul><li>
Customer Success Management (CSM) strategy, including renewals coverage modeling, process, and playbook design, customer health data management, and reporting</li></ul></div><div><ul><li>
Build the process that supports our customer success strategy for onboarding, retaining, and growing our customers</li></ul></div></div><div><div>
Partner Operations</div><div><ul><li>
Maximize partner effectiveness and productivity through optimized engagement models and enablement strategies that drive sales results.</li></ul></div><div><ul><li>
Oversee partner program execution, compensation design, analytics, and business intelligence.</li></ul></div><div>
Renewal Operations</div><div><ul><li>
Transform renewal processes to improve efficiency, predictability, and retention performance.</li></ul></div><div><ul><li>
Leverage data and automation to streamline workflows and enhance forecasting accuracy.</li></ul></div><div><ul><li>
Align renewal strategies with pricing models, value delivery, and customer lifecycle insights.</li></ul></div><div><ul><li>
Structure and communicate clear rules of engagement and operational policies across retention functions.</li></ul></div><div> 
About You</div><div>
You&rsquo;re a fit for the role if your background includes:</div><div><ul><li>
15+ years of experience in customer success, partner management, renewals, or related operations.</li></ul></div><div><ul><li>
Proven track record of leading strategic transformation and cross-functional alignment.</li></ul></div><div><ul><li>
Strong executive presence and ability to influence at all levels of the organization.</li></ul></div><div><ul><li>
Experience with SaaS or subscription-based business models and customer lifecycle management.</li></ul></div><div><ul><li>
Exceptional analytical, communication, and leadership skills.</li></ul></div><div><ul><li>
MBA preferred; four-year college degree required.</li></ul></div><div><ul><li>
Business operations experience, primarily in the area of project management and implementing process improvements</li></ul></div><div><ul><li>
Prior people leadership experience required</li></ul></div><div><ul><li>
Experience using business analytics to determine root causes and identify solutions</li></ul></div></div><div><div><ul><li>
Prior exposure to sales and client management environments and working directly with the sales and account management field and inside organization</li></ul></div><div><ul><li>
Proven ability to build relationships and influence all levels within the organization</li></ul></div><div><ul><li>
Proven ability to constructively collaborate across channels, functions and businesses</li></ul></div><div><ul><li>
Proven ability to lead, manage and coach a team of high performing employees</li></ul></div><div><ul><li>
Strong business acumen and ability to optimize operational sales channel performance</li></ul></div><div><ul><li>
Experience reviewing work processes that are supporting goals and recommending appropriate more efficient/effective workflow solutions for attainment</li></ul></div><div><ul><li>
Proven effective project management capability in a highly-matrixed, customer-centric organization</li></ul></div><div><ul><li>
Resourceful, with ability and desire to find solutions where they are not obvious</li></ul>
#LI-LA</div></div>
What&rsquo;s in it For You?<ul><li>
Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.</li><li>
Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.</li><li>
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.</li><li>
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.</li><li>
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.</li><li>
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
</li><li>Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.</li></ul>
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&amp;D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption &amp; Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. 
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $171,500 - $318,500. 
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. 
Base pay is positioned within the range based on several factors including an individual&rsquo;s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. 
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.</div>

