Qureos Mentor

Thornton & Grooms

<div><div><b>The Big Task:</b><br>
</div><div><b>The Big Task</b></div>
<div>Maximize opportunities by accurately updating customers on the status of their appointments, prioritizing scheduled jobs based on opportunity, and providing support to other dispatchers.
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<b>Over the first 90 days, these are the key tasks we will expect you to meet:</b></div>
<ul><li>Complete the Service Titan Training Module to effectively use the software provided.</li>
<li>Confirm the jobs for the next day by 4 p.m. daily.</li>
<li>Look at the parts channel daily and call on parts received for jobs on hold.</li>
<li>Update customers daily by 10 a.m., 2 p.m., and 4 p.m.
</li><li>Pull up jobs to fill openings.</li>
</ul><div><b>Key Sub tasks:</b></div>
<ul><li>Assists Level 2 dispatchers with updating customers 3 times per day (10, 2, 4) for jobs on service boards</li>
<li>Daily logging in the tracker tool for confirmations and updates Checking &amp; tracking pre-paid jobs for payment, invoice notes, options 3-5 and equipment entered in ST.
</li><li>Assist level 2 dispatchers with booking return trips/jobs submitted by technicians.</li>
<li>Handles jobs ON HOLD 2 times a week that have parts associated with them according to the Dispatcher&rsquo;s parts weekly process document.</li>
</ul><div><b>KPIs:</b></div>
<ul><li>90% of jobs on the service board should be confirmed by 4 p.m. each day.
</li><li>Updating customers 3 times a day for jobs on the service boards.</li>
<li>Jobs on hold with parts associated under 10% of all jobs on hold</li>
</ul> <div><b>Desired Skills &amp; Experience</b></div>
<ul><li>Pass level 1 of Powerselling Pros within 6 months
</li><li>1-2 years in dispatching, logistics, and/or customer service.</li>
<li>Have the ability to make productive decisions with limited information.</li>
<li>Flexible and adaptive to daily changes, and a good teammate for all internal staff, field staff, and customers.</li>
 <li>Must be able to pass a 10-panel drug test and a full criminal background check.</li>
</ul><div><b>Mission Statement:</b><br>
To be ever building the professionalism, integrity, and honor of the trades.<br>
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<b>Core Values:</b></div>
<ul><li>Love</li>
<li>Team</li>
<li>Professionalism</li>
<li>Today</li></ul></div><div></div>

Dispatcher

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Thornton & Grooms

About Company

Dispatcher