Vice President, Retention Operations

<div>The Tax &amp; Accounting group develops, sells and supports software and services to major corporate and commercial clients with a particular though not exclusive focus on tax and accounting software. The Client Services group is responsible for maintaining client relationships, feeding back client requirements into the product development process, supporting pre- and post-sales activity and assisting product development initiatives through its close association with clients. This role is a client services role for ONESOURCE Corporate Tax. 
About the Role:
In this opportunity as Senior Implementation Consultant you will:<ul><li>
Experience in using direct tax technology</li><li>
Strong knowledge of Corporate tax, particularly UK Corporate tax</li><li>
Strong analytical skills and the ability to demystify complex issues with senior decision makers and collaborate with cross-functional teams to drive results.</li><li>
Client Service &ndash; experience working with clients on a range of different projects, delivering excellent client service.</li><li>
Communications/Status Reporting &ndash; ability to effectively communicate findings and solutions to client and prepare status updates for projects and regularly communicate and share knowledge with the client and the team.</li><li>
Monitoring costs of own work in alignment with project plan</li><li>
Accountability for the quality of own work and delivery within agreed procedures and timeframes</li><li>
Accountability for determining the approach used to address routine professional issues.</li><li>
Experience of implementing tax specific technology solutions with a track record for delivering to meet customer expectations and deliver expected value.</li><li>
A strong focus on customer service, collaboration and a desire to exceed customer expectations.</li><li>
Good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables.</li><li>
Experience of working on technology implementations including solution design, deliverables, stakeholder management and project communication.</li></ul>
About you: 
In this opportunity as Senior Implementation Consultant, you will work as a Tax Technology Transformation and Delivery expert to:<ul><li>
Experience: 7+ Years</li><li>
Develop Tax Technology plans with goals, build and deployment strategies and performance measurements for our clients.</li><li>
Develop an appropriate strategy for the development and delivery of the customer&rsquo;s project scope</li><li>
Assist in identifying and mitigating delivery related risks, issues, and dependencies to ensure successful outcomes.</li><li>
Gather and document business requirements through stakeholder workshops and data analysis.</li><li>
Work closely with stakeholders to priorities requirements and align solutions with business goals.</li><li>
Assist in identifying and mitigating project risks, issues, and dependencies to ensure successful outcomes.</li><li>
Assist the project manager in project planning, execution, and monitoring to ensure timely delivery of milestones and objectives.</li><li>
Develop and improve relationships with key senior client stakeholders, TR colleagues and TR partners.</li><li>
Supporting our client facing teams and clients in adapting to an increasingly digital tax landscape.</li><li>
Think commercially focusing on understanding client issues and pain points and assisting in developing cost effective solutions across process, people, data and technology.</li><li>
Work with Thomson Reuters Sales and Solution Consultants across products to provide insight and first-hand expertise around integrated product solutions; this may mean leading or participating in client-related pitches or workshops.</li></ul>
#LI-VGA1
What&rsquo;s in it For You?<div><div><div><div><ul><li>
Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.</li><li>
Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.</li><li>
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.</li><li>
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.</li><li>
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.</li><li>
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.</li><li>
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.</li></ul></div></div></div></div> 
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.</div>

Senior Implementation Consultant

<div>Summary:
As a Product Support Associate, you will have a direct impact on customer satisfaction by providing timely, professional, and courteous technical assistance supporting our SurePrep software. You will handle customer inquiries via phone and/or chat, focusing on resolving inquiries efficiently and ensuring all necessary actions are taken to resolve issues. You will advocate for our customers, deliver high-quality support, and collaborate with internal teams to contribute to ongoing product improvements.
About the Role<ul><li>
Respond promptly and professionally to customer inquiries via phone and/or chat, delivering exceptional technical support.</li><li>
Troubleshoot and resolve technical issues related to software, escalating complex issues as needed.</li><li>
Guide clients through step-by-step solutions, ensuring clear communication and a thorough understanding of the process.</li><li>
Document customer interactions, comments, complaints, and actions taken with accuracy and attention to detail.</li><li>
Follow up with customers to ensure resolution and satisfaction.</li><li>
Collaborate with product development and other internal teams to communicate customer feedback, identify recurring issues, and support product improvements.</li><li>
Efficiently utilize internal resources and demonstrate strong time management to meet departmental goals.</li><li>
Stay current with technological trends and updates to provide accurate and effective support.</li><li>
Participate in training and deliver on-demand coaching to enhance technical and customer service skills.</li><li>
Adhere to all company policies and procedures, including data security and privacy guidelines.</li><li>
Ensure adherence to departmental processes and procedures and assist with other tasks as assigned.</li></ul>
Work Schedule<ul><li>
Availability to work varying shifts and/or overtime as needed.</li></ul>
Non-Peak Season (May-December)<ul><li>
We&rsquo;re open Monday-Friday from 10 am-8 pm ET.</li></ul>
Peak Season (January-April, September-October)
<ul><li>We&rsquo;re open Monday-Friday as early as 9 am-9 pm ET.</li><li>
Open most Saturdays &amp; some Sundays from 10 am-5 pm ET.</li></ul>
About You
<ul><li>Demonstrated experience in a technical support or customer care role (tax, IT Help Desk, or related technical support experience is a plus).</li><li>
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.</li><li>
Strong problem-solving, analytical, and critical thinking abilities.</li><li>
Exceptional customer service skills, including patience, empathy, and professionalism.</li><li>
Knowledge of computer software, operating systems, and common applications.</li><li>
Proficiency in help desk software and remote support tools. &bull; Ability to work independently and as part of a collaborative team.</li><li>
Strong organizational and time management skills, with attention to detail.</li><li>
Flexible and adaptable to changing work environments and technologies.</li><li>
Commitment to continuous learning and self-improvement. &bull; High work ethic, reliability, and efficiency.</li><li>
Growth mindset, willingness to embrace change, and customer focus.</li><li>
Stable internet connection with the ability to use a wired connection if required.</li><li>
Utilization of all equipment provided for maximum efficiency (laptop, monitors, docking station, mouse, keyboard).</li></ul>
Required Qualifications<ul><li>
High school diploma or equivalent required; associate degree or equivalent workforce experience preferred. A bachelor&rsquo;s degree in a related field is a plus.</li><li>
Proven experience in a technical support role within a customer-focused environment.</li><li>
Demonstrated knowledge of troubleshooting methodologies for software and hardware.</li><li>
Ability to maintain confidentiality and handle sensitive customer information with integrity.</li><li>
Progression to production may be contingent on the successful completion of training</li></ul>
#LI-SS
What&rsquo;s in it For You?<ul><li>
Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.</li><li>
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.</li><li>
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.</li><li>
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.</li><li>
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.</li><li>
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.</li></ul>
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&amp;D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption &amp; Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. 
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $36,540 - $67,860. 
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. 
Base pay is positioned within the range based on several factors including an individual&rsquo;s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. 

This job posting will close 10/24/2025.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.</div>

Product Support Associate (Remote)

<div>Content Specialist, Primary Law Content Ops Team: 
 
Elevate your career with Thomson Reuters as a Content Specialist, where technology meets legal content to create groundbreaking solutions in the legal space! 
Participates in an Editorial or Content Operations team, providing leadership and work direction to team, workgroup or business partners in the creation and/or acquisition, preparation and delivery of assigned content and information for creating products and product functionality in all publication media .<ul><li>
Location: Hyderabad</li><li>
Work Mode: Hybrid (3 days Mandatory Work from Office per week</li><li>
Shift Timings: 2 PM to 11 PM IST (or) 12 PM to 09 PM IST (or) 06 AM to 03 PM. The particular shift timing will be decided by business team post your selection for the role.</li></ul>
About the Role:<ul><li>
Manages, leads, or participates in ongoing as well as new process improvement and enhancement initiatives.</li><li>
Responsible to produce one or more product lines or processes.</li><li>
Good understanding and knowledge of International Contents for Checkpoint Proactively acquires source material from multiple websites (governmental and others) or receives a request from editorial to process and deliver a document.</li><li>
Creates, supports, and reviews all products responsible for Checkpoint. Expert resource on various systems, software, databases, and applications to deliver quality products.</li><li>
Researches content issues for customers and responds with clear and accurate answers as required.</li><li>
Expertly performs duties related to the preparation of and final delivery of complex information such as converting, coding, merging, rendering, keying, loading and validation of information.</li><li>
Participates in decision-making and prioritization for multiple complex production schedules and processes, and collaborates with other organizations on all aspects of project production.</li><li>
Ensures completeness, proper structure, and functionality for multiple products.</li><li>
Reviews and delivers final product through electronic files for all media.</li><li>
Provides escalated support in workflow processes, resolves complex problems.</li><li>
Identifies and resolves complex and escalated problems</li></ul> 
About You:<ul><li>
Experience required: 1-3 Years of relevant work experience in Proofreading, copywriting, Content Editing, skimming and publishing. Candidates with background into Journalism or Mass communication would be preferred.</li><li>
Should have fair knowledge on scripting, particularly on Python.</li><li>
Troubleshoots complex issues related to the conversion of new or existing information for established workflows or product development enhancements.</li><li>
Independently maintains the integrity and completeness of work product and product databases for all the Projects we are responsible.</li><li>
Conducts training and verifies the work of others. Participates in enhancement projects, or testing and implementation of new systems and/or processes.</li><li>
Strong understanding of the customer&rsquo;s needs/requirements and priorities.</li><li>
Communicates information effectively and checks for understanding. Responds to non-standard requests from customers; investigates with assistance from others as needed.</li><li>
Position for a developing professional building experience in their specialist function.</li></ul> 
#LI-SS3
What&rsquo;s in it For You?<div><div><div><div><ul><li>
Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.</li><li>
Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.</li><li>
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.</li><li>
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.</li><li>
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.</li><li>
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.</li><li>
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.</li></ul></div></div></div></div> 
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.</div>

Content Specialist

<div>Business Systems Analyst (U.S.Payroll)
We are looking for a motivated and enthusiastic Analyst with an unwavering 'can-do' attitude to join the Payroll Compliance Product Content team at Thomson Reuters. You will make an immediate impact on how our clients accomplish their work. In this role, you will participate in the design, development, documentation and testing of our payroll compliance products. In addition, you will collect, analyze, and prioritize requirements from various entities including external taxing authorities and our internal sources - all in an effort to provide the most reliable U.S. payroll tax software in the industry.
This position requires an individual who can successfully work in a dynamic environment where priorities change based on continually evolving business needs. Our iterative approach to development processes require a professional with excellent adaptability and communication skills.
About the Role:
Produce various levels of documentation, such as product requirements, user stories, user interface designs, test plans, and user documentation<ul><li>
Research customer needs and payroll legislative changes, and identify new potential opportunities and functionality</li><li>
Analyze payroll tax forms and related laws to ensure our software is kept up-to-date and accurate</li><li>
Work closely with software engineers to implement product enhancements</li><li>
Manage, adjust for risk, and prioritize product backlog</li><li>
Communicate on an ongoing basis with cross-functional teams such as Product Excellence, Digital Content, and Product Support</li><li>
Create and implement test plans on an ongoing basis. Fully test and verify that the product complies with all functional specifications and exceeds customer expectations</li><li>
Gather business requirements through meetings and taxing entities</li><li>
Work with product managers to plan and prioritize the backlog. Create user stories, test plans, and acceptance criteria</li><li>
Participate in sprint planning, stand ups, and retrospectives</li><li>
Maintain a strong understanding of the product vision</li><li>
Manage multiple concurrent tasks and projects</li><li>
Coordinate testing efforts with QA team members</li><li>
Ensure timely delivery of value-added software features</li></ul>
About You:<ul><li>
Bachelor&rsquo;s degree in Accounting, Business, or Computer Science/MIS preferred</li><li>
2+ years of experience on Tax and Accounting, Financial or Legal management software as an analyst</li><li>
2+ years of relevant work experience, specifically around U.S. payroll and/or income tax compliance is preferred</li><li>
Knowledge of Agile methodologies such as Scrum or Kanban</li><li>
Strong communication and collaboration skills</li><li>
Unyielding attention to detail</li><li>
Ability to adapt quickly to change</li><li>
Comfortable working in ambiguity</li><li>
Ability to write clear, concise documents</li><li>
Ability to solve problems creatively</li><li>
Experience using ADO and other tools used by Agile teams</li><li>
Proficient in Microsoft Office suite</li></ul>
#LI-SS3
What&rsquo;s in it For You?<div><div><div><div><ul><li>
Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.</li><li>
Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.</li><li>
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.</li><li>
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.</li><li>
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.</li><li>
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.</li><li>
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.</li></ul></div></div></div></div> 
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.</div>

Business Systems Analyst (U.S.Payroll)